Shawn Ryan Show - #191 Dave Ramsey - CEO, Ramsey Solutions: Build a Business You Love
Episode Date: April 14, 2025Dave Ramsey is a personal finance expert, bestselling author, and radio host known for his no-nonsense approach to money management. After experiencing financial ruin in his twenties, Ramsey rebuilt h...is wealth and launched a mission to help others avoid the same mistakes. He created Financial Peace University, a step-by-step program that teaches people how to budget, eliminate debt, and build wealth. His “baby steps” plan and debt-free philosophy have guided millions toward financial stability and independence. Ramsey is the host of The Ramsey Show, a nationally syndicated radio program and podcast where he offers practical advice on money, relationships, and personal growth. Through Ramsey Solutions, he’s built a media empire focused on financial education, reaching audiences through books, courses, events, and digital content. Grounded in Christian values and tough love, Ramsey’s message continues to inspire a grassroots movement of people choosing to live debt-free and take control of their financial future. Shawn Ryan Show Sponsors: https://www.AmericanFinancing.net/SRS NMLS 182334, nmlsconsumeraccess.org https://www.identityguard.com/srs https://www.BetterHelp.com/SRS This episode is sponsored by BetterHelp. Give online therapy a try at betterhelp.com/srs and get on your way to being your best self. https://www.bubsnaturals.com/SHAWN https://www.ShawnLikesGold.com https://www.drinkhoist.com - USE CODE "SRS" https://www.hometitlelock.com - USE CODE "SRS" https://www.Moinkbox.com/SRS https://www.PrepareWithShawn.com https://www.PatriotMobile.com/SRS https://www.Shopify.com/SRS Dave Ramsey Links: Build a Business You Love - https://ter.li/1izvr8 Tik Tok - https://www.tiktok.com/@daveramsey IG - https://www.instagram.com/daveramsey FB - https://www.facebook.com/daveramsey X - https://x.com/DaveRamsey Website - https://www.ramseysolutions.com Show - https://www.ramseysolutions.com/shows Coaching - https://www.ramseysolutions.com/life-and-career Learn more about your ad choices. Visit podcastchoices.com/adchoices
Transcript
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The tariffs are scaring the crap out of the stock market.
And the stock market's down.
I was explaining to her how someday I'm going to be a millionaire.
And we went across the railroad track and a muffler fell off my car.
At the time I was 26, we had about $4 million of real estate and a little over a million
dollar net worth.
By 26, you had $4 million in real estate?
Made $250K that year.
So by the time I'm 28, I'm bankrupt.
Made $250K one year and the next year I made 6,000.
When I was doing really good is when I met God. I met him on the way up but got to know him on the
way down. It's harder to get on with us than it is the CIA or the FBI. I don't own the business. God owns it.
Dave Ramsey, welcome to the show.
I'm so honored to be here.
Thank you, my friend.
My pleasure.
Well, I'm honored to have you.
I've been trying to make this happen for quite some time and it's just, you know, it's
awesome to have you here.
We've got a lot to talk about.
Kind of ridiculous it was so much trouble because I'm just right there.
I know.
I know you're right literally right down the street.
Stupid schedules, yours and mine. but yeah, here we are.
Here we are. But you know, I just, I don't even know where to put this in the interview, so I'm
just, you've been a mentor of mine since before, way before we ever met, and I was doing a,
I was doing a contract, anti-piracy stuff off the coast of Yemen, and my dad had given
me your book and wanted me to read it.
I kind of skimmed through it and I was like, I get it, get out of debt, whatever, I don't
need to read this stuff.
But I didn't have anything to do on that damn ship other than possibly shoot some pirates.
And so I dug in and I'm not a big reader.
I just don't enjoy it.
And I read your book from front to back in about a day and a half.
And I was just glued to it.
Totally changed my life.
And I was making pretty good money back then contracting,
but I was spending it all on bullshit.
I bought like a $30,000 chopper and all kinds of BMW,
all kinds of shit that I didn't need.
And I read that book on that little deployment,
it was about three weeks long, came back home,
sold everything I had.
Oh my gosh.
Paid all my debt off.
No way. Yep, and I've lived like that, paid everything I had, paid all my debt off. No way.
Yep, and I've lived like that, paid my house off, sold everything.
All the shit that I didn't need that I had loans on and had, I guess, equity and some
of it.
So the switch flip, you realize it's not giving you joy.
The stress of the debt didn't offset the fun of the stress. Exactly. I mean, I was hesitant because I really liked my motorcycle and I really liked
my BMW at the time. But the peace and the freedom that came from getting rid of my mortgage
payment and credit card debt and all the other shit, car payments. It just, that was shit, that was probably 15, 16 years ago.
And I've just lived like that ever since.
Wow.
And even today, you know, I'm debt free.
I build my business, never took on debt,
only grew as much as what I could afford at the time.
And I mean, now we're building,
we went from the attic of my house to this.
Now we're building a 7,000 square foot studio
out in the woods and all of it, there's zero debt.
And so I just want to say thank you.
And thank you.
That's a great story.
I didn't know that part.
Yeah. I've been friends for a while, I never. Thank you. That's a great story. I didn't know that part. Yeah.
I've been friends for a while.
I never heard that part.
Yeah.
Well, and then, you know, you continue to be a mentor of mine and, you know, we had
a discussion at your house a couple months ago and I was looking for a CEO and wanted
to get your advice on that and you told me, don't get a CEO.
You have to be the CEO.
And I think you mentioned you're probably looking more for a COO and
You just met Eric downstairs
This is the beginning of his third week. So I wound up hiring a COO. Okay, so I just want you to know that you know, I'd
Everything you say, you know, I'd take it in and and I know a lot of people do and and so this you know what I've built here is
You know somewhat of a product of your mentorship. Oh, so and I didn't even know wow, that's very cool. Well now you know
That's neat now. You know, but
But yeah, so everybody everybody starts with an introduction here. So
Here we go.
Dave Ramsey.
You're a legend in the personal finance world
who's helped millions climb out of debt
and take control of their money.
You're the host of the Dave... of The Ramsey Show,
a nationally syndicated radio program
that's been teaching money management for over 30 years.
You're an eight-time bestselling author, including Total Money Makeover, the book that changed
my life.
Your newest book, Build a Business You Love, is set to release on April 15th, tax day.
Is that an accident?
Who knows?
It seemed like it was a good day.
I don't know.
You're the founder and CEO of Ramsey Solutions a company that that's all about giving people hope through practical
No nonsense financial advice. You are introduced into the National Radio Hall of Fame in 2015
You've been a husband to Sharon for the last 43 years
You raised three children together and most importantly out of everything
I mentioned you are a Christian.
Oh, thank you.
And I'm sure I'm missing a ton there, bud.
But 43 years.
Yeah.
Congratulations.
Thank you.
So let's kick it off.
What's the secret to a successful marriage?
Well, the joke that I always use, which is accurate, I tell her if she leaves, I'm going
with her.
And then she just giggles.
But the truth is, I met God about two years after we were married and she probably wouldn't we still
wouldn't be married if I hadn't because the guy that she married was a twerp
he's a hell raisin beer drinking hillbilly with a big temper and wasn't
much of a man much less much of a husband but he's a good salesman because
I talked her into marrying me. But thank God
she's not still married to the same guy that his life has been transformed by Christ.
Every year a little better, every year a little less dumb, every year a little whatever. Nothing
perfect obviously, but we've both grown in our faith and in our relationship steadily over those years and
went through hell losing everything in our early days.
That was a defining moment in relationship and everything else.
I'm not the same dad I was when I started. I'm not the same husband I was when I started. I'm not the same dad I was when I started.
I'm not the same husband I was when I started.
I'm not the same man I was.
I'm not the same leader I was when I started.
Thank goodness.
Good Lord.
Who would want to just sit in the same poop all time and not change anything, right?
I mean, you got to change.
You got to get better. And the thing that has impacted that is just, you know, is trying to figure out
how to do those things and the instruction manual I used was the Bible, because I didn't
know anything else. But I didn't, I was pretty much a wild animal.
Really?
Yeah.
I can't see that with you.
Well, that's a long time ago.
But, well, so you didn't grow up, you didn't grow up going to church, Christianity, none of that?
None, no. It's in my heritage. My great grandfather was a circuit riding preacher
and this kind of stuff, but got his old Bible from the 1800s. That's pretty cool keepsake.
stuff, but got his old Bible from the 1800s. That's pretty cool keepsake. But my parents were just, you know, they weren't particularly angry about it or anything. We just didn't
go. And the people we ran around with weren't church people necessarily, or Christians of
any kind. If you asked them, they would have said they were. But I mean, we weren't... I don't remember. My grandmother, when I was like nine, they
were in church. She paid me $10 to memorize the Lord's Prayer. That's the closest I've
ever come to... And if we went to her house, we went to church. I hated it. Didn't wanna
go. I mean, little kids getting all dressed up and not being able to squirm and yell and whatever and miserable. But that
was ten times in my life maybe. No, I didn't know anything. I was just a character.
Where did you grow up?
Just over the tracks over here in Antioch, Antioch, Tennessee.
Antioch, Tennessee.
Yeah.
What were you into?
What was it like growing up?
It was, nowadays it's a very international community.
But in those days it was just suburbanites and just redneck kids.
I mean, we were just hillbillies.
Most of our parents had grown up on the farm and had moved to town to take a job or something,
so they bought all these nice little suburban homes.
It was a little suburbia.
I'll leave it to Beaver.
This was a neighborhood where blue collar, maybe some white collar, but, um, I mean, it was a different world
long time ago.
Yeah.
But there's a neighborhood where little boys got in fights and, uh, big boys got in fights
and it wasn't, it wasn't, it wasn't like we have anything today.
You wouldn't, you and him, I can't think of one of my grandkids being in that situation today at all. But it wasn't horrible, but it was just tough. Just tough neighborhood,
you know.
What did your parents do?
A real estate business.
A real estate business?
They owned a residential real estate company there in the Harding Mall area. So I got my
real estate license three weeks after I turned 18. That's what I was going to do.
I was going to be a big real estate guy.
Did they, were they successful realtors?
Yeah, yeah.
I mean, they were in it for many, many years.
They did finally close it in one of the downturns and went on to other stuff, but I guess they
were in it for probably 10 or 15 years.
Most of my growing up years, that's what they did. And so that was the good news, because they're
very entrepreneurial.
And we took us to sales conferences.
And so we were sitting in conference 12 years old
listening to Zig Ziglar talking about attitude.
And I'm like, yeah, okay.
But I learned to sell early and that's what I was gripping the salesman's household.
So there's a lot of wonderful qualities come out of that.
And also you get grit out of a situation like that.
You learn how to deal with a bully.
You learn how to deal with not back down on everything that comes at you.
And so it's a little bit.
Yeah, I think that's good lessons that seems like we're starting to lose these days.
Yeah.
I mean, you can, you can, you can learn them without them necessarily being that
environment, but yeah, it's, it's something that moms and dads, we have to be really intentional with our kids to let them fail, let them get a bump, let them develop some grit, some character,
some courage.
How do you handle a high intensity conflict situation?
Not something like you've done, I don't mean that, but I mean just in business, if you
just got somebody that's gonna bow up,
what are you gonna do?
You're just gonna walk away every time?
Sometimes walking away is a good idea,
but sometimes metaphorically,
busting them in the nose is a real good idea too.
Interesting.
So with you growing up like that,
and then you've built this massive business, how did you teach
your kids grit, courage, stick with it, stand up what you believe in?
Totally different environment.
Yeah, it is.
But we just, again, in our house we were doing it through the lens of scripture, through
the lens of, okay, you know, perseverance matters, you know. Rejoice in your suffering, because suffering produces
perseverance and perseverance character and character, hope. And so, perseverance means
you're engaged in something that is uncomfortable and there's friction oriented. And so, put
them in some situations like that. And so, not with anger or not anything like that, but it's
like, don't helicopter them out of every little thing. Let them flop around in a little
bit. And then talk about, okay, what would Christ do? How do we handle this? What's the
tough aspect of this? What's the compassionate aspect of this? And what did you learn? And
what was God talking to you about while you were sitting there in that thing. And you're dealing with this teacher that's a jerk, you're dealing with a situation, a
social situation or whatever, as your teenager, all that kind of stuff.
And so we just walk through all that.
As far as working around the business and stuff, any time we're doing anything, one
of the things we grew up with too was hard work ethic. I mean,
you just work. When in doubt, just go to work. Shut up. Just go, leave the cave, kill something,
drag it home. I mean, something needs to move. And so we taught them that. And if you're
going to work around Ramsey and you're a 12 year old working the book table or shipping
department or whatever, you got to work twice as hard, three times as hard
as everybody else, and you gotta be three times
as cheerful as everybody else and kind as everybody else
and strong as everybody else, because otherwise
you're not gonna be respected.
They're gonna assume you're a wussy little boss's kid
that's worthless.
And so our kids, it was not, like they were coaches' kids.
We were tough on them around the business.
And so, you know, my middle daughter, Rachel, was working
the book table on one of the events.
And one of my guys, one of my leaders looked over and saw her
goofing off looking on her phone.
And they're like, you don't do that here.
And he corrected her, you know, and she's like, she tells that story.
And that's good. That's exactly the environment
We wanted to put him in so
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When did you, when you grew up with an entrepreneurial spirit, when was your first business?
12.
12 years old.
Yeah, I told daddy, I said, I want to go down to the quick sack and get an IC, I need some
money.
He said, you don't need money, you need a job.
He said, your lawnmower's in the basement, go knock on the closest 50 doors.
And I said, oh, I don't know.
He goes, get in the car.
And he took me down on Nolensville Road over here, a little print shop, printed up 500
business cards, said, Dave's Lawns.
I said, Dad, that's a little overkill.
I just wanted an Icy. He came home and he said, go knock on the closest 50 doors and ask them if you can have
the opportunity to provide their lawn care needs.
Don't look at your feet and say, while you're standing on the man's front porch and say,
you don't want me to cut your grass, do you?
You go in there and you throw your shoulders back and you smile and you give them service
and they'll hire you.
And dadgum, if it didn't work, I had 27 yards to cut at 12 years old.
No kidding.
Which I think it's called child abuse now, but it made me keep a profit and loss statement
on my business.
My income minus his lawnmowers I tore up equals net profit. And I loved it because I, and I loved it. Because I've always kind of been
a little business nerd, I guess. And so I'm cutting slugger carnahans yard for $3. And my buddies are
working at Burger King, Whopper Floppers. And, you know, they're making this long, this is 70s,
right? So they're making buck and a quarter an hour. So I'm figuring, I got to cut this grass in faster than two hours or I'm making
only what they're making.
No kidding. You were thinking like that already.
While I'm mowing, I'm like going, looking at my watch going, I got to get these dollar
per hour. I got to keep this, I got to make this work. And that's how I priced the yards
out so I could make more. I wanted to try to make about double what my buddies were making if they were
flopping whoppers at minimum wage.
And from them to go, if I'm gonna sweat like that, I need to make some money.
Wow.
So 12 years old, you're going, that, that, that taught you confidence, that
taught you responsibility, business.
You're, you're, you're already thinking.
Interacting with adults, you know, and acting like you have your crap together.
How long did that last?
Uh, I guess the rest of my life.
Oh, the yards?
Yeah, the yards.
Oh man, I cut enough grass by the time I was 18, God said
I never had to do it again.
I ain't cutting grass in a long, long time.
Oh man.
Yeah.
No, I, when I took off to college, college, when I got up into high school, I
started doing home repairs too, because they would buy an old house and fix it up and they'd
put me in there and fix it up. One of their buddies would buy a house in the real estate
business and put me in there at 16 years old to paint it and change the dishwasher out
and that kind of stuff. So I did all that. I paid cash for my first car doing that. And
then that's how I actually paid for the first couple semesters of college,
just working my butt off, swinging a hammer and turning a screwdriver.
No kidding, did your dad instigate that?
Oh yeah, he could do it, he could fix it.
The neighborhood we were in, everybody had a tool belt,
everybody could fix anything.
And so you didn't throw stuff away in those days,
you had it repaired or you fixed it.
Today, our stuff's throw away. We don't send a teat. There's no television repair shops today.
But in the old days, you'd send it over there, they'd put a new tube in it or something.
Or we would take it apart and look at it and see if we could figure it out. And so, yeah, those guys all turned a wrench on their own cars.
So we all learned to turn a wrench on a car and that, you know, it's a wonderful heritage
to have.
It's not necessary to be successful, but it's, I'm not uncomfortable.
I remember when I was taking my wife out on a date in college, I think it was about our
third or fourth date, I think I had a dollar 16 in my checking account.
I was so broke I couldn't pay attention and I had a
1974 Monte Carlo that I was on the third engine in the second transmission
and I had changed them. I'd run the wheels off that car
and had 200 or something thousand miles on it. It was a piece of crap.
I was explaining to her how someday I'm gonna be a millionaire and
we went across the railroad track and muffler fell off my car. But I had a
Craftsman toolbox in the trunk with a towel to lay on and a towel to pick the
muffler up and a 9 16 inch wrench to run the U-bolt up and they didn't fall
off before so I knew how to fix it and
Just rolled up under there fixed it and dust my hands off when we went on the date She's like just fix the car and got back in right after you tell me you're gonna be a millionaire. Yeah, okay
She thought I was full of crap because I was but what you know
just like we were talking about before the interview, I mean I got two little kids and and
I really want them to become entrepreneurs.
I just, I see the, I'm experiencing the freedom that you get and with that being said, it
takes a tremendous amount of self-drive and as you said earlier, perseverance.
I think your kids, are your kids entrepreneurs?
So what age did you start instilling that into them?
Well I just, sometimes people get from a job working for someone else the illusion, and
it is a delusion or an illusion that somehow
that's safe and if you've ever been on the other side of that table where
you're actually the guy making the payroll you know they're not safe because
you know you gotta run this whole thing right or oh my god we're gonna you can't
pay them and but they're under the illusion that this stuff's automatic
because they just get their check
on Friday and everything's okay.
And so the first thing we did was break that illusion with the kids is that your success
is not dependent on plugging into some safety mechanism somewhere.
Your safety mechanism is your ability.
Your safety mechanism is your skill set, your safety mechanism.
And so even if you're working for someone else, you're self-employed, you just have
one client and you need to go, okay, if I'm an architect and I lost that job, I wasn't
leaning on that particular firm for my future, my life, the quality of my life.
I was leaning on my skills as an architect.
And so if you're going to do that, do it in such a way that you're always marketable.
But you view it as I'm dependent on me.
I'm self-dependent.
And then what that does automatically leads you into wanting to run your own thing.
You don't want to work for somebody else because you want to go, you know, I will take the risk of, I will accept the fact that there is risk.
I'm not delusional about it and I'm going to just do it anyway. And so, you don't necessarily,
entrepreneurs don't necessarily have to start something from the ground up. My kids haven't,
they've come into Ramsey and, you know, are the next generation of leaders and owners of that
organization. And all three of them are very capable, very different personality styles,
very different approach to that. But they're just not under the illusion that someone else
is going to do it for them, or that their success is dependent or entitled, or it's none of that. It's sowing and reaping.
What age did that start? And how did you instill that into them? How did you show them?
You want to be age appropriate. I mean, you've got babies, so don't send them to the salt
mines. That's not what I'm talking about. But three or four years old,
we start to go, okay, there's consequences and cause and effect going on. Again, Bible
talks about sowing and reaping. You're going to reap what you sow. And so, as quickly as
we could, we started teaching them three or four things about money, which were
life lessons that we back into this conversation. It's like all kids need to age appropriately,
need to learn to work, to give so that they're not self-centered, they're other-centered,
to save so they're future-oriented, not just present-oriented, which is emotional maturity, which not going to have much of that at four, and to spend wisely.
So work to make money, then save some, give some, and spend some.
And then you get opportunities to teach them and let them fail under your wing. And so, you know, early, you know, it's as simple as, okay, your four,
your job is to pour the dog food into the dog bowl. This is your dog. It's our family
dog, but the dog eats because you put the food in there. And when you do that, you get
a dollar. Or your job is to clean up toys in your room, which when you're four usually
means mom and dad clean up 80% of them and we make a game out of it and we sing songs.
But you're the best room cleaner in the world.
I've never seen anyone clean a room as good as you clean a room.
You're amazing.
And here's a dollar.
And then we get some of those dollars together and we go to the store sometime and we get
something and that's the result of you being the best room cleaner in the world. And it all begins with
something that primitive and that simple. So it's positive reinforcement but they're emotionally
starting to tie work equals money. Work equals money because I meet 50 year olds that don't know
work equals money. Yeah, they haven't figured that out. Nobody ever taught them and they're still
waiting around for somebody else to fix their freaking life. And so I didn't want that. And
you know, and by the time they're 10 or 12, it starts to get pretty sophisticated. And then we
said, okay, we're going to do the money aspect. We said we got, you know, your car when you turn
16 is your responsibility, but we're going to help. We're going to 401 Dave, we're going to match.
your responsibility, but we're gonna help. We're gonna have 401 Dave, we're gonna match. So whatever you save, I'll match it. If you save nothing, get ready for a real nice bicycle.
