Ten Percent Happier with Dan Harris - 525: The Science of Motivation | Ayelet Fishbach
Episode Date: November 21, 2022There are all sorts of ways to struggle with getting things done. Maybe you’re a procrastinator, maybe you’re somebody whose energy flags in the middle of a project, maybe you’re too st...ubborn and don’t know when to quit, or maybe you’re somebody who sets too many goals and gets burned out. Whatever your situation, we all struggle with motivation. The good news is that there’s a whole crew of scientists who study best practices for getting things done, including today’s guest, Ayelet Fishbach, PhD.Fishbach is one of the most eminent players in the field. She is the Jeffrey Breakenridge Keller Professor of Behavioral Science and Marketing at the University of Chicago, Booth School of Business. She is also the author of Get It Done: Surprising Lessons from the Science of Motivation. In this episode we talk about:The crucial first step of setting goalsHow to pick the right goals for youWhether it’s more effective to have a goal that is positive – where you’re aiming to achieve something specific – or negative – where you’re aiming to stop doing somethingWhether to-do lists workWhether incentives workBest practices for monitoring your progressThe importance of celebrating milestones The importance of negative feedbackWhy the 10,000 steps per day goal makes motivational sense even though it’s been proven to be scientifically arbitrary And how to know when to let go of a goalFull Shownotes: www.tenpercent.com/podcast-episode/ayelet-fishbach-525See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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This is the 10% Happier Podcast.
I'm Dan Harris.
Hello, everybody.
There are all sorts of ways to struggle with getting things done.
Maybe you're a procrastinator.
Maybe you're somebody whose energy flags in the middle of a project.
Maybe you're too stubborn and don't know when to quit. Or maybe like me, you're somebody who sets too many goals and gets burned out
and makes everybody around you miserable. Whatever your situation, we all, I think, struggle with
motivation. The good news is that there's a whole crew of scientists who study best practices
for getting things done. My guest is one of the most eminent players in the field.
Her name is Islet Fishbok PhD.
She is the Jeffrey Breckenridge Keller Professor of Behavioral Science and Marketing at the University
of Chicago Booth School of Business.
She's also the author of Get It Done, surprising lessons from the science of motivation. I heard her name
uttered so many times by our previous guests that I thought, let's go book her. And I'm
glad we did because we had a great conversation in which we talked about the crucial first
step of setting goals, how to pick the right goals for you, whether it's more effective
to have goals that are positive. In other words, where you're aiming to achieve something specific, or negative, where you're aiming to stop doing
something, whether to do lists, work, whether incentives work, best practices for monitoring
your progress, the importance of celebrating milestones, the importance of negative feedback,
why the 10,000 steps per day goal makes motivational sense.
She calls that strategy put a number on it, even though the whole 10,000 steps thing has
been proven to be scientifically arbitrary.
And we talk about how to know when to let go of a goal.
We'll get started with eyelet fishbuck after this. Before we jump into today's show, many of us want to live healthier lives,
but keep bumping our heads up against the same obstacles over and over again.
But what if there was a different way to relate to this gap between what you want to do and what you actually do?
What if you could find intrinsic motivation for habit change that will make you happier instead of sending you into a shame spiral?
Learn how to form healthy habits without kicking your own ass unnecessarily by taking our motivation for habit change that will make you happier instead of sending you into a shame spiral.
Learn how to form healthy habits without kicking your own ass unnecessarily by taking our
healthy habits course over on the 10% happier app.
It's taught by the Stanford psychologist Kelly McGonical and the great meditation teacher
Alexis Santos to access the course.
Just download the 10% happier app wherever you get your apps or by visiting 10% calm.
All one word spelled out.
Okay, on with the show. It's only fans only bad, where the memes come from. And where's Tom from MySpace? Listen to Baby, this is Kiki Palmer
on Amazon Music or wherever you get your podcast.
Fishing for you.
Hi, let Fishbuck.
Welcome to the show.
Thanks for having me.
Let me start with some background on you.
What made you interested in the subject of motivation
where you just like a huge
procrastinator? And is this research or is there some other route? Yeah, maybe. We kind of tell a story
about what made us do the thing that we do. And then like every few years you ask, because
of his debt, there will story or maybe I just know adjusted it and fixed it and made it over the years. I was arising as social
psychologists in Israel. I was interested in motivation which was back then not a topic in social
psychology. So people studied motivation mainly in education, in clinical, as psychology, less so in social psychology,
but I was just so fascinated and I wanted to know
how you get yourself to do things.
And I think that every student,
and in particular, every graduate student,
every person that ever tried to pursue a PhD,
needed a ton of motivation and self-control,
because there is no clear schedule.
There are very ill-defined goals.
You kind of try to come up with a good idea.
It's really hard to say I will come up with a good idea
between 10 to 11 a.m. today,
so it kind of meant to organize your schedule.
