Ten Percent Happier with Dan Harris - How And Why To Avoid The Siren Call Of Cynicism | Dr. Jamil Zaki
Episode Date: September 9, 2024This Stanford psychologist has evidence that being a cynic is bad for your health, and offers a non-corny alternative. Dr. Jamil Zaki is a professor of psychology at Stanford University ...and the director of the Stanford Social Neuroscience Lab. He’s the author of The War for Kindness: Building Empathy in a Fractured World, and his new book is called Hope for Cynics: The Surprising Science of Human Goodness.In this episode we talk about:What cynicism is, and why it’s so appealingHis own history as a “recovering cynic,”How to know if you yourself are a cynicA step-by-step guide to start developing the “hopeful skeptic” mindsetHow to get better at disagreeing with other people, including some rules of engagementAnd how to encourage kids not to become cynicalRelated Episodes:How (and Why) to Hack Your Empathy | Jamil ZakiReversing the Golden Rule | Jamil ZakiSign up for Dan’s weekly newsletter hereFollow Dan on social: Instagram, TikTokTen Percent Happier online bookstoreSubscribe to our YouTube ChannelOur favorite playlists on: Anxiety, Sleep, Relationships, Most Popular EpisodesFull Shownotes: https://happierapp.com/podcast/tph/jamil-zaki-cynicAdditional Resources:Download the Ten Percent Happier app today: https://10percenthappier.app.link/installSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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This is the 10% happier podcast.
I'm Dan Harris.
Hello, my fellow suffering beings. How we doing?
It is easy, very easy in these turbulent times, in this post-truth era, to succumb to the
siren call of cynicism.
But cynicism, where you lose faith in other people, is bad for your health.
The science shows it can lead to depression, heart disease, and isolation.
It can also make you more likely to fall for conspiracy theories.
Today we're going to talk to a Stanford scientist about a healthier and happier alternative,
which he calls hopeful skepticism.
I should say we're recording and releasing this episode in the middle of a tumultuous presidential election in the United States
but the wisdom here is
Evergreen and universal so if you're listening to this later, or if you're listening from another country
It's still deeply relevant. My guest is dr. Jamil Zaki
He's a professor of psychology at Stanford and the director of the Stanford social neuroscience lab
He came on the show several years ago to talk about a previous book that he wrote
called The War for Kindness,
Building Empathy in a Fractured World.
His new book is called Hope for Cynics,
The Surprising Science of Human Goodness.
We talked about what cynicism is exactly
and why it's so appealing,
his own history as a recovering cynic,
how to know if you're a cynic,
a step-by-step guide to developing
the hopeful skeptic mindset, how to get better at disagreeing with other people, including
some rules of engagement, and how to encourage kids not to become cynical.
Dr. Jamil Zaki coming up right after this.
But first a few announcements.
You might notice that the show art, the little image that pops up in your podcast player
changed. After seven years.
We figured it was time for an aesthetic refresh.
Big thank you to my wife, Bianca,
who's been leading the charge.
She has much better taste than I do.
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about the 10% Happier app.
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We've got six courses and more than 50 guided meditations
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Dr. Jamil Zaki, welcome to the show.
Thanks for having me.
Great to see you again.
I don't know why I said welcome to the show.
I should have said welcome back to the show.
You're a frequent flyer, so nice to have you back.
What is, I'm starting with a very basic question here.
What is, I'm starting with a very basic question here, what is cynicism?
Cynicism you can think of as a theory about the world
and about people in particular.
It's the theory that humanity at our core
is a selfish species.
That's not to say that every single action we take
will be selfish.
A cynic can believe that somebody will donate to charity
or help a stranger.
It's just that underneath all of that veneer,
who we truly are, is an animal that fundamentally looks out
for ourselves above anybody else.
This is a debate that has been raging
in political science, science, science, philosophy, religion for a long time.
You know, in science you have people like Richard Dawkins
arguing that, you know, he wrote a book
called The Selfish Gene.
We are inherently selfish.
You have political philosophers like Hobbes,
who said life is nasty, brutish, and short.
