Huberman Lab - Bill Eddy: How to Deal With High Conflict People
Episode Date: October 28, 2024In this episode, my guest is Bill Eddy, a lawyer, licensed therapist, professional mediator, and faculty member at the Pepperdine University School of Law. He specializes in identifying, reducing fric...tion with, and disentangling from high-conflict individuals. We explain how high-conflict personalities differ from personality disorders and examine the cycles of blame and drama that cause persistent conflict in their relationships. We discuss how to quickly recognize high-conflict individuals based on specific criteria and behaviors, helping listeners learn to spot their less obvious tactics. You’ll also learn how to disengage from them with minimal friction and understand the methods they use to draw people back in or keep conflict alive. Additionally, we cover effective communication strategies for mediating situations involving high-conflict individuals, emphasizing empathy and problem-solving approaches. This episode equips listeners with tools to navigate conflict in various contexts, promoting resolutions that benefit all parties involved. Access the full show notes for this episode at hubermanlab.com. Thank you to our sponsors AG1: https://drinkag1.com/huberman Maui Nui Venison: https://mauinuivenison.com/huberman ExpressVPN: https://expressvpn.com/huberman Function: https://functionhealth.com/huberman David Protein: https://davidprotein.com/huberman Timestamps 00:00:00 Bill Eddy 00:02:58 Sponsors: Maui Nui & ExpressVPN 00:06:41 High-Conflict Families, High-Conflict Individuals & Patterns 00:10:48 Personality Disorders, Prevalence & Overlap 00:18:28 High-Conflict Personality vs. Personality Disorders, Blame 00:24:33 High-Conflict Individuals, Tool: First-Year Rule & Commitment 00:30:53 Sponsor: AG1 00:32:05 Relationship Stability, Tool: Vetting Potential Partners 00:38:54 Heightened Emotions, Negative Advocates, Divorce 00:47:50 Brain, Plasticity & Fear; Bullies, Polarization 00:54:51 Sponsors: Function & David 00:58:00 Emotions, Media, Politics 01:04:57 Tool: WEB Method, Identify High-Conflict Individuals 01:12:20 Body Cues, Identify High-Conflict Individuals 01:18:40 Tool: Don’t Label & Empathy; Adapting Your Behavior 01:23:12 High Conflict Personalities & Occupations 01:28:18 Big Personalities: Evidence vs Assumptions 01:37:27 Tool: Leaving a Combative High-Conflict Individual, Blame, Gradual Exit 01:45:41 Exiting a High Conflict Relationship & Timing 01:49:27 Tool: Disentangling from a Victim High-Conflict Individual, “Hoovering” 01:52:32 High Conflict Divorce, Small Families & Parental Estrangement 01:57:01 Tool: Managing Emotions & Relationships, EAR Statements 01:59:52 Large Families & Conflict Resolution 02:04:11 Bullies & Online Social Groups 02:09:18 Personality Disorders, Causes, Culture 02:13:09 Tool: 4 “Fuhgeddaboudits”, Topics to Avoid in High Conflict Resolution 02:19:50 Tool: CARS Method, Connecting & EAR Statements, Analyzing 02:27:03 Tool: CARS Method, Responding & BIFF Response, Setting Limits & SLIC 02:36:40 Zero-Cost Support, YouTube, Spotify & Apple Follow & Reviews, Sponsors, YouTube Feedback, Protocols Book, Social Media, Neural Network Newsletter Disclaimer & Disclosures
Transcript
Discussion (0)
Welcome to the Huberman Lab Podcast,
where we discuss science
and science-based tools for everyday life.
I'm Andrew Huberman,
and I'm a professor of neurobiology and ophthalmology
at Stanford School of Medicine.
My guest today is Bill Eddy.
Bill Eddy is a practicing lawyer,
a professional mediator, a licensed therapist,
and on the faculty of the School of Law
at Pepperdine University.
He is a world expert in conflict resolution,
in particular, how to resolve conflicts
with what are called high conflict personalities.
I should be very clear
that these high conflict personalities,
as you'll learn today,
are not in a category of so-called personality disorders.
Now, it is the case
that people with high conflict personalities
often also have borderline personality disorder,
narcissistic personality disorder,
or suffer from bipolar depression.
However, as you'll soon learn,
people who have this high conflict personality type
could fall into any one of those three different categories,
any combination of them, or none of them at all.
These high conflict personalities
essentially come in two flavors.
Some are very outwardly combative.
They like to argue.
They like to generate conflict
in a way that's very overt, very obvious.
The others, which comprise about 50%
of high conflict personality types are very passive.
They play the victim or they leverage other people,
so-called negative advocates,
in order to achieve their goal
of creating a lot of conflict where they always appear as the victim. During today's discussion,
you'll learn how to identify these high conflict personality types based on some very simple
questions that you can ask yourself about them. He also explains how to deal with these people in
the workplace setting and relationships, and importantly, of course, how to disengage from these people,
not just in the short term, but permanently.
Now, across today's discussion,
you'll realize that Bill Eddy is very sensitive
both to the suffering
that high conflict personalities cause for other people,
and therefore how to identify them,
avoid them and disengage from them.
But he also makes it a point
not to demonize these high conflict personality types.
Instead, as a mediator, as a lawyer, and as a therapist,
he is really most interested in helping people
resolve their conflicts with these people
and find the best, most peaceful path forward
for conflict resolution.
Dr. Bill Eddy is the author of several important books
related to this topic and related topics,
such as Five Types of People
That Can Ruin Your Life.
It's an excellent book.
I've read it and I highly recommend it for everyone.
He's also written books about adult bullies,
which are becoming increasingly common online
and in real life,
and about mediating conflict resolution and separations
and things like divorce,
and in family court situations
where he spent a lot of his professional career as a lawyer.
By the end of today's episode,
you will have a lot of new practical tools
for being able to identify
these high conflict personality types
and learning how to navigate forward
and frankly, away from them in the best way possible.
Before we begin, I'd like to emphasize that this podcast
is separate from my teaching and research roles at Stanford.
It is however, part of my desire and effort
to bring zero cost to consumer information about science
and science related tools to the general public.
In keeping with that theme,
I'd like to thank the sponsors of today's podcast.
Our first sponsor is Maui Nui Venison.
Maui Nui Venison is 100% wild harvested venison
from the Island of Maui.
And it is the most nutrient dense
and delicious red meat
available. I've spoken before on this podcast about the fact that most of us should be consuming
about one gram of quality protein per pound of body weight every day. That protein provides
critical building blocks for things like muscle repair and synthesis, but it also promotes overall
health given the importance of muscle tissue as an organ. Eating enough quality protein each day is also a terrific way to stave off hunger.
One of the key things, however, is to make sure that you're getting enough quality protein
without ingesting excess calories.
Maui Nui venison has an extremely high quality protein per calorie ratio, so that getting
one gram of quality protein per pound of body weight is both easy and doesn't cause you
to ingest an excess of calories.
Also, Maui Nui venison is absolutely delicious. They have venison steaks, ground venison,
and venison bone broth. I personally like all of those. In fact, I probably eat a Maui Nui
venison burger pretty much every day. And occasionally I'll swap that for a Maui Nui steak.
And if you're traveling a lot or you're simply on the go, they have Maui Nui venison sticks,
which have 10 grams of protein per stick at just 55 calories.
And they're extremely convenient.
You can pretty much take them anywhere.
If you'd like to try Maui Nui Venison, you can go to mauinuivenison.com slash Huberman
to get 20% off your membership or first order.
Again, that's mauinuivenison.com slash Huberman.
Today's episode is also brought to us by ExpressVPN.
ExpressVPN is a virtual private network
that keeps your data secure and private.
It does that by routing your internet activity
through their servers and encrypting it
so that no one can see or sell your data.
Now I'm familiar with the effects
of not securing my data well enough.
Several years ago, I had one of my bank accounts hacked
and it was a terrible amount of work
to have that reversed and for the account to be secured.
When that happened, I talked to my friends in the tech community,
and what they told me was that even though you think
your internet connection may be secure, oftentimes it's not,
especially if you're using Wi-Fi networks,
such as those on planes, in hotels, at coffee shops,
and other public places.
Surprisingly, even at home,
your data might not be as secure as you think.
To make sure that what I described before
would never happen to me again,
I started using ExpressVPN.
The great thing about ExpressVPN
is that I don't even notice that it's running
since the connection it provides is so fast.
I have it on my computer and on my phone,
and I keep it on whenever I'm connected to the internet.
With ExpressVPN, I know everything is secure.
My web browsing, all my passwords, all my data,
and of course, anything that's behind an account wall, like a bank account.
It can't be tracked and no one can access or steal your data, which is terrific.
If you'd like to start protecting your internet activity using ExpressVPN,
you can go to expressvpn.com slash Huberman, and you can get an extra three months free. Again, that's expressvpn.com slash Huberman
to get an extra three months free.
And now for my discussion with Bill Eddy.
Bill Eddy, welcome.
Thanks so much for having me.
I'm excited to discuss this with you.
I've read your books.
I learned about them from perhaps
one of the smartest people I know.
She said, you should check out this book called
Five Types of People That Can Ruin Your Life.
I said, well, that's an impressive title.
And I tore through the book, learned a ton.
You have a number of other books.
I mentioned them in my introduction.
And I suppose it's appropriate to say
that you are an expert in conflict, conflict resolution,
and in particular, how to deal with people
that are high conflict.
So maybe you could just tell us
what a high conflict person is,
how common are these people,
and how does this overlap with some of the more traditional
quote unquote diagnoses of personality disorders?
Yeah, it's fascinating because I started out
as a clinical social worker, working with children
and families and psychiatric hospitals, outpatient clinics,
but I really liked conflict resolution.
So I went to law school to get a law degree
so I could do mediation, other conflict resolution,
and I practiced family law.
And when I started in family court,
I noticed right away that a lot of the conflict
seemed to be driven by people's personalities
rather than the legal issue.
Because I was also doing mediation in my office.
I go to court in the morning, do mediation in the afternoon.
Same exact issues.
In the morning, people were stuck for two or three years.
In the afternoon, two or three mediation sessions, shook hands, went separate ways.
So in family court, a lot of people aren't familiar with this, but since the 1980s, there's
been the use of the term high conflict families.
And family court lawyers, judges, mediators, therapists identified high-conflict families as repeatedly coming to court to make decisions, as having a
lot of hostility, of just seeming driven in one direction, unable to be flexible, and in many ways
unable to truly have empathy for their kids, so they'd fight over their kids. And so high conflict families was a term,
when I became a lawyer in 1993, I was like, wait a minute,
these aren't high conflict families.
These have maybe one, maybe two people
with high conflict personalities or traits
of personality disorders, which I knew about since 1980
and working in hospitals and outpatient clinics.
Because you're also a clinical psychologist. Clinical social work.
Clinical social work. So I got a master's in social work in 1981 then I became I
got licensed to do therapy on my own. So I'm a licensed clinical social worker in
California. I can diagnose disorders. I can do treatment without supervision.
I went through that and that's how I became licensed.
So when I came into Family Corps, I go, this is the same patterns when I was working,
say, with people in the psychiatric hospital who had addictions, depression, all these problems.
And my job as the hospital social worker
was to help them with their outside problems,
their family problems.
So I did family counseling for the patients with their job.
Maybe their employer wanted to fire them
because of their behavior, and I tried to help keep their job.
Maybe they were getting evicted.
Their landlord couldn't stand their behavior. And I'd solve one problem and I'd go,
I've got you into marriage counseling and your
your husband or wife's committed to working on the relationship.
And I'd go, yay, I accomplished something.
Next day, Bill, my landlord wants to kick me out. Okay.
I'd convinced their landlord to give them one more chance yay Bill my job
wants to fire me can you help what they have is a pattern of conflict behavior
that doesn't get resolved and that's the high conflict families that I saw in
family court so that's where that connection came from which I would not
have arrived at if I hadn't been a therapist and also a lawyer.
My understanding from reading your book
is that this high conflict personality phenotype
is equally distributed between men and women.
What is the percentage of people
that have this high conflict phenotype?
And then maybe we can drill into a little bit
of how that shows up, it's different forms of expression.
Yeah, well, let me say a little bit about the difference
between high conflict personalities
and personality disorders.
Because we have a lot of research on personality disorders,
including statistics, which I'll give you.
We don't have a lot of research on high-conflict personalities.
People have talked about it, like I said,
since the 1980s in family court.
And my own observations with thousands
of cases of high-conflict personalities
is it's pretty much men and women.
My law practice, I represented pretty much 50-50 men and women,
mostly custody disputes, mothers and fathers.
So I got a good impression.
Personality disorders, there's a lot of research on.
And I mentioned in the book some statistics.
And they came from the personality disorder research.
So what they found, they studied the 10 personality disorders.
In the early 2000s, a big study, National Institutes of Health,
the alcoholism subdivision of NIH,
they wanted to see how prevalent personality disorders were
with substance abuse, with
domestic conflicts, with criminal behavior, and workplace conflicts.
And so this study, they looked at all 10 personalities came up with numbers for each.
Five of them seem prone to high conflict behavior. So these five I can give you statistics on and I
can give you breakdown male and female all from 20 years ago big study because
it hasn't been repeated since. So basically cluster B that's narcissistic,
borderline, antisocial, histrionic, but we see a lot of paranoid in legal disputes.
And some research says paranoid personality disorder is the most likely to sue their employer
of the personality disorders.
So that's gotten attention too.
So here's some numbers. First of all, narcissistic personality disorder,
they found was about 6% of adults in the United States.
They found the statistics on that was 38% female
and 62% male.
So that's more heavily male.
20 years ago.
Could be different now because of environmental influences.
Borderline, also about 6%.
This was 53% female, 47% male.
Almost 50-50.
And that shocked the mental health world
because we've always thought of borderline as a female disorder.
But Marshall Lanahan, the big name in treatment for borderline, says she agrees.
She thinks that's true. And I think that's true as a family lawyer because a lot of the men that we see engaged in domestic violence seem to have the borderline personality pattern.
And the domestic violence is much more male than female.
Then antisocial, it's around 4%.
And that's about 75% male, 25% female.
Histrionic, about 2%, and they found this is about 50-50,
which again surprised people because you think drama,
center of attention, all of that.
And this may be very much environmental influence.