And really I couldn't think of anything
that fascinated me more than
understanding how people do that.
So, yeah, I guess a bit of a missage.
I agree with you about how fascinating it is, and it's, I think, universal in its importance.
So let's talk about what you recommend after all of your years of research, slash research.
In your book, you say the first step is to choose your goals, which may sound obvious,
but actually choosing goals is not uncomplicated.
It's not.
So the first step is really to mark a destination and not where you are going.
And it's not trivial because we sometimes
set the wrong goals for ourselves.
Sometimes we set goals that are not intrinsically motivated
and they can talk about what that means.
We set goals that are chores, not cause, they are not exciting.
We find that setting approach goals, do goals are so much better, are so much likely to
be achieved than avoidance goals than do not cause.
So we need to think about our goals in terms of a destination, in terms of something that
is exciting, getting a job is not a plan for a job, it's owning a house, it's not saving for down payment.
And then of course, the goals need to fit our life and everything else that is going on at the same time.
And so, yeah, there is a lot in setting the right goal.
So you said a lot there that's worth following up on intrinsic motivation.
Can you define that? I would love to define that because intrinsic motivation is such a confusing
concept in studying motivation. Intuition is pursuing something and then ending itself.
When you are 100% intrinsically motivated, it doesn't make sense to ask, why are you doing it? Because the reason to do it
is to be able to do this. The means and the end collide. So you can think of pure intrinsically
motivated activities as a swirling the park on a nice spring day with a person that you like.
a nice spring day with a person that you like.
And really most of the times, and at least for cause that we are trying to set for ourselves,
it's unrealistic to think about this
as purely intrinsically motivating.
There is some extrinsic motivation,
there are some long-term rewards.
There is a destination that is not achieved
while I'm pursuing the goal,
but will arrive later in time. And then we ask, well, how intrinsically motivated your goal is,
right now, when you're exercising or meditating, how much doing it is also the goal of doing it,
doing it is also the goal of doing it as opposed to being a bit removed goal. And now for example, a person that loves their job and wish they had a few more minutes by there.
And of today is more intrinsically motivated than the person who just can't wait to close the door and go home and forget about their job.
Neither is purely intrinsically motivated. Both people are partially working because
they are trying to make money because they are maybe seeking a promotion.
They have some long term goals. There are things that are not achieved immediately. But if you get some value
from doing not just for achieving something in the long run, then you are at least somewhat
intrinsically motivated. And at the risk of giving you an answer that is way too long,
then what you are hoping to get, I would also say that in twins' equalization predicts what people do better than
extrinsic motivation. That is how much you value what you do, how much
it feels like an enemy itself is the best predictor of engagement.
People who eat healthy food are people who like the taste of healthy food people,
who exercise other people or enjoy exercising.
That's really interesting. So if you don't like the taste of healthy food and you hate getting
sweaty, what can you do? Find the healthy food that you like and start swimming. Basically find
the way that feels intrinsically motivated.
Now, we all tried to force ourselves to do something
that we absolutely hate doing, right?
We all tried to exercise in ways that didn't feel right
for our body or for our soul.
Like, we would just board and disengage
and you can do it for a little bit,
but eventually, it just doesn't feel right and you'll leave
it.
And hopefully you found other ways that actually feel good.
Well, so that kind of brings me to the other follow-up question I was going to ask, which
is you said that we shouldn't pick goals that feel like chores.
So how can we make our goals more exciting?
Yes.
There are a few techniques to do that.
We find that when people think about their goal
in terms of, I have to do this, I must do it.
There was less excitement and there was less persistence.
And so one way to make the goal more inspiring,
more motivating is to ask why, why are you doing it? And you can
actually ask why several times. Okay, so you tell me that you have to finish this walk and
ask you why. And you say, because there is a deadline and my boss is expecting to see that by
then of the week. And why? Because this is like part of something that we are trying to create as a team. And why? This is something that serves some more important goal.
Like this will advance me, this will advance my team,
this will create a positive change in the world.
And basically get to the essence to the meaning of why you're doing the things that you're doing.
Now, at one point, the why becomes so abstract
that it's no longer a goal.
Like if you do this many times,
eventually I ask you why,
and you just say,
I don't know,
because I want to be happy.
And I don't think that the goal to be happy
is a great goal.
It's so abstract
that it's no longer connected to action.
And then I say, okay,
let's go a bit lower.
Let's ask a few how questions.
So ask a few why questions.
But stop at the place where you can clearly see the actions
that will lead you to this more general, more abstract goal.