So your little butt's gonna be walking, because you're gonna pay for your car, but I'm gonna
put whatever you save. Now I will tell you, you know, you're starting young, make sure
you put a limit on that, because the third one figured it out. Yeah, he had 15
grand. And now I'm looking to buy a $30,000 car for a 16-year-old. Not a chance.
Pete Slauson Damn.
Pete Slauson So, we talked that down and we worked that out and he ended up giving some of
that to a ministry and there was an earthquake in Peru about that time and he'd been down there
on a missions trip and some of the kids down there didn't have anything.
So he gave some of that money that and we matched it the whole thing anyway, but some
of it was generous and then he bought a real cool Jeep.
But it's still $30,000 freaking dollars.
But I had to keep my word because I had set this thing up.
So I'm warning the rest of you, make sure you put a limit on it.
But we did that on all three of them and they'll tell you to this day that they had great pride
the way they drove the car, the way
they took care of the car, their friends didn't leave crap in the car. You know,
you take care of my car. I worked for this and they did. They worked. They
babysat, they cut grass, they worked at the company, they sold books, they did
whatever they had at the company, you know, they're working for us, whatever they
had to do.
But yeah, we just, so it built character and confidence and dignity and responsibility
and all of those things got woven into this little money lesson of you're going to save,
you're going to save, you're going to save, you're going to save, you're going to give,
you're going to give, you're going to be other centered, not just self-centered.
This whole axis of the world doesn't run through the top of your little head.
It ain't about you, baby. And so, I'm gonna be
selfless, not selfish. And we just talked about that, like, I guess, all the time.
And they probably got sick of it, but they turned out, so it's okay.
Yeah, that's great advice. And so, you started, you start back to you, you started,
you were a real estate agent at age 18. How did that start?
Well, I turned 18 and I passed my real estate test like two weeks later. And I sold a house
like three weeks later, which who buys a house from an 18 year old? But I talked some guy into
it, a guy from high school, $42,750 on Eastridge Drive off of Haywood Lane, right
over here in Antioch.
And that house today would be 800 grand probably, you know.
But I went off to college and I was to get a degree in real estate because I wanted to
be, I wanted to do commercial real estate.
Mom and dad did houses, residential, and I wanted to do big numbers and I thought I was to get a degree in real estate because I wanted to be, I wanted to do commercial real estate. Mom and dad did houses, residential, and I wanted to do big numbers and I thought I was cool or
whatever. And so my goal was to be a big, you know, like a shopping mall guy or whatever,
all that stuff. And so, um, but I went, moved my license down to East Tennessee and went to
the University of Tennessee and I lived in, uh in Merville, Maryville is how it's
spelled, but over there we call it Merville, Tennessee.
And drove back and forth to UT and sold real estate there.
To get through school, I made enough to get through school.
And then I graduated from there and when I got home, I had a couple of jobs and then
I ended up working for a home builder and And then I left that and started buying houses
and doing flip this house.
And that's when I got wealthy.
How many years did it take you from,
I mean, how many years did it take you
from selling houses to buying your first house?
Well, I mean, I sold houses all the way through college.
When I got out of college,
I went to work for a home builder selling houses,
and I worked
there like a year.
So I bought my first house probably to flip when I was 22 or 23, something like that,
and I flipped it.
But there wasn't cable TV to tell you how to flip this house.
There wasn't TikTok and Chip and Joanna hadn't been born.
I mean, it was not, this was just me going out there, digging up a
foreclosure deal and talking some banker into loaning me the money.
Cause I borrowed money up to my eyeballs and I was doing Flip This House.
And so yeah, we started from nothing.
And by the time we were 26, we had about $4 million of real estate and a little
over a million dollar net worth.
And by 26, you had $4 million of real estate and a little over a million dollar net worth. By 26, you had $4 million in real estate?
Made 250K that year, and that's a million dollars now a year.
But I had too much debt and the bank looked down and said, there's a child that owes us
a million dollars.
They were right and they called our notes and we spent two and a half years
losing everything. And so by the time I'm 28, I bankrupt. Made 250k one year and the next year,
I made 6,000. And the odd thing is, is when I was doing really good is when I met God.
I met him on the way up, but got to know him on the way down.
How'd you meet him?
I met him on the way up, but got to know him on the way down. How'd you meet him?
I went to a sales conference with my beer drinking buddy, and we were so stupid.
We would go to happy hour and then go make sales calls and couldn't figure out why people
wouldn't buy from us.
That's how stupid we were.
So yeah, anyway, we go to a sales conference, me and him, and we're
sitting on the back row up on top and we're kids and this guy comes on
stage, it makes 400 K a year.
And we're like, I got to, I want to be him.
So, okay, here's the five things I want to learn from him for, before he came
up, because we knew the guy was coming.
He actually used that, our little questions, he didn't have our questions, we hadn't submitted
them, but he somehow answered every one of those questions.
So he had credibility before he walked up there, he was a great speaker, and then by
the time he read our mail, he owned us.
He said, and there's one more thing.
We're like, no, there's not.
We got all.
That's it.
That's all we got.
No, there's one more thing.
He said, if you don't know this man named Jesus, you need to get introduced because
it will change the way you do business.
You'll change the way you do relationships, and business is all relationships.
You're going to be more successful when you understand how human relationships work, and
you will not understand that except through Christ.
And my wife had been ragging on me to go to church, and I didn't want to go to church.
She's like, we're going to church.
I'm like, who are you?
We got married and she remembered she was a Baptist, you know, and so she forgot that
prior to marriage.
But then she comes home and, oh, we're going to—no, I'm not going to church.
Sunday's when we drink beer and watch football.
And she would cry and get mad and go out and find her little Baptist people and go to church.
So then I come home from the sales conference, and I'm like,
I think we ought to go to church. And she's like, who are you? What you doing with my husband?
And so we went into a couple of churches, and they were boring as crud.
And like, if God's here—if He was here, He left, because nobody here is excited about it. And if there's
got a God, you've got to be excited about it. I mean, come on, hell of.
And so we go in the back door of this little church over on O'Hicker Boulevard, over here,
Christ Church. And you sit on the back row so you can eject in case they get weird,
or in case they get... I don't want to talk to people. I'm just here, I'm checking this out.
You probably didn't do that, but that's how I did it. I want to be able to eject. And I couldn't get away from that place because there's an old school pastor.
He'd stand at the back door and shake everybody's hand as they left. Only about 400 people in
there. And his wife was a big squishy woman, and she'd give you a big Jesus hug, like grandma
hug. And oh man, that woman hugged me into the kingdom.
And I'm standing there and he got up on there.
I thought Christians were wusses.
That's what I figured.
I figured they're a bunch of sissies, you know, and that's how I grew up.
And so, this guy stood up and he was a man.
And he's like, this is what the Bible says and if you don't agree with that, you're
what's known as wrong. And he would call out stuff in the political spectrum and say, this is
morally wrong, our nation, you know, stuff. And I went, you know, that's right, and he's
got like a backbone and stuff. Wow. And, you know, they had this choir up there, and this
was a long time ago, I mean, this is the 80s, right? So everybody wore a suit to church and all this kind of stuff.
In those days, you didn't come in with coffee and shorts and a hat, you know, but nowadays
it's what I wear to church.
But then, you certainly didn't.
But there's a woman in the choir starts waving her hand, raising her hand, and I'm like,
Sharon, if they get snakes out, I'm out of here.
This is crazy, you know? And it's like, Sharon, if they get snakes out, I'm out of here. This is crazy. You know,
and it's like, so yeah. And you know, somebody said something about the Holy Spirit and I said,
I don't have any idea what that means. And we just kept coming and we didn't know what was
drawing us back, but we found out later it was the Spirit of God, we could feel it, and it was just attractive.
And Sharon was pregnant with our first kid, and we were making money, but Jaguars and Rolexes
weren't satisfying. It wasn't enough. Sorry to interrupt here, but you know, I see, you know,
it didn't take me long to figure that out.
And, um, you know, but I, I don't think a lot of people ever figure that out.
And I mean, you see it all over social media, they need the greed and the,
the flash and all that. And I think it, uh, I think it actually detours a lot of people from, they, they think it's unreachable because a lot of it's fake.
You know, you get people, I mean, they have, they have businesses now where
you can just go rent the jet, not even fly in it, go take a picture and
photo the private jet and you go run a Lambo or you go run whatever.
And they just put all this shit out on social media.
And I think it, it, it, it makes people think that this becomes unreachable.
And, and so, you know, when I finally started making money,
I bought some dumb shit.
I mean, I just talked about, you know, the BMW chopper, all that kind of stuff. And so I'm just curious, how long did it take
you to figure out that possessions don't fulfill you as a person? You know, I don't
know that it was a singular moment. It was probably on a gradient, truthfully, because that was my deal. I'm
going to go get some stuff. I was in acquisition mode from 18 to 27, 26. And it worked, by
the way, except it didn't stick because of the principles I used to build a house of
cards, but the concept worked.
I'm going to go get some stuff and I got some stuff.
But you start to realize pretty quick, it's like, hey, you know, if you eat enough lobster,
it tastes like soap.
I love lobster, but I never had lobster until I was 12 years old and Red Lobster came to
town and I thought, man, I'm going to eat all that I can get.
I love this, right?
But I always just laugh and go, if you get enough of anything, you get enough cars,
you get enough suits of clothes, you get enough houses, you get enough…
Eventually, you just go, it's not, it's unfulfilling and it doesn't take a genius to
grasp that. But, and so, probably what happened was I start going to church because my wife was dying
for me to do that and I'm sitting there and they're talking about Christ, they're talking
about being, oh, it's not all about you.
It's, you know, first will be last and those that are happiest are those that serve and
the most fulfilling thing you can do in your life is serve and not gather up another jaguar
or a lambo or whatever a jet whatever chopper whatever but
So I I'm in there for other reasons, but that's gnawing in there also and so I think probably
One of the
Almost byproducts of a spiritual shift and going okay
I'm no longer Lord of of my life he is I'm
gonna change that you're in charge what do you want to do because I obviously
screwed this up I went bankrupt I lost everything my wife thought she married
Sir Galahad turns out it was goober you know I mean it's like obviously I don't
have my crap together so obviously I need a new instruction manual and I need a, someone else running
my life other than just me because I'm pretty self-sufficient, but I need, I
need a, I needed some instruction.
And so, um, cause when I went broke, I wasn't just broke, I was broken.
And so you hit that bottom.
And then with that, I go, okay, there's nothing wrong with getting you you some stuff get some nice stuff. I just drove a really nice truck up here today
I mean, I don't mind you having some stuff, but that's not the point
The house you're building is really nice the house I live in you've been there is nice
There's nothing nothing wrong with that
but what's wrong with where it becomes wrong is if you are asking the stuff to do something it's not capable of which is give you peace.
And only the nail scarred hands can give you peace that passes understanding.
And so that's what I got early, you know, there are my twenties and then I've been able
to rebuild from losing everything over the last 35 years and, you know, become much wealthier than I was before,
but I don't have any emotional or spiritual attachment to it at all.
It's a, you know, a guy, I got a super expensive sports car and I parked it in front of a burrito
place the other night.
I went to speak at this church thing and a kid comes in and he goes, hey, is that your
car outside?
And I said said yeah. I
thought he was just admiring the car and he goes I just hit it. Kid you have no
idea what this is gonna cost. I come out there there's a little ding about like this on the thing but that's
probably you know gonna be 50 grand or something. And he's like, I don't know my insurance.
My parents are gonna kill me.
He's like 17 years old.
And I'm like, here's what.
There you go.
I'm gonna go over here and puke in the bushes, and you're just
gonna go home, and we're not gonna worry about it.
He goes, you're letting me go?
And I'm like, you can't do anything about it anyway.
It's out of your, you're over me go?" And I'm like, you can't do anything about it anyway. It's out of your...
You're over your skis. And I'm not real happy and I'm not mad at you. And I got home and Sharon's
like laughing at me. And she's like, yeah, your problem is you just don't care. You like the car,
but you don't love the car. You're not worshiping the car. It's just a fun car. It's a ridiculously cool
car, but it doesn't. I'm not attached to it. And so I can just go let the 17-year-old go
home and not kill him. We're asking those things to do something for us that they're
not capable of.
It's almost like asking your wife or your husband if you're married, if you're a lady
watching this, to be your Jesus.
They're going to fail miserably.
Your husband's going to leave his underwear on
the floor and you're going to realize right quick, he's not Jesus. There's underwear
on the floor. Jesus wouldn't do that. Possibly would, I don't know. But you can't ask things
to do things to be God that aren't capable. That's the problem with idol worship. That's
the core of it.
When you mentioned that your business mentor, the guy that you saw spoke, said you need
to basically you need to implement Christ in your life, into your business.
What did he mean by that?
I think he just was saying your character has changed and you become other centered
rather than self-centered.
When you're selling, if you're a taker, the people buying can smell it on you.
When you're selling, you're serving, then you're there to help and they can smell that
on you. And so, again, selfless or selfish, other centered, self-centered.
And so we teach the sales team at Ramsey, you know, you work at a five-star restaurant
with the best wine list on the planet, and your job is to be the best server possible.
To where when the people leave that dining experience, we're not in the dining
business, but when they leave doing business with Ramsey, that they've had an experience
like a dining experience where they were served.
And if you ever noticed if you're in that kind of a setting, and you know, fine food
is one of my favorite sports, and so, you know, if you're in that kind of a setting,
the server makes all the difference because they're not
just slapping stuff on the table.
You can have the finest food, the finest wine and list in the world and still have a crummy
experience because you weren't served.
Interesting.
So how would that be?
How would a sales pitch have gone without that implemented and then what would it look
like next?
Well, it's manipulative without because my goal is for me to win if I'm selling.
And so all I care is that you buy.
I don't care whether you buy the right thing.
I don't care if you need it.
I don't care if you finance it and the finance contract ruins your life, I don't care about you.
All I'm trying to do is get a unit out the door and you are a unit of production for
me.
You're not a human being that I'm trying to make your life better.
And so it changes the language, changes the body language, and we all know it.
Even people that aren't in marketing or sales, you know it.
When you go into an ice cream store, you can feel it. Are they there to
help you or are you just another dip? And so, are they there to... Because you meet
someone and they light up... You think about it, it's very contrived now, but it's, welcome
to Mo's. It's like, we're glad you're here.
Come into my house.
We were at a nice, wonderful restaurant down in Mexico a few weeks ago, and we walk in,
the guy's Italian, and it's like you went to his home.
You met us at the front door with a glass of champagne.
Come into my home.
And he was, he had great joy in making sure that you had an amazing experience.
I think the food was good, but I got lost in the moment that he created, you know?
It's just fabulous.
I love that kind of stuff.
Very cool.
So, yeah, it sounds like, so be personable, listen listen listen to what they want help them be yeah
You know, what would you do if it's your little brother? What you do if he's your mama?
We make sure they took I took care of yeah
And treat like treat everyone. I'm like that. It's a great blow their mind
What went wrong? What went wrong in your business that you want bankrupt?
We had a I had a 1.2 and 90 day notes What went wrong? What went wrong in your business that you went bankrupt?
I had a 1.2 in 90-day notes because again, I was buying a property fixing it.
I had rehab crews running, and so I'd buy a property, fix it up, and flip it.
And so at the end of 90 days, you've got to pay the whole thing, or you can renew the
note, pay the interest, and renew it for another 90 days if the bank
allows that.
And they did, because I'd never lost money on a deal.
But if I had a house that we didn't get it finished and it took six months instead of
three months to get it fixed and sold, I'd pay the interest, renew it, and it's not a
problem.
And the problem was when they looked down and said, oh we want it all
right now.
And so basically I had 120 days, 90 days, 90 day notes coming due for a million too
and it's all tied up in real estate.
You got to move it all right now.
Well there's a word for real estate sold super fast, it's cheap.
I started giving stuff away to meet the note obligations and so the income stopped because the income was
from the profit and the profit all went away because I was selling it so cheap to get rid
of it.
I really wasn't in over my head.
I mean I had a million dollars in equity.
I was sitting at 75% loan to value ratios and things.
So that was all working and I hadn't really lost money on deals.
I lost money on a couple of them here or there, but I was making enough to cover that. But I was pretty good at it. But I had built it on this fragile, unsustainable
platform of the bank had control of my life. I didn't realize that they had their hands
around my neck until they started squeezing. And when that guy walked in and said, you
know, you're going to pay all this right now
because we're not going to renew any of this.
We fired the guy that did these deals with you.
And I'm like, why?
He shouldn't have done them.
I'm like, he didn't do anything wrong.
He was doing what you told him to do.
And anyway, big argument.
And so we had to, that bank called their notes and then the second largest bank had a 800k with them
and they heard through the grapevine that Dave was in trouble because Dave was in trouble.
And so they, you know, we spent one year making 250,000, the next year I made 6,000 because all
I did was sell the houses. All I did was just try to do the right thing and pay the bill and be honorable and
all those kinds of things, but it didn't matter. They were coming, they were, you know,
every time I would make a move or do anything to try to help them get their money, but they would
stick me again, you know. So, I was bleeding on every pore. And I was just bound to a term
and I was going to make it. And I almost made it, but I didn't. I ran out of emotional and
spiritual fuel. And I couldn't… I was really struggling with that. I was a baby Christian.
I was really struggling with the idea that
a Christian doesn't pay his bills, and that's awful. There's nothing about bankruptcy in the
Bible, you know, and so what allows this? And I'm like, you know, they're coming to take the baby
bed next week on one of these lawsuits. They're going to take all the furniture out of our house.
I got a brand new baby and a toddler. Mary just hanging on by a thread, and I'm like...
Oh, so you had kids
when this happened?
I had two kids.
Rachel was born in April. We filed in September. So she was a little baby and Denise was a
toddler and Sharon would have left, but she didn't have a car. See, I mean, it was awful
and I stood in the shower as hot as I could stand. I'd just stand there and cry.
I was so scared I couldn't breathe.
I didn't know what to do.
And yeah.
But I ran.
My tank ran dry.
My emotional, spiritual, courage, whatever you want to call it,
was dry.
I just didn't know what else to do.
I just did.
And finally, they were coming to take the furniture.
And then I got all redneck.
They took everything else.
They can't have the baby bed.
Like, I couldn't get another baby bed.
But I was like, blah, blah, blah.
So we filed on Thursday night, Thursday afternoon, to keep them from the truck from backing up
at the house on Friday morning.
I took it that far.
Two and a half years of hell.
That was two and a half years.
Holy shit.
And it was water got cut off and I'm not proud of this, but I went and
hooked the water back up and then they cut it off again and then I went and
hooked it back up again and then they took the water meter out because I kept turning it back on, pirating my own
water.
But I had two little kids in the house.
I didn't know what else to do.
I was so broke I couldn't breathe, and it's awful.
And it was my fault.
All of it was my fault.
And there's no shame and the condemnation.
And then you start to heal, and those scriptures, there is therefore now no condemnation.
So how long, so was it a two and a half year long process of them taking everything or
did it happen all at once?
From the time they called our first notes, we fought it.
We said, okay, you know, and I gave him the middle finger, I said, all right, I'm taking
you people out of my life and I started selling everything. And I really was under, I was so stupid, I was under the middle finger. I said, all right, I'm taking you people out of my life. And I started selling everything.
And I really was under the illusion
I could sell enough of it fast enough to just pay them all off
and be done and then figure out something else to do
or whatever.
But I couldn't get it all moved.
And then they started foreclosing.
And I had unsecured notes out too.
And they started suing me on those.
I got sued like 78 times.
We were on a first name basis with the old boy at the sheriff's department that brings those pink lawsuit papers
Yeah, Sharon is like come in Harold got cookies on but uh, it was um,
It was hell Wow. And so, you know, it's it's
pain is a
thorough teacher
So it's no wonder Dave Ramsey doesn't borrow money.
Yeah.
When they say the borrower is slave to the lender in Proverbs, I went, uh-huh, yeah,
got that one. Got that one. The rich rules over the poor and the borrower is slave to
the lender. Got that one. I will never be another banker ever in my life except where
I make deposits. And none of you people will ever have that ever in my life except where I make deposits.
And none of you people will ever have that power over my life again.
I gave you that power once.
I'm not stupid enough to do it again.
You know, put me back in shackles.
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Certain terms apply so be sure to check the site for details. Interesting. Well,
I think I know the answer to this, but I mean, we're having discussions about private
equity and all this stuff.
I mean, have you ever taken any of that?
Nope.
Nothing.
Nope.
Everything's built grassroots.