Our culture today teaches especially young men to try to get
attention. Do you know ride your skateboard behind a car or jump off a
building, do all these dramatic things to get attention. Or social media. And social
media's really encourage that. Everyone wants attention and now you kind of have
to fight for it in our culture and so men
as well as women are getting out there often in dramatic ways. So came out about
50-50. Paranoid it's about 4% came out I think it was 57 to 43 percent
somewhere right around that a little more heavily female, but not all that far apart.
Altogether, it's really roughly 50-50.
Very interesting.
And how does this high conflict personality
cut through all these personality disorder phenotypes?
Because, oh, and I should also ask,
I could imagine that some people who are borderline perhaps
are also histrionic, is that possible to fall
into multiple categories?
There can be, yes.
Okay.
And the study actually broke down some of that.
So in the research, they particularly,
one that I remember is borderline and narcissists and it came out around 38% overlap. So and I teach people who are
borderline also can often be narcissistic personality disorder. I see.
And so this is personality disorder overlap. Now there's a whole continuum
here. So many people have traits but don't have a disorder.
The current DSM says the total personality disorder is around 10%.
Now that's taking an average of studies from around the world.
The study I quoted earlier in the US said 15% have a personality disorder.
So in the US we're seeing that's significant
and that's the one that said 38% overlap
borderlines and narcissists.
I think that it fits for me because when I teach lawyers,
from my own experience, I can say you have a client
that comes on like a narcissist, they're very self-centered and putting you down, saying they're superior,
here are some tips to deal with them.
But they also may have wide mood swings, which is more associated with borderline.
So you need to butter up their ego, honestly, not praise them for something that's real
that they did,
but also they really need empathy.
They have wide mood swings.
That's someone that needs a lot of empathy.
Say, wow, I can see how upset you are.
This is so important.
And they calm down.
So you have to use both sets of responses to deal with someone that has that combination.
You mentioned borderline and histrionic.
There's a lot of similarities.
So we see overlap with that.
But I've seen every combination.
But what I don't know in family court
is is it the disorder or just traits?
And the disorder doesn't matter to me.
It's the pattern that matters.
Because if I see this pattern, I know I should do that.
That's the key.
I can imagine that in family court,
it's especially complicated given that some
of these things, not all,
but some of these have a genetic component,
certainly a situational component.
So you could potentially be dealing with trying
to work out a situation for the benefit of children
that have some of the same personality disorders
as their parents could be really tricky.
Well, what's interesting, and it's very rewarding work
when things can go well.
When the lawyers get it, the judge gets it,
everyone gets it, what's happening,
they can make orders that fit the situation
and help protect children from bad behavior and help get parents some help. So like
substance abuse is is a bigger issue in family court than personality disorders
but almost neck-and-neck. We talk about substance abuse all the time openly
there's treatment, everyone recognizes the signs. We don't talk about substance abuse all the time openly, there's treatment, everyone recognizes the signs.
We don't talk about personality disorders in our culture.
And that's like flying under the radar.
So Ari, I'm just going to pause you for a second there.
I think it's such a key point,
you know, in a very interesting paper that you sent me,
which by the way, I'll provide a link to
in our show note captions.
It essentially kicks off by saying that you sent me, which by the way, I'll provide a link to in our show note captions. It essentially kicks off by saying that,
the movement toward explaining to people what alcohol,
I think they now call it alcohol use disorder, alcoholism,
was and is in the 1970s and 80s,
was a crucial move forward for the judicial system.
Yes.
And I think nowadays people generally understand
that addiction is not just a lack of willpower,
that there are brain circuits that become hijacked
by substances or behaviors,
that these brain circuits were designed
to promote our adaptive evolution,
but they can be hijacked by behaviors and substances
that render people really just
unable to control their addictive behavior. I think nowadays that that box is checked.
Yes.
And it's wonderful that the judicial system understands that, right? Because then it can
work with that. I don't think that the general public has yet come to the full appreciation of
these personality disorders
and these high conflict personalities
and how pervasive they are,
probably because of their prevalence.
It's just sort of all around us
and in all sorts of interactions.
And here's the question,
high conflict interactions tend to be quote unquote dramatic.
And there tends to be a,
almost a reward for dramatic behavior, as tends to be a, almost a reward
for dramatic behavior, as you said, online,
in politics, in the media.
The more dramatic, the more salience.
The more salience, the more people click,
the more people watch.
And then the algorithms are designed to look at,
you know, like dwell time,
which is nerd speak for how long people look at stuff.
And so you could see how this stuff could be fed
in the same way that for nearly, you know,
75 years leading up
to the 1970s, alcohol use disorder was fed by the culture.
The other 5 p.m. happy hour.
Coming up in science, I would go to scientific meetings
and it was like, okay, five o'clock hits, let's all drink.
And I always thought, this is kind of crazy,
especially given that there was also a lot of concern
about the kinds of interactions that drinking can create in the work environment.
It leads to high conflict behavior.
Exactly, so anyway, I don't want to riff too long on this,
but first of all, this is just lauding the important work
that you're doing.
Second, how should we think about this high conflict
personality phenotype?
Should we be calling people out like,
you know, hey, that's a narcissist,
hey, that's a border, hey, that's a, you know,
that's a borderline histrionic person or is there a more, I guess, something that embraces
a little bit more of the humanity and the real issue at hand?
I think that's what you're trying to do.
Yeah, absolutely.
And you may have seen me shaking my head no, and said, should we point this out to people?
That's the last thing you want to do. In fact, don't do that. And the reason why is personality disorders. Oh, let me just
quickly distinguish between personality disorders, high conflict personalities. The difference
is, and there's a chart in the beginning of the book with two circles overlapping, a lot
of overlap. But the main thing about personality disorders is they're stuck in a narrow range of interpersonal
behavior. So some aren't high conflict people, some are. The thing about high
conflict people is that they're preoccupied with blame, that blaming
others is a big part of their life. So when you're dealing with a high-conflict person who's blaming and has a personality disorder, you get a stuck pattern of
behavior. You get high-conflict personalities or high-conflict people. So
they're persistent in acting that way. That's the overlap with personality
disorders is they don't reflect, they don't change. They just keep blame is everybody out there. So
Recognizing that difference and similarity so about half of people I think with personality disorders
And this is just my estimate have high conflict personalities and about half don't I've worked with borderlines in the psych hospital
Narcissus that don't blame other people,
narcissists that are just self-centered,
and borderlines who are more frustrated with themselves
than anybody else.
So that's an important distinction.
You beautifully distinguish between
high conflict personalities
and these personality disorders.
And I just want to make sure everyone hears again
that about half of people with personality disorders
would fall into this high conflict personality.
In my estimation, I don't have research yet.
And the distinguishing feature seems to be
that high conflict personalities are often
or constantly casting blame on others
for the difficulties of their life, essentially.
And that's why they have conflicts.
That's why, and they escalate
instead of getting worked on and resolved.
So I can imagine that the high conflict person
doesn't always appear as high conflict.
In fact, this is something that you've alluded to many times
already in this conversation and certainly in your book
that sometimes these high conflict personalities
come in kind of under the radar
and that can be confusing to people
or they can go undetected for a long time.
Yeah, so part of it goes with the specific personalities.
So high conflict people with borderline personality traits
or histrionic personality traits
are often more openly dramatic and so they they might really shock you that
suddenly they start yelling, screaming, throwing things just because you're
having an average conversation, very disproportionate, but some and it tends
to be more of the antiisocial personality, some narcissistic
personalities can look really reasonable on the surface. And they've actually had a
lifetime of experience at looking good, which kind of covers up all the stuff under the
surface. And I think of a couple examples. So for example, and I deal sometimes
with domestic violence cases.
So let's say an abuser says in court says, oh, well,
I was helping her because she was so upset.
I took her keys away and I held her down on the bed
because I was afraid she would leave and get into a car crash.
Well, there may be rare occasions where that's true,
but that's a common story that we get from domestic abusers. Or in court, I've seen this,
where there'll be a very reasonable person kind of explaining the situation, and their partner,
more often a woman, is just emotional, is a mess, maybe even in tears.
And people don't realize about 80% of divorces
in court today, people represent themselves.
And so there's these conversations,
and the judge is like,
well, this guy's being really reasonable,
and this woman's a mess.
I mean, you know, I'm gonna go with what he's saying.
And so a lot of stuff slips under the radar that way.
But gender-wise, it could be the reverse.
And a lot of relationships people get into,
people make themselves look really good,
and then the negative stuff comes out weeks, months,
maybe a year or later.
So that's why we say wait a year until you decide to commit.
Because nowadays, who knows?
You may have someone that really is good at covering their bad behavior.
Yeah, let's hover on that one particular point because this is perhaps one of the most important
takeaways from your work.
Could you just spell out this first year
principle? And perhaps it's useful for us to also acknowledge that, yes, there are a great many
truly great stories about people who met one weekend, two weeks later got married,
and then we're hearing the story 50 years later when they've got grandkids and great grandkids,
they thrived or people met, got engaged three months later
or in some cases got pregnant three months later
and they have this wonderful marriage
and family story to tell.
We hear these stories
and they're really wonderful stories, right?
I mean, they sort of affirm your belief in humanity
when you hear those stories.
And they are powerful,
but in discussing a little bit of this with you offline,
you probably have witnessed more cases where people rushed
and that rushing to commit or to create
led to more problems than it did good.
Yes.
And that's many, many of the high conflict divorces that I've worked on as a lawyer and
before that as a therapist and sometimes as a mediator are in my mind, kind of the bad
luck stories.
Got a decent person, usually my client, of course, but something happened, they got together
too fast, and then all this stuff came out.
And I really believe in today's world that it is a matter of luck.
And that's why you should take a year to find out, am I, did I draw the short straw in this
relationship because I got this perfect looking person, great record,
all these good things.
But close relationships is where personality disorders come out, interpersonal difficulty,
and the high conflict behaviors, mostly close relationships.
So they might, everyone might like them at work, but when you're home alone
with them, they could be really terrible, yelling, hitting, doing all of this stuff.
So that's why we say wait a year. I've had a lot of cases where people tell me we just
fell in love, it was beautiful and everything was wonderful for about six months. And then
when I committed to get married,
all this stuff started showing up.
But I got married anyway because I figured, well, time and love
will heal everything, only it didn't.
So in today's world, there's a higher risk
of getting a high conflict relationship, I must say.
And the description you gave is what people often tell me.
They say, my grandparents got married a week after they met,
and they just celebrated their 60th anniversary.
They're still in love.
Everything's wonderful.
Your grandparents tended to know who they were marrying.
In today's world, not only don't you know,
you don't have a history, but high conflict
people have learned to cover up the full range of who they are.
And they're not bad people, and that's something I want to emphasize.
They just have a different personality, and they may have been born this way, but they
don't come with markings.
They don't come with the music like of jaws, do, do, do, do.
They look good and anybody I think is at risk
of falling into a relationship like this.
I'd like to take a quick break
and acknowledge our sponsor, AG1.
By now, many of you have heard me say
that if I could take just one supplement,
that supplement would be AG1.
The reason for that is AG1 is the highest quality
and most complete of the foundational
nutritional supplements available.
What that means is that it contains
not just vitamins and minerals,
but also probiotics, prebiotics, and adaptogens
to cover any gaps you may have in your diet
and provide support for a demanding life.
For me, even if I eat mostly whole foods
and minimally processed foods,
which I do for most of my food intake,
it's very difficult for me to get enough fruits and vegetables, vitamins
and minerals, micronutrients and adaptogens from food alone.
For that reason, I've been taking AG1 daily since 2012 and often twice a day, once in
the morning or mid morning and again in the afternoon or evening.
When I do that, it clearly bolsters my energy, my immune system and my gut microbiome.
These are all critical to brain function, mood,
physical performance, and much more.
If you'd like to try AG1,
you can go to drinkag1.com slash Huberman
to claim their special offer.
Right now, they're giving away five free travel packs
plus a year supply of vitamin D3K2.
Again, that's drinkag1.com slash Huberman
to claim that special offer.
I definitely want to come back to this point that you made
that you're not demonizing these people.
You're talking about how to behave with them
or how to not behave with them in some cases
in order to try and create the smoothest possible interactions
in some cases, no interaction.
But if we could hover still a bit more
on this first year idea,
my understanding is that no getting engaged,
or for that matter married,
no conceiving children,
and no moving in together in year one.
Are those the critical?
Except for the last one, is it's really don't commit like getting married within the first
year. Sometimes moving in together is a good way to find out what it's like up close with this
person. Yeah, you learn a lot by living with somebody.
That's right. That's right. And personality disorder is part of the definition as interpersonal dysfunction.
And that's close. That's close relationships. So if you haven't had that close relationship,
you don't see what happens when you leave your socks out or the caps off the toothpaste.
And some little thing is some huge storm.
Or when somebody's sleep deprived. I always say you learn a lot about somebody
after a bad night's sleep.
You and them, right?
Right.
But the key is patterns of behavior.
So one thing I want to say is everybody gets angry sometimes.
That's fine.
Everybody yells sometimes.
Everybody criticizes sometimes.
But if they have a pattern, like their life pattern of relationship is to yell and scream
and criticize and all that, whoa, this pattern is probably going to keep going.
And as I mentioned earlier, I believe, with personality disorders, it's a narrower pattern
of behavior.
So it's more pattern driven in several different settings. Family,
maybe at work when there's clothes, maybe in the community when it's closed. So
these are recognizable patterns, as recognizable as alcoholism and addiction
once people learn. So that's the key. Give yourself some time, see if this stuff
comes to the surface.
I think you're raising a really interesting point, which is that although nowadays we have
more information about people available to us by way of the internet and social media,
you made the comparison with our grandparents era. I'm 49 years old, so my grandparents,
actually my grandparents knew each other from the time
they were like in the eighth grade.
They eloped when they turned 18,
went and got married, I think to the dismay of one side
or the other side of parents,
but then were married more than 50 years.
And grandkids obviously, I'm one of them, et cetera.
And so you have these stories
and we love these kinds of stories. But as you point out, they knew each other very, et cetera. And so you have these stories and we love these kinds of stories.
But as you point out, they knew each other very, very well
and had for a long time.
Nowadays, one can quote unquote do their research,
go online and look for things,
but would you argue that that's not complete information?
Right, I think it can be helpful.
I tell people, Google your partner and find out if there's some
history there that may impact you. But don't believe that's sufficient. What I say that you
really want to talk to is relatives and friends of this person. And what you really want to do
is see them in action with relatives and friends. Relatives and friends.