Let me step back a second and as it pertains to goals,
do you recommend that we should have like an Excel spreadsheet with
a list of goals on it and we're tracking our progress story? I mean, I have goals, but I don't
have them written down anywhere, should I? It depends. Okay. Some people like to do this. A fun
fact is that as I was exchanging potential covers for my book with my editor, one of the suggestions
was to do this and I was
telling her, well, that would be a terrible thing to put on the cover of my book, giving that I
never recommended people will have it to do list. I do recommend that people understand their
goal system. And your goal system is basically some diagram of the main goals that you have in your life and how they are related to each other and how they are related to the activities that you can take that will achieve both. So maybe by exercising you will achieve
your health goals and maybe you will also achieve some other spiritual goals. Maybe you do it
with a friend, so there was also social connection and so on. So not really a list of goals,
more like an understanding of what are the things that are currently important for me in my life.
I'm asking for a friend here, there are people who have too many goals that we have trouble prioritizing
or achieving any balance. What does the research say about how to manage this? Well, many of us have
too many goals, right? We want to do too many things at the same time. And when we
draw our goal system, we realize that there are just like five places we want to be right now.
And one way to think about this is in terms of the relationships between these goals and how much
you want to find the right balance versus prioritize. And if you're prioritizing, there is a self-control conflict. Some
girls need to let go. I should not look to buy a new car because I prioritize saving for
retirement, whatever. As some girls, you are seeking to balance between them. So you might
want to both invest in your career and your family. And you don't want to prioritize.
You want to do both.
Then we often see people looking for means
or activities that help them achieve more than one goal.
We refer to them in a research literature
as multi-final means, or in language feeding two birds with one scone, which is, you know,
I care for birds, so that's my way of expressing the idea that you want to achieve a lot for one
activity. We do it often spontaneously, like I try to bring lunch from home because it's healthier, it saves me time, it is less food
there at waste, it's better for them. So there are a bunch of goals that I achieve
via one activity. Often we can be more mindful that maybe if it's really important for us
to spend more time with our extended family and also to go on vacations that we need to find a way to
combine these two. We cannot afford pursuing them at different times of the year. By the way,
it's particularly important when you have limited resources and it could be limited financial
resources. It could be just a kind of your particular busier talk. It could also be something that we see
with ageing population. There were just less resources,
just physiological resources, and we see that people need to
be more mindful about these multifinal activities. How do I combine my
exercising with the social activity?
Maybe I can include my trip to the grocery stores
as part of it.
And so I get more for the same activity.
Final follow up based on your very first answer.
You talked about approach goals versus anti-goals.
I think you use slightly different terminology,
but you're saying approach goals like I want to
affirmatively achieve this. Those are more powerful than I want to, I don't know, stop doing a thing.
Yes, they are so that we more intrinsically motivating. One advantage of do not goals, the anti-goals,
or the avoidance goals, as we sometimes call them, is that they seem urgent
if you think that you should stop doing something,
stop each red meat, they stop smoking.
You think that you should do it right now.
On the downside, do not cause a harder to pursue
because first, how do you know if you are successful?
Well, you think about the things that you should not do.
So am I still thinking about if I should not be eating?
And by checking your progress, you're
going to mind the thing that you are trying to avoid.
The other reason that it's better to go with doing things
and not with not doing things is that when you tell someone not to do something,
it's exactly the thing that they want to do. It's called psychological reactions. We see that with
teenagers all the time, right? One way to get a teenager to do something is by telling them to do
just the opposite. They are rebels. We never completely outgrow that. And so we see that when we decide not to do something,
we often really tempted to do that. A lot of research suggesting that the way not to elicit
psychological reactors is never to set that, do not go in the first place. That all tracks, that all makes sense.
So when we're setting goals, one of the things you recommend in your book is to put a number
on it.
What do you mean by putting a number on it?
Putting a number means how much, how soon.
I like to use the goal of 10,000 steps in a day. Now, I actually don't think that it's a very reasonable goal for most of us.
And clearly, there were no specific health reasons why this number was ever put on exercising.
It was more for some marketing purposes.
But it's such a great number, right? It's so motivating.
I don't know anyone that hasn't tried that.
It's such a catchy ad.
One day, it's 10,000 steps.
And the reason that it works so well
is that it is easy to monitor.
And once you said that number, anything below that number
feels like a loss.
And so if I step short of this goal, I'm going to walk
these 10 steps from 100 steps short of this goal and probably going to walk around a bedroom,
right? Just get to the girl. You don't really care about doing more than what you're required,
but you care about that. There is great study that looked at the distribution of
There is great study that looked at the distribution of
Marathon running times in the US and you see that many more people finished the marathon just under four hours and just above four hours Which is such a great illustration right of the power of four hours
No one wants to go home and say I finished the marathon in four hours and five minutes and so they
Push themselves to finish in three hours and five minutes. And so they pushed themselves to finish in three hours
and 55 minutes, so 59 minutes just to meet the goal. And numbers are powerful, but you know,
we need to be careful. There was also a nice study that showed that when diatos fail on their
calorie monitoring goal by just a little bit, they give up and just eat junk.