And yeah, we've organically cash flowed everything is the business answer to the question. The reason was that, again, I didn't simply
go bankrupt and I didn't simply meet God in the process. The whole thing melded together
and it took me all the way to powder, to ground zero. And I went, okay. So when I started
talking about opening up a business again, after that, when I was healed, I mean, I went, okay. So when I started talking about opening up a business again after that, when I was healed,
I mean, I went back to doing some real estate deals just to eat, and I was able to get some
food on the table.
But a couple years later, I started learning the stuff the Bible says, get out of that,
and learning biblical finance, which is common sense.
And I thought, okay, I think we can do this.
And Sharon and I started, I said, okay, we're we can do this. And Sharon and I started and said, okay, we're
gonna handle our marriage by the book. We're gonna handle our kids by the book. We're gonna
handle our finances by the book. And the beautiful thing about going broke is you no longer care
what everybody thinks. So I'm not taking a poll. I love you, I appreciate you, but you
don't really get a vote. You
know, we get one vote. Jesus gets a vote, he's the only one who gets a vote. And so,
this is how we submit yourselves one to another. This is how we're going to be married. That
means I've got to dry dishes. And that means I've got to serve my wife as a high quality
husband. And so, how do you lead? How do you iron fire? How do you, you know,
anything I could figure out, I'm going to do it this way. Whatever this book tells me, this is
what I'm going to do. And these people in my life that are new friends in my life, to the extent
they're doing one of those things well, according to this book, I'm going to listen to them.
And so I had like one friend who had an incredible marriage. He wasn't a great
business guy, but I could learn how to be a husband from him.
And I had another guy who was a great business guy. He wasn't necessarily incredible at his marriage, but
I could learn some Christian business principles from him. And so I
took that and put it all together. And so all that is to say
that the first principle was, I don't
own the business. God owns it. I'm a manager. Old English phrase in King James is steward.
I'm a steward, which just means I'm a manager of other people's property. So I don't own
Ramsey. God owns it. So when I started it, I'm like, okay, God, what do you want to name your business?
And sat there with the yellow pad and nothing.
Couldn't hear anything.
Didn't know what to name it.
And I kept on and I thought, what we're going to do is we're going to help people.
We're going to give hope.
We're going to help people that are hurting like we're hurting.
And so I sat there with a yellow pad. I'm like,
okay, God, next morning, an hour, sit there with a yellow pad, nothing on it. And I wrote down
a couple things. I'm like, those, that wasn't God, that's last night's pizza. And, you know,
I figured out the difference in the Holy Spirit and pepperoni, right? And so,
Beer and pepperoni, right? And so, and finally I wrote down light.
And I honestly looked up and I went, you're just really not good at marketing.
Light consulting?
I mean, light?
Light?
That's awful.
I'm having this argument with God, like he's worried about me.
And I was over at the church doing something, helping this little couple that
had their car payment behind. And they had these concordances in the church, these books
that you can look up what the Greek or Hebrew meaning is. And I thought, okay, we're going
to open this business, we're going to help people, and we're not going to rub their nose in our Christianity, but they're going to at least know where we got
the information.
This is where we're coming from, okay?
And so, we're going to talk about it but not be thumping people with it, right?
Because nobody wants to be thumped. Bible thumped.
And so, anyway, I opened that book and I thought, wouldn't it be interesting if the word light
only appears one time, because there's always multiple Hebrew words or multiple Greek words
for the word light. And so I'll go down through there. Sure enough, there's a Hebrew word,
but it applies, like shows up like 10 times. Okay, that's not helpful. And so then there's a Hebrew word, but it applies, like, shows up like ten times. Okay, that's not helpful. And so, then there's a Greek word for light that shows up multiple times, and
here's another Greek word that only shows up one time in Scripture. I thought, well,
I wonder what that is. That's interesting. It's Matthew. And I pull open the English
Bible, and I'm like, okay, the word is lampo, which obviously we've got our word lamp from light, right?
And so I flip open the Bible and it says, don't hide your light under a bushel, put
on a lamp stand for all to see, which is what we're promising to do, that we're going to,
you know, be a light to people.
Okay, that's you, God.
And so the company that actually owns Ramsey is called Lamppo.
No kidding.
Yeah.
The Lamppo Group Inc. is the actual corporation, DBA, doing business as Ramsey Solutions.
Ran it that way publicly facing for a long, long time, but we started doing some branding
shifts.
And so God named the company.
It's his company.
He runs it.
I don't own it. And if he decides to bankrupt it by deciding, or it's not going to be generational, it's
his.
He gets to do with it what he wants to do with it, just like that stupid car that the
17-year-old backed into.
And so now based on that, God, what do you want to do with your company?
How do you want your employees treated?
How do you want your team treated?
How do you want people to be compensated?
How are you going to treat the girl that gets cancer that works on the front desk?
Oh, we paid her and she wasn't at work for three years.
For three years.
She's back at work.
One of my best friends.
I love the girl.
She beat it.
You know what?
God would do it.
But what would Jesus do?
He would have taken care of her, her family.
He wouldn't have. Oh, you've got cancer. we're going to write you up for not being at work.
And you're going to get rolled up three times and you're going to get fired, right?
I don't think that's how God runs a business.
So we've done stuff like that.
We had a kid get hit in the head with a ball of cam over in North Carolina and his daddy,
I was in Scotland but my leadership team did this.
And they called me to tell me they chartered a plane to send dad over there because the
camp called, the hospital called and told the dad the kid's got four hours to live.
You can't get to Asheville, North Carolina from here in four hours, but you can if you
charter a jet.
And you know, if that was me, what would I, and my kid is over there, what would I want somebody to
do for me?
Well, we send him over on a jet.
And the good news is, again, kid made it.
The hospital was wrong, thank God.
But we don't do any of that for any reason, but the interesting thing is when you love
your people well, the rest of them are watching. And it
becomes one of the best places to work in America because it's one of the best places
to work in America because God runs an incredible business.
You know, I run this very, very similar to that. I've really got a great relationship
with everybody that works there. I care about them. I consider this like a family to me. Yeah, I can feel it when you walk in and
You know, I got a question for you though, and this is just something that I've struggled with is
Sometimes I feel like my generosity
May be somewhat of a weakness.
And so what I mean by that is people see the generosity
that I have and there have been a handful of people
that come here and they take advantage of that.
And so how do you, as a business owner,
how can you tell the difference?
Do you have the foresight into that?
How do you deal with it when it does happen?
That and even worse, you find out later that somebody's betraying or stealing or they
leave and then they say nasty things about you
after you did something for them. I gave a guy a car one time and then he's on a
Facebook group. I hate Dave Ramsey Facebook group and I would like to tell
you I know the formula for that. I don't. It still hurts my feelings
and I still get pissed off. It's like I want to go find the guy and choke him. But I'm
not going to. And the thing I have struggled with the most on that, and I've got good friends
in my life that have walked with me for 30 years.
I've got a group of guys that I hang with that don't work at my company. A lot of them
have been friends for 20, 30 years through this whole spiritual journey. I'll just vent
with those guys. They go, okay, look, you've got 2,000, 1,500 people or so that used to work at Ramsey,
you got 1,100 that work there now.
Four of them are twerps.
Keep the ratio of how much rent you give in your brain to those four correct.
Because it really should be about 1% of your thought pattern instead of 25% of your thought
pattern.
Because I don't know about you, but I get mad, I get hurt, and then I just ruminate
on it.
I just run over and over and I can do this and I can do this and I shut that Facebook
group down.
I've called out some of these people a time or two.
But I end up spending too much of my calories on the wrong things then.
And it's hard for me is the answer to your question.
That's a real human emotion.
But it doesn't invalidate the idea.
You're not going to get to the end of your life and go, you know, I regret helping that
lady who had cancer.
Yeah. your life and go, you know, I regret helping that lady who had cancer. You're not going to go, I regret helping that guy with the jet.
I regret, you know, whatever the story is where you did something that was generous
or whatever, use some of God's money that he lets you manage to do something for one
of his other children, that's what it amounts to.
God has some crazy kids, man.
Some of them ain't right.
You just got to go, ugh.
I wish I was better and stronger about just letting that roll off my back, but I'm not.
I'm trying to tell trying to it's probably not
gonna quit hurting when somebody does you wrong is it transformed I mean you
don't be generous yeah yeah the point when I got I can't stop that that's just
part of who I am yeah at the same aspect is that I mean has that transformed
you into somebody who's a little more guarded?
Yeah probably.
And I'm probably a little wiser about the generosity, you know, because I don't want
to throw good money after bad. That's not...
Obviously, I'm not gonna... I don't want to be a blessing to somebody who's gonna do something silly.
That's not what I'm trying to do. That was not the intent. And so, you know, you just... you're probably just a little more...
I was probably a little more...
disorganized or chaotic in the generosity, now I'm probably more precise.
Got you.
And I'm going to go, I think about the unintended consequences of this, and I kind of sometimes
I think, well, if I do all this, and then they decide they're going to be nasty later
on social media about Dave Ramsey or something, how am I going to feel?
Am I still going to be glad I did it?
I'm like, yeah, because when we give someone
a large severance package or something,
we're overly generous there,
or we take care of somebody and then later,
we're really not doing that for what we get from it.
So let it go.
And I have to just have, you can tell,
I have this conversation with myself a lot.
But yeah, I'm probably more guarded. I'm not cynical. I don't want to get cynical,
but I do want to be more intelligent, more wise about what are the unintended consequences of this,
and am I overdoing it out of some kind of sense of weakness or something? Or is this exactly what
God would do right now? Because it's His money.
What do you want to do with your money, God?
How would you treat this guy?
You know what he's going to do, this gal.
You know what they're going to do later.
And I'm trying to figure that out.
I'm still trying to figure it out.
I don't think I'll get it figured out this side of heaven, but it's a fun journey.
So backtracking just a little bit.
So, I'm sorry, what was the original name of the business?
Lambo.
Lambo.
Is that what was born out of the downturn?
The consulting business.
Yeah.
I first started helping people stop foreclosures because I was a foreclosure and I used to
buy foreclosures and so I know how to stop foreclosures.
And the house has three payments behind, I know how to work the deal with the bank, the
deal with the mortgage company, and get them caught back up and keep them from losing their
stinking house.
And so people was, first thing I did is people would come and pay us a couple of hundred
bucks and we would help them get caught up on their credit cards and their car payments
and get them on a budget.
And there wasn't a class, there wasn't anything anything it was just me sitting in a room with a yellow pad and a calculator
and I would call the credit card companies and you know yell at them and work because
they're complete twerps.
How did you market that?
I mean coming from somebody that's making six thousand dollars a year to a consulting
business.
Well number one again I went back to doing some real estate deals.
That's what we were eating on.
And I was doing the other stuff at church just as a ministry.
The pastor called and goes, hey, there's a guy in my office getting foreclosed on.
Can you help him?
I'm like, yeah, I'll be over in 20 minutes.
And I sat down and that's the first time I ever did it.
But once you do something good, you show that you have a talent in a church, they'll have
you do it all the time. So I was over there almost every night pretty soon with
somebody that was blowing up in their finances and I'm showing them this is what we learned,
this is what we did. We screwed it up and that, you know, our story of failure kind
of took some of the shame off of them so they could start to heal. And, and then we go,
okay, here's what we're going to do. We're going to sell this car and we're going to do this and I'm going to get you out of
this, but it's going to be painful.
But you can make the turn on this and you can get back on top of it.
And then a guy from a restaurant chain that went to our church called me and said, hey,
one of our managers has got an IRS lien.
Can you help him?
The company is going to pay you a $250 fee to go help him.
And this is the first time I ever got paid to do that.
And I was doing real estate deals to feed the family back
after being broke.
And so I went over to that restaurant
and sat down with that guy.
And we refinanced his house and paid off
the IRS, which was really not rocket science.
I don't know why they didn't know how to do that.
But anyway, I helped him get out of
that.
And then the guy goes, hey, I want you to come over at one of our manager's meetings
and teach this stuff that you're teaching in that Sunday school class, this get out
of debt, get on a budget stuff that you're teaching in that Sunday school class.
I went, okay.
He goes, we'll give you $250 to do that.
You know, pay me to talk?
Oh yeah, I'm in. And then we, then he paid me $250 plus $500 in restaurant credit
to go to another city to do one of their other manager's meetings and I'm like, oh, this
is so fun. And I started doing a little bit more of it and just kept, I sat down, wrote
a little book and nobody would buy it.
There was no internet.
There was no platform to launch something on.
Then I went on a broke radio station that was in bankruptcy and agreed to work for free.
They allowed us to come down and do this horrible talk radio show.
It's like a Saturday Night Live skit.
Two hillbillies, Darrell and his other brother Darrell.
WWTN, we're talking Nashville.
I mean, it was awful.
So bad.
But the answers to the questions where people were in pain, the phone stayed lit up every
day and in a matter of months, we had one of the highest rated shows in the city.
Are you serious?
And we were awful.
But it was it was ending
due with the broadcast quality. I mean, due with the ability to speak or
enunciate or properly form a vowel, you know, it had to do with we love people
and we were just helping them. We were doing it for free. We're just doing it
for fun. We weren't getting paid. It was just kind of kind of a ministry, kind of
a cool thing. And I'm go do a real estate deal. I want to get off the air to feed my family. And we told the
guy around the station, you know, if we're really bad, you can cut our pay in half because
he wasn't paying us anything. But it just took off. And then Gaylord bought it out of
bankruptcy. And it was a big FM station. It's a huge FM station here today in
Nashville and we were on there for 20 years and that launched the whole thing.
Then we started getting paid because we could sell ads because of our
ratings and we're getting paid for the ads and we could you know but it's all
about just again helping people and just showing them these common
sense things.
And it turns out common sense, as Ben Franklin said, is not very common.
So it was the company that bought them out of bankruptcy that kind of you turned it into
a business.
Well, that's when we actually started making some money at it and
We didn't even know we had ratings because they didn't show up in the book because we were in bankruptcy and so
We didn't we were illegal because we didn't say the call letters. You're supposed to say the call letters once an hour on radio
this FCC guideline, you know, and so we're just talking and
There were no commercials because nobody wanted to buy on this station, you know No, we thought three people were listening to him were in our family, you know, but we the phone was ringing
we knew that and
We we said we're gonna do a little seminar at the Ramada Inn and 600 people showed up. Holy shit
I'm like, oh my god, there's people out there under this radio. What time span are we talking here?
Oh, you know, we were on the air for maybe a year and then we just want and we said and then they buy the thing and
The they the tower was broken. They fixed the tower and it's a hundred thousand watt FM flame thrower
So it covered from Alabama to Kentucky all all of Middle Tennessee. It was,
and all of a sudden this thing's like a blowtorch and they started telling us,
you got to say the call letters. As a matter of fact, we're going to change the phone number and
make the phone number the call letters. So we just started, we went from never saying the call
letters to every 30 seconds saying them, which drives ratings because people would know the
call letters to write down the ratings books.
And so the thing went, it was there.
It was what we call phantom cum, meaning it was
there, but nobody knew it was there.
And then we activated it with proper handling of
the stupid radio and we didn't know what we were
doing and they took us to three hours and the guy
running the thing, he goes, I'm going to put two of your three hours against Rush Limbaugh, Rush is on the other
station and I was like, are you trying to shoot us in the face?
I mean, you can't beat Rush Limbaugh.
He's freaking Elvis.
He invented rock and roll.
I mean, there's no way, cause Rush was the man.
I mean, he was king of the hill.
And, uh, we beat him.
You beat him?
In Nashville.
And that was the beginning.
It gave us a story to tell with ratings.
We didn't beat him anywhere else, hardly ever.
And he became a friend later, but oh my gosh, we were like, ooh, you know, the king.
And so we couldn't believe it.
The ratings came in and in with this is wrong.
I think it's not wrong.
We have a huge radio signal.
It's FM.
He's on AM.
We've got this other great lineup around you.
Gordon G Gordon Liddy.
You remember that guy he was on in the mornings before us.
And so the thing blew up and, um, then we, we were smart enough somehow to say,
all right, we're gonna, uh, we're going to stay on your station,
but you don't own, we don't want to be employees, don't pay us.
You don't own the show, we own the show.
Even though it's worth nothing.
Because someday I want to syndicate this thing, someday I want to put it on other radio stations.
And I'll take no money right now.
And I'll make my money selling books and doing seminars and doing some consulting work.
I can make my money doing that.
And yeah, radio lost money for 10 years on our P and L.
It didn't, we couldn't sell enough ads to cover our costs for radio.
Well, we, we started syndicating it, meaning we got other people, other,
we went to Russellville, Kentucky and that guy put us on Oak Ridge, Tennessee, put us on Jackson, Tennessee, put us on.
Then Jackson, Mississippi put us on and then Spokane, Washington and then Seattle.
And we just wanted a time.
Wow.
And there's 640 stations now in the network today.
Wow.
It's the second largest talk radio network in America.
Sean Hannity's number one.
We're number two.
Wow.
But it was 30 years of scratching and clawing, fighting, and pushing and pulling and putting
up with radio business.
What did that develop into?
Where did you go from radio?
Well, as we're going in radio, then the guy walks in my office from
what 10 or 15 years ago, the internet and broadband is starting to have market
penetration and, um, he goes, we need a podcast.
And I said, what's a flip a podcast?
And he goes, well, a couple of people are doing them and they're, they're
charging like a subscription thing and you can make money on it and you put it behind the paywall.
And I'm like, I don't think I want to do that.
And he goes, oh man, we got to try it.
He goes, it's where it's going to go.
And I said, I got this huge talk radio thing.
Why would I want to do that?
And he goes, well, just take the same exact show and let's just put it on the internet.
I said, all right, but we're not going to charge for it.
Put an hour on there and let's see what it's doing.
And we ran it that way and talk radio people were freaking out about podcasts.
They were afraid it was going to put them out of business or Rush refused to do one.
He didn't want to be disloyal to the radio business and other people would put out a
podcast but they put it behind a paywall.
I mean, you had to pay for it.
Now we just put it on there.
If you help enough people, you don't have to worry about money. Now we just put it on there. If you help enough people you don't have to worry about
money. So we just put it on there. Just put it out there. See what happens. And then XM
radio before that, you know, XM and Sirius were two companies and we went up on both of those as
soon as they came in and then they combined and they couldn't figure out what to do with it since
we were on both of them and they ended up giving us a whole channel for a while on the pair. I think we've got probably half a channel right now on there.
So we just jumped on anything and everything because we weren't in the radio business,
we were in the helping people business, so we're platform agnostic.
And so you could jump to anything.
So then the podcast, I'll never forget I I was with Brian Mayfield was one of our sales
guy, he was our top sales guy and he had been promoted to run all of our broadcast stuff.
And we were in New York and we got off the plane, we're heading over to do a thing in
the air and he goes, hey, you know that podcast thing's kind of working.
And I'm like, what do you mean?
And he goes, I think we made a million dollars on it last year in ad revenue.
And I said, for an hour? And he goes, yeah, you can't run dollars on it last year in ad revenue. And I said, for an hour?
And he goes, yeah, you can't run many ads on them.
They're not like radio.
Radio is full of ads.
You can put just a couple of ads on there an hour.
And, um, so we made a million dollars.
He goes, yeah.
I said, well, why aren't we making three million and put all three hours on there?
And he goes, uh, we'll do that when we get home.
So we put all three hours on there and then we, YouTube started popping up and people started putting stuff on YouTube.
So we put it on there.
And then, you know, Spotify joins the scene and we jump on Spotify.
So anybody comes along, we jump on all of it.
And some of it is better than others.
And some of it's, you know, for a time, one of them will shine and then it'll dim.
You know, there was a time we thought SiriusX exam was going to own the world and obviously they don't.
And, um, so we're, we're just trying to help people and wherever they are, that's
where we're going to go and that's worked out really good for us.
I mean, rewind it a little bit.
When w w so you're doing the radio show, but this developed into books and coaching
and in-person coaching and, and courses.
And when did all that start happening?
Uh, we started on the radio in June, uh, 25th of 1992.
I kept doing real estate again, because we were doing that for free.
We did a couple of little seminars here and there and I wrote a little book
and I started selling a couple of those.
I mean, we sold maybe 10,000 of them or something.
I couldn't get bookstores to take it.
I couldn't get anybody to take it.
I'd sell it on the radio and then we had to, they had to mail me a check to a PO box and
I had to cash the check and mail them the book.
That's how hard it was.
Talk about friction.
Oh my God, it was ridiculous.
And so that's not, but everything was analog.
So that's the only option you had.
And you couldn't get the bookstores to take it because I was a little self-published author
and the little book was ugly and it worked.
It was a good book.
And so that, you know, I had that working.
And at the end of the year of 93, I told Sharon, I ran some numbers and I said,
I think we could do between seminars and launching a class,
which I hadn't launched at that point, and the sale of these books and some one-on-one coaching,
I think I can make $65,000 next year and quit doing real estate and go all in on financial
peace.