Yes, because that's close relationships.
That's the key.
This is all about close relationships.
And that's what catches people by surprise.
They say, this person looks good at work.
Some people have worked together for 10 years,
and maybe they were in other relationships,
and they both got divorced, commiserated with each other,
and they get together. And it's like,iserated with each other and get together.
And it's like we've known each other for 10 years, you know, we're going to have a great
relationship and they find out this is like a stranger almost because it's a close relationship
now.
And that's the difference.
How people behave in a close relationship often triggers like personality disorder and stuff, fear of abandonment, fear
of looking inferior, fear of being dominated, fear of not getting enough attention. The
personality disorders seem to have excessive fears in these areas.
Is it fair to say that if somebody has a lot of stable friendships over long periods of time,
that that's a good indication that they can maintain close relationships? But it seems to
me you'd also want to know, what is a close friend to that person? Do they actually spend time with
them? And likewise with coworkers. Because some environments that I've been in are necessarily very non-personal.
You don't share much, right?
Whereas other environments,
like I know the partners of everyone I work with now
at the podcast, that wasn't true for my academic colleagues.
I knew some of my academic colleagues' families,
I would have dinner with them, et cetera,
but some of them less so.
So context matters a lot, right?
Yes, and I'd say you mentioned the word stability, and that's really a key. So if they have close
friends they've had for 10, 20, 30 years, that's a really good sign. Bad signs are, I don't want you
talking to my family, they're evil people. They'll say terrible things about me.
You can't trust them.
They'll end up, they'll turn on you.
They'll hate you, all this stuff.
So you can't even ever talk to my,
I can't even let you know who my family is
and what their emails and phone numbers are.
Oh, goodness.
That's a warning sign.
Yeah, definitely a warning sign.
Because everyone has conflict with family members
at some level,
but you would hope that one could,
would feel comfortable allowing you to like interact
with their family.
Yeah.
And if your family's really difficult,
introduce your partner to your family,
let them see this is a difficult family
and this is why I had to distance from them.
Cause a lot of people to be healthy
do have to get some more distance. But it's the secretiveness, it's the just secrets in general are not a good thing
for relationships. That's the biggest piece that's missing in a way
compared to 50 years ago when people knew. It was hard to have family secrets
50 years ago. Now even though people may be all
over the internet, you might really know their secrets. And that's what you need to find out.
What about advocates? So, you know, I'm familiar with some high conflict individuals. Some are
more of the combative type. Others are more of the combative type,
others are more of the kind of, what did you call it?
Sort of a quiet, manipulative, victim playing type.
And both seem to be pretty good at generating advocates.
I guess you called these negative advocates,
people that will fight for them.
By the way, this is all sounding a lot like modern politics. And maybe we'll get into that a little bit
because it is an important reflection
on what we're talking about.
But what about these negative advocates?
If somebody has a lot of friends or advocates
that they are kind of like on their side against,
that are also in a blame mode.
Yes. Is that a blame mode. Yes.
Is that a red flag?
Yes.
What's interesting, and I'd like to someday learn more of the neuroscience behind this,
but high conflict people have heightened emotions.
The cluster B personality disorders are known as dramatic, emotional, and erratic. That's the DSM-5TR says that, the manual for mental health professionals.
And so their heightened emotions
are contagious. And in general,
what I've learned about this work a lot is emotions are contagious and high
conflict emotions are highly contagious.
So what happens, and I see this so much as a lawyer and with other lawyers and with therapists,
is the high conflict person comes into your office and says, I've been terribly treated
by let's say my ex, you know, man or woman, because it happens to both, been terribly treated,
and you've got to save me.
You've got to protect me.
You've got to win.
Sometimes they say you have to destroy the other party.
That's always a Warner sign when their goal
is to destroy the other party.
It's not a good sign.
But they're so emotional.
You say, my goodness, this person's been through so much.
Now I have the emotions.
And what I teach in my seminars is
I understand it has a lot to do with the amygdala,
that the amygdala catches the intense fear or tense anger,
that those are heightened.
And so now mine's going, oh, Billy,
you've got to do something.
I'm like, my body wants me to take action.
And I want to save this person from their evil co-parent,
for example.
And so what we see with negative advocates
is they're emotionally hooked but uninformed. They don't really know
what's going on. And I'll give you an example, a court case with a high
conflict person brought their whole family. And I had a case with false
allegations, terrible allegations. My client happened to be the father, the
mother was making false
allegations of child sexual abuse and I've had all types of true cases, false
cases, so this is a real problem, a real issue, but there also were false
allegations. In this case that's what was happening. So the mother brings her
whole family and the judge realizes what's going on in the case
because of the evidence presented
and sanctions the mother for knowingly false allegations.
What does that equate to in the legal system?
So my client, the father, spent about $40,000
getting a psychological evaluation,
having a trial, doing all of this attorney's fees.
And so the court made her pay ten thousand dollars of his attorney's fees and costs.
So that's what the sanction is.
And there's a code section that said knowingly false allegations
of child abuse are a basis to make one party pay the other party's fees.
So she never paid it, by the way.
And she owned no property.
We weren't able to get it because she had property in other people's names.
But the idea was that she brought her whole family there.
She brought her mother, her mother's boyfriend.
She brought her roommate, who was a psychology psychology grad student who was like encouraging her, oh your daughter's being
abused, you've got to do something. These were all negative advocates. And when the
judge made her ruling and spelled out the information that was very clear, I mean we
caught the mother lying, she persuaded other people to lie for her.
We caught them in lie.
So it was a really surprisingly open case.
And the family started yelling at the judge.
They said, this is a crime, and this is a shame,
and blah, blah, blah.
The judge said, you take yourselves out of here
immediately, or I will have the bailiffs take you out and
that they stood up and left and shouted this is an abomination or something like that.
These were the negative advocates. They didn't know what the full picture was. They believed their family member
who was a skilled liar. I believe, and this is very interesting,
I got to talk to her therapist, a therapist she had,
I was released to talk to her.
And the therapist that was in the open was,
she has borderline personality disorder,
and that was an open thing.
And the therapist said, and there's something else.
And I said, antisocial personality disorder.
And she said, I can't say, but I wouldn't disagree with you.
Which is effectively a yes.
Yeah.
And with antisocial, that's where you get a lot of lying and stuff like that.
It's a rare case, but since I have the social work background and I've had many true cases of
child sexual abuse, especially as a therapist, I can see the difference whereas a lot of
lawyers don't know what to look for.
But this was an exceptional case, antisocial and borderline personality disorder.
She had a lot of traits.
And at first the judge was very critical of my client and us, and he had supervised
contact. But the supervisor said, this is fascinating, when the child would be exchanged,
the girl would like kind of walk kind of tentatively towards the father. The mother dropped her
and left. Supervisor brought her to the father.
She was like kind of tentative.
She'd see the father and she'd look.
The mother's out of sight.
She'd jump on him, laugh and have a wonderful time.
I do have one question.
It's not a litmus test question,
but do you recall from the particular case
you were just describing, whether the relationship
had started very quickly, had they moved in together quickly, had they decided to have
children together quickly, married quickly.
In other words, was your client oblivious because of the rate at which he were moving?
The analogy that comes to mind is
if you're moving very fast, it's hard to read the road signs.
I think he did.
And what's interesting is they got together
when they were quite young.
I think maybe she was 18, he was 20, something like that.
He's pretty young by today's standards.
Yeah.
And so excitement, new, all of that.
I'm pretty sure they did and what's interesting is they
They had gotten divorced that the issue I described was after divorce custody issue
But they had gotten divorced
Maybe four or five years into their marriage and she assaulted him and he had the scars and all of this
and she assaulted him and he had the scars and all of this. So he had actually custody of this girl who was eight years old when the story I just told you
happened, which is also helpful because she was verbal. She could describe. She
actually described how her mother coerced her to say things that weren't
true. But yeah, so they got together young, I think quick, then they got divorced,
but the patterns continued. And that's one thing we see a lot of high conflict divorces
keep going even after the divorce. The actual divorce date is like a speed bump in the lifetime
of high conflict if they have children together. Hence the wait to have children with somebody.
Yes.
If possible.
Yes.
You asked about emotional contagion
and you made reference to the science.
If I may, I'll just share something
that might be of interest to you and to the listeners.
You're certainly right that the amygdala
is a central hub for threat detection.
What a lot of people don't know
because it's just not discussed enough
in the popular coverage of neuroscience
is that the amygdala can learn
in the sense that it's highly prone
to context dependent plasticity.
So, you know, this idea that getting emotionally charged
is either negative valence like fear or positive valence,
like, oh, I like that.
That's true to an extent, but over time,
the brain changes to in some cases,
like the feeling of adrenaline
to get an associated dopamine release with that.
But a really interesting set of brain structures
that aren't discussed enough,
I'll just mention because you asked about neuroscience.
I had a postdoc in my laboratory by the name
of He Keung Jung, a fantastic postdoc who was looking at emotional contagion. We were interested
in human subjects, but these were animal studies. By one member of a species is observed and then
mimicked by another member of the species. It very powerful aspect to human and non-human behavior.
And there's a structure in the brain called the claustrum.
Most people don't know about it,
which seems to be critical for this.
And she did a beautiful set of experiments
of showing that when animals observed other animals,
either in a positive or a fear state,
but in this case, a fear state,
they would, or a threatened state, their own cla case, a fear state, they would, or a threatened
state, their own claustrum to anterior cingulate cortex circuitry and of course, amygdala,
et cetera, those would light up as if they were in the experience, but not to the same
degree.
But over time, what one could see was a kind of a heightening, a plasticity of these circuits
so that smaller threats started to create larger internal responses.
That's both combining Heekyung's work and other work that's come out since.
So what it says is that our brains are very tuned to the emotional states of others.
This is good, empathy for instance, but that over time,
our brains change to actually require a lower stimulus to activate that kind of negative
advocate part of ourselves.
Yes.
And so perhaps this is a good segue into a discussion about what we're observing societally
now, not just in terms of politics.
But it's one thing to be recruited to a camp, but then once you're in the camp, it turns
out if we think about it through the lens of this work, it seems that it requires less negative stuff in order to stay in that camp, but want to
fight more and more stridently in order to protect a cause. Does that make sense?
I think exactly. And as I mentioned in my book about bullies, I think polarization really demonstrates that. So once you're in your
group and you see the other group as not only having a different point of view
but as the enemy, then your brain doesn't need to work on it anymore. That's case
closed. They're the enemy. The only question is what do we do now? And the research saying that when you
talk to the people in your group, rather than coming together, you move farther apart. And
to me what's fascinating in terms of legal cases, and especially in family law, is you
have, like the family I described, you have the family
talking to each other.
You pull a lawyer into that, the lawyer talks to them, the lawyer gets heightened anger
maybe or commitment to save this person.
And maybe you get a therapist into the picture and they all just talk to themselves.
They pull farther and farther apart.
And that's often when we have our high conflict court cases.
They come back to court every six to 12 months.
Sometimes for years, I have cases where people have been in court like
every year for eight or nine years.
And, and these are cases where the divorce was done long ago, but people
don't realize is the worst custody disputes
tend to happen after the divorce is over.
And I think it's because people are spending more and more time
talking to their own team, to their own group,
and that pulls them farther apart.
Their view of the other side is worse and worse and worse.
And that's why I think the structure really matters. So I think
politically we have these two different universes that don't
necessarily talk to each other and they really create a sense of community.
People are looking for community and they find it, but it's fed by I think the
media ecosystem. Everyone has their own media.
And so we have these two universes talking to themselves,
growing farther and farther apart.
And that's why elections don't seem
to have made a difference in any of this,
because elections kind of decides who does government,
but they don't resolve the adversarial communities.
And they get a lot of attention.
And sad to say, I think our culture has shifted from government, that politics as about government
and the details and nitty gritty and the values of government are what's good for our group,
good for our country, unity, citizenship, we should be together in this,
that politics have shifted to entertainment.
The values of entertainment are be extreme, be emotional,
and entertainment's driven by drama,
for thousands of years,
and drama is opposing us against them.
And as I mentioned in the bullies book, there's a terrible crisis, there's an evil villain,
and there's a superhero.
And if you have someone tell that story to their community, they will love that person. So now we have two communities in politics
loving themselves and hating the other.
And the elections don't resolve that.
That's a speed bump on the road to high conflict.
And that's not a good sign.
And we have to find ways to bridge the gaps.
And there are ways.
You get people one-to-one talk to each other.
There's a lot of groups trying to say let's let's connect rather than separate and
If we get too far out of balance, we're gonna have
Bigger and bigger high conflict problems. So we have to the more people's eyes are open to this pattern
The more they can say hey, I seem to be part of this group
But I want to you know, my neighbors think differently.
I'm going to listen to them.
It's listening that's missing.
I'd like to take a quick break
and thank one of our sponsors, Function.
I recently became a Function member
after searching for the most comprehensive approach
to lab testing.
While I've long been a fan of blood testing,
I really wanted to find a more in-depth program
for analyzing blood, urine, and saliva
to get a full picture of my heart health,
my hormone status, my immune system regulation,
my metabolic function, my vitamin and mineral status,
and other critical areas of my overall health and vitality.
Function not only provides testing
of over a hundred biomarkers
key to physical and mental health,
but it also analyzes these results
and provides insights from top doctors on your results.
For example, in one of my first tests with function,
I learned that I had two high levels of mercury in my blood.
This was totally surprising to me.
I had no idea prior to taking the test.
Function not only helped me detect this,
but offered medical doctor informed insights
on how to best reduce those mercury levels,
which included limiting my tuna consumption,
because I had been eating a lot of tuna,
while also making an effort to eat more leafy greens
and supplementing with NAC, N-Acetylcysteine,
both of which can support glutathione production
and detoxification and worked to reduce my mercury levels.
Comprehensive lab testing like this
is so important for health.
And while I've been doing it for years, I've always found it to be overly complicated and expensive. I've been so impressed
by Function, both at the level of ease of use, that is getting the tests done, as well as how
comprehensive and how actionable the tests are, that I recently joined their advisory board,
and I'm thrilled that they're sponsoring the podcast. If you'd like to try Function,
go to functionhealth.com slash Huberman.
Function currently has a wait list of over 250,000 people,
but they're offering early access to Huberman Lab listeners.
Again, that's functionhealth.com slash Huberman
to get early access to Function.
Today's episode is also brought to us by David.
David makes a protein bar unlike any other.