And here's an example of time when you put the number, but really you're counting calories,
which is not exactly healthy eating.
There are better ways to evaluate the healthiness of the food than barely counting calories.
And then you get discouraged by not meeting your
goal, which really should have been to eat healthy food and not to eat that 2000 calorie mark
per day. I'm thinking about when I do peloton the bike for a long time, I was looking at the numbers
and I would have a goal for what I wanted. Either I wanted to set a PR
or personal record or I wanted to just make sure that I was hitting certain numbers.
And for a while, I noticed I was like hurting myself because I was trying too hard.
So then I stopped, I said a rule where I wouldn't look at the number until the last five minutes.
And then I noticed that if I turn the numbers back on,
like I said, I stopped hiding them on the screen. And I was really far from what I like goal was,
the rest of the ride I just wouldn't try anymore. I just get super discouraged. So I can see how they're
both motivating and the opposite of motivating. Well, you're clearly a very driven person,
because without any progress feedback, it is very hard to stay
motivated. And sometimes we look at what we achieve, sometimes we should look at what remains to do,
but we need to feel that we are going, we are getting somewhere. Not only helps achieve our goals,
it's also source of just feeling good about who we are, the positive feeling, the happiness, the satisfaction, the
pride of progress. I offered, look at the study of emotions, how that is related to the
study of course, and really meeting goals and making progress on goals is a source of
positive feelings which suggests that if you hide all the progress signals, it's how to know when to feel good about yourself.
Yeah, I see the numbers at the end. I'm not sure that makes me feel good about it.
But this idea of monitoring your progress is a huge one in your book.
So I just want to highlight that. Monitoring progress is a really important way to keep us motivated toward achieving our
goals. So can you say a little bit about best practices in this regard?
First start by monitoring your progress, because with progress motivation increases. And
now one great example comes from Pacifica Daming degrees. We see that about half of the students in the
US that South College will not finish it, they will not earn a college degree and they tend to
drop out at the beginning in the first year, not when they are one year away from completing their
degrees. So with Porgwester, with motivation. Actually, every loyalty program that you ever participated in, you know that it was easier to stick with the program when you were
just one purchase away from getting their reward as opposed to what you just started. So there
is more that you feel that you are getting for your effort, the more progress you have made.
for your effort, the more progress you have made. Even if there is no clear end state exercising,
you always want to exercise.
But monitoring progress, this is how many times
I exercise this way, how many minutes I'm already
into my exercise increases motivation.
The trick is to know whether to monitor your progress
in terms of the amount of work that you have already done
versus the amount of work that is still missing.
And let's stay with that.
Like one hour exercise, you can look at the number of minutes
that you have exercised or the number of minutes
that are still missing to the end of this training session.
And what we consistently find is that for novices, for uncommitted people,
usually up to the midpoint, it's better to look back, look at what I refer to as the glass half full. Beyond that point, it's better to look ahead
at what is still missing, okay?
What I haven't done yet.
Let me add here that we also found that people
that spontaneously look at what they have achieved
are often more satisfied with their current level
of performance.
We were in a study in a company
where we asked half of the employees to reflect what they achieved and have to reflect on what
is still missing and we found that those who reflected on what is still missing, what they still
need to do. We're expressing a higher level of aspiration. We took these data and tested them, what people spontaneously do and found that those
that tell us what's still missing are those that are thinking about their next job, their
next task, what they are going to do after they finish this one.
What's wrong with that?
Oh, there's nothing wrong with that.
It's great.
And kind of you can influence your motivation by
guiding yourself to look either back or forward. You should just know that if you look back,
if you reflect at what you've achieved, you're going to feel better about where you are. So
it's a bit of a trade-off. How much you want to be happy where you are versus
get yourself going.
So you know, you climb the next mountain.
I am definitely in the latter category, maniacally in the latter category.
I could use some of the former category.
What would you advise for me?
So for example, the biggest project I have right now is this book that I've been working on forever
and that I've grown on about too much on this show.
So apologies.
But just using as an example, how would you recommend I dip into the happiness slash satisfaction
bucket a little bit more regularly instead of obsessing about what's yet to be done?
Yeah, you know, let me first reflect on the question
because it's not a simple question, right?
We often think about how to motivate ourselves
and everybody around us for the long-term goals, okay?
How to get people to, you know, climb the next mountain,
seek a promotion, save for later in life.
And this is kind of our cultural admit that we always need to be forward looking,
we always need to think about the next thing. And there is nothing wrong about it, except that if
you are always future oriented, then life goes by. And you are never quite in the present. If you
stop for a while to evaluate what you have achieved,
so you're writing a book, which is a very familiar task for me, just published mine a few months ago.
As you're writing, there are some things that you've already discovered. There are some insights
that are already there, and the question question is how much you rely yourself to
indulge in that, to be proud of that, to enjoy what you have achieved so that there is a
sense of achievement that is not always just a step on the way to move to something else.