The book was called Financial Peace.
The class was going to be called Financial Peace.
I think if we go all in, that year I made $130,000.
And I said, I think if we take a pay cut in half, I think this is what God's telling us
to do.
We're doing God's stuff.
We're helping God's people. God owns the company.
He's running this.
I think it's time to take this and do this."
And she said, man, she was hurting.
We were still bleeding out of every pore.
We were eating.
We were making $130,000, and 1993 is a lot of money.
We talked about it and fretted over it and prayed over it.
And then one morning she woke up and she said, I think God is saying you need to do this.
I think you're supposed to do this.
And I went, game on.
And I stopped doing all real estate and dove all in January 1.
And that year I made $61,000.
I was pretty close on my estimate and I don't make that anymore.
That was the worst year I ever had.
When did, I mean the book that I read was Total Money Makeover.
That was the second one.
That was the second one.
It was actually the third one, technically.
Financial Peace, the book, was the first one.
It took off that year.
What I did was I kept, every time I got a call on the radio that the book didn't answer their question,
I wrote it down.
I kept a little log of it.
So I updated the little financial piecebook and put in five more chapters that answered
our most frequently asked questions.
There was no such thing as FAQs in those days.
But I just, okay, the book needs to be the answer to every question.
And so what I would do is anytime anybody would call, go, okay, here's the answer to
your question.
Here's exactly what you need to go do.
And I'm going to mail you a book because it's going to tell you exactly what I'm telling
you right now.
And I'll give it to them on the air.
But that gave me a mention on the book every day.
And I sold 148,000 of them that year.
When I once I started doing that with a new cover on it,
a little green cover, and an agent called me and said,
you need a publisher.
And I'm like, no, I don't.
You don't know the difference between margin and royalty,
do you?
Margin big, royalty little.
And she's like, I don't need a publisher.
I said, I need a publisher when he was in the trunk of my car
and nobody would take the book.
Now everybody takes the book and I'm cashing the checks. And she goes, well, I got a big company,
Viking Penguin wants to come down and visit with you and from New York. And I'm like,
I'll always sit down and talk to somebody. I'm not mean about it. But if they think they're
going to buy this book, they need to bring a really big truck full of money because,
and I'm going to keep control of every bit
of it because it's not my book, it's God's.
I'm supposed to manage it, not some New York publisher.
I'm in charge of this."
And so I said, I don't think they got enough money to buy this book.
And turns out they did.
They did.
And we did this very unusual contract where I control every aspect of the book.
And they did a lot of stuff for me. I was not sophisticated enough to do at the time.
I didn't understand, and so I was still so primitive and green.
But they got a world-class publicist, and I'm on the Today Show, I'm in People magazine,
all these other major national hits to launch the book and relaunch the book in hardback
now.
And we sold 293,000 of them that month and it hit the New York Times and all of a sudden
the whole world changes.
And that book has now done 3.2 million total.
Wow.
Since 19, including the ones I used to carry in the trunk of my car in 1992.
So it's a long time.
And it's still in hardback and it still looks exactly the same because I control all that.
And I still get royalty checks from those fine people.
They're sweet as they can be.
And then we went on and that was a two book deal.
The other book didn't do that well.
And then Total Money Makeover came from Thomas Nelson here
in Nashville.
Mike Hyatt was the CEO of that.
And he comes over and he goes, you need to do another money
book.
It's been seven years.
And I'm like, I don't really have anything else to say.
Everything I said is in that book.
That's what I say every day on the radio.
What do I want to do?
Tell somebody something new.
And he goes, well, that book's what to do.
This is how to do it.
You need to do a book on the baby steps and show people tactically, you know, how to do
this.
And that book's done 14 million now.
It's crazy.
Wow.
That's the biggest thing we've ever done.
It's nuts.
Well, it's a damn good book.
I hope everybody listens to this.
I didn't want to do it because I thought it was insincere because I had this other, I'd
already said all the lot of the same stuff, but I didn't talk about how to do it.
And so Total Money Makeover legitimately was how to do it.
And obviously that was needed.
What other, what other aspects of the business did you start developing? You started with the coaching,
went to radio, went to podcasts, books.
Yeah, we just kept looking and going, okay, where is there a need? Where's somebody that
we can get help with this material? And so a guy, a coach up here at the Catholic school,
Father Ryan, here in Nashville, Coach
Carson dropped by the office one day and he goes, hey, I just want you all know, I feel
like I ought to tell you all, I've been buying these financial peace books and I'm taking
my high school seniors through it.
I'm showing them how in my math class, how to do this stuff.
And he goes, I didn't want you all to think I'm stealing something. I just want you to know we're doing it. I went, you know, that's really cool because
ever since I've had a single book, first thing people pick up a book off the table. They look
at me and go, why isn't this taught in high school? Rates have dropped and it's time to take advantage.
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Why didn't I know this stuff before I was a broke 30 year old?
Why didn't somebody teach me this stuff?
I've heard that my whole career.
I went, okay, hey coach, why don't we work together
and we'll kind of use you as a guinea pig,
let's start developing actual curriculum
for high school students out of it.
And instead of you having to use an adult book for kids,
and the kids don't have to know what some of that crap is.
And so we filmed a little thing and put it on BHS
and put it in his class,
and then we put it a couple other places.
Then we got thrown out of three or four places because I said Jesus in the video and they
freaked out.
So then I got to learn a whole new thing about law, which I didn't know the Supreme Court
rulings on what can be taught in public school and what can't be taught and ended up in this
big legal mess.
But we fixed all that and we've got it to where we can start.
Actually side note, you can actually use scripture and talk about God in public school.
As long as it's instructive, you're not trying to convert them.
And so you can say, Jesus said don't build a tower without first counting the cost.
And you can say, Ben Franklin said save money.
And you can say, Mark Twain said this about debt.
And it's instructive, but you can't say Jesus is the way, the truth and the life.
So you can't proselytize.
And there's very clear stuff on that. Now, a lot of public school administrators or
cowards, and they think anything that says Jesus should be thrown in the street,
and so they haven't done it. But now we've gotten 6 million students through it, and 48% of America's
high schools have now taught that curriculum. And that was 25 years ago we started that. It's a
massive business. And now we've opened up a started that. It's a massive business.
Wow.
And now we've opened up a full econ curriculum to go with it because apparently we need to
teach what capitalism is. I know that was a problem, but we need to. So we're now doing
that too. And there's a lot of those. Texas, Florida are the latest two that have just
passed mandatory personal finance class in
high school.
And guess what?
We can help them with that.
So, yeah, and we've got a, then we had, okay, the financial piece class, we ended up going
through 50,000 churches and about 10 million people went through it.
And we said, okay, let's take that class, which is a very religious class.
It's all about what God says about money. And it was taught in church.
And very in your face, not subtle at all.
And corporate America didn't want that much in your face,
which is understandable.
But they wanted to teach their team that, because your team,
if your team's worried about their money,
they're not thinking about work while they're at work.
Their productivity goes down. So we ended up reconfiguring all that in a much more If your team's worried about their money, they're not thinking about work while they're at work.
Their productivity goes down.
So we ended up reconfiguring all that in a much more palatable way called Smart Dollar.
And now U-Haul and Costco and many, many other companies teach that by from us as a curriculum,
an HR benefit to the team.
They can go through the class.
And so we just keep doing stuff like that.
Something pops up and we launched a budgeting app,
gosh, almost 10 years ago now,
and iterated every day almost, updated, updated, updated.
And it's freaking incredible.
Every dollar and I think we've got 56 million downloads now
on that or something.
Holy cow.
It's just, but you know, again, none of it's easy.
You just stumble backward into it, look confused and stumble forward.
But we just keep pushing, keep pushing, keep pushing.
But yeah, you just monetize the connectivity and the service that you're providing.
And sometimes you do stuff just because you need to help people and you
don't make any money on it and that's okay too.
Did you ever, I mean I know that you know back at the beginning you said that the money
kind of came to you, people just came to you and offered you $250 to go speak to them and
their employees but I mean when did it have to start kind of transitioning from a
from hate people coming to do you to somewhat of a sell and did you find that? Well I mean like if we're we have a sales team that sells the curriculum to high schools. Yeah. We have a
sales team that sells the smart dollar to corporate America. Okay. So we're going after they're not
calling they're not lining up around the block we got to go get them. Yeah. We got to tell them
where they're a lot of times they don't even know we're there.
And so, you have to go through the whole process of being approved as a curriculum before the
school board at the state level, and then the local county can decide whether they want to
buy it or not. And so, you got to go and then some character will stand up and go,
you can't have Dave Ramsey here because he likes Jesus and we don't have Jesus anywhere and
all this stuff. And we're like, hey hey dude, you need to actually read the curriculum. You're kind of
sound foolish because it's really not a preaching curriculum son. It's just to
teach little kids not how to get into debt and you probably wished your kid
had learned it. So you probably ought to, before you just start being a left-wing
barker. But anyway, we just work our way through that stuff and yeah there we
have to be proactive in sales.
And when we were doing the church thing, we had 38 people calling churches all day long
and putting the pastor through the thing for free.
And so he would see what it is because pastors aren't comfortable usually talking about
money because they don't want to be like one of those churches that talks about money
all the time.
And so they end up going too far the other way and never talking about what the Bible says about money, which is also a disservice
to their congregants.
Because if you're pastoring, you ought to teach people what God says about marriage,
what God says about money, what God says about leadership, what God says about that's your
job as a pastor.
And so, you know…
What does God say about money?
I mean, there's 2,500 scriptures dealing with money and possessions.
Some of it's very nuanced and almost funny.
And I mean, the four or five main things that you think about is debt, you know, borrow
a slave to the lender.
There's not a…debt is not a sin in the Bible, not even close. But 100% of the scriptural references
to debt are negative. And so, it's your heavenly father who loves you, who's crazy about you,
saying, son, this is dumb. That's what it amounts to. And there's a lot of scripture
about planning and budgeting. You know you know mind a man plans his ways
But the Lord directs his steps and I already quoted the one from Jesus don't build a tower
You know don't build a built your building the house
Don't do that without a blueprint and and don't don't have your money without a detailed thing or where the freaking money's going
And so have a plan get out of debt the house of the wise or stores of choice, food and oil. Wise people save money.
Saving, investing.
Ecclesiastes says, Spread your portions to seven, yes to eight, for disaster may come
upon the land.
Diversification is in the Bible.
Don't put it all in one place.
Foolish man devours all he has.
If you spend everything you make, you're a fool.
God said that, not me. And so, you know, the scriptures
like that, it sounds like grandpa. It sounds like grandma. It's common sense. You know,
there's nothing in here that's like, ooh, ooh, ooh, ooh. You know, you're right. I mean,
it's just like, no kidding, dummy. But I didn't know any of it. And I thought, you just borrow
all you can. That's what I thought. And I did. And it cost me.
And so people don't know.
And one of the funny ones is almost nuanced is Proverbs 17 and 18 says, one lacking in
sense cosigns for another.
Cosigning alone.
You're lacking in sense. The contemporary English version, the CEV says,
if you co-sign for someone else, you're an idiot.
That's what that version says.
And so, you know, and guess what?
I've co-signed some loans and 100% of the time
they turned out bad back in the day, you know?
And when I was going broke, my old boy stepped in,
tried to help me and co-signed for me and it cost him
I had to go back and pay him later and his wife still don't talk to me
It costs you a hundred percent
you know you co-sign a loan for your little boy and then your little boy is an idiot and
Runs a car in a ditch with no insurance and now you're stuck with a
$30,000 bill because you were trying to do a nice thing for someone and you did it a dumb way
That's co-signing that's in the Bible. Who knew you know interesting
How are you at the how are you at the work-life balance? I mean you have a you have a business empire
Your husband your father are you grandfather to know a kid a grandkid a grandkids
And so how I mean how do you balance it all are you are you able to switch it off? Oh, yeah grandkids. Eight grandkids. And so how do you balance it all?
Are you able to switch it off?
Oh, yeah.
You are.
Yeah.
How do you switch it off?
Well, full disclosure, let's go back to launching the thing when we opened that first little
office at $61,000.
My wife grew up in a hardworking farm family in East Tennessee.
Her daddy owned a market.
And when you own a market, um, a convenience store, you work.
You come home at 11 o'clock at night.
You work.
And on Thanksgiving, we waited Thanksgiving dinner on her daddy until he could get the
store closed at noon because he opened for
breakfast. They sold biscuits and he opened for breakfast and he closed at noon on Thanksgiving,
came home. But Thanksgiving and Christmas, the only time he closed, he was there all
the time. So that's the family she grew up in. So she's not going to whine. She's quite
the opposite. She's kicking my butt out, go get some work done. What are you doing sitting here? And so we're hungry, you need to go do something.
But the first two years were maybe two and a half years from the time we opened that
second office under Lampo and we start teaching financial piece with an overhead projector
and a bad suit.
And I'm teaching it at night, every night.
I'm doing the radio show every day in the afternoon, and I'm in the office the morning
doing counseling.
And so I get up, go to the office at 730, I get home at 11 o'clock at night for two
years.
So I didn't have work-life balance then.
But it was agreed upon that that's what it took to get the ball moving.
And it was not going to be forever.
We've got to figure this out.
We got to staff it. We got to change the business model. We got to do something to get it where
we can. But it takes to get the thing over the hill. Once you get it rolling, then you
can start to back off a little bit. So from then on, I start learning. And I'm again,
I'm a young guy at that point trying to heal emotionally and financially and spiritually from this horrible
event we've been through.
So I'm still, you know, this guy, right?
Still freaking out. that work-life balance is not a true thing.
What you need to do is wherever you are, you need to be 100% there.
And so what happens is people that say they want work-life balance,
they go home at 5 o'clock in the afternoon, which is fine,
but then they turn on Netflix or
they open up their stupid computer and they're looking at their Instagram account.
They're not interacting with their family or they're doing work emails once they get
home and they call that work-life balance.
That's not work-life balance.
Work-life balance is when you get home, game on.
I'm looking at this little three-year-old's eyes.
I'm in the floor playing and rolling around.
My wife and I are actually having a conversation without a phone laying there.
Be where you is is a big deal.
That's the first thing we did.
The second thing we did was as we start going going along then we said, okay, I'm gonna
work my butt off and I might go on like a total money makeover, book tours, 42 days.
I was gone.
I was like some kind of musician or something living out of a bus.
And but we knew that going in, we said, okay, at the end of 42 days, we're taking everybody
to Disney.
But there's gonna be a period of time here, Dad, you little people's part is don't drive
your mom crazy because there's going to be a time that we're all going to be right together
and there's on and then on.
And when we're at Disney, we weren't worrying about the book.
So we're there.
So then the next thing we did was we said, okay, no birthdays and no proms and no ice hockey championships.
They're on the calendar first.
No events during those days.
So we did a lot of live events in those days.
We traveled a lot doing events.
But if I'm going to be doing a live event, I may do six or seven in a spring or something
like that.
I'm getting ready to do a Six City tour right now.
But there are none of them over my daughter's prom day because I need to be standing there
when that young guy comes in. So he understands I'll be cleaning my gun when he gets home.
And so, you know, nine o'clock, I'm not kidding you. And, you know, so he needs to know. And
my daughter, you know, we're going to be there and I'm going to be there for that picture
and I'm going to be there for that thing.
And so I didn't miss those things, but I didn't make every hockey game.
And I didn't make my daughter's ritual ears.
I didn't make everything, but we were there a lot.
And we put it on the calendar.
We said, okay, that's, and when we're there, we're not sitting and doing emails on our
phone in the stands while they're doing it.
We're watching the freaking game. And you know, I coached Daniel in hockey for a while, and my son. And so, you know,
we put it on the calendar. And then lastly, we went to a marriage conference, and I picked
a Christian marriage guy teaching. It was really good. And I picked this up from him.
He said, if you're going to turn it off when you get home, it's an intentional act to turn it off. This doesn't happen automatically. He said two things. One is, and I started doing this,
I would turn into the street where our house is, the cul-de-sac where our house was,
to the street where our house is, the cul-de-sac where our house was, and I would stop at the bottom and I would play two praise and worship songs.
Switch.
And he said, the other thing is you don't use the same tools on your family, the same
weapons on your family you've been using to fight the wars all day long.
He said, when that pioneer comes in from hunting all day he takes a musket he puts it
over the mantle and he turns around and there are no bears in the room to kill
these are children. There are no things to be done here and this is my wife and
so I have to put my sword above the mantle. I have to put my musket above the mantle.
I've got to quit using the same mental gymnastics and processes because it's a different skill
set to run a business or win a business or to the rough and tumble of what you and I
do every day.
You don't use that on a three-year-old.
Those three things helped me a lot.
Yeah, you know, that wasn't a general question.
I'm asking for myself because I struggle with that.
And I think I'm through the 16, 18-hour days of lifting this thing up.
And I mentioned I'd hired a COO and we had a producer now.
And the team that we have is amazing.
Pete Slauson Well, I started getting enough people on the
team that were better at stuff than I was that I went, I don't really need to be doing that.
I suck at it. He's good at it. Let him do it. And I could delegate, in other words,
because I had high quality humans working on the team. That helped a lot.
And then occasionally Sharon would go,
you're not the Messiah, that's Jesus' job. You cannot be somewhere and people will survive. Pete Slauson I think that, you know, for me, it's not just,
it's not just the worry of not being here. And I know these guys can run this without me. It's,
these guys can run this without me. It's, it's, I fucking love what I do. Oh me too. Like I love this and it's it and I also love my family and it's but
I'm just always I'm all my mind is just going a thousand miles an hour all the
time and I it's really hard for me to shut it off. I mean new ideas are popping
in my head, new business verticals are popping in my head new guests are popping in my head and
and just engineering the
engineering the business to to grow and to grow and to grow and
I find it and obviously it's working really it is working and I just find it really hard to
To make that mental switch, you know where you you go home and you are 100% present with
your wife and kids.
Well, I mean, nothing's perfect.
I've gotten emails when I'm on vacation.
I mean, that happens.
None of this is pure, but it's just a series of intentional acts.
And you know, my dad used to say, 90% of the problems are solved when there is one.
And so just the idea to go, okay, if I can just turn off a whole lot of it, but not all
of it at night.
And you know, the inverse is true too, by the way.
You can't be constantly worrying about every little diaper needs to be changed while you're
down here trying to get your work done.
And you know, I had one old boy working for me, his wife called him 52 days, 52 times
in one morning.
And I'm like, there's a receptionist came in and she goes, this is nuts.
And all I'm doing is answering the phone for this guy's.
And I said, what is going on?
When I sat down at his desk, I said, man, she called you 50 times.
And he goes, yeah.
I said, you probably ought to just go home.
It'd be easier.
Take the day off, go figure it out.
And he goes, I don't want to.
That's not bad. But yeah, that's the other side of it, right?
You gotta be able to leave your home at home.
And truthfully, you've got the kind of wife that I do to where I'm not getting, even when
the kids were little, I've never gotten stuff dumped in my lap from family problems in the
middle of the day.
She's not a high maintenance woman, quite the opposite.
My wife did not say, wait till your father gets home. She took care of it, I can just tell you.
And that's one of the reasons we were able to grow and do things, because I was able to concentrate, and I didn't have a wife that called me 52 times in the morning. It wasn't needy, you know,
that kind of stuff. Yeah, my wife's very much on board with this. It's, it's, it's, but the one thing she says to me is, you know, Sean, you, you
need to be present when you're here.
Yeah.
You cannot be at work.
And she's right.
And, um, it making that mental switch has been, it's been tough.
I'm still working on it, but.
Yeah.
It's not hard.
It's just worth it. So how many, so you grew from doing this
out of a church, how many employees does Ramsey Solutions have now? Just under 1100. Wow. 1100
employees in your facilities. It's incredible. Yeah, we've got a great campus. I'm real proud of it.
God has blessed us beyond our wildest imaginations.
Crazy, out of control.
Let's talk about culture.
So I know culture is extremely important to you in your business, as is to me.
I'm building out our culture.
I've been building it since the beginning.
And I just want everybody to be proud of where they work,
enjoy coming to work, not going home and going,
oh shit, you know.
Everybody complains about their work, almost everybody.
And so I'm really curious to hear
how you built the culture of Ramsey. I never hear anybody when we do a hire we get a lot of people
from different networks around the area that apply that they can't stand where
they work. We've never had one person apply for Ramsey. No. Why? Because they love
what they're doing there and they believe in what you're doing and
and so I'm just curious to hear how you built the culture and how you keep your employees
so proud of what they're doing.
I've only seen a couple of places like this.
Well, number one, it's not perfect.
We need to say that out loud.
But again, much like the other discussion we were just having, it's a matter of being
very, very intentional about it.
The first thing I think that I remember is we got to about, I think we were 60-something
people and I hired an HR director, which I didn't want.
That felt like corporate crap.
I didn't want to do that.