It has 28 grams of protein,
only 150 calories and zero grams of sugar.
That's right, 28 grams of protein
and 75% of its calories come from protein.
This is 50% higher than the next closest protein bar.
These bars from David also taste incredible.
My favorite bar is the cake flavored one.
But then again, I also like the chocolate flavored one. And I like the berry flavored one.
Basically I like all the flavors.
They're all incredibly delicious.
Now for me personally,
I try to get most of my calories from whole foods.
However, when I'm in a rush or I'm away from home,
or I'm just looking for a quick afternoon snack,
I often find that I'm looking
for a high quality protein source.
And with David, I'm able to get 28 grams
of high quality protein with the calories of
a snack, which makes it very easy to hit my protein goals of one gram of protein per pound
of body weight.
And it allows me to do so without taking on an excess of calories.
As I mentioned before, they are incredibly delicious.
In fact, they're surprisingly delicious.
Even the consistency is great.
It's more like a cookie consistency, kind of a chewy cookie consistency, which is unlike
other bars, which I tend to kind of saturate on.
I was never a big fan of bars
until I discovered David bars.
If you give them a try, you'll know what I mean.
So if you'd like to try David,
you can go to davidprotein.com slash Huberman.
Again, the link is davidprotein.com slash Huberman.
On the suggestion of my friend and former guest
on this podcast, two-time guest, Rick Rubin,
I started watching a documentary
about the history of professional wrestling,
which everyone agrees is made up.
So let's just acknowledge that, I recognize that.
But it's a remarkable portal into some of the things
that you're talking about, because it all hinges on being able
to create emotional responses in the crowd.
And just a very brief history of it, as I understand,
and I'm by no means an expert,
but I took notes on this documentary as I do,
take notes on most everything.
They used to have good guys and bad guys,
good gals and bad gals, you know,
because it's men and women's wrestling,
typically not against each other, although sometimes.
In any case, there was a transition that occurred
at some point where they couldn't get more excitement
and literally couldn't get more attention to the sport
by having good guys and bad guys, good gals and bad gals.
So what they ended up doing was making everybody bad.
And the ratings just skyrocketed.
Everybody bad, right?
The underlying premise being that both teams are cheating
and so therefore they had to behave poorly also.
And it created this whole era of just bad people
doing bad things generating even greater emotional responses.
And this fits very much with the neuroscience of emotion.
Emotions like awe, happiness, joy, meaning, pleasure,
these are powerful emotions.
And I will not say, because there's no data
to support the idea that fear, anger,
being threatened, et cetera, are more powerful emotions,
but they tend to drive more behavior to,
in other words, people will do more,
this is well known in the field of behavioral economics too,
people will do more to avoid losing something
than they will to gain something, sadly,
but this is how our species is wired for
evolutionary meaningful reasons.
So the point being that I think societally
and perhaps interpersonally,
because the two things mimic each other at every level,
individuals all the way up to culture,
seem to be engaged in this
like increasingly amplified emotional states.
And now it just seems like combat is the rule of the day.
And it's so sad and you kind of have to wonder
where it goes next.
But it does seem like it rewards
these high conflict personalities
because they go undetected, right?
So now the coworker who's super angry
about something they saw on the news
and is trying to engage people or something
or create an issue around something that like,
is this really an issue?
I mean, there's some real issues in the workplace
and at school, but like, is this really an issue?
Like, that person 10 years ago, everyone would have been like, this is a problem person and
would have backed away.
Now it just kind of, because the mean has shifted.
I think it goes, it's no longer signal above the noise.
It's as we say in science, within the noise.
Right. Well, what we're seeing is the these kind of media systems, I call them, are attracted
to high conflict personalities and high conflict personalities are attracted to attention.
They want attention.
So there's this almost marriage of media exposure and high conflict personalities.
And so that's what pulls people together.
I think everyone's looking for community these days.
And it used to be around work, like a shared task.
But now we do so much of our work alone or tiny groups.
And so you get a real sense of community.
People used to get it from church or synagogue or mosque
or whatever.
And that's weakened.
And so we get that now a lot, the intense emotional
community from politics.
And so there's a community for you.
And there's a community for you.
So they pull themselves together.
They get that, I don't know,
dopamine hit or whatever it is, and strengthens them. So what's happening is
we're pulling apart, but to me the answer is exposing the patterns and
understanding our brains is recognize what's happening. This person's probably
exaggerating when they say that, you know, those people are evil. This person's probably exaggerating when they say that, you know, those people
are evil. This person's probably exaggerating when they say those people are stupid. Whatever
it is that we have to realize, okay, don't buy that completely. And what's fascinating
to me, I don't know how it happened, but I get text message solicitations to contribute to campaigns
from conservatives and liberals. I get both. And guess what? They look like each other.
And they're like, the end of the world is coming. You've got to give $10 or $100 to save the world.
And the end of the world's coming because of them.
It's all fear-based.
And it's fear-based, but it hooks your emotions.
I know this stuff, so I can go, OK, swipe, swipe, swipe,
swipe away.
But a lot of people don't know that this is happening.
They don't understand how emotions are contagious
and how I think high-conflict emotions are more contagious.
So to me, it's educating people about these dynamics
so you don't engage so much with them.
Like I won't watch more than half an hour of TV news,
but you can have 24-7 TV news.
And since 1995, 1996, when they allowed,
1995, 1996, when they allowed, they gave you licenses for radio and television that didn't have to tell the other side of the story. Before that, you used to, the fairness doctrine,
you have to say what the other side is. You're for a candidate, you have to hear from the other side. You didn't have to after 1995, 96. So we had like MSNBC and Fox News slightly off center,
slightly conservative, slightly liberal.
Well, now we've had 30 years of that, much farther apart,
and communities around each of these.
And yet if you go, okay, I'm probably hearing some exaggerations here.
So I can check myself.
And this person's trying to be a hero and demonize those people.
I'm not going to do that.
So I'm not one for government regulation.
What I want is for everyone to be able to say, OK,
I see what's happening.
I'm not going to get my emotions hooked.
And I think to me, that's one of the goals
is for people to learn, I don't have to absorb the emotions
because that's where the problem is.
People are emotionally hooked and uninformed.
What are some of the signs of a high conflict personality?
Because in an ideal world, we avoid these people. And again, we're not trying to say that they're bad people. Some of them are bad people, because in an ideal world, we avoid these people.
And again, we're not trying to say that they're bad people.
Some of them are bad people, some of them aren't.
But since I'm not a clinical psychologist, you are,
you can make the assessment certainly better than I can.
What are some of the ways to avoid these circumstances
besides the first year rule?
And then let's talk about some ways to disentangle
from these people based on their unique phenotypes.
So is there a question or set of questions
one should ask themselves when they are potentially
dating someone, potentially becoming friends with somebody,
potentially becoming coworkers with somebody and so on.
Yeah.
So what's interesting is often your gut feeling tells you something's up here.
Like the person suddenly has a shocking opinion of somebody else.
They say, you know, that person's a total jerk and yet you know that person and they're
not a total jerk.
Suddenly something's disproportionate. I think disproportionate emotions is often a trigger.
I put in a lot of my books now what I call the web method
is pay attention to their words,
your emotions and their behavior.
So starting with words, do they use a lot of blaming words?
You know, it's all that person's fault.
Do they use all or nothing words?
They seem to see things through a narrow lens.
You know, there's all good, there's all bad.
Unmanaged emotions, which they may or may not show,
like I explained, some people are good at hiding all that even though it drives them inside and the extreme behaviors do they do things
ninety percent of people would never do.
And I'll give an example here and this is I won't say the city, but there was a mayor, there was someone who worked, who was a congressperson,
and they decided to run for mayor in their city instead of flying to go to congress.
But when they were flying to go to congress back and forth, this is in California, I'll
say that much.
People can easily research this. So this person flying back and forth one day, one night,
standing, you know, there was a line
to get your bags at the airport after you got off the plane.
And he was told to wait in line to get his bags.
And he said, don't you know who I am?
And he pushed his way to the front of the line
and had an argument with the person behind the counter, said, don't you know
who I am? I want my bag right now. And she said, you don't have it now, you can't
have it right now. And he pushed her and knocked her over. He shoved this this
airline worker behind the counter and knocked her over. This was a mayor of a major-
Not yet, he wasn't mayor yet.
He was a congressperson.
Anyway, so that means he's-
Sorry, no knocking,
I know some very decent congresspeople,
but like, okay.
Yeah, but so he's-
Woe in any case, right?
This person could be any number of different professions.
Could be, yes.
Yeah, this is antisocial behavior.
But this is a high profile person.
So this is in all over the news the next day.
This is 20 years ago, maybe 15 years ago,
something like that.
Goodness.
Anyway, so it's in the newspaper the next day.
And newspaper says, congressman so-and-so
gets into physical altercation with
airline worker, Knox Rover. Half the people said that's terrible and the other half the people
said wait wait, he was sleep deprived. He was flying across country. you have to understand that he was stressed.
And here's where my web method comes in.
90% of people would not have done that even if they were sleep deprived.
And I fly back and forth a lot.
And I'm not, I don't do that.
I would like to think 99% of people would do that.
I think you're right.
99%.
To get physical with an airline person over a bag.
The cutting to the front of the line is egregious.
The shoving the airline person is like beyond the pale.
Yeah, exactly.
So this is, so anyway, so he's running for mayor
and I'm going, this guy's a high conflict person.
If he gets elected, he's not going to be a very good mayor.
He's going to have a lot of trouble with the people close to him.
And so guess what happened? He gets elected.
Within, I think it's eight months, he is, and this is before the Me Too movement got started,
but people are reporting he's harassing women, sexually harassing women.
Women come into his office to meet with him, professional, experienced, important, and
he's like wanting to touch them a lot.
Inappropriately, they don't want to be touched.
Anyway, so women start complaining about him.
Word kind of gets out, yeah, this happened
with a lot of different people,
that he's not sexually assaulting them,
but he's treating them badly.
So it cuts across domains.
It's like in, so it's not just in the office,
it's there, but it's also at the airport.
It's basically any time he's not getting what he wants,
he throws a tantrum.
And that's the thing with personality disorders is a narrower range of behavior that's repeated
in a variety of settings.
So he's fitting all of that.
So which personality disorder, I'm not going to diagnose him, but it narrows down to one
or two.
So it's not context dependent.
It is right. It is pervasive.
Pervasive. And that word is in the diagnostic manual, that it's pervasive
across I think several settings. I think that's the words. But let me
just finish. Because the end of the story is, he's also got committees and people that are supposed to accomplish
things.
He doesn't want them to think.
He wants to do the thinking and tell them what to do.
So he goes around alienating a lot of people.
Within eight months, he's out of office because enough people were upset and the way he got out of office is some of the
heads of government told him I think was the city attorney or something if you
quit now we'll help you with your legal expenses because he's starting to get
sued for some of this stuff suing the city suing him we'll help you with your
legal expenses if you quit now.
And there was starting to be a petition movement
for some, I don't know the mechanics,
like a special election or something to get rid of him.
Anyway, within eight months he was out of the office
and now you don't hear about him in that city.
It's a very interesting, literally high profile,
although still anonymous based on this conversation, case.
I wonder if on a more subtle or typical level,
the following is informative or not.
I'm not looking for a validation of the example
I'm about to give,
but I've been very surprised at times
how if a person
who I'm with for the first time out on a meal
will behave towards the wait staff.
Yes.
Not explicitly disparaging of them,
but sometimes mildly disparaging of them.
Or feeling as if the amount of liquid poured
into their glass was somehow an indication
of how the waiter felt about them
or didn't feel about them.
Like reading into these things
where you're just thinking to yourself like,
whoa, life must be really tough for you.
Like who's paying attention to this stuff?
And so that's one that I've noticed in people
and it's proved informative.
It's really a useful thing to see.
That's part of what you see, their behavior and their behavior towards other people.
This was a brilliant thing.
I don't remember the name of the program, but there was a guy who was head of a company
and he used to, when he was interviewing people for high level jobs,
he pretended he was a taxi driver or something,
would pick them up at the airport as the taxi driver
and see how they treated him as the taxi driver
and then he gets in the interview room
and he's the guy interviewing them.
And in some cases, people treated them really disrespectfully.
And it's like, now I know this is not someone I want.
Clever.
I made the decision to not work for somebody years ago,
when I was on the very different stage of my career,
based on how that person treated a janitor.
Yeah.
And it was amazing because it was one
very brief interaction.
And it wasn't like this person yelled at the janitor.
It was the kind of dismissiveness.
Yeah.
And I remember it was this, your web approach.
It was his, I guess I just revealed,
it was his words towards the janitor.
It was my emotional response was sort of like,
I felt like I had been kind of kicked in the stomach.
Right. I was like, hey, like that was like,
it just felt like a very,
what I would call like the football play,
unnecessary roughness.
It was mild from the perspective of like,
no one got physical or called anyone names,
but it was, I remember thinking like,
oh, like that sucked.
And then their behavior was just to just go right back
to what they were talking about.
And I knew in that moment, I was really crestfallen
because in that moment I knew, oh my goodness,
I can't work for this person.
Like I just can't.
And I made the decision not to.
And actually their response to my deciding not to
for a variety of other reasons too,
confirmed everything that I suspected
in that one little interaction.
But it's interesting because we're trained
to collect data rather carefully.
And we don't want to make snap judgments.
Somebody could truly be having a bad day,
but in this case, it was the right decision
to not work for them.
Thank goodness.
I thank my lucky stars.
Made some really bad decisions about people in my life.
That was a really good decision.
I never spent a day regretting it.
And I went to work for someone else who was terrific instead.
So, but as you said,
these things sometimes hit at a somatic level,
as opposed to some sort of,
wait, you know, some like very cerebral analytic thing.
It kind of hits at what must be a very primitive circuit.
I can't help the neuroscientist in me wants to say like,
it's gotta be something at the level of the body
where we go, wait, that was messed up.
Yeah.
And you can't really point to a specific word.
And then you start to question yourself.
That's the problem you wonder was,
well, maybe their tone wasn't,
maybe it's my own perception, but I don't know, maybe the body doesn't lie. Maybe it knows.
I think the body is like a first responder and that we should pay attention to that. And
especially with high conflict personalities, especially the con artists, which is part of
anti-social personality. And the ones I've dealt with
are very good at this, is their words are just right.
And your brain is like soothed by them.
You go, this person gets it, and I'm totally comfortable.