I think that we can all benefit from forward looking and long-term goals,
we should also be aware of the almost a philosophical question,
which you see, if I always walk for the future, then life happens.
Yes, I know. I think that I think this is a really important balance.
And what I'm copying to, and I suspect I'm not alone in this, is that I think I feel a little
out of whack, out of balance. And so just to come back to it, I'm curious, do you have
recommended tactics for savoring progress thus far so that we can be happy now without
endangering our motivation to climb the next mountain?
without endangering our motivation to climb the next mountain. We warning, okay, so self-reward celebrating your milestones, reflecting on what you have achieved
and where you have gotten so far. Reminding yourself that these achievements are there,
that they exist, that are telling the people around you, that you are proud of what they have achieved,
just have healthier relationship with your goals.
What I mean by healthier relationship is that
we need to understand that while our goals are
probably important for us, we also set them
for the sake of doing something, of getting somewhere.
And sometimes the whole purpose of setting a goal is just to get going.
I'm coming back to something that we discussed at the beginning of our conversation.
But when you said, no, an exercising goal, you said to do a workout, really, you set the goal just to get yourself moving,
okay? Ultimately, what matters is that you are moving your body, it doesn't really matter whether
you actually met the 30-minute mark or like the hour mark of your workout. And once we are the Senate, our goals are there
just to motivate ourselves then. It often matters less whether you quite beat your target,
great, how much as long as you've been doing that and know you're writing a book,
clearly the ultimate goal is to have the book out
and for people to read it.
But there's also the goal of just discovering ideas
and just writing a book so that you can get to review
20 years of research and motivation, which is what I did.
And that was very much something that I achieved
during the year that I was writing.
And I very much felt that this was a source of satisfaction by itself.
It's not necessarily about achieving it.
It's about pursuing and about celebrating the pursuit.
So you can hold in your mind two things at the same time.
One is, my goal is to reach my goal. And you might have
a parallel goal of enjoying the process and enjoying your life, which doesn't stop while you're
pursuing the goal. And part of that might be to think about the pleasures that occur along the way.
the pleasures that occur along the way.
Yes, and that also allows you to drop goals that do not provide such pleasure along the way.
And we sometimes see what we call action crisis,
which is when people need to give up on a goal.
Okay, maybe it doesn't fit your health situation, okay?
You maybe you have aged, okay?
Maybe it doesn't fit where you are in your life currently, your job, your family situation.
People constantly throw their life and need to drop goals.
And when you need to drop goal, when you experience this action crisis, it's a good idea to think whether I get pleasure for pursuing the goal and not just from achieving it.
Okay, whether there is something in doing it, there is intrinsic motivation that I can separate it, I can see that it's not just about telling myself and the world that I achieved something.
How do you draw the line between a wise, re-calibration of goals and quitting surrender, giving up?
Well, in psychology, you often talk about framing.
talk about framing. And framing is when you choose to put the title on something. Okay, someone maybe was pursuing a co-event law. They were dreaming to become a lawyer,
and then one day they decided that they are not doing that anymore. Whether you call them,
or whether they call themselves squeeders or we adjusters, whether they refer
to it as I gave up versus I found my calling and it's not the practice of law, it's totally
framing.
And the nice thing about framing is that to a large extent we control it, we tell the story. We can decide that something was giving up or something was changed because I discovered
that there are either ways, that this is not the priority that it has in my life.
So stopping doing something that you've been doing for a long time is always hard, but you can make it easier when you choose
the right framing, okay? And when you realize that there are many turning points in life,
it's not a straight life, okay? It's navigating many goals and it's constantly adjusting to what
I want to achieve. And let me say something more about it. The interesting thing about studying people's goal systems
and motivation is that we are not machines
that are designed to pursue goals
that we are giving to us.
We need to decide on the goals.
So when I study motivation, it's not like how people
do something. It's how they choose what to do,
how they change that. So you have to choose where you live, that what you eat, what is your
profession, and how to understand your motivation is not just how you get there, is how you chose
understanding your motivation is not just how you get there is how you chose where you're going.
Let me just go back to framing for a second because it strikes me that maybe there's a thin line between a cognitive reframing and self-deception or justification. So let me just stop talking, well, if I on something there,
are my being a puritanical nose to the grindstone over?
Yeah, you're up to something. Sometimes it's just
defecation in the sense that I might try to convince myself that
something is good, but I'm really just justifying that something that's
even better did not work out.
And I'm like being reminded of the story of the fifth Beatles.
So the Beatles initially were five people.
And the fifth person that I can't actually remember his name.
Pete Beste, the drummer.
Yeah.
Okay.
Famously said that he did not regret, right?
Like not being part of the Beatles.
Did not regret that this did not work out because his life was great anyways and whatever, okay?