It sounded like, and one of the first things I told him is, you're anybody. The manager, the leaders are gonna hire their own people. That's not
your job. But your job is just to help us understand some of this HR stuff and
because HR has in corporate America has way too much power, as far as I'm concerned.
I don't want them to have the power. I want them to just help us get the work done.
And so the guy's name was Rick Perry. He was brilliant. And he retired from Ramsey not long ago.
He worked there for many, for decades.
And we would have something blow up and we, some kind of a problem with the team or with whatever. And the way I've always done everything is we just the leadership team
makes the decisions in a collaborative style. We just all get in a room and we argue about it
and we figure it out. I don't walk in and go, I have the answer, because I don't a lot of times.
Or I may, but I don't go, I'm the guy that owns it, you have to do what I say.
It's not because I'm afraid to tell somebody what to do. If they need to do it, I'll tell them,
but it's very much a thing. I told you I did an exercise with a ministry thing with Seal Team 6
one time, and you and I talked about that offline one time And I just loved watching those guys get together at the end and debrief and I'm they I asked if I could stand
You know just got a circle. There was one squad or whatever and I
Asked if I could stand there with them the guy that you know the guy said sure and I don't don't say anything
Just listen. I wasn't planning on anything to say.
But I didn't know who was the senior officer by body language or by input or by criticism.
They all took down problems.
They were very blunt, very clear, very kind.
But you couldn't tell who was the leader.
It was very democratic, so to speak.
I want to watch them debrief that mission or that exercise we had done.
And what went right, what went wrong, all that kind of stuff, right?
And to learn from doing the exercises, I guess, was the point.
So that's kind of what we do, but I didn't know that that was a common thing.
I just did it.
And so everybody's more than welcome to argue with me as
matter of fact it's preferable if you argue with me because if you don't have
anything to add why are you here and so let's get in a room let's do the same
thing let's debrief this thing so we would debrief it and Rick would sit in
there because he's an HR director and we would go okay we got it here we drive
it take it to ground here's what the answer is Here's what we're gonna go do and then Rick would say whoa whoa
Let me make sure because I'm gonna write it down
What the value was?
What was the value system the the core value?
That drove this decision what why did you all come to this decision because all of you seem to
You went around and around around and boom you it landed on it
Why did you do that and he write it down down. And he goes, okay, that's a core value. I don't even know what a core value is, but okay, sure. And we get up and
go on our way. He started collecting those and he wrote down like 16 or 18 things. He
said, this is how Ramsey makes decisions. This is who we are. It's not who we wish we
were. It's who we are. It's not aspirational, it's this is it.
This is the way we decide to do stuff.
And the stuff he wrote down, I mean, it was accurate,
but it was horribly worded.
And so we got in a room after a few years
and looking at that stuff and went,
yeah, that is how we make decisions.
And this is a training tool.
We can show everyone in the organization,
this is how we make decisions.
These are our core values.
And if you get these core values, then you will know what to do if we're not there.
You will know that if I'm in Scotland, you can send a jet for the guy, this kid, you
know.
You will know that's what Ramsey would do.
You can finish my sentences because these are the core values that cause my sentences
to come out of my mouth.
And this is what Dave would do.
What would Dave do? What would Dave do?
What would we do?
What would Ramsey do?
What would God want us to do in this situation?
Write it down.
And so, some of them were a little bit redundant, so we ended up with 15 and later 14.
And we put little better titles to them and a little better stuff.
And then we used those to say, this is who we are and we reinforce those I taught one of them for 30 minutes and staff meeting to all 1100
people yesterday I do that we do it over and over and this is who we is this is
who we is you want to be a we this is it if you're not this you're not one of us
this is who we is this is who we is this is who we is and the one I taught
yesterday was marketplace service if you open help enough people, you don't have
to worry about money. And so your job is to blow the customer's freaking mind. If you
help enough people, go make sure they get help. They called you. They came in contact
with us. God sent them to us because they were hurting or they had an opportunity. And
we need to
give them hope in that area with a biblical common sense answer.
Your job, no matter what you do here, is to blow their mind.
If you're shipping a book, if you're writing a line of code, if you're in HR and you're
recruiting, your job is not like crazy in the building.
Your job is to put people in a seat that are going to be crusaders because our job is to help people and we won't have to worry about money and we haven't had
to worry about money.
So that's one.
Another one is we don't gossip.
No gossip.
Hand your negatives up and you're going to have negatives.
There's 1100 opportunities in the building for you to be pissed off.
So you're going to have problems.
Human beings are in this building, you're not going to like one of them. Something's going to happen that's going to hurt be pissed off. So you're gonna have problems. Human beings are in this building,
you're not gonna like one of them.
Something's gonna happen,
it's gonna hurt your little freaking feelings,
or you're gonna get frustrated with leadership,
or you're gonna have this welcome to life.
Hand your negatives up.
You can have your negatives, don't be belligerent,
but you can come into any leader's office
and sit down and go, I don't understand,
I'm really frustrated, help me.
You can do that anytime.
You cannot do that at the water cooler with a co-worker and go, leadership's a bunch
of idiots, because that's disloyal and I will fire your butt.
I have no tolerance for that crap.
If you're going to do that, you need to do it in a Facebook group after you quit.
Leave me alone.
I'm not going to give you money to run me down.
Henry Cloud says, I don't understand why people pee in their own cereal and then gripe because it tastes bad.
Don't shit in your own backyard.
Exactly. And people do it all day long at jobs. All they do is sit around and talk about
how stupid the place they work is, and these are the people that give them money to feed
their family. You ought to be ashamed of yourself. If the people you work for are stupid and
you stay, what's that make you?
Stupid. So hit the road. Don't let the door hit you in the butt. And we have this talk all the time.
And about once a year we got to fire somebody. But most of the time there's no gossip.
Because we don't do that and if someone starts to say something they go, wait a minute, we don't do that.
And you don't have to have even a leader. It could be somebody that joined the company three weeks ago and they go, hey,
wait a minute, they told me in onboarding, we don't do that.
If you got a problem, you probably ought to take it to the leader,
because I can't help you with that.
If you're sharing negatives with somebody who can't help you fix it,
that by definition is a bunch of crap, and we don't do that.
That's one of the 14.
And it's weird, It's very weird, very
strange but it's very clean. The air is clean in the place. There's no bad smells.
Everybody holds each other accountable.
Yeah, we just love... because everybody wants to work in a place where you don't have to
watch your back. Somebody's not knifing you and the freak from behind.
Yeah.
In most places, you're trying to get your work done while looking over your shoulder.
And that's just counterproductive.
And so stuff like that, we just kept doing that.
And it's just reinforcing, reinforcing.
And I was having lunch with my son,
who's our president yesterday, and he was telling me
about a thing that's going on.
I said, yeah, you know what that guy says
that we all talk about?
And he said, yeah.
He goes, yeah, I know what you're going to say.
And I said, good, what am I going to say?
He goes, we get what we tolerate. And I said, yeah, he goes, yeah, I know what you're going to say. And I said, good, what am I going to say? He goes, we get what we tolerate.
And I said, OK, then don't freak.
You're going to let that go on.
You know, you don't sit here and tell me
how frustrated you are about fixing.
You know, you get what you tolerate.
And so I'm going to be kind, be clear, and be gentle.
But sometimes your job is that you don't get to work here
anymore because you're not a we. And you're more concerned about your little toxic problem or whatever it is you've got
than actually being a part of this team and getting work done and helping the people that
aren't here. This organization has been blessed and we are blessed to be a blessing like Abraham.
That means that we exist for the people that are not inside the walls of that campus at
Ramsey. We exist for the people outside those walls, and if you don't be centered on them, you're not one of us. And we just talk
about that with that kind of, in the voice, you know, all the time. And we have for 30 freaking
years. And so people choose, they run out of steam, they choose, they start to think we're
incompetent. That happens all the time, and they leave, they quit, they go do something else.
That's okay. That's fine. Just, you know, if your spirit leaves, for God sakes, take your body with
it, you know? And that's our stuff we talk about until everybody's sick of herniated.
But then it sticks.
You know, it's interesting too that you, I mean, you've always done it, but you picked
that up when you did the exercise with SEAL Team 6. You know, I wasn't at always done it, but you pick that up when you when you did the exercise with SEAL Team 6 is
You know I wasn't at 6, but that is that is the culture of the SEAL teams. Yeah, it is everybody's vested
Everybody has ideas everybody dies if you don't yep, and so I dies at Ramsey. That's serious
Yeah, and so you know that's that's something that I brought here is I love to hear ideas, I love to hear
to flush it all out.
We call it a hot wash.
And I love to hear critiques.
I don't want yes men that are just going to be like, yes, yes, yes, yes.
We flush everything out, all the positives, all the negatives.
And so it's just, thank you for sharing that.
It's reassuring to hear that.
But then sometimes folks that you thought were going to be with you a long time,
their brain goes and leaves.
And then you got to sit down and have a hard conversation and go,
you know, that's not, can't be here.
And, you know, I've had some of my best friends that worked there because they've
been with me for 20
years.
I mean, these are a band of brothers, band of sisters.
We fight together.
We take on freaking COVID idiots and we take on all this other crap that we all have to
deal with out here in the marketplace and all the haters.
And you take on all the whatever, the negative press or because somebody's always got something
to say, you know, and you take on all that stuff together and you fight and then you win and then you fight and then you go to the Super
Bowl and you lose in the last play, but you almost got there and then you, you know, and you do that
for a long, long time. And then after 20 years, they decide that they're not going to be there
or that they don't want to participate in this culture anymore. And it's really painful, but they can't stay
because I'm not quitting. So we're going to keep doing it this way. And so somebody's
got to leave and it's not going to be me. So it's not how this works.
And it's, but man, we just have to have those difficult conversations, we call them, and
they're a regular part of the rhythm too.
John Maxwell says you can't sanction incompetence, because if you sanction someone not doing
their job, now if they got cancer, that's different, right?
But I mean, you don't sanction someone that's just a half-butt, because all the other studs
are looking at the half-butt going, wait a minute, that's okay.
No, that ain't okay.
Now you can give somebody some grace if they're going through a personal thing or lots of
grace, but I'm talking about just in general, we're playing away in the Super Bowl.
You better take your block and hit it.
Yeah.
Well, Dave, let's take a quick break.
All right.
And when we come back, we'll dive into your new book.
Okay.
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All right, Dave we're back from the break.
And man, I got so excited to talk to you
that I forgot to give you your gift here.
Oh.
Everybody gets a gift.
All right, gummies.
The same gift.
Love your gummies, man.
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Love it. Thank you.
Yeah, you're welcome. You're welcome.
But, you know, I did have, before we do dive into your book, I just had a couple of questions, just random questions.
One is about Generation Z. And, you know, I'm sure you hear it a lot more than I do, but
a lot of grumblings on
stuff to buy a house now,
interest rates are high.
What advice do you have for Gen Zers?
A lot of them seem...
How do I say this?
A lot of them seem to think that it's impossible to be able to afford
a home and to get ahead financially in today's economy.
You know, I'm actually in love with Gen Z. It's one of my favorite generations. We've got about 450 of them on our team. Wow.
And they do share one characteristic with the millennials.
They're very bifurcated, meaning they're either awesome or they suck.
There's no middle ground.
They're not posers.
Gen Z's really not posers.
They're really not, they don't do facade.
They've grown up with a magic wand in their hand that they can push a button and stuff happens.
They've grown up being able to answer any question instantly. They've grown up with influencers
that aren't real, that haven't earned the right to influence.
And so they're very careful.
They're wise beyond their years in that sense.
And so what we end up with is the ones we end up talking to in the money space.
I'm talking to ridiculous 22-year-olds that are calling in that have,
this guy called me the other day, he's got $150,000 saved. ridiculous 22 year olds that are calling in that have sky call me that they get
$150,000 saved
He's 22 years old. Like a fellow freak. Did you do that man? I didn't I couldn't do that was 22
I borrowed it but I couldn't do it. This is a pretty they're very impressed very serious minded
And then there's another group that's entitled and victim based. Mm-hmm, and they're like
And then there's another group that's entitled and victim-based, and they're like,
capitalism has failed me, you know, bull crap. But, you know, there's kind of been that in every generation. There's always a group of entitled whiners, and there's victims, and there's always
ones that are victors. And there's always a percentage of each. So, but anyway, the overall
answer is that I give to folks that are struggling with the ability to afford life or to afford to buy a home
those kinds of things is
The you're making the mistake of thinking that because something today is your situation
That it's going to be your situation tomorrow
Life is not a still shot. It's not a single frame. It's a film
strip and a hundred percent chance the next frame is going to be different than the last
frame and the next frame and you're going to go through this thing because if I, you
know, when I went bankrupt and I was in my twenties, if I had said, okay, that's the
definition of Dave. I know that is my identity. I'm an idiot. You know, I would have been still sitting there, right? But
instead I go, okay, no, wait, that's just where I am today. That doesn't necessarily
define tomorrow. And so maybe today you can't afford a house with current interest rates and your salary, your income.
That does not mean that's the case tomorrow.
Interest rates will change, house prices will go up, and hopefully your income will go up.
And maybe you need to adjust where you live.
Because when I started the radio show 33 years ago, there was a large number of people that could not afford to live in downtown Manhattan in New York City.
Thirty-three years later, there's a large number of people that can't afford to live in downtown
Manhattan, some of the most expensive real estate in the world.
You can't live in Silicon Valley and make minimum wage today.
You couldn't 20 years
ago. You can't live in San Diego and buy a home, which would be double the national
median average on homes. If you live there making entry-level and you throw
boxes at Costco, you can't do it mathematically. By the way, you've never
been able to do it. So you're going to choose to live somewhere else or do something different. And when you make those choices, the frames
change and you're going to be okay. But you have to say, instead of, I'm going to sit
here and whine and I'm going to be a victim of the circumstances. I'm instead, I'm going
to control the controllables, which is what I make, where I live and what am I doing to
better myself so that I make more and choose to live in a place
that I can buy a house?
I had a couple on my radio show do a debt-free scream yesterday.
They paid off their home at 37 years old.
He is a middle school math teacher and she is a stay-at-home mom.
How in the world did they do that?
They live in a town that is in the middle of nowhere in Kansas.
It's outside of Wichita, which means there's nothing there but groundhogs, right?
Prairie dogs, right?
Pete Slauson Sounds like where I grew up.
John Larkin But I said, what's your home worth?
$125,000.
And they paid off their home.
But he's a middle school math teacher, makes $65,000 a year. His
wife stays at home with the kids and they've chosen to live in that location
for whatever reason. They may have started there, I don't know how long they
were there. I didn't get the full history and bio on the family, but they did a
debt-free scream. They're 37 years old, haven't paid off house. But they're not
sitting in the middle of San Diego going, oh I make $65,000 as a middle school math
teacher and middle school math teachers are underpaid so I can't buy a house. No you
doofus you're sitting in the wrong place with the wrong number of wrong set of
numbers. You've got to change something here and when you change then you'll go
on to the next frame and you'll be just fine. So make more, move both, wait on
interest rates to come down, save some money, pile up some money,
get ready for the market to slow down, pick up whatever the market's going to do, 100%
chance that it's going to be different five years from today.
What do you think about crypto?
I mean, I've heard you speak on crypto, you hate it.
I don't know if that's changed at all.
I mean, I believe the Trump administration just put some into the, what is it, the reserve?
Bitcoin, Cardano, Ethereum, and is it XRP?
Yeah.
And, you know, I'm just curious, you know, the space just seems to be getting bigger
and bigger and evolving and more people are taking it seriously.
I was just curious.
I think it's going to continue to get bigger and I think it's going to continue to get
better and it's going to continue to stabilize.
I mean, it was a volatile Wild Wild West crap show for a long time and it kind of still
is really, but it's not nearly as bad as it was when we first started talking about the
subject. So I think it's getting better. bad as it was when we first started talking about the subject.
So I think it's getting better, it's getting more sophisticated, it's probably therefore
getting safer.
But even when it stabilizes and becomes more normalized, so to speak, and it's got a little
track record to it, and you can look back and go, okay, the last 15 years is what it's
done, not the last 15 days.
Then you've still got to say, okay, what do I want
to invest in? And what happens with people with gold or crypto or a lot of other things is they
confuse the concepts of speculating versus investing. And that's why I've come out so hard on crypto because I have people calling and saying I'm not doing
investing I'm
Doing crypto investing in crypto, which is an oxymoron you can't the only thing you could do in crypto is to speculate
The only thing you can do in gold is to speculate
Speculating is a short-term play
Because if you look at a long-term play
on something that doesn't have a track record, crypto, you can't look at a long-term play.
You're really, you know, gambling is here. Speculating is I'm putting some money in,
playing with this, I think I might make some money. But I'm not really not thinking 40
years. I'm not thinking 25 years. I'm not thinking 25 years.
I'm not thinking I want to retire from this, but this is speculating.
Even if you're a home builder and you build a home that doesn't have a buyer, they call
it a spec home.
They're speculating.
It's a short-term play.
They didn't build a rental property they're going to keep for 25 years.
They built a piece of inventory that they want to turn right now into money.
So speculating is short-term, investing is over here is long-term.
They're not the same thing.
If you want to speculate, which would not be your, you're not betting the farm, you're
not betting your quality of life, you're not betting your wealth building portfolio on
it, you know, I've got friends that are worth $100 million and they've got, you know, they
put a million dollars in crypto.
But if they burned a million dollars in the middle of their kitchen floor, they won't
miss it ratio-wise.
That's speculating and that's a proper view of that.
If you want to do that, I'm not going to yell at you about it.
But the reason I've come down so hard on it in the public eye is because I've got people
not putting money in their 401k and good mutual funds.
They're not buying a house.
Instead, they're putting 100% of everything they have in the middle of the roulette wheel.
And that's stupid.
You know, that's just ridiculous.
You wouldn't do that with anything that doesn't have a long, wonderful track record.
And generally where you want to be with investments, what Buffett talks about is true.
I want an investment that is creating wealth, not changing in price.
There's a difference.
So when Home Depot stock goes up or Apple stock goes up, it's because they made a profit.
It's because they put products in the marketplace
that was wealth created.
When crypto goes up or gold goes up,
it's just because somebody else wanted it more.
It's not creating anything.
It's what's called a commodity.
And so you speculate on commodities.
If you wanted to buy futures in corn,
or if you remember the old movie
with Eddie Murphy trading places, right? You know, frozen orange juice futures or something
stupid, that was kind of funny. But if you want to play this, if you want to day trade
in stocks, that's speculating. It's a short-term play, and it's just right over here next to
gambling. It's not what you would do for
your long term.
And so it should be money that you could set fire to.
Okay.
And you'd be okay with it.
If you do that, then you can talk about, okay, how does Bitcoin work?
What is the actual chain?
How's the whole thing?
Yeah, sure.
I get all that.
That's not the issue.
The issue is I talked to 26 year olds who go, I've invested everything I have in Bitcoin and it's $50,000
and I don't have anything else but that.
Why didn't you go to Vegas?
Same dead gum deal, man.
I mean, if you're pretty good at Texas Hold'em, you probably got as good a shot as you do
at Bitcoin.
So it's going to be okay.
But if you chart Bitcoin and you don't see risk, you're dumb.
Because it's all over the freaking world.
And that tells you it's a highly volatile short-term play and you're trying to ride
this thing out.
It's got a cool factor to it because it's technology and it's a fad and everybody wants
to be in on it and all that kind of stuff and the funny thing is in my world I get so much hate
because these guys that it's like a cult it's like if you don't do if you don't
believe in it you're going to hell you know you know I'm saying they're like
Ramsey's Ramsey's completely invalidated everything he's ever said
because he doesn't believe in this and I'm so emotionally and psychologically
sold out on this one particular thing
It's like George camel one of our guys says it's like Mary Kay for young men
But you know
I don't care if you want to do it
But just be able to burn the amount of money you put in there in the middle of your kitchen table and not miss it
Makes sense back to Gen Z. I mean what you got 400 and something Gen Zers working for you?
Yeah, over half our team is in their 20s.
Very, very innovated generation.
Very passionate. Very innovated.
We're talking about culture earlier.
I mean, they'll charge the gates of hell
with a water pistol, man.
They're passionate.
They're missional.
And you give them a mission,
you give them something work that matters,
and we're helping people, and they get enthused about it. It's, They're missional. And you give them a mission, you give them something, work that matters, and we're helping people,
and they get enthused about it.
It's, they're crusaders.
They're wonderful for Ramsey.
What are some things that you think they could work on?
I'll tell you a frustration I have,
is our social media department.
It's always, you have to have a Gen Z
or run on your social media, in my opinion.
You shouldn't have anybody over 30 years old doing that.
Yeah, I don't think we do.
I think all of them are in their, maybe early 30s, but yeah.
We contract some stuff out and time and time again, you know, we, I think Gen Z is very
entrepreneurial mindset as well.
Yes.
It seems to be.