They're charming, all of that.
And your gut goes, wait, they're out of sync.
I have this cold feeling.
Why do I have this cold feeling?
And I think that they're aimed at your cerebral thinking
and that your guts kind of gets it
because they're in a way predatory.
Like antisocial tend to be predatory.
Those people have dead eyes.
I've known a few.
I've known a few men and women
and their eyes are, I can only describe,
and I'm a vision neuroscientist.
That's like what my, the career has been.
And those are two little pieces of brain right there.
And there's something about the deadness.
And I don't have a science to support what I'm about.
There's something about the deadness in their eyes.
Maybe their pupils don't change shape
with levels of arousal the same way other people's do.
Cause we know that happens in healthy,
people with an healthy autonomic nervous system,
but there's something lacking.
Yeah.
And people make up all sorts of theories online.
Like I'm not a big blinker.
I don't blink, when I'm concentrating,
blinks break up my flow.
And this is actually a way I can remember things.
People have these theories about blinking non-bling.
The research doesn't support any relationship
between blink frequency and personality.
They had this whole theory about Zuck too.
Like he doesn't blink, therefore he's whatever, he's a robot.
None of that holds up.
What does hold up however, is this mismatch between words
and the affect that it creates in us.
It's sort of like, it sounds right,
but it doesn't feel right.
I wish we understood more about this
at the level of science.
There are a lot of theories, not a lot of tools.
Someday, I think, yeah.
Yeah, the tools for measuring the stuff
are getting better.
I wanted to ask you about other ways of just knowing
if you're interacting with a high conflict person
when the cues are more subtle.
Are there other things or examples of the web method
that come to mind?
Well, for me, of course, dealing with court especially,
there's a lot of stuff in writing.
And so being able to look at what's written
and a lot of blame words, the all or nothing words.
She did this and she did that and disparaging words.
She's stupid or whatever, or he's a bully.
He's this and that, which triggers for me,
maybe he is, or maybe the person saying it is,
but it heightens my attention.
Yeah, how do you disambiguate between projection
and a real thing?
Like online now, I mean, one of the most popular,
one of the fastest ways to get a popular social media account
is for somebody to give advice about how to avoid bad people.
You know, name calling, gaslighting, narcissist,
sociopath, psychopath, history on it.
Like these are clinical terms that now
the general public can leverages to like,
sort of amplify community.
And then in part, I understand from talking to people
in the tech side is that social media is social.
The accounts that grow fastest are the ones
where you don't need much language to convey
what you're trying to convey,
like a sport or dance or an animal.
And among the others that grow very quickly
and therefore rewarding to people are ones
where you're recruiting these negative advocates.
First of all, I want to make sure
that I get this point across,
and that is there's a lot of temptation to label people
with the mental disorders, the personality disorders,
and it's absolutely essential that people don't do that.
If you think somebody might be a narcissist
or might have borderline personality or be antisocial,
keep that to yourself
and adapt how you work with them to be more effective
or be more cautious, whatever.
But the worst thing I think is people say,
oh, and everyone agrees that person's a narcissist.
So we kind of gang up on that person.
That's not helpful.
The goal is not rejecting people.
The goal is adapting what you do to
either manage the relationship, decide, okay that's not someone I'm going to get
close to, but you know I can still work with them or have them as neighbors or
whatever. So I want to emphasize that because I think you're right there's a
lot of that today and people come to me with that concern.
They say, Bill, you teach about personality disorders.
Yeah, so people understand patterns of behavior
and how to adapt your own behavior.
I'm not teaching people to label other people.
So that's real important.
Yeah, people go to school for many years
and do 3000 plus clinical hours to learn how to do that.
To do that properly.
It's like saying, it's like diagnosing anything, right?
I mean, a dermatologist might be able to help diagnose
a skin patch for potential cancer,
but we're taught that we're not supposed
to do that ourselves, right?
So we have to be cautious, but on the other hand, aware. And the more you're aware
of patterns, like being aware of someone with an alcohol abuse issue is to go, okay, I'm not going
to be serving him alcohol with dinner. It's a great person, but I'm just going to leave that out of the
evening meal. Adapt to what we do rather than judging them. And I don't see people with
personality disorders as lesser beings. I see them as having a different set of
behaviors that they acquired pretty much in childhood. So I don't hold it against
them. I may dislike their patterns of behavior, but I really don't hate people
like that. I've been a therapist with clients like that. So I think our awareness needs to be there
so we adapt how we work with people.
But I think the gut feeling is so important.
And as a therapist, I was trained,
pay attention to your gut
because that's gonna help you with your clients.
And that's why the web method, their words, their behavior, but how I feel often gives
me tips.
You mentioned before, and I think it's really important to highlight that people's patterns
of interactions across a lot of different domains with the teachers in the school, with
close family members, with the people that know them best at work,
that these different types of relationships
reveal a pattern.
And one of the things, just speaking from my own experience,
is that I've tended to, where I've gone wrong,
I've tended to overemphasize the importance
of like a credential.
For instance, some of my past romantic relationships
have been with people who are highly educated,
some less higher education, all extremely smart people,
some more formal, some less formal education.
But I think that I and other people
sometimes will look at the CV of somebody.
And of course that's not the only indication of their,
you know, their values, et cetera.
But, and to overemphasize like, oh, well they, you know,
did difficult things in a difficult setting
and therefore must be a good person.
Like, so would you say that these high conflict personalities
exist more or less in high competition venues
versus low competition venues?
I don't want to make this about socioeconomic status.
Those things correlate, but you know, all too often
we tend to do the kind of good on paper analysis
and forget the like, how do they actually measure up
in real life?
Yeah. I would say first of all that we see high conflict people in every occupation,
in every culture, in every community, every economic status. I think that,
I don't think there's research on this, but I think that healthcare and higher education are two
fields where there's a slightly higher incidence of high conflict people because there's a higher
tolerance. Oh, also I would say churches, and we get consultations with churches sometimes,
there's a high tolerance for behavior that's outside the norm. So you said higher education and health care in
particular. Are you talking about physicians and universities? Yes. Students and faculty and staff?
Yes, both. Administrators sometimes. And I believe it's because of the higher tolerance.
Administrators.
Just kidding.
I'm blessed with good administrators.
We have been blessed with great administrators.
Let me mention, I do a lot of consultation.
And one of the things that people come to me about
is people with little power bases,
like department heads in universities.
I remember one university I did a consultation with
about a department head and they were a medical school
and they had a high conflict person high up in the structure
who was really, I was told, damaging some of the students' careers because they didn't,
they looked at them cross-eyed or something like that, so they wouldn't write the kind
of recommendation that they needed.
And how can we deal with this person?
Because they're embedded in their position.
So gave them a variety of tips.
But that's why I think people do need to have their eyes open
in these fields.
And I want to add, since I'm talking about occupations,
we see this a little bit more in nonprofits and nonprofit
administrators.
Because again, nonprofits are good people doing good things,
but they have this higher tolerance for
administrators of bad behavior because they're good people. And that blinds people to-
Because of the assumption they're good people or because the mission is good?
The mission is good and they're invested in this mission so they must be good.
Do you think that's part of what got them there?
Yes.
And the thing that's so tricky is everybody's somewhat unique, but also these are some recognizable
patterns of behavior once you know to look for them.
And this is something we're doing much more in the workplace now.
And employers want to know, we want to promote this person.
Is that a good or bad idea? Well let's look at the patterns of behavior because
once you put them in an embedded position things are going to be harder
I've been approached by city councils they say we've got somebody on our city
council that's a high conflict person what do we do do we confront them do we
publicly talk about them? All that stuff.
I say neither of those is good.
Learn how to manage them until they move on.
And they often do because people slowly go,
we don't like working with this person.
It's really interesting.
When I was a graduate student, there was a department chair
in that department, big personality, big personality.
And I very quickly came to realize,
also because I listened to the faculty
that were under this person,
that despite having this big, larger than life personality
that you might initially like place into a category
of like diagnosis or something.
That this person was an incredibly strong advocate
for the faculty and they loved that.
And he was really beloved.
And I think rightfully so.
And at a surface level,
might've rubbed a few people the wrong way.
I think as students, we were like,
oh, whoa, it was almost like,
I didn't quite know how to respond to it.
But you very quickly got the sense of a real
kind of paternal nature in this person.
So I point this out because sometimes
these big personalities are really truly benevolent.
Now I'm not saying he was a perfect human being.
How could I know that?
I don't know that.
I didn't know him in all domains of his life.
Although I did know his family and he seemed to have a great strong family too.
But then by contrast, I'm thinking of the person I alluded to earlier, different department,
different university who was kind of like more meek, like certainly is more of the stereotypical lab scientist,
but then, you know, there was this like interaction
that I observed and I thought,
well, like that's really dreadful,
at least that's not an environment I wanna be in.
So sometimes these things don't match
our initial impressions.
I raise this because sometimes we think big personality,
AKA high conflict personality.
Sometimes we think, hey, kind of, you know,
quieter, nerdy type, and they're actually quite dreadful.
So it doesn't always fit.
And I think the problem with the internet social media
version of this, the typical version,
because there's some great social media,
internet stuff, podcasts, et cetera,
is that we default to what we see and what we hear,
but we don't really have the data.
And we can get manipulated that way.
That's what's tricky,
but you raised several important points.
I want to respond to them all if I can remember them.
The first is that this is in many ways quite nuanced.
The key thing to look out for with high conflict people,
a preoccupation with blaming others
and not taking responsibility.
So you might have a big personality
that's not a high conflict person.
You might have a me quiet person who is a high conflict person.
So you can't go by what your eyes see and your ears hear.
It's really a question of evidence.
And that's why I think maybe I got into this
after I became a lawyer,
that there's no way to quickly know,
although you may quickly suspect
and then wanna look deeper.
But I wouldn't give an example because now that I seem to have criticized department
heads and, and well, I cited at least one that is really wonderful.
I've known some other great department heads.
I mean, there's some chairs that are just like, these are, first of all, as a department
head, sometimes there's a slight salary increase.
Usually it's trivial.
These people don't do it for the money.
I have a good friend who's also been on this podcast
who's a chair of neurosurgery at a major.
I mean, these are people who they work their butts off
to try and make conditions better for patients,
for professors, for clinicians, for staff.
I mean, I'm not just saying this.
I have no incentive for saying it.
These people don't control my life anymore.
Well, I suppose my chair of anthropology
who's a wonderful person, it does, et cetera.
But the point is that there are some people
that step up to the plate to lead
that are really great leaders.
And these are just not the people
that we're focusing on today.
Right, right.
And so the thing I want to emphasize
that my favorite example
is Steve Jobs. Steve Jobs, I would say, hands down was a high conflict person. Famous for
him. There was a guy in Silicon Valley wrote a book, The No A-hole Rule, and he talked
about Steve Jobs in there because he knew Steve Jobs. He was in Silicon Valley. So I remember reading his biography, like 1,000 pages or whatever.
And what stood out to me was that he blamed people,
sometimes all or nothing thinking.
They talked about his distortion.
Reality distortion field.
Reality distortion field.
And that's exactly what high conflict people do.
All or nothing thinking, you've got to do this.
You can do this.
People say, that's not possible.
It's physically impossible, Steve.
You can't do this.
And then he would push them.
And one example that stood out to me was touch screen.
Glass that you touch, and it knows where you are.
I think, and I may have it wrong, but from reading his autobiography, that he harangued
Corningware Glass Company, Corning Company, something like that, to create that.
And they said, you can't do it, it's not physically possible.
He says, do it and do it in the next 90 days.
And they did, they invented this thing that they probably would not have done unless he pushed them. So high conflict
person, but I don't think he had a personality disorder. People say, oh, he's an incredible
narcissist. But personality disorder is characterized by lack of change, lack of self-awareness,
change, lack of self-awareness, lack of flexibility, and they shoot themselves in the foot and it interferes with their success.
He I think was close to that, but he had enough flexibility and he picked a team that pushed
back on him and he liked that.
So he's an example to me of high conflict person, probably not personality disorder,
and successful because he probably had some traits
of these personalities.
So what I see is you totally have to look for the evidence
that you can't make an assumption,
but if your gut says maybe something's off here,
pay attention to that, but look for the facts,
talk to other people that
know this person, see them in other situations, because there's incredible
people like him that accomplish a lot of really good stuff that you
don't want to say, oh we can't have him. Apple fired him in the 1990s and he
seemed to learn from that, he seemed to learn from that. He seemed
to grow from that. People with personality disorders don't seem to grow
and change and that's their problem. They're stuck. High conflict
people, they blame others. If they have some traits, maybe you can do a workaround.
So there's many people in position. Surgeons are one group I want to
mention briefly because as a clinical social worker I worked in hospitals and dealt with
doctors a lot. As a lawyer I've represented doctors in their divorces. Several I think
are high conflict people but most aren't.
And that's what I want to say.
Most departments aren't high conflict people.
Most surgeons aren't high conflict people, even though they get a reputation for that.
Police is another area.
Military is another area, probably slightly higher incidence,
because they're in a position where they can dominate and control people.
But most police aren't like that.
Most people in the military aren't high conflict people.
They're professional people.
They like their job, they know their job, they have empathy, they work with people.
So even though some of these occupations, there's a higher incidence, and that's certainly
true for lawyers, I think.
But most people, most lawyers aren't like that.
Most lawyers I know are really committed to their work,
really wanna help their clients.
So I wanna kind of be clear that this is nuanced stuff,
but when you're hiring people,
when you're getting into a dating relationship,
you want to watch more closely
because it's the close relationships
where high conflict behavior comes out more.
So the web method seems like a very good method
as well as paying attention to,
and maybe getting some information from other people
close to that person in different domains of their life.
That seems like a very like sage way to approach this.
Exactly.
And because when you hear from different people
the same problem, then that should raise your antenna.
Okay, a lot of people say,
yeah, but this person can be really irritable.
And you go, okay, oh, they're irritable
in different settings.
I'm going to think about that.
What about when somebody is already involved
with a high conflict person and they want to disentangle?
I could imagine a couple of different scenarios.
Let's say disentangle from a professional relationship,
disentangle from a personal relationship.
Probably some overlap there, but slightly different.
Let's assume the high conflict person
is a high conflict victim type.
Then let's compare that to if the high conflict person
is more of a combative type.
Maybe we'll start with the combative type.