And you hear that story again of laughing because if someone could be part of the Beatles,
that sounds a bit like a justification and making excuses, then really choosing not to be part of that, the most famous rock band ever.
But for most of us, what matters is not really whether it was justification or not, there is no real truth there. There is the
story that we tell ourselves that matters, that will influence our motivation. And let me
give you another example, which is a cold waxed resolution on growth mindset. And so,
I love the way it's all that I do is on learning for setbacks and failure and how people get up on their feet and do something.
And we know that it is better to frame
a negative experience, to frame failure in terms of growth,
to focus on what you have learned.
And we know that when people don't think about this
in terms of growth, but think about it in terms of failure
or in terms of like a proof that they cannot do something. This really kills their
motivation. Now there is no real truth. Okay, I try to do something. I did no
work out. Okay, and obviously I don't quite have the knowledge or talent yet.
Okay, but I can still learn how to do this.
I can improve.
And now it's a framework.
Now it's the story that I'm telling myself.
And that will influence whether I'm going to try again, whether I'm going to get up
and do the thing that seemed impossible.
They did not have or grow proud. And so you have the flexibility, you can decide
how to think about your progress, how to think about your setbacks, and these decisions
will really influence your motivation. Much more of my conversation with Ilet Fishbuck
after this. Hey, I'm Aresha, and I'm Brooke. And where the hosts of Wunderys podcast even the rich,
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So let me go back to something from earlier, because you said something about rewards.
That raises the question about how we use rewards and incentives as we're pursuing our goals.
Do incentives work and if not, why not?
Well, incentives work, okay.
They don't always work the way we expected incentives to work.
And sometimes they create the opposite of what we were hoping to get. And to give you an example, we ran a study a few years ago
where we told little children between the age three to five
that eating certain foods will make them smart.
So we told like three of all that if they eat carrots,
they can learn how to count to 100.
We didn't directly say that. We told them a story about
a girl that ate baby carrots and then could count to 100. And we told all their kids that they
will be stronger, they will be smarter. And they ate fewer carrots, right? They did not want to
eat the food that we added the incentives to, assuming that it's not very tasty.
We told them that this is good for them, that means that they will not enjoy the taste.
So the incentive worked.
Just not the way you would hope.
The classic demonstration that I also write about it in my book is from the Hanoi Rat Massacre, that was when French colonists were trying to get rid of the rats
running the streets of Hanoi and what they did was creating a bounty system where they would pay
one cent per dead rat. The result was that the residents of Hanoi were waiting for us so that they can kill them and get the money.
So the incentive changed people's behaviour except that there were more rats, not fewer.
All this to say that you should just be careful with the incentives.
Now we are mainly interested here in how you incentivize yourself, in self-motivation and the incentives that you give yourself
or sticking with your goals.
And we often think about this incentive as many goals,
as an additional reason to do something.
So I should work out because it's healthy for me,
and that's ultimately is the goal.
But if I promise myself a nice cup of tea in some fancy coffee shop, that could be an
extra incentive to do that, exercise to go to the class.
And this could work, and it could work in particular if the incentives are a bit
unpredictable, so we don't always give ourselves the prize. We stay excited about the incentive.
If the incentive is not too big to distract us from achieving the goal case, we are basically
pursuing the incentive and not the goal. meaning we are looking for shortcuts, incentives
to work, just need to be clever with them.
You may have already covered this, but in the book you talk about uncertain rewards being
better.
Yes, uncertain rewards are better.
That is uncertain rewards are more motivating.
There are a few reasons for that.
Certain rewards are exciting.
I don't know if I'm going to get there rewards.
It's not guaranteed.
It could be a challenge.
Let's see if I can get it.
It could be one way to make it into a game.
It's a lottery.
We ran a study some years ago where we asked people
to offer the willingness to pay for either a bag that we said included four triples, four chocolate triples in it, or a bag that included either two or four triples, and the people that were placing the beads did not know how many tri trials are in the bag. And what we found is that people were building more money
on their mystery bag, the bag that had either two or four
chocolate trials than a four-shore bag.
And now why is that?
Well, because people were curious about the game,
they were curious to see if they could win.
They were excited to play our game and see how many trials they were curious to see if they can win, they were excited to play our
game and see how many travels they are going to get. When we think about incentivizing others,
uncertain incentives also often mean that when there is no incentive, people are still going
to perform the activity because they don't quite know that the incentives are not there anymore. And so, you know, an email research finds that once you put an email on like an
incentive structure when they are being rewarded on some occasions, but not others, they would
still perform the behavior. Okay, frankly, if you have a pet, you probably know that, okay, that you used to give your
dog a treat every time they went to the bathroom where they are supposed to.
After a while, you stop this habit, but they kept theirs.
Okay, so they still expect the incentive to appear sometime, okay, they learn to perform
the behavior.
And certain incentives are just better, okay?