And...
Because they've lost faith in the traditional systems, they're cynical about traditional
systems.
And sometimes in a toxic way, sometimes in a good healthy way, suspect of the man, almost
like old hippies or something. Yeah. One of the things that I see is when we contract stuff out to somebody
from Gen Z is they seem to be, in my experience, which is very limited, it's not like we've gone
through a million of these people or anything, but they stack, they seem to stack too much on their plate.
Whereas, whereas is like, they want to, they want to, they want to do our stuff.
And then they add more and then they add more and then they add more.
And then we see, we see productivity and quality of the content creation start to diminish.
of the content creation start to diminish. I'm just curious if you have any insight on that,
or any advice.
No, I think it's just back to probably some real clear guidelines
and accountability to certain behaviors that we want.
And so what we've had to do with, it's not just Gen Z, but it does appear there,
is in content creation, I don't understand this because I did not grow up with this thing
in my hand. It's not native to me. When I was a kid, there was a rotary black dial phone on the wall with a cord, you know?
And so if you're talking to your girlfriend, the
rest of the family was hearing it, you know what
I mean?
It's, but these guys, they've been content
creators since they were six.
And now you're asking them to create content.
And so what we've run into sometimes is they're
just so accustomed to do it.
It's just part of their psyche.
It's a developed skillset just to exist in their generation.
And so sometimes we run into some arrogance with that.
Like because I've been doing this my whole life, I got socks older than you, but because
I've been doing this my whole life, I'm going to tell you how to do this." We're like, no, no, no, no.
Now we got confused.
You work here, and so now we got to start again.
You're really good, that's why we brought you in here, but you're not the only one who
ever had an idea.
And no, you just stepped out over the line with that piece of content, and that's not,
it's not in our voice, it's not in our brand brand and it's in your brand, but your brand's now going to conform to ours if you want to stay here.
So, and it's just, it's accountability and it's, but it's very seldom with, it isn't a level of kind of arrogance, but it's not malice.
It's not like they're being belligerent about it. They just, it's native to them. And so it just
requires some kind, clear leadership and accountability. And so, in the instance of what you talked
about, what I might do if I was facing that is I would like to go, okay, look, if you
want to take on some of the projects, that's fine. Other than just ours, you're a freelancer,
you don't work for us but
let me go ahead and warn you that we're looking at the quality of our stuff and
the instant you get too much on your plate we're probably not gonna be able
to work with you anymore so you really need to temper this and you need to
manage it and as soon as I see it I'm gonna bring it up again and if I bring
it up two times it's starting to be a real issue. You know, and I just be real clear like that and just, not mean, but just go,
I'm not okay with you filling your plate till the food falls off.
And that's not cool. And I don't want to be the food that falls off.
And I've had that, we've had that, and again, it comes from a positive place
because they're so empowered. They think they could do anything
because they can. They can just push a button, crap happens. And our minds are like, wait a minute,
it's an abundance mentality, but it's a weird one versus a scarcity mentality, where you and I are
like, okay, resources are limited, act like it. And it doesn't even occur to them that you can't get something automatically
because they have their whole life.
It's a damn good point.
Let's talk about the Trump administration in the first, what,
first couple of months here.
How do you think it's going with the economics?
How do you think it's going with the economics?
Well, economics, the reason you and I and Joe and Theo all did interviews with president Trump and obviously Joe's the 800
pound gorilla in that, but the, we all have major top 10
800-pound gorilla and that, but we all have major top 10 podcasts and we all, and then Joe came out and endorsed him, and probably three weeks before that I did.
I don't do presidential, I don't do politics, I don't do endorsement, but I did it mainly
based on the economy.
It was not the only thing, but I'm concerned about some of the same things other people were border
woke all that stuff, but
happy about all that stuff, but the
Economics and I said this on this show one hour because I knew I was gonna get flooded with anti-trump hate
Because a fair portion of my audience are not conservatives
But the economics, oddly enough, is as much psychology as it is math.
Let me give you an example. If I, as a small business owner, believe that things are going good and they're going to go good. I hire, I buy equipment,
I stock up on inventory. So I create an economy. Hiring people creates a positive economy.
So I'm acting based on my feeling, based on my psychology. And so it
becomes a self-fulfilling prophecy that if enough people believe things are going to
be good and they start taking actions as a result, they cause things to be good. And
that's what I felt like and I still think the Trump administration is going to deliver.
It's what Ronald Reagan delivered when he turned the economy around. It was more about
hope than
it was some tax change.
Okay.
It was more about this guy believes in America. I believe in America. He believes in capitalism.
I believe in capitalism. And I believe that the free enterprise system and freedom and
the ability to go open a business and live my dreams, I believe in that. He believes
in that. He's going to cause that to happen. He's gonna create an environment where that works.
And so I'm gonna go do it.
And that's what we did under Reagan.
And that's what Trump is delivering
when he's making these fabulous vision casting statements
about we're going into a golden era.
You know, he's speaking it into existence almost.
You know, he's trying to.
And if he makes enough people believe it,
they'll go do that. On the offside, then he's doing that fabulously. And then the games he's playing
with the tariffs are scaring the crap out of Stock Market. And it had been up considerably before that.
But there may be a method to that madness.
I don't know.
I'm not privy to the inside workings of this administration.
I don't play in that world.
But there's one benefit that will come from that is the bond market prices could go up,
which will drive their interest rates down, which also will drive the economy.
So if you drill baby drill, which is about somewhere around one seventh of the national
economy is energy related.
If you get one seventh of the economy, boom, and you get interest rates down and get real
estate moving again, even if the stock market goes down, the stock market will come back because that'll stimulate everything.
It'll get to moving.
And it's not him physically doing anything.
It's all of these words.
And I know he's, I think it's obvious he's trying to do some other things with the tariffs
other than tariffs.
He's trying to get compliance on borders being shut down.
He's trying to get compliance on them dropping their tariffs down, which they've ridiculously
cut our throats for years.
A lot of these countries have.
The trade deficit and they're charging us 100% tariff and we don't charge them any.
And we're all sitting around and now we decide we're going to charge them something.
We act like we're the bad guys, which is ridiculous.
So politically or policy-wise, that's ridiculous.
But the offside is that it's destabilizing the markets because people are worried instead
of inspired.
If you get more of them inspired than worried, the thing will pick up and it'll get moving.
And I still think that's what's going to happen.
I think the offset has just been the destabilization of all the tariff discussion has destabilized
and offset some of the positive feelings that would have caused.
So in other words, a business person sitting today is going, okay, I think all this stuff's
going to get really good over here, but I don't know what these tariffs are going to
do to us.
And so instead of hiring and buying equipment, they're going to kind of wait to see how that
happens. So we've had a delayed effect on Trump having a positive effect on the economy and this
Probably because of all the yeah kick kick kick around the tariff because the actual physical tariffs that have actually happened is almost zero
And not that's just been discussion Wow
I didn't realize that he's just throwing grenades over there and shaking things up and you know
I mean actually how much have prices actually already been affected by a tariff almost zero so far
Because they get right up to it and then they go oh wait a minute they conceded and we're gonna wait
We're gonna give it another 30 days. Oh well that one we're gonna do that
But we're gonna take out all these others
And you know if you it's hard to follow and even if you charted it all, exactly what all is really
happening. I guess if you're in the middle of it, you would, but I don't care enough
to chart it, so I'm not going to fool with it. But I'm really excited about where we'll
be in 12 months. Still I'm predicting that. I really, Ramsey's gearing up. We're getting
ready. We think there's a wave coming and we want to ride it. Nice. What about, you know, I agree with what he's doing with the tariffs and I like to see us stand
up to this shit. On the flip side too, you know, I also really like Doge and what they're doing.
Oh man, that's just incredible.
Look, I don't know shit about economics or the economy or anything,
but I do see, you know, I just had secretary of the VA on earlier this week. And you know, VA,
nobody likes the VA. And it's overstaffed. And you know, just for some context there's four hundred and eighty something thousand
employees at the VA
The US Army has four hundred and fifty thousand active duty members
So they're definitely heavy and we and they've gone through
USAID and all these other places and it's a good idea gone bad there there there there they're cleaning out
I get what they're doing. They're trimming the fat
I think the fat needs to be trimmed, you know the national debt understand all that my fear is
You know is I mean the VA secretary of the VA's is looking to slash 83,000 jobs here
So when you look at the hundreds of thousands of jobs, they're gonna get cut from government
positions are we gonna see I mean that's hundreds of thousands of jobs are going to get cut from government positions. Are we
going to see, I mean, is that going to affect us?
No, no, because it's not enough in total jobs to cause like an unemployment crisis or something,
which you would have to have to, you know, that would lead towards probably a recession,
a contraction of the economy, because there's not enough people that have money from their
job to spend, so they're spending and that contracts and that's what a recession is.
But I think it's small enough, you know, it's a little bit like, you know, the old joke,
major surgery is surgery that I had, minor surgery is you had. And so, I mean, when you lose your job, you're 100% unemployed.
You don't really care what the unemployment rate is.
And you really don't care about the philosophy of the Trump administration or Elon Musk's
ideas.
You just lost your job.
And so, for that person that's losing their position, it's huge.
But in ratio, in the entire economy, the number of jobs,
it's not going to be the end of the world. And it's offset by the savings, the deficit and the debt
going down, and the chance we could actually get a balanced budget again. That's very productive for
the economy. Because every time there's a deficit, remember what happens is, okay, those lost jobs are
harming the economy, but also if you don't have a lost job and that job creates extra
debt, deficit is financed by debt, right?
When you spend more than you make, they finance it by debt.
That debt is sucking money out of the economy.
And so it becomes a parasite.
It's a tick on the butt of the economy sucking the blood out of it.
And so that's the problem with the overspending is it pulls money out of the currency, which
if it's out here moving around between your business, my business, and we're buying, you
know, we're spending money at the restaurant, and we're going on vacation, and we're buying a Southwest Air ticket, and we're doing all the other things, we're moving, you know, we're spending money at the restaurant and we're going on vacation and we're buying a Southwest Air ticket
and we're doing all the other things.
We're moving the money around.
They put it on the shelf and now the economy's smaller.
And so that's not as bad because of all these lost jobs.
So there's an offset there.
Okay.
So, you know, again, I think what little trouble would be would be more than offset by that.
And the other thing, it has to be offset by what we were talking about earlier. What does
the average business person like me, that's got a substantial business but not a huge
business, I'm not General Motors, I'm not Apple, but somebody running a business like
mine which 54% of the economy is companies that are 500 people and smaller
Small business is the mathematical backbone of the American economy. So the guy that has a heat and air company that's got
400 people and a little small fleet of trucks and they fix heat and air on people's houses. What's he looking at?
Okay, he feels a lot more positive about government waste being chopped off at
the knees than he does negative of some of those folks losing their job.
Okay.
And again, he's the one making the decision to spend or to hold his
cash because there's a storm coming.
Am I going to invest because there's sunshine coming
or is there a tornado coming and I got to put a put plywood on the windows and pile cash and get
ready. Because when he piles cash in macro, when a whole bunch of he's piles cash because they think
a storm is coming, that freezes the economy shut. But when they believe the sun is coming that freezes the economy shut. But when they believe the sun is coming, and they believe
more in Elon causing, Doge causing the cutting, the sun is coming than he does those lost jobs.
Okay.
So again, I think it's an offset. Both are very real, and they're very personal if you're in them.
I'm not trying to discount if you work for the VA and you're going to lose your job. I'm
not happy for you personally. I'm happy that our nation is addressing waste though, because 100% of the intelligent
human beings walking around realize that the waste is really freaking-diculous.
Yeah. Yeah. Yeah. You know, I'm with you. It's just, I think it's something we have
to go through no matter what
It's like and the fact that they're actually doing it not talking about it. Yeah for the first time in
modern history Everybody's talked about it. No one's ever done anything not in the GOP and not in the Dems
None of them have ever done anything
it takes this wild animal to go in there with a dead gun machete
and a bunch of Gen Zs with algorithms
and start stacking those cash flows and looking at this going,
well, look at there.
We've got a transgender college that we just put $150 million in India
or whatever.
I made that up.
But I mean, the stuff is coming out.
It's just not even. it's like science fiction.
It's so bizarre.
Yeah.
It's not even a debate about how whacked it is.
It's just whacked.
Let's move into your book.
Build a business you love.
What's the premise of it?
Well, you know, we talked earlier when we first
started talking about the total money makeover that you read.
And it goes through the seven baby steps.
If you'll follow that clear path,
it's the shortest distance between normal finances,
which is broken in debt, to be wealthy.
If you follow those seven baby steps, it's a clear path, and it's proven.
Tens of millions of people have done that now.
And so when we're working with small businesses, and Entrez Leadership is one of our brands
that we work with small businesses.
I love small business people, and I am one.
I've been one my whole life.
I believe it's the free enterprise system. I just like the type of man and woman that does that.
They're just, they're my people. You know, I just like them and they're no nonsense. They get crap
done, you know, and the same things make them afraid or mad that make me afraid or mad and so
I just connect immediately and again, I am one. I've been running a business almost my whole life.
So we started working with these businesses.
And in most cases, what we were teaching them
was stuff like core values or how to hire and fire,
or some basic marketing stuff, some basic accounting stuff,
some basic finance stuff, stuff that they weren't doing
because they were too busy doing the business
rather than actually running the components of the business.
So we're teaching them all of that
and have been for almost 20 years.
And I have number one bestselling book
called Entree Leadership that was the playbook.
It was the super bowl playbook
that we used to run our business,
to grow it from a card table in my living room
to where it is today.
How did we do that?
We did these things. And so we've been teaching them
and coaching them. About 10,000 businesses now we've worked with. And
been doing events for them for years and big leadership events and that kind of
stuff. We've been doing, you know, again the best-selling book. We've got software.
We got all kinds of stuff to help them, apps, all that.
So one of the things we figured out about four or five years ago, we started working
on it, was that businesses that win go through five distinct stages.
And there are six drivers of business that drive you through those stages.
And it helps immensely, it becomes the baby steps for business if you know what those are and what it takes to level up and go through them.
You don't necessarily want to go through them super fast, that's not the point.
On baby steps you'd want to go through them as fast as you could, you know.
Like you said, sell all your junk and you know, we move on, get out of debt, now we
move on up a step.
Now we start saving and investing and that kind of stuff.
With this, it's more of the maturation of the business cycle as you go along.
And it is what we went through and then we started observing it's what they were going
through and then we figured out that if we can show them that this clear path exists,
that it gives you hope that you can go through it. When you're just out there wandering along
and you don't even realize there is a path or you don't even realize there is a stage,
you don't do the stuff to level up to get better.
And so once we start showing them this system, these five stages, and they go, okay, I'm
in stage two, what do I need to do to get three?
Okay, this is what you do.
And here's your six drivers, and here's how that applies in this situation.
And we figure we've gone around those six drivers at Ramsey in 30 years, probably as we went through the five stages, we probably went around those
drivers probably somewhere around 10 times.
10 times.
Yeah, in 30 years.
Because every time you go through, you get a different version of it, okay?
And so, you know, driver number three is people.
And so, you know, driver number three is people. And so, you know, the way we hired and fired when we started was way different than the
way we hire and fire today.
So every time you come around to people and you go, okay, I'm going to get better with
culture, I'm going to get better with hiring and firing, I'm going to get better with attracting
the right talent.
But then I move around it and that leads me into planning, which is another one that leads me in.
And you go start going through it. Then you go, okay, when I go up as another stage, it's a whole different set of problems with people that I didn't have before.
And so I have to have a whole different level of skills with that that I didn't have before. Or a whole different level of planning than I had before. If you're planning a small thing, it's not as hard as planning a bigger thing, obviously.
So the drivers cycle through and we end up going through those.
So stage one is when you open a business, when you first start, and sometimes people
stay there the whole time, God help them, is the treadmill operator, which is what it
sounds like, your own treadmill. This is the drivers of the the treadmill operator, which is what it sounds like.
You're on a treadmill.
This is the drivers or the stages?
No, this is stages.
Stage one is the treadmill operator.
And so when you start, all of us are treadmill operators.
And the treadmill operators run, run, run, run, run, run, run, don't feel like you're
getting anywhere.
But we're real passionate about it.
We're going hard. And you get home at night, and you flop back on the couch,
and your wife says, what'd you do today?
And you go, I don't know, but I worked my butt off.
You know, and you're just working like a crazy person.
And you're responsible for all the producing of everything.
If you don't do it, it doesn't get done, producing.
You're responsible for all the revenue. If you don't come to work, doesn't get done producing. You're responsible for all the revenue.
If you don't come to work, the place doesn't make any money.
So in a sense, you don't even own a business, you just own your own job.
Because if you take a vacation, everything falls apart.
If you're not there that day, if you're sick, everything falls apart.
And so it's very self-dependent, which is kind of gratifying.
It makes you important for a minute.
It's also exhausting,
and you don't want to stay there. It's not a good... You will flame out if you stay in that one, but everybody starts there, 100%. Now, you may only be there two weeks. You may be smart enough
to start hiring people or have enough capital to start hiring people immediately. You may be...
This is not your first go-round on a business, and so you're better at time management.
But the thing you do to level up from treadmill to Pathfinder, which is the next one, is you
have to get time management going.
And you start talking about stuff like, I was talking about earlier that I was doing
16-hour days.
And I'm on the radio and I'm doing overhead projector teaching financial picture at night
and I'm at work all day long.
And my wife was like
a single mom for a short period of time there
for a couple of years and we're talking about
work life balance and that's treadmill.
If I didn't go do the radio there was nothing.
If I didn't go do the teaching that night
and I remember standing in that Holiday Inn one night
and I had a kidney stone and I'm completely covered in sweat
but I had to finish the lesson.
Then I finished the lesson I just started giving refunds and I couldn't give refunds
I had to get the money and so I finished at 11 o'clock at night and went the emergency room
And so that's what you do in the treadmill stage, right? You suck it up buttercup and you get it done
But but you can't stay there. It's not sustainable for your family. It's not sustainable for your health
It's not a good business model
So you start to learn to manage time and get intentional and go I'm gonna switch it off when I get home It's not sustainable for your family, it's not sustainable for your health, it's not a good business model.
So you start to learn to manage time and get intentional and go, I'm going to switch it
off when I get home and I'm going to hire some people.
I'm not the Messiah.
Other people can be important too and bring ideas and carry some of this weight.
And I can have other people that produce revenue and other people that produce the actual goods
and services.
So I don't have to be the producer and the revenue producer.
And then you get to that next stage.
And so that's what this whole thing's about,
is just walking through those stages.
And what's the next stage?
You go from there to Trailblazer.
And Trailblazer is a fuzzy middle.
It's the middle stage and it's kind of whacked.
You're really kind of getting your traction. Things are starting to happen.
You've actually got some other people on the team that are intelligent and you
can count on. You're starting to build your band of brothers and sisters and
that are gonna get her done and you all that stuff. But you really suck at systems.
You suck at processes.
Too much stuff is manual and it could be automated.
Your accounting software usually sucks at that stage.
You're not really keeping good books.
The books aren't automated.
They don't automatically produce the payroll at the end of the month.
You're having to pull stuff out.
We had like
22 spreadsheets going and an accounting system and then we would take the numbers off of those and stick them in the accounting system and then try to create payroll once a month and it was
this ridiculous thing. It was just very unsophisticated but it was just all it was was we had scaled up
a very primitive system and it was now a very large primitive system.
And so our systems and processes were broken.
And we weren't doing hardly any planning.
We were very tactical.
It was much, it was just like, whatever's in front of us, get it done.
Whatever's in front of us, get it done.
We didn't think about a year from now.
We didn't think about two years from now.
We had to make payroll Friday.
And we were just trying to make sure, get the dead gum receivables collected.
I need the money in here.
That advertiser hadn't paid us.
Why is he still in the air? You know stupid. Why do we have a collections problem?
Did we sell them wrong? Did they understand that they had to pay us? All this kind of
stuff. It's just like there's a lot of chaos. But there's a lot of business happening. So
it's kind of exciting, but it's very chaotic. And so you got to put the systems in place, you got to put the processes in place.
And entrepreneurs like me, this is the part where I really push back.
I didn't want to, I never want to be corporate America, negative parts of corporate America.
I mean, there's big companies that are good companies, but corporate America, I mean,
it's bureaucratic bull crap.
And you know know some little
twerp is his little domain over here is interrupting business getting done because he wants to protect his little thing and
We're not doing that. So, you know, well, you know counting said we can't do that bull crap get it done You know the legal teams know they work for me
You know, I don't work for them
And so that's the kind of guy, I was pushing back in the
middle of that trailblazer stage. But we still, we had to get enough governance to get things,
to get the quality consistent, and to get the systems that were broken fixed, and get, we were,
we were like filling out pieces of paper, we were killing trees, and it should have been in a dad gum
computer program, you know, and that kind of stuff.