So if you're dealing with a combative,
maybe even dare we say narcissistic type,
I don't know that we should diagnose,
but the stereotype that comes to mind,
somebody that gets angry when you don't fulfill
their expectations and blames others
does not take responsibility.
And it's time you decide to,
like the Homer Simpson meme,
kind of drift back into the hedge.
Is that the way to do it,
or do you lay a clear line and say,
listen, I'm not going to tolerate this anymore, I'm out?
It's really somewhat dependent on the nature relationship.
I do a lot of consultation.
We do a lot of training with High Conflict Institute.
So we get married people getting divorced.
We get business partnerships where there's one partner
that they're going, we got to deal with this.
We have employees trying to get away
from a high conflict supervisor. And we have supervisors trying to deal from a high conflict supervisor.
And we have supervisors trying to deal
with a high conflict employee.
So the slightly different settings.
You know, the most common situation is going to be
where somebody has a friend or a romantic partner
or a business professional partner they want to get out of.
So I suppose any of those. A close, so a partner kind of relationship.
Something where the person expects to hear from you
on a fairly regular basis, expects things from you.
Could be professional things, could be personal things,
but where there's an ongoing expectation
that you show up emotionally, physically, financially,
whatever.
Yeah. So first of all, we strongly recommend Emotionally physically financially whatever yeah
So first of all we strongly recommend against the direct hit is don't tell the person look
You do this this this and this and that's terrible, and I don't want to be I don't want to work with you I don't want to be in a relationship with you. I don't want to be close to you because of your behavior
with you, I don't want to be close to you because of your behavior. That high conflict people puts them through the roof.
They will defend themselves and for the next months or years they may put you in litigation,
they may stalk you, depending on your relationship, they will hate you for that.
They'll blame you.
They will blame you, and that fulfills their picture
that it's all your fault.
And now, look, you have violated the most basic thing,
is that you will never blame me.
So don't blame them.
Second thing is, don't blame yourself yourself because that reinforces to them.
Like if you say, you know, I just can't, you know, I'm a sensitive person and I just can't,
you know, keep up with you.
I know I'm defective and I know I'm no good at this, this, and this, and so I just have to end this relationship.
And I so much apologize, it's all my fault.
I do everything wrong, and I'm gonna go really look
at myself and get some therapy, and I'm so sorry,
but I just can't keep up with you.
You're such a really good this, this, and this, and I just can't keep up with you. You're such a really good this, this, and this, and I
just can't keep up with that. Well, they're going to blame you for that, and
you're, depending on their personality, if they tend to have borderline traits,
they're going to feel abandoned by you. They have narcissistic traits, they're
going to feel put down by you. They're going to, because you're supposed to see
them as superior. If they have anti-social traits, you're supposed to see them as superior.
If they have anti-social traits, they're
going to feel like, wait a minute,
you're supposed to be submissive to me.
And yet you're walking away.
So you don't want to blame yourself.
So you're going to go, well, what's left?
What's left is we aren't a good fit.
Our goals have gone in different directions.
I'm really ready for a career change.
I want to go back to school.
I just realized I'm not ready for a committed relationship.
So it's not about you and it's not about them.
It's not about blame.
You want to try to keep it away from blame.
Now some people say it's dishonest
to not tell them everything.
And let's talk about brutal honesty.
High conflict people really love brutal honesty.
And they'll tell you, I'm just being honest.
You're stupid or a jerk or whatever. That's high conflict people really love brutal honesty and they'll tell you, I'm just being honest, you're stupid or a jerk or whatever.
That's high conflict people.
Reasonable people don't tell everybody every negative thing they think.
That's just not healthy for relationships.
So it's okay to say, you know, we seem to be going in different directions or I have
different plans, I've
realized I want to change.
So those are basic principles.
The worst thing in ending a relationship or reducing contact is to go back and forth.
The worst thing is to pour out your feelings to the person. I have this people getting divorced and they tell it,
I'm so sorry and I love you so much and that pouring out your feelings to someone brings them closer to you.
So you want to start holding back some and the other person say, well, let's work.
Let's go to counseling. Let's do this.
And if you're not Let's go to counseling. Let's do this.
And if you're not sure, go to counseling.
I recommend that.
But if you're sure, just say, you know,
I'm kind of not there anymore.
I really need to be more on my own.
So don't go back and forth, because that really
makes it raw and sometimes presages violence in divorces is that a high conflict person, especially with
some of the personality disorder traits, can't handle the opening and closing, opening and closing.
But the other thing, as I say, do it in steps so the person can adjust. You might say, you know, I'm thinking
about making a career change, or I'm
thinking that maybe this relationship isn't
the right one for me anymore.
So the person gets used to the idea
this may be coming to an end.
And then I'd like to move out
and have more time alone to think.
And then you're at a safe distance
and you say, I've thought about it
and we really need to get divorced.
And let's go to a divorce mediator.
I wanna be amicable.
I don't hate you in many ways.
I still love you, but we're just not meant to be amicable, you know, I don't hate you, in many ways I still love you,
but we're just not meant to be a couple anymore.
If there's kids involved, then, you know,
I really want us to have a supportive relationship for them.
If there aren't, then maybe this really is the end.
But it's step by step so this person can adjust to the fact
that you really are leaving, it's step by step so this person can adjust to the fact
that you really are leaving,
but not too long and not too many steps
because then their expectations are raised,
oh, maybe you're not really leaving.
So these are general principles,
depends a lot on the specifics.
Yeah, that was very helpful
in reference to the high conflict person,
especially not placing blame on them.
I mean, I suppose in your own mind,
you can hold all the litany of reasons
why they are a terrible choice,
or I guess more typically, if we're realistic,
it's not gonna be all black and white, right?
I mean, one would hope that at the first sight
of really egregious behavior, people are like, I'm done.
But typically it's a mix, right?
I mean, this is, you know, professionally and personally,
it's often a mix.
And, you know, I've certainly observed this professionally
where people, you know, wanted to collect the degree
or they were three years into a degree
and like leaving was, it's always an option.
And yet, sometimes it's not an option. And yet sometimes it's not an option.
They have, you know, plans and financial obligations
and you know, sunk cost is a real thing.
People always talk about sunk costs,
like, oh, that's just sunk cost.
Sunk cost is a real thing.
So I think, okay, so with the high conflict person,
I think you beautifully illustrated how to not blame them,
not blame yourself.
Internally, you can hold any reasonable understanding
that you come to, but you don't have to share all that.
And that you don't want to oscillate in any decision,
but that perhaps things, some staging of the exit,
not staging, theatrically, rather staging,
meaning in stages, increments would be a better word.
What about with the high conflict victim playing person?
That seems like it's a little trickier.
Yeah, please.
Let me back up a minute,
because I want to say there's some times
where you just need to get out and do it all at once.
Right.
And don't ease yourself out.
Serious physical or emotional risks.
Yes, so you may need to get away before you hint
that I no longer want to be married to you.
And I've worked with people, consulted with them
on established, you know, moving out
when the other person isn't there,
they and the kids go to a safe place,
they've got their lawyer,
and then they tell this person
that I'm getting divorced from you.
Because people get killed when they separate
with certain high conflict domestic violence people.
So also in the workplace,
sometimes they're going to destroy,
they're gonna send emails,
they're gonna be really destructive.
They may, you might say, I'm going to leave in a month
and they're so angry that they're going to really
destroy your business.
Well, this is why in the professional setting,
they're, forgive the word,
because it's associated with this podcast often,
but there are protocols for this in the workplace
where if you have to let somebody go,
there's a sequence of steps.
And sometimes it involves telling people,
you'll go home, we'll ship you your things.
That's one extreme.
Go home now and there's somebody waiting
to escort you out type thing.
Other times it's, you know, listen,
you're going to finish out the month,
but you're going to finish that month out at home.
Other times it's, hey, you're going to finish out the month, but you're going to finish that month out at home. Other times it's, hey, you're welcome to stay
and continue to participate,
but by X date, that's your final day.
So there's any number of different variations
on these themes in the professional setting.
And it sounds like there's any number
of different variations in the personal setting too.
It's nuanced.
And that's where getting consultation
and having a therapist, a lawyer, a high-conflict
consultant, someone that you kind of walk it through with, maybe even practice what
you're going to say with.
A third-party observer seems really key, right?
Just for peace of mind.
Yes.
Right.
So, yeah.
So mostly gradual, but sometimes fast.
Really depends.
Now you asked about the person who plays the victim.
And I would suggest that that's very common
with high conflict people.
That when aggressive behavior doesn't work,
they switch to, oh, how can you do this to me?
I'm so sad.
And what's interesting, the word that I didn't come up
with this, other people came up with in divorce settings,
where let's say you're divorcing someone
with high conflict personality, and they're like,
I hate you, I hate you don't leave me kind of personality.
And so, you know, I'm divorcing you
and they're like, it'll rage at you.
And then no, I'm really leaving.
Then they switch and beg and plead.
And I've got cases where people say,
and you know, my ex-to-be just seduced me
and somehow I went along with it
because it felt real good.
And it's back and forth from the high conflict person,
and they call it hoovering.
You go, hoovering?
Where did that word come from?
The hoover vacuum.
What happens is they vacuum, they suck you back
into the relationship.
And it's very common with some of the high conflict
personalities.
They can't stand to lose you and when rage doesn't work then they try to
seduce you back in. And some people have allowed themselves to get back in and
that's that's not good. You've got to be ready for that. Don't be surprised by
that and don't give in to that if you're sure it's over. If you're not sure it's
over get couples counseling and see where it might go.
I know a number of people who,
let's just say, conceived children
very in close proximity to the ending of the relationship.
And therefore there was no end to the relationship
until several years later.
I don't know of a single case where that led
to a persistence of the relationship, for better or worse.
So this sounds like it falls under the rubric of hoovering.
People are leaving and then they end up one more time
or just to try and make the pain go away type thing.
And then they're bringing more of an attachment.
I mean, obviously a child is a forever tie, as they say.
So, yeah.
I wouldn't say it's the majority of cases for sure,
but it's a common symptom with high conflict people
and you hit on it.
It's like they can't handle the pain.
And so they really bring the person back in.
But if this is the direction you're going,
you need to let them start coping with the pain.
Either step by step or if it's dangerous all at once.
But don't go back if you can help it.
These are very helpful.
They're not even tips.
This is very useful information for everyone listening.
I'm sure they agree.
We had a guest on this podcast, Jonathan Haidt,
who's written the book, Anxious Generation,
The Coddling of the American Mind.
And he mentioned some statistics that younger folks,
so high school and younger,
have seemed to lost or are losing the capacity
to arbitrate among themselves.
That now more typically if there's a conflict,
and here we're assuming not extreme conflict
or anything criminal,
but where there's a conflict between two kids at school,
and they bring it to the authorities.
When I was growing up, that was called tattling.
You were called a rat,
and it got you semi-austracized if you did it.
You learn quickly, don't do it.
Either you learn directly or you learn by observation.
You don't be a tattletale.
He claims that nowadays there's more of this lack of ability
to arbitrate and kids calling out other kids publicly
or publicly and that parents are doing it now too.
And this seems worrisome in that it seems like
it would foster this group segregation
and cultivating through emotional contagion,
blaming of others and negative advocates.
I mean, I don't want to blame social media for everything
because I love social media for certain things.
I exist on social media for a number of things
that I believe are truly benevolent.
So I'd be a hypocrite if I said I didn't like social media,
love social media for certain things.
But are you concerned about this?
I mean, this seems like a real issue.
I mean, the profession of law exists
because of a lack of ability
for people to arbitrate among themselves,
but that's not what we're talking about here.
We're not talking about people bringing in therapists
or lawyers to really help mediators.
We're talking about just people going
to the authorities or online
and trying to create some drama for what?
To what end?
Yeah, I think in some ways to some extent
that's high conflict parents who see everything
in all or nothing terms, see their kids as offended
by other kids or they're protecting their children.
And I am concerned about it
and I also agree it isn't just social media. In many ways I've been watching
this since families got smaller. So I remember growing up most families had
several kids. The divorces I do now often have one or two kids.
And that's been true in many ways since the 1970s.
And a lot of it has to do with birth control.
So don't just blame social media, also blame birth control.
That when people could decide how large a family they have, they decided to have smaller families.
So birth control pills came out in the 60s and the 70s. Suddenly we started noticing people are having two
kids. And by the 80s, 90s, 2000s, a lot of people have one kid. My most high
conflict divorce cases have one kid because it's hard to share one kid. It's
a little bit easier to share two kids. It's a lot easier to share one kid. It's a little bit easier to share two kids.
It's a lot easier to share four kids.
It's like, you can have them for the weekend.
I'm not gonna fight with you about that.
Please take them.
And the small family, and this is,
I think structurally a lot, the small family structure
is feeding parents becoming enmeshed with their kids, some parents.
And so their kids become their partners, especially in these high conflict divorces.
Now dad's a bad guy, mom's a bad woman, and the child, especially often the oldest child,
now is my best friend, my kind of junior partner in the world.
And that's where you see a lot of,
you start getting alienated kids.
Now they hate dad and mom's perfect,
or they hate mom and dad's perfect.
Parental estrangement is growing like crazy as a phenomenon.
We're heading towards the holidays
in a few weeks and months, and this is going to come up.
I actually did an Instagram live
with a really skilled therapist named Mathias Barker,
who specializes in among other things,
parental estrangement.
Yeah.
It's so common now.
People, kids just deciding, I'm done with my parents.
Right.
And it's partly the culture is fulfilling that,
that we're now seeing everything in like
opposing terms, all or nothing terms, etc. And the big message I want to get across with this with
all parents and kids is it's a question of skills, that the kids aren't growing up with the skills
to manage the nuances. And so we teach a lot of our skills and we teach parents, teach these to
your kids in divorce. Flexible thinking, teach them flexible thinking, teach them manage emotions,
teach them to moderate their behavior, teach them to check themselves. Wait a minute, am I doing something here rather
than always you, you, you? And we developed a method we call it New Ways for Families,
which was designed for high conflict divorce cases for both parents to kind of learn these
skills and practice either with a therapist or a coach or just watching online and typing in answers.
To practice these four, we call these the four big skills
for life.
And this is, I think, what parents need to teach their kids
is you can solve that problem.
Tell me what happened.
OK, let's talk about what you could say to Johnny.
And we teach skills we call ear statements, empathy, attention,
and respect, a statement that shows that.
And so we teach parents, teach your child, you know, your best friend who just broke
up with you might be feeling heard about something, maybe something they said.