And they are easier to implement.
Got it. I don't know if what I'm about to ask you about is the opposite of incentives,
but its valence is close to the opposite because you talk about something that's very different from
incentives or rewards that can help us reach our goals.
And that is negative feedback.
Why should we be looking for and valuing negative feedback?
How will that motivate us?
Yeah, the opposite of incentives, I think, is punishment, but negative feedback is important
to pay attention to.
And it's important to pay attention to because it can help us produce success.
And really when we study the psychology of failure, what we are trying to understand is how to
help people be successful and we think that there is valuable information in negative feedback
that allow people to be successful. When we get negative feedback, we learn how not to do something.
You can refer to this as a learning by elimination
or learning that if this way doesn't work,
then I should take that.
The other way, there is a lesson.
If I parent my meal, I don't have dinner,
but I have a lesson.
And so the question is whether people take this lesson,
whether they are learning from me.
And not as much as they should.
And we often learn from negative feedback,
because emotionally it's just easier to disengage.
It's like don't pay attention, just move on, just keep going,
and ignore that.
And we also ignore negative feedback,
because it's harder to learn from it,
because it requires this mental flip,
understanding that if this doesn't work,
then I should try something else.
How important is self-control in all of this? Self-control is critical when you have
several goals that you want to pursue, that one of them conflicts with the others. It's when you
want to stay in bed, but also to get up and exercise. Financial goals, they're almost always
involved, some sort of a self-control dilemma,
because you may want to save money for later in life,
but there were so many things that you want to buy right now.
The ability to set priorities and adhere to the more important goals,
predict academic achievement, professional achievement, people with better self-control
tend to be better at sticking with their relationships
or their relationships are lasting longer.
There's some data that they are more financially comfortable.
And so it's pretty good to have high self-control.
But this seems like a factory setting, right?
Like we come into the world with a certain amount
of self-control, is this actually a skill we can hone
or is it luck of the draw?
But first we come to the world with no self-control whatsoever.
I think that yeah, we found that there is
probably some personality stable component,
but it actually only in materialized later in life
and self-control takes a really long time
to develop people are still developing
the self-control way into their 20s.
And so that takes time.
But there are strategies that we can use
to assist that self-control.
Basically, we need to understand the self-control requires
that we first see the problem, we first identify
a temptation and then that we resist a temptation.
And identify a temptation is not trivial because in our modern world, most of the temptations
are pretty harmless if you just do it once.
Like, not wearing a seat belt once will really not influence your life expectancy,
losing your temper once, will not destroy your relationship.
Of course, one glass of alcohol or one cookie will not ruin your health goals.
It's really only in accumulation. And so to identify a temptation, you really need to be thinking about doing that many times.
Eating many cookies, losing your temper every time that you interact with that person,
or at least several times this week, and so on.
And only when we multiply that actually in our mind we can see that it is a problem.
And then once we realize that it is a problem, it helps to anticipate this in advance.
It helps to know that this meeting at work is going to be very stressful, that I might lose my temper or that this party is going to be
full with their temptations. What we found is that reminding people of an upcoming temptation,
you would think that maybe that makes them more excited to give in, but it actually makes them
more likely give up on the temptation that is. So, like, when you remind people of obstacles to doing well at work, to sticking with their
health goals, they are better able to do that.
In a way, they are prepared to do what they need to do when they get to the situation.
You also in the book talk about another attribute that can be very powerful when pursuing goals,
which is patience.
So, I guess a two-part question for you.
Why is patience so important?
That's kind of an obvious question, but I want to hear your answer anyway.
And is patience also a skill we can develop?
So, yes, patience is important, and yes, we can develop patients. And patients is important because we want that our delayed,
they tend to be bigger.
We are often in what we call the smaller sooner versus larger
later dilemmas.
One example is that you can ruin your appetite by having a snack that you don't
particularly like one hour before a dinner.
And so you can have a little bit of food now that will run your nice experience when
you're going to later have dinner with the people that you like and much better food. Another much bigger example is that
you will not have money for retirement if you don't realize that you need to be patient, that you
need to put some money aside at now and have it later in life. so between waiting an hour for dinner and waiting many years for using your
retirement, there are all these everyday examples of needing to be patient, needing to choose something
that is better but arrives later. Now how to become more patient? Well there a few things that you can do. I would say that often making the decision in advance is much easier.
And so deciding what I'm going to do tomorrow is easier than deciding what I'm going to do today.
One way to understand this is that if I offered you $10 or $15 next month,
most people would say, give me the $10 now.
I don't want to wait another month.
If I offered you $10 in a year or $15 in 10 months,
then most people would say,
well, I'm willing to wait another month.
So just make these decisions in advance.
It is so much easier.
I would also like to say that when you wait for something,
you actually enjoy it more.
So it's not just the waiting often has of just because the reward
that is later is bigger.