So we kept pushing and pushing and pushing.
The other thing we didn't do is we didn't do any strategic thought.
As I said, we were all tactical.
There's everything's hands on, hands on, hands on, hands on.
So I started, I hired some guys that were and some gals that had an MBA, had a master's
in business and I don't have that.
I've just, I've got an undergrad, but...
And I started realizing as I talked to different MBAs
at other companies that we were coaching, and I was talking to these guys
that there's... I don't know all the details about getting an MBA. I mean, I know
basically what it is,
but I did figure out that roughly a hundred percent of the MBA programs
do a really good job of teaching
strategic thought.
Get above the problem and get the 30,000 foot view, then you know how to navigate.
And rednecks like me, I'm just plowing through.
And the guy goes, look, if you would turn right and then turn left, you don't have to
kick the barn door down every time.
You could just, it's easy, right?
You got to get above it to see that though.
And so, you know, you just took off, put the pedal to the metal and hope you find Florida.
How about a map?
You know?
And if you're going to go, you ought to have a map.
And so that's their thought.
And so I always laugh and say the MBAs that we hired, they taught me strategic thought.
It was not my nature because I'm very much in your face in the moment, entrepreneurial,
tactical.
Go mow the grass, collect the money, you know, that kind of thing.
And so they taught me strategic thought and I taught them how to work.
But anyway, that's our joke around there.
But it's also true.
But so we, you know, because we work our butts off. And so that kind of stuff then started to help us move to the next stage,
which is the peak performer stage.
And that's the fun one, man.
You just printing money.
You just bailing money.
This stuff starts to come together.
It gels.
The culture and the team starts to come together.
You quit hiring doofuses because your hiring process gets better.
You quit keeping them because your firing process is better.
You, um, your systems and processes, you start to realize the importance of them,
but they work for you.
You don't work for them.
You're not a bureaucrat.
Um, you know, we, we stand on principle.
We've got our core values.
We know what we're doing.
We're serving the customer.
And now all we're doing is making each product better, or new products that
are even better, or concepts, and we can add things to the portfolio.
So we start adding a high school curriculum, or we add a budgeting piece of software, an
app, and we can start doing that because we're working in just strength now.
We've got cash because you're making more money at this stage than ever and you never
dreamed you'd make this much money when you get to this stage.
It's a lot.
And you can make good money in the others, but this is like, and I can go home at five
and there's stuff happening in the organization that I have no idea happened and it's all
the exact right stuff and I'm
happy about it.
I don't have to be in every little detail because I've got a team of leaders that I've
trained that have traded a team of leaders and we've got a bit of a chain of command
so to speak going and I need to know what's going on and I get reports on different things,
I've got accounting reports coming in but I don't have to be in every meeting.
I don't have to make every decision because they can already finish my
sentences. They know what Dave would do.
They know what that owner of that business would do.
The only downside of peak performer is you start to believe your own clippings.
And if you're not careful,
you keep doing only the same thing and you don't iterate because if you don't
iterate in this market, you die. If you're not careful, you keep doing only the same thing and you don't iterate. Because if you don't iterate in this market, you die.
If you're not constantly getting better, constantly changing, constantly polishing, constantly
changing, constantly looking for a new thing to add while you're being successful.
But if you keep running the same play, all the other teams figure out the play.
And so you can't rest.
And the problem is you're so dad gum good right now and there's so much money stacking
that you start to think, I'm really good.
And that's dangerous.
So you got to constantly give the little shock to the system, get the cattle prod out and
just go, okay, reset.
We're going for excellence.
We're going to break it before it's broken, baby.
We're going to reset, reset, reset.
And you got to constantly re-energize the whole place to raise this level of
excellence and then the last one is just legacy stage and so succession planning
how you gonna hand this off are you gonna sell it are you gonna quit and
shut it down what's the end? And you start planning for that.
I started doing that 16 years ago.
Started our succession planning and our, you know, how are we going to hand this off?
How's it going to survive after Dave?
Um, because it's not mine.
I'm just the manager.
So it really shouldn't quit.
God's whole thing that he built here shouldn't just dry up just because I die.
Um, that's a bad idea.
And so we got to start working on legacy.
And so that's really the five stages you go through.
But there's leveling up and a lot of detail, a lot of little nuanced things that you do
in there to go to work through.
And that's in 34 years, that's the five stages we've been through.
And we've watched as companies are going, while we coach them, they go from treadmill,
you know, to Pathfinder, to Trailblazer.
And when they're sitting in Trailblazer, it's really obvious to us then that, you know,
here's your problem, you don't have a system.
You know, you're doing this thing, you're pulling this out of your ear all the time.
This is a replicatable process.
You don't have to make it up brand new every morning.
And so we just know how to coach them and know how to sit them down.
So we said we better put that in a book because that clear path gives people hope and it'll
increase the speed of success and the quality of life for the guy and gal running a small
business right now.
You had mentioned the six drivers.
Let's go through those real quick.
Okay.
First one's personal.
When you start a business, most people think that the thing you start with is product and you can, and that's normal.
You got to, okay, I got an idea.
I want to start a podcast.
I got an idea.
I want to build a widget.
Uh, I want to go into this certain kind of a business. I want to be in the heat and air business, I want to be a veterinarian.
You know, you got a certain idea, that's product, the service or the actual physical gummy bears
that you create, right?
But you don't really start there.
If you do, you're going to have a problem.
But it's okay to have that in mind because that's usually the thing that gets you out
of bed and causes you to go do the business
idea. But it really does, before you get the product, it really does backtrack all
the way to the top, the first driver is personal. And the personal issue is
this, John Maxwell talks about in his book 21 Irrefeatable Laws of Leadership,
which is his best-selling book and my favorite of his, the number three law is the law of the lid.
I'm the lid on my business.
And so that's personal.
Personal growth, the growth of my business is dependent upon my personal growth.
It will never get bigger if I don't.
And so I was 33 when we started this.
I'm 64. Okay. And so obviously the guy that started this couldn't run this today. That he's not the
same guy. I've read a bazillion books over those 30 years. I've had a bazillion experiences. I've
had a lot of smart people yell at me and tell me how stupid I am and I need to
do this different.
And they were right.
And there were good enough friends to tell me the truth.
And I fixed things and stuff would break and we'd do a CSI on it and go, okay, why did
the patient die?
And you know, what's the autopsy results?
And well, that's what happened.
Or how did crazy get in the building?
Put a lock on that door.
And so, you know, we go through that stuff and we're get better get better get better get
better get better so you know when you listen to a Sean Ryan podcast interviewing some of
the neatest stories in the world my if you're a business leader and you're watching this
mind that podcast for the leadership principles that you're hearing in that, or the life principles that you're hearing in that.
If you go to a leadership conference, for God's sakes, take 7,000 notes and be going
to our leadership conference.
Read a book this year on what you want to get better at like leadership or business
structure or who's writing in the business space that's smart.
Learn from them.
And so the problem with my business is always the guy in my mirror.
That's the bad news.
The good news is the solution of my business is always that guy in my mirror.
That's very personal.
And you know, that's kind of what you and I were talking about when it was just you
and me in the room at the house one night or one afternoon is that that never stops. You can hire a CEO or a president or a COO,
but still if you're the guy you still got to get better. And one of the ways you can get better is
hire people smarter than you. I mean I got we've got somewhere around 400 people that do software
engineering. I've never written a 400 people that do software engineering.
I've never written a lot of code in my life.
I don't even know what they do, but I know that they are creating things that
create revenue and help to other people.
And I, that's my job.
It's not to learn to be a coder.
Does it scare you when you don't know an aspect of your business?
Scares the crap out of me.
But, but it doesn't keep me from being responsible for it. when you don't know an aspect of your business. Yes. Scares the crap out of me. Me too.
But it doesn't keep me from being responsible for it.
And so, like I dropped into one of those meetings, because those are all Gen Z's just about,
right, and that stuff, and they're smart.
And I dropped into one of those meetings, and they're freaking like the military.
They've got acronyms for everything, three-letter words, five-letter words for everything in
there. And it's a whole different language.
I'm sitting in this meeting for about 10 minutes, and I think I, they might as well have been
speaking German.
And finally, I raised my hand and said, hey, guys, I'm just going to be really transparent
right now.
I'm a little bit scared because I pay all y'all and I have no idea what you have said
for the last 10 minutes.
Would y'all take a minute and humor me and tell me what you've been talking about?
I might be able to add value, but I might also just be a little calmer if I actually
know what you're doing.
And I don't have to know every detail and I'm not asking you to – I'm not tricking
down your business.
I just want to learn from you.
What have you all been discussing?"
And they said,
oh, and then they told me and I understood. And I went, okay. And it was something about
the friction and the conversion rates were dropping on this particular web page. We weren't
converting. We were losing the customers. And because of the way the thing was built,
it was poorly designed and they're like, okay, this is this and they were dropping all these
acronyms around basically making the sale.
Now I know how to make the sale.
I can help with that, but I can't help you if I don't know what you're talking about.
So yeah, it's scary, but I don't have to know.
But in that case, I was just curious and I wanted to learn.
But I wasn't really holding them up.
I wasn't the bottleneck.
And if you're the bottleneck, that's where you get the problem in personal.
And so I've gotta know enough about accounting to make sure the accounting team is doing
their job.
I've got to know enough about the results of the software engineers to know that I'm
actually getting an ROI on that freaking $50 million in payroll, right?
I've got to know enough about marketing to be able to look.
I've got to know enough to look at the social media and go,
this is low quality.
I don't have to be a social media expert,
but I've got to go, I'm not cool with this video.
It's jumping around all over the place.
It's bothering me.
It's half-buck quality.
I know you quick edit it or what.
Drive me nuts.
That's a discussion I had yesterday.
And so that's the way everybody's doing it.
And I said, well, that's exactly the reason we shouldn't do it.
I can bring that to the table still but I don't so yeah that's but it's normal
for something to feel but if you only do stuff that you know how to do it'll
never get big. You got to bring team people know how to do stuff you don't
know how to do. So I need a good kicker. I need a good right guard, left guard. I need a good defensive lineman,
even if I'm the quarterback. And I don't have to do all that. And so I need a, my CFO is,
and I'm this freaking Dave Ramsey. I mean, I know the money stuff, but my CFO is dead gum genius.
He's smart.
I mean, he comes in, we get to do math riddles and stuff together.
I just love it.
But thank God that I got somebody like that on the team.
So I can hand off, hand off, and that gives me the ability to scale, the ability to grow.
But I've got to grow enough.
I've got to be willing to learn strategic thought to take me up.
I've got to be willing to get better at those things.
That's the personal.
Next one's purpose and purpose is why are you here?
And I tell leaders all the time in business, if the only reason you're in
business is to make money, you will not make it, you will quit.
You've got to have something beyond that.
Um, you and I have both talked off camera that we thoroughly enjoy what we do.
And one of the reasons we enjoy it is we're making a difference.
I mean, you brought some stories to light in this room that needed to be done.
And that was not, you didn't do that for money.
You did that because it's really fun.
And by God, it was the right thing to do.
These are stories people needed to know.
It was ridiculous that they weren't told.
And Sean freaking Ryan is who told the story.
And that's your purpose, right?
And you've got to have purpose and you've got to identify it and then you've got to
hire people that plug into that purpose.
And some of the stuff on the walls around this room are keepsakes from people whose
story got told, who would not have been told, or you're not here.
And if the guys on the camera don't understand that, if they think they just run a camera,
then you're screwed.
And so you've got to have purpose.
And the same thing at Ramsey, man.
If we hear somebody met God because they went through one of our things, and they got out
of debt, and then they heard we were Christians Christians so they investigated it. Everybody at Ramsey cries. It makes us cry because somebody
met Jesus. Because that's our purpose, one of them. Our purpose is, you know, we
teach somebody, teach number one cause of divorce in North America today is money
fights and money problems. We can get you on the same budget and get you out of
debt and get the stress out of your house and then you walk in our office
and you go, you guys saved our marriage.
Yeah.
And game on.
We didn't save your marriage.
You saved your marriage.
But we, by God, showed you how.
That's awesome.
That's our purpose.
And you've got to have that.
And you've got to say it.
And you've got to look at it.
And everybody's got to be plugged into it.
And that's a driver of the business.
If you think you're in the heat and air business,
and all you do is make money by going in somebody's house and turning on their thermostat, you're not going to stay
in business. And you think, oh, this is a great way to make some money. You're not going
to stay in business because you're in it for the wrong reason. You're in it to extract
rather than to add value to the world that you live in. And so yeah, we're going to get
to product, but, and you can start there, but you better go back and take care of you.
You better go to purpose and that'll bring you to people.
And you start adding the right ones, the right hiring and firing.
Get the right, as my friend, Jim Collins says, and book good to great.
Get the right people on the bus, wrong people off the bus, the right people
on the right seats on the bus.
And that is like a full-time job.
It's like I spend 80% of my calories on that.
Really?
Yeah.
It's people, man.
They're our greatest blessing and our greatest curse.
It's a constant thing.
And some of my greatest, most wonderful things
are the people that I've gotten to do this journey with that
are on my team.
And some of the biggest pains and scars I have in my life
are from the people that have been on my team.
But it's part of it, man.
Your other choice is don't dance.
Man, I want to dance.
I'm going to get out there.
I don't care if I look foolish.
Let's have at it.
So yeah, let's do it.
People are a constant thing and they really are a great joy by and large.
But you always got that one or two stories, like we talked about earlier, there's one
or two or three that, man, I must have been an idiot.
I hired them.
But worse than that, I kept them.
And so yeah, I have one guy tell us, and Entree, we were standing in the hallway, he goes,
yeah, man, my team, he said, they're awful.
And I said, well, you suck, don't you? And he said, yeah man my team, he said they're awful and I said well you
suck don't you?
And he said what do you mean?
You hired them and then you kept them and then you're sitting here whining about them.
Whose fault is this?
It's yours.
So yeah, leader has to deal with the people.
You don't have a choice.
People's the deal.
What is your strategy with hiring and firing?
Our hiring is ridiculous.
Might not be funny in here, but the line we always use is it's harder to get on with us
than it is the CIA or the FBI.
I mean, it's hard.
We put you through the wringer.
It used to be a whole bunch of, it got to be too many interviews.
We got it up to about the average 15 interviews before you got hired.
That was silly.
15 interviews?
Yeah, we got it down to about seven now.
We got out of control, but we just got so paranoid about making a bad hire that we wanted
to spend the ridiculous amount of energy and time to get a good hire.
But we do about seven interviews minimum now. The first one is a 30 minute
quick, not 32 minutes, not 31 minutes, 28 to 30 minutes, cultural review. And we spend about 10 minutes telling them who we are. Here's
our 14 things. Here's who we are. And if you don't want to do this, you're not
gonna want to be here. One is we work at work. We don't have remote work. We
work at the office. We believe being in the proximity of each other is valuable.
And productivity, creativity, communication, everything is enhanced when you're
physically in the same space.
And so even now it's kind of being popular because like Elon's telling
everybody to work at work, but we work at work.
And if you don't want to do that, you can opt out right now.
We only got 28 minutes invested in this discussion.
So, and then we spent about 20 minutes listening to them.
So two ears, one mouth is the ratio.
There's 30 minutes, 20 minutes listening, one 10 minutes talking.
And they don't let me do those.
Cause I talk too much, but, um, and I'm not that good at it, but you listen and
you try to determine is this person going to fit, are they engaged in
behaviors that don't fit here?
Are they... For instance, if all they can do is whine about how horrible the last place
they worked is, then they're going to do that about you. If that's how you spend your first
10 minutes in an interview talking negatively about the last place, you're probably going
to do the same thing with us.
We're probably done.
Or if they go, I hate Christians, you probably won't want to work here because the guy that
owns this place.
I'm a gun guy, as you know, but not everybody knows that because I'm supposed to be the
get out of debt guy, but I'm a firearms enthusiast.
I'm not anywhere near some kind of elite level or anything like that, but
I like to shoot and I like to click and all that kind of stuff.
And so, and I carry every day all the time.
And so they have, you know, our guys are asking, go our CEO carries a gun.
I've never seen it, but he carries a gun everywhere he goes.
That's legal that he can do that.
And how you feel about that?
And you know, some people go, I don't want to work here.
And that's good.
It's good we decided that right then.
You're not a culture fit because I do.
And I'm not changing that for you to come to work here.
So as a matter of fact, a whole bunch of people in the building carry.
So and we actually have this wonderful training program
and we do tactical training and fun stuff
and it's great team building and go to my farm
and run a thousand rounds and learn how to actually
handle a handgun and all that, it's kind of fun.
But not everybody wants to do that
and that freaks people out.
And if you're one of those people that's gun freaked out,
then I'm a Tennessee redneck.
I've had a gun in the back window of my truck
since I was 12, I mean, come on. So that's just the way I grew up and I'm not Tennessee redneck. I've had a gun in the back window of my truck since I was 12.
I mean, come on. So that's just the way I grew up and I'm not worried about it. I'm not freaking
and not making a political statement. It's just an actual fact. So do you want to work here? And
so we throw that out. We'll throw out different things like that and just ask a question. It's
not like saying you have to do it, but this is who you're coming to work with. So you need to know. And so that little 30 minute interview, that gets rid of, we either can them or, you know, that
gets, I don't think one in 10 make it through that.
No kidding.
Yeah. Because they thought that we were something that we're not, or we thought they were something
they weren't. And we don't hire people based on skill.
Uh, skill is important, but it is trumped by cultural fit value system.
Um, enthusiasm, crusader.
Um, yeah, I, you know, I give somebody that actually freaking cares deeply
and they lean in and they've got medium level skill we can take a C player like that and make them an A plus player.
But I can't take an A plus player, they'll perform at a D level if they don't fit in.
And if they're not, if they think it's just a job, if you're here to collect a check,
a J-O-B, how late can I come to work? How much can I steal while they're there?
How many times can I be on my Facebook account instead of getting my freaking work done and
then I want to leave early too?
Oh, and I need extra PTO because my dog needs his toenails done.
Oh, jeez, get out of my life.
Life's too short.
And how much can I take?
How much of a parasite can I be?
And the odd thing is people will reveal that pretty easily and you go, you're not going
to fit in because the people here, we work and we care and we love each other and we
got each other's back and we're getting this crap done.
And you know, pretty quickly you go there.
So we get past that and then we start actually getting into it.
But we've never hired anyone based on the number of degrees.
I had one guy working for me a long time ago.
He said, he came into my office.
He said, you know, I've got three graduate level degrees.
He was a smart dude.
And he goes, I've got this degree, this degree, this degree.
And he goes, you know, in corporate America, I could make double what I make here.
And I said, good.
You should.
And he said, well, I need to talk about, you know,
getting a raise. And I said, we don't give raises based on degrees, dude. This is a small
business. Your raise is effective when you are. When you kill something, drag it home,
I'll share it with you. But collecting degrees is not, you're not a thermometer. I mean,
this is not, this is not what we do.
Not a thermometer. I mean, come on, man.
This is not a thing.
So we, you know, and sweet guy.
And he worked there probably.
I can see his face right now.
I know his name.
But he's a good guy.
I still talk to him occasionally.
He's been gone probably 10 years.
But he really had bought into that lie.
And a lot of people, when you're hiring,
buy into the lie that the degree
matters or the certification matters or what I made at the other place matters.
It doesn't.
It doesn't.
What matters more is it matters only to the extent you can add value to the place you're
coming.
So, you know, four year, I've got a four year business degree.
It's a wonderful degree.
I'm glad I got it.
I use components of it almost every day.
But the actual degree itself has never made me a dime.
The tools it put in my belt, now those tools are valuable.
Extra knowledge that I didn't have, that's valuable.
So that's the hiring.
And we're looking for people that fit in, that are a we,
and that are fired up.
We love it if it's not necessary,
but if they've gone through something we do
and it's changed their life
and they wanna do that for others by working on the team,
there's a crusader.
That's a really good indicator
that you're gonna get on up in the interview process.
And then the last thing we do is very controversial.
Weird.
I figured out when I went broke, we've owned real estate that my wife never saw.
I was out doing deals and she's like, whatever want to do honey Southern belt right and you got it man
And I didn't I did some stupid butt stuff and
There are other times we did stuff and she's like well. I knew that wasn't gonna work
I'm like why don't you say something?
You know and and she always had an opinion after I told you so you know where were you when we were making the decision?
so I found that in Scripture and after I told you so you know where were you when we were making the decision so
I found that in scripture and I didn't when I went broke and I was studying this
money principles and a money principle is this who can find a virtuous wife
for her worth is far above rubies the heart of her husband safely trusts her because she's virtuous.
She's not a barking chihuahua, not a nag.
She cares.
She's wise.
The heart of her husband safely trusts her and he will have no lack of gain.
You want to build wealth?