What can you do?
So we encourage kids to help their kids manage the situation and
we encourage them to manage their relationship with the other parent they come back from
Visitation or access from a weekend. Let's say with dad and
And child says, you know dad didn't look at my drawing. I drew a picture and dad didn't look at my drawing
says, you know, dad didn't look at my drawing. I drew a picture and dad didn't look at my drawing. High conflict parents says, oh your dad's a jerk, you know, I
always hated that about him. A reasonable parent says, oh that's sad. Well you know
what, next time if he doesn't look at the picture right away, maybe wait an hour
and then show him the picture again. Maybe he got busy, maybe this or that. Teach your child to manage the relationship even with the
other parent, and those parents don't have high conflict divorces. High
conflict divorces have the other. Your dad's a jerk, you know, forget about him,
he'll never pay attention to you, and that's when you see parents estranged or alienated
of the kids as alienated from the parents.
So you think that with increasing number of siblings,
kids learn how to work things out among themselves?
That's another big part of it is you have to find out
how to share.
So I had three siblings and we grew up and it's fascinating.
You're one of three or you had three others? I'm one of four, so I had three siblings and we grew up and it's fascinating. You're one of three or you had
three others? I'm one of four, so I have three others. That's a good size kit. A brother, two
sisters, so four. And what's fascinating for me and I think it helped shape my personality and
approach to life is we grew up without television. We didn't have something to watch after school.
We had to deal with each other.
So, you know, we might play kickball in the backyard or we might read or something or other.
But we had to learn conflict resolution with each other. And our parents were like, you know, you go talk to your brother, Bill. I don't have time to hear your complaint.
And so, structurally, it's shocking going from that
to doing people's divorces with one or two children.
And even two is better than just one,
because they do learn to share.
But parents feel so guilty today,
and that's our culture is really not fair to parents, I think.
To know that teach your child ways to deal, I think. To know that, you know,
teach your child ways to deal with it themselves.
I'll say, I have one sibling,
we get along terrifically well,
we're exceedingly close.
But I can recall when we were kids,
if we were getting into the scrap,
my mom or dad would say,
just sort it out among yourselves,
just don't get any blood on the carpet.
It was like that. Right. It was like that. But then again, my mom it out among yourselves, just don't get any blood on the carpet. It was like that.
It was like that.
But then again, my mom's from New Jersey
and so that's like a different style, right?
Anyone from New Jersey will understand that was a joke.
But the point being that we learned pretty quickly
how to sort things out.
My sister and I have had a few conflicts over the years,
but we get along terrifically well.
We vacation together for our birthdays every year.
But both of us had a lot of friends
in the neighborhood.
I grew up in a neighborhood with a lot of boys my age.
She grew up in a neighborhood with a lot of girls her age.
And so I quickly learned in that big pack of boys,
and then I entered sports and got involved in things
where it was like big packs of boys.
Like that's just kind of how it worked out.
Eventually young men and then men that, you know,
you couldn't say certain things
or it was going to mean trouble.
Yeah, you get punched in the face if you say that to me.
Right, but nowadays that would be considered like,
oh goodness, and you know, like, wait,
obviously not a proponent for violence,
but there were certain, you learned,
I probably learned at 14 that there were certain things
you didn't say to friends
that you get into the scrap with them
and then you'd remain friends.
And so we arbitrated among each other,
but also just had a share how to, you know, we would,
I don't recommend this because I'll, well, whatever.
We used to do these like dirt clod wars
where you throw dirt at each other's heads, like, you know,
and occasionally someone would throw a rock
and cut some kid.
But that kid who threw the rock would get in trouble
with us.
It's not like we'd turn him into his parents.
You just kind of knew he plays dirty
and then he wouldn't play dirty again.
Or if he did, then he kind of knew it.
There was just sort of an understanding
of how people sorted out in groups.
And this stuff harkens back to primitive circuitry
that's present in all old world primates, right?
Chimpanzees in particular.
I always tell people if you want a really good watch
and you wanna learn about human behavior,
watch Chimp Empire, the Netflix series.
Because it's basically,
it's the core circuitry of the primate brain in action, how people
team up, how they cooperate, how they then, all the human behaviors pretty much are there
except the technology development.
Those chimps aren't building rockets and electric cars, but they're engaging in all the sorts
of behaviors, both hierarchical and non-hierarchical, romantic and professional, so to speak, chimps have professions too,
to bring about cooperative and non-cooperative behavior and sort it out.
It's fascinating.
Then the chimps are our closest relative, I think.
Yeah, as far as I know, I mean, I have friends who are
like really into the genomics of all this stuff,
so I want to be careful.
But I believe so.
They are old world primates, We are old world primates.
So there's a common lineage there for sure.
Yeah, yeah.
Yeah.
But I want to really reinforce what you're saying
is about the community of learning
and kids growing up in the community of learning.
And I think it plays a role with bullies
because what happens is the community of kids figures out who's bullies. Because what happens is the community of kids
figures out who's bullies and confronts them
with their behavior.
And people ask me, well, are adult bullies,
because my book is about adult bullies,
were they bullies as kids?
And I'll say, it seems to be pretty universally.
They were as kids.
But most kids try bullying at least once, and they grow out of it because they get
feedback. They learn that's not going to work. You're not going to have friends. I'm not going
to be around. So bullies learn to either change their behavior or to live on the fringe of the
group if they don't change their behavior. And so part of why we're seeing more adult bullies
today, I think, is because they used to be on the fringe because, or they learned how to get along,
but if they're on the fringe because nobody liked them and they didn't change their behavior.
What we're seeing today is bullies are finding each other.
And this is one of the negatives of social media, I think.
And I agree, there's a lot of good things.
But this is one of the surprising things when I researched my book.
Bullies are finding a group for themselves.
And instead of the group teaching them not to be a bully, the group reinforces being
a bully, says, youces being a bully, says you
were justified in doing that. And one of the shocking things is to find that
school shooters have a support system online, really. That they seem to, some of
the research says they always have a social media group. They have peers that
they're trying to somewhat impress and that may actually add them on. And that if they track down they find these folks
have, and I think they should look for that, find out who they've been talking
to, who they communicate with. And so what I think we're seeing is bullies are
reinforcing their bad behavior rather than social pressure
for them to learn good behavior, which is for me, I've done a lot of group therapy.
I've treated people that go to alcoholics anonymous, narcotics anonymous, and the group
reinforces and teaches them good behavior.
But bullies are finding other bullies and reinforcing
their bad behavior.
And that's an issue we have to address, especially with young men, is that we have to get on
top of that and redirect them into socially pro-social activities.
And most people don't realize that.
I didn't realize that.
Now, that comes as a real surprise to me as well.
Are there female bullies and male bullies online?
Or is it more typical that there are groups of male bullies online?
I haven't heard about female bullies finding each other.
Well, actually, I should take that back.
And this gets into a sensitive area
about personality disorders.
But borderline personality disorder
is one of the more treatable personality disorders.
And people become aware that they have this disorder a lot
from internet information.
But what seems to happen, there's
a couple stages for them.
They become aware before they change their behavior.
And like DBT, dialectical behavior therapy, is a really good treatment for that.
But therapists, and my wife is a DBT therapist, said that they become aware of it before they
change their behavior.
So they do self-sabotaging things even though they shouldn't.
I know I shouldn't do this, but...
And then finally they learn to change their behavior.
Well some people are discovering their borderline and finding other people online and reinforcing
their borderline view of the world.
There's evil people and good people.
And occasionally they write reviews of my books
and say how awful a person I am
because I talk about personality disorders,
even though I say don't identify anybody,
and I believe personality disorders in most cases
could be helped if they're open to that.
So I think there's some degree of, say, female people with that personality finding each
other and reinforcing that behavior.
But what I read was, and I cited in my book in the, I'm trying to remember, I don't remember
which chapter, but that some researcher at
a university said, look for their social media connections and you'll find that there was
a reinforcement of this behavior rather than people saying, hey, you can't do that, you've
got to cut it out.
One of the best pieces of advice a colleague ever gave me was when I started teaching in
the university to undergraduates, this was prior to my arriving at Stanford where I am now.
I had this big class and this colleague who's a neuroscientist, very esteemed neuroscientist
but also trained as a psychiatrist, he's an MD, he said, just remember the statistics
on various psychiatric and personality disorders.
You've got 1% of the population is schizophrenic.
You've got 10% at any time
that's probably experiencing major depression.
You've got borderline, you've got that.
And he said, so when you look out on your classroom,
just understand that it's a
not necessarily representative population,
but that those challenges, he posed in the right way.
He was patient oriented,
those challenges are present in that population.
I mention this now because it's something to keep in mind anytime one goes onto social
media and reads comments.
You have to run those comments through the filter of what we know about the frequency
of those challenges for people.
Which is not to say that every negative comment is coming from somebody that's borderline
or sociopathic, but there's a high probability that if somebody is continuously doing that,
especially in the blame game type scenario, that that's what's going on there. There's something I want to fit in here.
And that is that we need to understand
that people with personality disorders
didn't choose to have them.
And so I have a lot of compassion for people like that.
And I have, so I have a lot of students over the years
and they write reflective journals.
And occasionally, they put in their journal,
I was diagnosed with borderline personality disorder.
And I remember this one woman said,
so when you talked about borderline personality disorder,
it was a little uncomfortable for me, but I found it helpful.
And she was actually one of the better students in the class and so she
had that level of awareness but she was still working on working on herself to
manage you know the emotional roller coaster and such and so what's important
to me is some people with borderline personality disorder may be angry with
me because I talk about it because they're early stage with this but other people say thank you Bill that
was helpful and so there's kind of a range there but I also want to say three
basic reasons I think people develop personality disorders the first is
genetic tendencies and various researchers say like 20 to 80%
may be the genetic tendency depending on the person.
That early childhood, first five years of life,
maybe attachment difficulties, may be a driving factor.
But also cultural environment.
Some people say the, say the researcher in San Diego wrote the narcissism
epidemic and she says from her research that the decade you're born in influences your
personality development as much as your family. Fascinating. I don't agree with that because
she's not a therapist
and looked at the mental health.
She looked at big surveys, college students especially.
But I think that's more significant than we realized
and more significant than I used to think.
And so part of what you're saying is today's culture
is reinforcing not taking responsibility,
whereas in the past, you had to solve problems yourself.
On the positive side,
I was good too.
It seems that even though family structures
have changed quite a lot,
even though culture is changing quite a lot,
there's this wonderful feature of social media
and the internet now, which is in, you know,
what we're doing right now, which is the opportunity
for experts like yourself to come on and educate.
And I think that as we started off talking about,
it's probably about 90% of people
do not fall into this high conflict personality category.
And what we're talking about, what you're educating us on
is how to interact with this 10% in a way
that brings about more functionality for everybody,
more effective professional, personal,
familial interactions for everyone.
It's not about just ostracizing those with challenges.
So keeping with that,
what should most people do
if they are feeling frustrated with someone that they feel,
well, for instance,
80% of your problems come from 20% of people.
In this case, where I guess we're saying,
90% of problems come from these 10% of people.
But really it behooves us all to try and figure out how best to interact with others.
And so you've spelled out a number of ways that we can do that today.
If you were to kind of highlight, I never want to pressure, but, you know, highlight,
you know, one or two things to just keep in mind as one moves through the world.
The web tool seems especially effective.
Is there anything else that you recommend
that we just hold in mind as we navigate forward?
Because it's quite a landscape out there.
Yeah, several things.
And I can be brief with each of them.
First, there's what I call the four forget about it's.
Is forget about trying to give the person insight into how they're
behaving. That blows up the person. You know just like I said don't blame them
for you ending the relationship. So just forget about giving them insight. Instead
talk about what we can do now. Talk about options.
Talk about, don't go inward with them, go outward with them.
So when you go inward, you escalate their defensiveness.
So don't try to give them insight into themselves.
And a lot of people say, how can I make him see that what he's doing is so wrong?
Or how can I make her understand that she's creating the problem we're trying to solve?
Just forget about that. Talk about, okay, here's what our options are. Let's talk about what to do.
Second is don't emphasize the past. And people argue forever with high conflict people about
the past and you never resolve the past with a high conflict person. And I'll tell you in a minute why that may be.
Focus on what to do now and the future.
Future focus, not past focus.
Maybe you need some information to understand a problem,
but then emphasize the future.
The third is don't focus on emotions,
and especially don't yell at them,
don't burst into tears,
don't tell them how frustrating they are, all of that.
And this is what I'm gonna tell you now is a theory
that I hope someone figures out.
And that is people with personality disorders
and high conflict personalities don't seem to go through
the five stages of the grieving and
healing process. Denial, anger, bargaining, depression, sadness, and acceptance. They
seem to get stuck at denial and anger. So what happens is they don't resolve
things. They don't, quotes, get over things. They don't get over the divorce. They
don't get over the job loss. They don't get over having to sell their
house because they didn't, they couldn't pay the mortgage. They don't experience
the normal human healing and grieving process. So they're stuck and so a lot of
situations with them turn to anger. They're angry, but they're not resolved.
So high conflict people are constantly talking
about the past and how aggrieved they are.
They shouldn't have done that to me.
I was right to have done this.
And people start noticing, when I say that,
like students in my class, oh yeah, that's what I see.
They keep repeating themselves. And
they go to as many people as they can and tell the story. I believe they're trying to
grieve and heal, but they don't have the mechanism. And I don't know exactly why. So I'm hoping
someday neuroscience will figure out what connection is missing and can we give people
that so that they can grieve and heal?
Well, what that means is if you focus on emotions,
you're focusing on an area that's unresolved
and has a lot of hurt.
And so if you say, well, how do you feel about that?
They almost always say, I feel terrible.
I suggest not saying, how you doing today?
Because the answer I get is terrible.
You know what she did yesterday.
You know what he did last week.
So instead, do small talk.
Do it about anything except about how are you feeling today.
So don't ask how you're feeling.
Focus on thinking and doing. And an example I teach lawyers and mediators is
don't say how do you feel about that proposal. Say what do you think about that? Could you picture
doing that? How could you do that? How could that work for you? Because if you focus how do you feel?
I feel insulted. I feel abandoned. And then they drown in that. And next thing you
know, you've lost them. So avoid emotions. Don't focus on emotions. But acknowledge
emotions. Say, I can see your frustration. Now here's how I can help you today.