It is also the waiting increases enjoyment and everybody that designs a line
whether it's in the grocery store or in an amusement park knows that. They don't want
you to wait there for an hour but they want you to wait for a few minutes because they
know that you will enjoy whatever it is that you are waiting for more after you invested that
wait time. And so waiting a little bit actually is a win-win. You get something
better and you enjoy it even more because you waited. Much more of my
conversation with Islet Fishbuck after this.
You spend quite a bit of time in the book on social support as being crucially important in terms of getting things done.
In other words, enlisting help from other people.
Why is this so important?
Social support is important because we are social animals, because we work with others,
and because we work in the presence of others.
Working with others is what we do when we basically pursue any goal that is bigger than
us.
It could be starting a family, it could be a project at work, it could be something that we do as a neighborhood,
a large group as a nation. We often have goals that require several people working together
and then feeling that you are supporting and you are being supported is critical. Social support
is also important for your personal goals because we look around us
and we do what the people around us do and we tend to conform, we tend to eat what the people around us eat,
we tend to wear what they are wearing and we are going to pursue a degree because they are doing that. We are going to be successful at work because they inspire us to do so.
And that's a lot of the work in motivation science is on how to leverage that information
about other people to increase your motivation.
And to give you an example of finding, we see that when you are with someone who wants you to do
something, this is a person that's going to have much more influence than a person who just
does it by themselves. So watching an athlete on television is not going to get you to exercise,
but someone who wants you to be in good shape, that person is going to make you more likely to go to the gym.
We also find that relationships,
whether it's romantic relationships or friends,
or even just relationship in the family
between their parents and their children
and between siblings are stronger
when we support each other's goals.
And people drift apart when there is no longer goal support.
And in a way that their relationships are chosen so that they will support our goals.
We are getting closer to people that are helping us achieve our goals.
When they are no longer instrumental,
we are moving away and the relationship
is not as central for us.
But that's a little depressing in some ways.
Yeah, yeah.
It's also a recipe for connecting to someone.
Think about how you can be useful for them.
Think about how you can be useful for them. Think about how you can facilitate their goals and
they will like you and they will be connected to you. So yeah, I can see why some people might
feel that this is a bit more realistic view of relationships, but I don't think it's sad.
Well, I guess where I went with it was, oh, well, I'm not going to be friends with
this person anymore because they can't help me with my goals. But maybe my goal is just
to relax and enjoy my life with somebody who I find enjoyable to be around. And so if
that's my goal, then this person doesn't have to be useful to my career, but they can
be useful to my life goals. Exactly. And I think the message is that you need to have goals that you
are helping each other with. And just being aware of it means that you choose your next challenge
so that or some that lives with you is part of it that they are helping.
Well, okay. So now we're talking about potential romantic relationships, marriage or a partnership.
And I can see I hadn't thought about it before, how just I'll just take my own marriage,
how we are really supporting each other in our goals.
And if that were to dissipate, that could be a real wedge.
Yes.
And many relationships, and when you don't feel that the other person understands you and therefore
can support your goals.
And I'm thinking about one study that we're running, which we ask people about how much
they know someone versus how much they feel known.
And basically, we did this with romantic relations, also with other relationships, but
let's stay with the romantic relations, like, how much do you know your partner, how much
do you feel that your partner knows you?
And most people say that they know the other person more than the other person knows them.
And this is, of course, a biosphere that we are more aware of our knowledge than of another
person's knowledge.
So we feel that we are knowing more than we are known.
What was interesting is that what was a better predictor of relationships
satisfaction was how much you felt known.
And that is because if someone knows me, then they are helping me.
Then they are there for me.
If someone can tell me about my goals, and can watch my
progress, then they are there for me helping me versus me knowing them, that means that I
can help them. That is less critical for me, for a selfish point of view than feeling
supported. So feeling now is really critical for
relationships satisfaction. Before I let you go, can you please remind everybody
of the name of your book and also let us know about any other resources you're
putting out into the world, social media, online courses, anything like that.
Absolutely. My book is Get It Done.
The full title is Get It Done.
Surprising lessons from the Science of Motivation.
You can also find a lot of information in AyyelateFishback.com,
which is my website.
Hopefully, you want to know more about the Science of Motivation.
It's a very exciting field to be in at the moment and there is so much
that is going on. Such a pleasure to talk to you. Thank you very much for your time. Thank you then.
Thanks again to ILLET. Thank you as well to everybody who worked so hard on this show.
10% happier is produced by Gabrielle Zuckerman, DJ Cashmere,
Jettin Davy and Lauren Smith. Our senior producer is Marissa Schneiderman.
Kimmy Regler is our managing producer
and our executive producer is Jen Poient,
scoring and mixing by Peter Bonaventure
of Ultraviolet Audio.
We'll see you all on Wednesday for an episode
from the TPH Vault.
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