Listen to your virtuous wife. Okay, I wasn't doing
that and I went broke so maybe I need to add that to the get out of debt list or the be
on a budget list or whatever. There's a thing I do. So we quit when we went broke and I
found that when I was studying all this stuff. I said okay I don't make major decisions without
sharing. We'll fight about it.
We might not agree about it, but we're going to talk about it.
And we're going to come into agreement or we don't move forward.
When in doubt, don't.
So we're gonna, I'm not going to go, uh, make a $10,000 investment.
And she says, that's a bad idea.
Never doing that.
Um, sounds like I'm henpecked, but I'm not because we argue about it argue about it sometimes. But not much anymore, but back in the old days we did.
And so if we get ready to do a large gift with some generosity moves with our foundation,
our family foundation, Sharon and I look at it.
I don't do that.
She doesn't do it by herself.
We do it together.
We're a unit.
We're married.
And now you are one. You know, the preacher said he didn't say, and now you're a joint venture.
And so I was running it like a joint venture. Like, I'm smart. I can just go do this. I don't need my wife. And she would say, I'm an independent woman. I can do whatever I want. Yeah, you are.
But the stupid, you know, maybe we ought to work together. Hello. And the people that build wealth
work together.
The data actually shows us nowadays.
So we quit making big decisions without that.
And then when I got ready to hire our first person, I don't know about you, man, but when
I hired the very first one, that was scariest crap.
I felt the weight of the responsibility for that family that was counting on me to give them the money
in payroll that I had promised them. That scared the P out of me. And the second one was easier,
the third one was easier, the 3,000th was really easy. But the first one scared me. I went,
this is a big decision. Sharon doesn't work, has never worked at Ramsey. She's never worked at the office ever. But we don't make big decisions at
the office without Sharon getting involved. So if we got ready to do a huge
purchase at the office, like I remember one time in the early days we bought a
phone system for $14,000 and that was like, woo, nobody has phone systems
anymore. But Sharon has to come down to the office and sit and look at the phone system with
my three leaders and me, and we make this decision and she signs off on $14,000 back
in the day.
Because that was a lot of money then.
It was a big decision.
I don't make big decisions without Sharon.
So we don't hire people without Sharon in the early days.
So when we got ready to get hired...
That's interesting.
The last step today still is what we call
the spousal interview. And so the last step is after, we're pretty dead-gum sure this
is God, we're pretty sure this is a good move for everybody, God's got us all together,
but we're going to go out to dinner informally with the person we're hiring and their spouse
and the leader and their spouse in the old days It was Sharon and me would take you to dinner. We probably did the first
Hundred hires that way with just me and Sharon Wow and we go to dinner
And my wife is not she's I'm the talker obviously, so she's pretty chill
kickback and
The video I've seen on your wife would be similar. You know, you'd have a lot
to say about this place and your wife would be watching and listening and learning. And then I
learned, I was somehow, somebody's taught me, I don't know where it came from, not to ask my wife
as we were driving away what she thought, I asked her how she feels. And her Holy Spirit women's intuition, she could smell
crazy a mile away. And I'm like a Labrador Retriever. I'm like, I like everybody. So
I'm hiring her. Let's get it. Let's get it. And she's like, you know, I like the guy and
his wife's sweet, but I just got a bed and she's from East Tennessee. It's like, you know, I like the guy and his wife's sweet, but I just got a bad...
And she's from East Tennessee, it's southern, right?
So it's a seven syllable word.
I got a bad feeling 100% of the time.
But go ahead.
But go ahead, don't worry about it.
I just tell you, I got a bad feeling.
And a couple of times I would say, okay, you think we ought to do it or not?
Yeah, go ahead
100% of those were gone in four months. No shit something blew up her
And other thing is she almost never said that I
mean three times out of a hundred
Something like that most of the time she said yeah, this is great. Let's just do it. How you feel? Oh, I feel really good, I like it. I actually like his spouse better, which probably means he's probably a good person because
he's smart enough to get her.
So she just, you know, that's the conversation.
Alright, let's pray about it tonight.
We pray about it.
And he changed tomorrow morning, let me know, and then we call him.
We tell the couple, y'all go home, pray about it, and talk about it.
And I would look at their spouse and say, I want you to tell him if you have a bad feeling.
I want you to tell her if you have a bad feeling. Whoever it is we're interviewing, right? And for some
reason that is very controversial with some of the people out there in the hate land.
But I don't know why it's controversial. It's just like I love my wife and I trust
her and I like her better than I like anybody I've ever hired. And so I'm going to want her on the team, you know, but that's weird.
But I've had some funny stuff happen.
We had one old boy who was a party guy and, you know, we're not, we are regular people,
but we're not like wild animal party people.
And this guy was drinking and doing drugs and doing all this other stuff at a real high
level apparently. But he was smart and he was really doing all this other stuff at a real high level apparently.
But he was smart and he was really good and he was a fun guy.
He was a great guy.
But we kind of went through all this stuff and his wife was country as cornbread.
She is a thing all night.
I'll never forget we were at the steakhouse right down here.
I can name it and I won't, but it's right over the hill here.
You would know it.
And I ordered key lime pie for dessert.
My fork went to the key lime pie.
In other words, we'd been there an hour and a half.
The woman hadn't said a word.
And she says, y'all are real religious, ain't you?
And I said, well, if you mean like the Pharisees or jerks about Bible or something, no.
If you mean we love Jesus Christ, yes.
He ain't gonna fit in.
Oh, man.
I started laughing.
The guy that had another leader and his wife with me, they started laughing.
My wife was looking at me like I've lost my mind.
We're just laughing because me and my leader, and even the guy starts laughing because she
just spoke truth.
She kept us, because he was a friend that the leader and I knew from the broadcast business,
and we really wanted him to come on because he's a fun guy, he's real creative, and we
were just overlooking the fact that hey I ain't gonna fit in
and this woman spoke she dropped a grenade in the middle of the table, dropped
a bomb in the middle of the table, it was fabulous. We didn't hire him, we're still
friends to this day, friends with her to this day and but that's what it's for
because we all get all excited about the positives that can happen and we
overlook the obvious things and the spouse will sometimes, if they're wise and strong
and their voice is used to being heard, will speak into it and it's fabulous.
That's our best part of our hiring process.
And I love to hear that.
But it gets, it ticks people off.
They're like, you don't have any right.
I got all kinds of right.
My name's on the side of the building. He talked about it. Got right
But oh well, I'm gonna implement that. I love that. That's a great idea
That is a great idea
What about firing how fast you fire? Ah
For extreme
Misbehavior instantaneouslyaneously but that almost never happens. Um somebody steals
I don't really negotiate that's just you know just
sad day we're done. Um
but most of the time it would be
misbehavior or incompetence would be one of the buckets.
And those things are things you can work on.
And so we have an accountability system
where leaders always are meeting with their team
doing one-on-ones once a week.
You do one-on-one or once every two weeks for an hour.
And that's where you listen to what's
going on with the actual work.
You hear things personal about the person.
How can we help you?
How can we support you?
What's going on?
How can we love you well?
And here's some things we've got to work on.
You've got to course correct.
So there's never anything that's just like once a year we do a review.
No, once a week or once every two weeks, we're talking about life and business and how's
it going.
And you know, you're a salesman, you're not making any sales calls. Not going to work.
You have to get the sales calls up. How can I help you get that done? Is there an issue
with your technology? What's the problem? Let's get it going. Let's get it going. Let's
get it going. And so we began some basic course correction and confrontation there or you
know, you can't seem to get here before 10 o'clock in the morning. That's not cool. We actually work here and you get your butt
in the office you know and what's the problem? What you got an issue? Childcare
problem? What how can we help you? What's the tell me what's going on? If there's a
real reason let's talk about it but you just I didn't get out of bed ain't cool
you know. So basic stuff right you're talking about all the time. And then the next
thing you would do is you would escalate it and begin what we call a difficult conversation.
And a difficult conversation without going through the whole seminar bit on it that we teach,
but it's just you sit down and say, hey, we're both currently sitting on the same side of the table.
You sit down and say, hey, we're both currently sitting on the same side of the table. I'm on your team.
I'm not across the table from you.
This is not a correction or a negotiation, but this is going to be a difficult conversation.
No one's getting fired today, but if we don't correct some things we're going to talk about
today, we're going to have to move towards that direction.
And then you say, here's the things. Now here's a program and we're going to meet and here's
the things I expect from you. And we need these things done by this date. And I'm going
to check with you a couple of times. And then by that date, we're going to look and see
did you do it. And then if it's something fairly simple and they correct it, you know, they show to work
on time or they get their sales calls up or whatever the issue is, I don't know what it
is or you're talking to someone in a way you shouldn't be talking to them and that kind
of stuff, then you know, and then they either do it or they don't.
If they don't do it, then you go, okay, now we're going to have another difficult conversation
and now it's going to get a little hotter and nothing is going to happen today, but
we're probably one meeting away from you not working here.
So we're just real clear, real kind, real direct.
These meetings are about this long.
We're not going on for two hours with a bunch of emotion.
It's a 10 minute meeting. It's not just going to
tell you here's what we're doing and this is not a thing. And so I'll help you. I'm
here to support you. I'm going to work on it. And then we would come in and say, all
right, now we're going to put you on a 90 day plan. And during this 90 days, you and
I are going to meet every other day and we're going to work on every one of these things and at the end of that 90 days, you're going to have solved
this problem permanently.
We're never going to revisit it again or we will be done.
Or, if you don't want to enter into this very intense 90 day period, here's a severance
package today.
If you would rather do that, if you say, my time at Ramsey's done, here's a severance
package today if you would rather do that if you say it my time at Ramsey's done here's a severance package today I would say when that's put on the table
probably 70% of the time they take the severance and walk out the door because
you've already talked about whatever it is up to this point and they either think
they can turn it and want to turn it and really want to engage to stay and part
be part of the team or they're like you know screw this I'll just take the money
and go and we would rather give just take the money and go.
And we would rather give them a little money and not have to deal with them
because you're taking up a leader's productivity too, through that whole time
to try to make a safe and the number of people that we save at that point is fairly low, almost all of them are saved prior to that, that conversation
that starts a 90 day plan.
But when you get there, it's a fairly low save ratio.
But we'll try it.
I mean, we won't give everybody a chance.
Because I got fired one time when I was 20.
I was working for this company, and this guy was just a...
He was a character.
And he was one of the leaders.
He wasn't the owner of the company.
And I was doing site locations for a company called Mr.
Transmission.
It's out of business now.
I think there's a few of them still open, but the actual
franchise operation's gone.
And the guy that I reported to, I was doing real estate right
out of college, doing site locations for him.
I worked there for three whole months.
He fired me.
And he came in my office one day and just started, you
little effer, FF, and your mother's an effer, and all these effers, and all this stuff. And he's in my office one day and just started you you little effer effer your mother's an effer and all these efforts and
All this stuff and he's yelling screaming and he goes get a box and get your ass out of here
You know all this I'm like, what did I do?
And he goes doesn't matter you're fired get out of here and honestly
That was 40 something years ago. I still don't know what I did. I
Probably did it I probably deserved to be fired. I don't know what I did. I probably did it. I probably deserved to be fired. I don't know what
I did. I mean, I wasn't like the champion character, wonderful person or something. So it's very
possible. I just don't know what I got fired for. And so that scarred me. And I promised when we
opened Ramsey that if someone left, they would always know why, they would never be surprised, and they would always know why. Not surprised is you're
not getting fired today but we got to fix this, we got to fix this, we got to
fix this, we got to fix this. They're not gonna be surprised and they're always
gonna know exactly why. And so it's not unusual at Ramsey for someone to... I've heard this multiple times. They tell their spouse on Monday morning
or Tuesday morning, this is probably going to be my last day because they know when they
come in that they're done because it's been so clear and gradual. It's on a gradient up
to that. And then they don't feel their dignity is not stolen.
And I remember, and they're not long meetings.
When you do finally say today's your last day, that's a six minute meeting.
It's like, you know, we've worked on this up to this point.
We know we love you, but this is not working.
And we've talked about it and talked about it and talked about it.
So today's the decision has been made.
Today's your last day at Ramsey and what I want you
to do is I've got a person my HR director sitting outside they're gonna
walk with you to your car and collect your fobs and stuff and collect your
computers and your access is already shut down and then they'll also make a
time for you to come back in late in the day or after hours to sign the paperwork and they get your stuff from your desk because there's anything you
need right this second before you go home.
And that's how long it takes.
And they're in their car 10 minutes after we open and they're on their way home.
And they don't have to do a walk of shame back to their team and clean out their stuff
and have a box and go through like something from office space or something.
And so they come back later.
We're not trying to hurt somebody.
It just didn't work.
But people are funny.
I mean, the stuff that people come up with.
I'm not going to surprise them though.
And I never have.
I've never fired anybody while I was angry.
I've been angry, but I've never fired someone
while I was angry.
I'd go home, talk to Sharon, think about it,
come back in the next morning, and then I kinda,
by then it's almost usually kinda humorous
how stupid the whole thing is,
and they just can't work here anymore.
I just learned a lot from that segment.
Thank you.
Yeah, I did, I did.
And Dave, we're wrapping up the interview here, but
you're the money guy. So last question, where should people be putting their money in today to invest?
First thing is you should never put money in something you don't understand.
Don't put it because Dave Ramsey said do it or anybody else said do it. The second thing is if you're investing
that means you have a long view of money. You're putting it in something you're going
to leave it alone a long time. We did at Ramsey research, a research team, an airtight study, the largest study of millionaires
ever done in North America.
It's in the book, last bestseller I had called Baby Steps Millionaires.
White papers on the back of it on the research.
The research is airtight.
We had another company outside from New York look over our shoulders on our methodology to make sure that the research process was not confirmation
bias, that it was detail airtight because we knew that the left-wing communist group
would not like the results of where millionaires come from because they have an anarchist communist
wealthy quality agenda that's absolute bullcrap.
And we knew that would come at us, so we had to make it airtight.
So if you disagree with the conclusions of this study that is hard data that are known
as facts, you would be what's known as wrong, in other words.
And so one of the things we found was that 89% of America's millionaires, that's nine out of 10, are not millionaires
because of inherited money.
The great lie is, is that the rich have all the money
and so the poor little people can't get any money.
This is the greatest country in the history of the world,
the greatest economic system in the history of the world
for the little man to get ahead.
I'm so stupid, I had to do it twice. So it's possible. I promise you it's possible. 79%
inherited precisely zero, 5% inherited a small amount like $5,000 from their grandmother,
which mathematically makes it impossible for that to have caused them to be a millionaire.
And another 5% inherited a substantial amount after they were already millionaires, like
maybe they got 250 grand when dad died, but they were already worth 2.5 million.
So it didn't cause them to be a millionaire.
So 79.5 in 5 is 89.
That's an example of that study.
Now in that study, the sad thing was the process that people had used and the demographic data, the breakdown
of wealth of who had become millionaires, again, they'd done it themselves, they were
not inherited money, was unbelievably boring.
There's just zero sex appeal.
It's just devastatingly stupid.
And it's just, here's what they did.
The average person in their head, now this is the first one to five million dollars of net worth.
This is not somebody worth a hundred million.
It's not a billion. A billion's a thousand million.
That's people with jets and seven cars, okay?
But this, a millionaire drives a Toyota.
Okay? And here's what they did.
They have a six hundred, eight hundred000 dollar house that's paid for.
And they have 800, 900,000 in their 401k because they've been putting money in mutual funds in
their 401k for 15 years. And the company matches and it's in a Roth and they did some Roth IRAs and
They had retirement investing and a pay-for house and the two together was a million and a half to two million dollars
1.6 million 1.4 million whatever like
80-something percent of them looked like that. It was ridiculous
So pay off your house put money in a 401k mutual funds. And that's your first million to $5 million.
And it's like all of them.
It wasn't like a statistical.
I mean, when you're doing statistical analysis
on stuff like that, if you can get something at 56%,
like a poll on politics, I mean, you get 48 to 42 to 52.
You get a 56% of the vote.
You had a landslide, right?
We didn't have 56% of anything.
All this stuff came in in the 80 percentile.
Wow.
And it's like all of them.
So it was not only statistically significant.
It was ridiculous.
It was actually fact to fact.
And so, yeah, put money in a good growth stock mutual fund that has a long track record and fill up your 401k with that take the match
do a Roth IRA and do the same thing and
Pay your all pay off your real estate and some of them then would start buying other real estate
There were some other cool stories in there one guy had was worth five million dollars
And he had a hundred percent of it in farmland. He was a dirt farmer in Kansas
million dollars and he had 100% of it in farmland. He was a dirt farmer in Kansas. He had a big farm in Kansas and he'd been just, he'd buy a few acres and he'd buy a few acres and
he'd pay cash for it and he had like 10 million dollars worth of dirt and that was all he
had. He didn't have any money, he just had a bunch of dirt. So he had 10 million dollars
net worth, it was great. But that was the weird ones. That was kind of fun but most
of them are a guy that, you know, he's a mid-level.
33% of them, one-third, never made six figures.
Wow.
Number one, career, was engineer.
Number two, was accountant.
Get this.
Number three, teacher.
No kidding.
Number four, business executive.
Number five, lawyer. Medical doctors didn't even
make the top five.
No kidding.
They're notoriously bad with money and arrogant with their money, almost like a music artist
or something. But they're either really good or they're really bad, like the music people.
And so are actors, athletes, the same thing, all that. But that was very interesting and what we figured out was okay what have they
got in common? Teachers, I'm sorry, engineers, accountants, teachers, business
executive, lawyer. They all are process people. You have to use a process to
build a bridge or it falls. And it's a
set of principles you don't get to make up. There's no creativity involved. You got to
do the right thing or it falls. There's one set of math. You don't get to, oh that's a
new way of doing it. No, that's the way you build a bridge. Accounting, there's not four
methods of accounting. There's one. There's accounting done right and accounting done
wrong. Teachers Teachers lesson plan.
They often were married to policemen.
That was very interesting.
Law enforcement.
Number four, lawyer.
I mean business person, they're running a business.
You know, have to have a system.
Lawyers, there's a system of law even though we all laugh about it.
But I mean you do certain things in a courtroom a certain way or the judge puts you out.
You don't have six different ways to try a case.
There's a set of standards.
It's a process.
These are all process people.
So what they did is they figured out the money process and they did it, which was save and
invest, live on less than you make and pay off your house.
And they just worked the process.
And so if you're, you know, if you have a master's degree in art appreciation,
you're at a disadvantage
because that's all creative subjective, not objective,
and you're not process driven.
So you can do it, but you gotta adhere,
you have to submit yourself to a proven process
and you don't get to make up your own version.
And that's who wins. And so my investments, I've studied wealthy people proven process and you don't get to make up your own version.
And that's who wins.
And so my investments, I've studied wealthy people for 30 years.
They invest in things they understand, like the guy with the dirt.
He understood dirt, so he bought dirt.
And they avoid debt by and large, not all of them but most of them, and their investments are
usually fairly boring.
It's not some super sophisticated family partnership double back flip trust that none of them have
that.
That's something on a movie or something.
These guys just put money in their 401k, paid off their house.
I mean, so that's what I do. I buy mutual funds and I buy real estate that I pay cash
for and I own Ramsey. Those are my three assets. And you've been on my farm, you've been on
my house, but I mean everything we just pay cash for it and this campus, I pay cash for
it, you know, everything. And I love real estate, I'm buying a piece right now,
I'm working on LOI today,
letter of intent today on a nice piece of commercial.
I love real estate.
But I pay cash for it and I put money in mutual funds
because I believe in the American economy,
mutual funds are 90 to 200 of America's best
and brightest companies that are growing.
I just don't think you can beat that.
And so I do.
And that's why I don't do the fad stuff and I'm not taking a poll.
I went broke.
I don't care what your opinion is.
I'm going to do this.
And I don't need to impress anybody with how cool I am because I've ceased to be cool a
long time ago. So
That's how we do it a damn cool. That's how we do it, dude
Thank you. Well Dave there's I mean, there's just so much knowledge and wisdom in here
I mean everything from you know, how you run your business how to be a father
How to be a good husband? I mean just
hiring firing all kinds of wisdom in this. I really
appreciate you coming on.
I'm honored. I've been wanting to do it a while. I'm sorry it took so long to get around
to it.
No.
I treasure our friendship, too.
Me too.
And I'm enjoying watching your spiritual journey. It's a lot of fun.
Thank you. I'm real proud of you.
Thank you.
Well, God bless.
You too, sir.
["Pomp and Circumstance"]
NBA veteran Jim Jackson takes you on the court.
You get a chance to dig into my 14 year career in the NBA, but also get the input from the
people that will be joining Charles Barkley.
I'm excited to be on your podcast, man.
It's an honor.
Spike Lee, entrepreneur, filmmaker, Academy Award winner, Nixon.
So now you see, I got you.
But also how sports brings life, passion, music, all of this together.
The Jim Jackson Show, part of the Rich Eisen Podcast Network.
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