The fourth is don't use names. don't label people, don't say
you're a high-conflict person and lawyers do that to motivate their
clients, that doesn't work. Don't say you have a personality disorder, you may be
wrong and that never motivates anybody. So that's the four forget about it. So
that's key stuff for people to avoid. So that was a long answer, but when
you're ready, I have four simple tips for things to do.
That was a great answer. Would love to hear the four simple tips for people to pay attention to.
Okay. I'm so glad you asked that question. So we have what I call the CARS method, and we've actually trademarked this CARS method,
connecting, analyzing, responding, and setting limits.
First is connect with the person.
So someone's angry with you or you're trying to help somebody with their problem.
Is connect with them by giving them a statement that shows empathy, attention,
and or respect. You know, I can see how hard this is. I see your disappointment. I
hear your frustration. I can understand. By saying I can, I'm showing I see them
as an equal rather than looking down on them. So that's the empathy rather than sympathy.
Pay attention.
Say, I'll pay attention.
Tell me more.
I want to understand your situation.
And listen some.
And so what I see all the time is people say,
it's like, oh, good, because I'm going to listen to them.
They don't have to prove, they don't have to fight
to get my attention.
And high conflict people often are fighting to get attention
because they've turned everybody off.
And that's why I teach lawyers and therapists that.
So they're going to come to you as much as anything
else to get your attention.
So let them tell their story.
Listen to them.
Acknowledge the emotion.
So empathy, attention, and respect. Find something you respect about them. Respect the kind of
work they do. You respect their relationship with their son or daughter, or you respect
their commitment to resolving this dispute. So use those words.
And what's fascinating is I teach this to people
like who I consult with, and then they come back and say,
I did that, and it really worked.
The person calmed down.
I had one woman who said, my boss was giving me a hard time.
And so I'd run into my office to try not to interact with her.
And I said, next time, especially like Monday morning
or something, is go up to her and say,
how was your weekend?
Or say, I appreciated the presentation you gave last week.
Give her some empathy, attention, and or respect.
You don't have to do all three of these.
Just any one of these often calms the relationship.
And I remember checking back with this woman a month later
and says, guess what, Bill?
Now I'm her favorite employee.
But she's picking on somebody else,
so I gave somebody else your book.
But the idea is connect with people.
So empathy, attention, and respect.
And ear statements we call it. And people say they really remember
that because you can use that with anybody anywhere even with your kids.
Genuine respect, right? You're not puffing them up.
This all has to be honest. You're not puffing them up. Yes. Think about that.
Now if you don't respect them and you don't have empathy
for them, tell them you'll pay attention and listen.
And often, you'll start developing some empathy
or respect for them.
But you can always pay attention and listen.
So that's connecting.
The second area, and these aren't exactly steps, but these
are four areas high conflict people have difficulty. The second is emotions kind
of cloud their thinking, so we want to help them think. So you want to move to
analyzing. Give them a way to think, so you're kind of calming the emotions and now you're saying, let's think about this.
So present problems as a choice. You know, you could do this now or do this tomorrow.
Or here's the options I see. There's three ways you could approach this problem.
So you're getting people thinking about the problem rather than reacting. And when you give a choice, it kind of forces them
into logical problem solving.
So one way you can do this is,
especially if you have a professional relationship
like employer, employee, therapist, client, stuff like that,
is have them write a list.
They're talking, they're saying,
this is wrong and that's wrong and that's wrong. You say, whoa, whoa, whoa. Write a list. They're talking, they're saying, this is wrong, and that's wrong, and that's wrong.
You say, whoa, whoa, whoa.
Write a list of these problems so I can get a clearer picture.
When you write a list, you calm down.
And I've had this over and over again.
Angry people, when they're writing a list, calm down.
They start thinking about it.
I've done this with a doctor once. He was
having trouble with the nurses. And it was like they're doing everything wrong. All right,
write a list of all the things they're doing wrong. And pretty soon he started thinking,
you know, there's this other thing they do, but it's not so bad actually. And I want them
to do this on the left-hand side of the page. Because on the right-hand page side, we're going to start looking at what are possible solutions.
And you really call people that.
I've done this as a media.
I've had both people, OK, I want you to write two lists,
like business partners.
Now, say you're trying to decide whether to split up
or keep the business partnership.
So I want you both to write a list,
what you would do if you split up,
wind down the partnership, the steps you'd have to take,
and another list, what the steps would be
if you could make it work between you.
So let's meet in a week and we'll look at your list.
Come back a week later, they say, you know what?
We both wrote our list, we immediately called each other and realized we should terminate the
partnership but we have one last big project we want to do together and we
realize now we can go our separate ways in peace we really have different goals
it's not her fault it's not her fault this it's not her fault. This was two women who worked together. And so writing a list helps. This is all under analyzing the A of the Khorus
method. Having the person make a proposal. Say make me a proposal. I tell managers
as soon as you can tell your employees that now that I'm your manager, whenever you bring
me a problem, and I want you to bring me problems when they're small, because conflicts that
are small are much easier to resolve, always bring a solution to the problem.
I want to hear your proposed solution, because you know the problem better than I do.
You're getting them to think. So high-conflict people, I
believe, have a bandwidth for problem-solving. And some are brilliant heads of companies,
inventors, all that stuff. They got a big bandwidth for conflict, but they also have
a bandwidth for problem-solving. You want to aim at that and bring that out. So that's analyzing.
R is for responding.
High conflict people, because they blame so much, are always saying, you should have done
this, you didn't do that.
Our tendency is to argue with high conflict people, and that's a forget about it.
You're trying to give them insight. It's not going to work. So instead, give them what we call a BIF response that's
brief, informative, just straight information.
Don't tell them you're wrong.
Just tell them what the information is.
And do it in a friendly manner.
And have it be firm.
Have it end the discussion.
Most commonly, BIF responses are in writing, and we teach this as an email method.
And we estimate there's about a million people doing BIF now, because we taught it to about
half a million people, professionals and individuals.
We've got four little BIF books.
We've got videos.
So it's brief, informative, friendly.
And firm. Firm. And those got videos. So it's brief, informative, friendly. And firm.
Firm.
And those four things.
Friendly is immaterial?
Well, a touch of friendliness.
So what I say, like someone writes to you and say,
you know, you're doing everything wrong.
And you write back and you say,
thank you for telling me your concerns.
Here's some information you may not.
Like say someone tells me,
Bill,
your methods are never gonna work.
And I get instantly defensive.
And so thank you for telling me your concerns.
You may not be aware, but about a million people
are using this method now.
And I wish you well, something like that.
So a touch of friendliness doesn't have to be a lot.
And firm doesn't mean harsh, it just means try to end
the hostile conversation.
So don't respond to their distortions maybe even
when they say you've done this or misinformation
or hostility, it's just give them a Biff
response and I tell that sometimes to business owners, sometimes public
figures is they might say like politicians sometimes terrible things are
said about them and they go but they're're not true. And they're going to go, well, I'm going to ignore that because no one will believe that.
But then people believe it.
A great example, Domino's Pizza about 10 years ago.
This is a great story. I love it.
And I also eat Domino's Pizza.
I won't get into the details, but somebody said something
that grossed people out and
their stock just dropped.
Two employees did something to the pizza.
So first, they were going to ignore that.
Everyone's going to realize that was a dumb thing two employees did.
Well, their stock dropped like 10% or something like that. So two days later, the head of Domino's Pizza puts out a 90 second video and it gets spread
around.
And what he says is, two former employees did this gross thing and that doesn't represent
us and most important to us is our customers.
We're totally dedicated to you. This is never
going to happen again. We've done everything to blah, blah, blah, blah, blah. So they bounced
right back. And in my mind, 90-second video didn't do a 20-minute explanation of how we
do this and that. Just 90-second video, head of the company, put it out there, bounced
right back. And to me, that was a BIF response,
even though we never heard of it.
Brief, informative, friendly, and firm.
So that's CARS, C-A-R.
That's R.
Yep.
That's the responding.
What's S?
The S is setting limits.
And this may be the most important
with high conflict people,
because one of their biggest problems is they don't stop themselves.
They keep going in areas where most people stop themselves. They keep talking, they talk a lot, they create a problem and keep creating the problem.
They don't stop. And so people around them have to stop them.
And we're not used to stopping other people's behavior.
Most people manage themselves.
And part of writing my books is I believe today that we have more high-conflict behavior
and everyone needs to learn skills to set limits on bullies, on high conflict people's behavior.
It's all about behavior.
They're not bad people, but they don't have the self-restraint.
So setting limits and key things here, don't blame them.
Don't blame yourself.
Say there's a policy, there's a rule, there's a law.
How it looks to people is do this instead of doing that.
So that behavior, and if you keep doing that behavior, here's what the consequence is.
So I have a method I call SLICK.
So everything I've got initials.
You've got a lot of acronyms.
That's all right.
Scientists have acronyms.
Military science and apparently billet. High conflict methods. So SLCC is setting limits and imposing consequences. So with
high conflict people, you might set the limit. Like you say, you know, I'll give an example
as a lawyer. I represent a woman victim of domestic violence her ex-husband to be
Didn't have a lawyer so that means he's allowed to talk to me. I have to talk to him negotiate solve problems
So he calls me up and he says
We've got to solve this problem. You tell that blankety blank blank wife of mine
I said hold on you can't talk about my client that way. He said, I'll talk about her any way I want to.
She's a blankety blank blank or whatever.
So he didn't respect my limit at all.
So then I said, if you keep talking like that, I'm going to hang up.
And so it's up to you.
He says, I'll talk about her any way I want.
Keeps talking like that.
I said, okay, you've chosen for me to hang up.
I'm hanging up now.
Call me when you're ready to be civil.
So, end of call.
Next morning, he calls me back.
He says, Mr. Eddy, we have to solve this problem.
My blankety blank blank wife and I say, hang on.
Remember, I'm gonna hang up if you talk like that.
He says, no, no, no, don don't hang up we have to solve this problem. I'll try not to say those
words and he doesn't say those words we get to address the problem. So the
consequence is what stopped him not the limit and I think it's a brain thing
that they're so absorbed in the
emotions of the moment that they can't picture that their behavior has a
consequence. So if the people around them point out there's a consequence if you do
that is kind of a jolt to them, oh I don't want that consequence. And so with
high-conflict people you often have to tell them the consequence when you set
the limit and be ready to impose the consequence.
So that's setting limits, imposing consequences.
They have to go together with high conflict people.
Love it.
And I know that those listening and watching really appreciate this.
I mean, these are incredibly valuable tools.
I mean, I can say from my own life,
and I know observing the experiences of others
and what people have shared with me that
here I have to be careful
because I don't want to place blame.
Let me phrase this correctly,
that the ability to navigate interactions
with high conflict personalities well can lead to a dramatic
improvement in people's lives, both for the non-high conflict personalities and the high
conflict personalities.
And that a failure to do that does exactly the opposite.
So look, I really want to thank you for doing the work that you do as a lawyer, as a therapist,
the research that you've done,
you're incredibly well researched and thorough.
You sent me papers in advance of this
in addition to having written all these books
that we'll provide links to in the show note captions.
I've read several of them,
but I plan to read the others as well.
You have a book specifically on relationships.
You have books on bullies,
you have a book about five types of people
that can ruin your life, and several others as well.
So we'll put links to those as well as some other resources
related to your work.
And also just want to thank you for being a contributor
to Public Education, I mean, that's what this podcast is.
People listen to this podcast in hopes of gleaning
information that they can really
apply and that they can pass on to others.
And you're doing incredible work.
You're also teaching in the university system later today.
So you're quite, quite busy and we're deeply appreciative that you took the time to come
educate us.
So on behalf of myself and everyone listening and watching, I just want to extend it, you
know, a deep gratitude.
Thank you. You're trying to make the world a better place and you are making to extend a deep gratitude. Thank you.
You're trying to make the world a better place
and you are making the world a better place.
Thank you so much.
I appreciate the chance to speak with you and get this out.
Great.
We'll come back again and tell us more
about bullies and the rest.
There's a lot more to cover.
We'd love to have you back.
Thank you for joining me
for today's discussion with Bill Eddy.
I hope you found it to be as interesting
and practically informative as I did.
To learn more about Bill Eddy's work
and to find links to his various books,
please see the show note captions.
If you're learning from and are enjoying this podcast,
please subscribe to our YouTube channel.
That's a terrific zero cost way to support us.
In addition, please subscribe to the podcast
on both Spotify and Apple.
And on both Spotify and Apple,
you can leave us up to a five-star review.
Please check out the sponsors mentioned at the beginning
and throughout today's episode.
That's the best way to support this podcast.
If you have questions for me or comments about the podcast
or guests or topics that you'd like me to consider
for the Huberman Lab podcast,
please put those in the comment section on YouTube.
I do read all the comments.
For those of you that haven't heard, I have a new book coming out. It's my very first book.
It's entitled, Protocols, an operating manual for the human body. This is a book that I've been
working on for more than five years, and that's based on more than 30 years of research and
experience. And it covers protocols for everything from sleep to exercise to stress control,
protocols related to focus and motivation.
And of course I provide the scientific substantiation
for the protocols that are included.
The book is now available by presale at protocolsbook.com.
There you can find links to various vendors.
You can pick the one that you like best.
Again, the book is called Protocols,
an operating manual for the human body.
If you're not already following me on social media,
I am Huberman Lab on all social media platforms.
So that's Instagram, X, formerly known as Twitter,
threads, Facebook, and LinkedIn.
And on all those platforms,
I discuss science and science related tools,
some of which overlaps with the content
of the Huberman Lab podcast,
but much of which is distinct from the content
on the Huberman Lab podcast.
Again, that's Huberman Lab on all social media channels. If you haven't already subscribed to our neural network newsletter,
our neural network newsletter is a zero cost monthly newsletter that includes podcast summaries,
as well as protocols in the form of brief one to three page PDFs. Those protocol PDFs are on
things like neuroplasticity and learning, optimizing dopamine, improving your sleep,
deliberate cold exposure,
deliberate heat exposure.
We have a foundational fitness protocol
that describes a template routine
that includes cardiovascular training
and resistance training with sets and reps,
all backed by science.
And all of which again is completely zero cost.
To subscribe, simply go to hubermanlab.com,
go to the menu tab up in the upper right corner,
scroll down a newsletter and provide your email.
And I should emphasize that we do not share your email
with anybody.
Thank you once again for joining me
for today's discussion with Bill Eddy.
And last, but certainly not least,
thank you for your interest in science.