And then on the other side of the coin,
you have people like Rousseau,
who argued that we have like a natural compassion to us.
It sounds like you're taking a side in this long-running debate.
I think that this perennial question about who we are, whether our species is kind or
cruel, compassionate or callous, good or bad, I'm not sure that I want to take a position
in that debate.
I think it's one of the most unanswerable questions
that we have because whatever answer you want to come up with,
you can marshal tons of evidence for it.
If you want to decide that people are awful,
just turn on the news and you can support your claim.
If you want to decide that people are wonderful,
look around you and you'll find helpers everywhere.
I think what I've become more fascinated with recently
as a psychologist is what happens to us
when we choose to answer the question one way or the other.
Right, so a cynic chooses to answer that question
in a bleak way.
They choose to say, well, I think my theory
is the Hobbesian notion, the idea that life is nasty, brutish, and
short, and I'm going to run with that.
And it turns out that making that decision about how we view the world, our answer to
the question matters for the life that we live, the way that we treat other people.
Right.
But what's interesting to me is that you've written a book in vain against cynicism, laying out all the dangers on a micro level, on a macro level.
And yet you seem to acknowledge from the jump in this interview
that the cynics might be right about human nature.
I think that human nature is not a binary construct. I think that it's potentially
too simplistic to try to decide whether at our core we are
good or bad.
My own view as a psychologist is that we are adaptive, that we change in response to our
environment and that people are capable of horrible cruelty if you put them in the wrong
circumstances and they're capable of incredible beauty if you place them in the right circumstances.
I don't wanna put my thumb on the scale too much here.
It's also, maybe Dan has to do with the fact
that I myself, although I wrote a book, as you said,
Inveying Against Cynicism, struggle mightily with it myself.
In fact, one of the passages that I opened the book with
is confessing that even though I've been
what you could call a positive psychologist,
studying empathy and compassion and kindness
for 20 years now, that sometimes internally, privately,
I have a hard time seeing the best in people.
So I kind of wrote this book, at least at the beginning,
to explore what was happening with me
and why I was struggling to believe the science
that I and many other researchers
were putting out into the world.
Did it help?
Are you less of a cynic now?
I consider myself a recovering cynic, not an ex-cynic.
I think I still have the bias in my mind
that many of us have,
which is to pay attention to threats in my environment,
to remember the negative things that people say to me
more than the compliments,
to focus on and really ruminate over terrible things
that I read about and see.
So I still have those biases. There's a few things that are different for me
personally now compared to when I started.
One is that I can see those biases as they operate.
I'm more aware of the triggers and mental reflexes
that drive me and I think drives so many other people.
Two, I know what those instincts are doing to me.
I know the ways that that worldview is harming me.
And three, I've become more open to evidence
that runs counter to my sometimes cynical default mode.
What are the ways in which cynicism can harm you
and everybody else?
Oh man, it's really easy to make the case
that cynicism is harmful.
There's decades of research now that find that cynics
suffer in terms of their mental health.
They're more prone to depression, anxiety, and loneliness.
Their physical health is worse.
They tend to have more heart disease, diabetes.
Cynics even die younger than non-cynics.
And their relationships suffer as well.
You mentioned this Thomas Hobbes quote,
which is maybe the most famous
encapsulation of a cynical view of the world,
that life is nasty, brutish, and short.
Ironically, I think that phrase best applies to cynics
themselves whose lives turn out that way, in part because of the way that they see the
world. And again, this is not at all to lay judgment at the feet of cynical people, as
I myself have often been one, but it's more to acknowledge that there's a real consequence
to viewing the world in this way.
You also asked about what does it do not just to us as individuals but as communities, and
it turns out that it hurts us there as well.
One of the things that we need most in order to form connections with people, but also
to build communities, whether those are families or classrooms or companies or nations,
is a sense of trust,
belief that we can be vulnerable to people
in small or large ways and that they will have our back,
that they will honor our expectations.
If you have a cynical worldview,
placing a bet on other people in that way,
which is what trust really is, is for suckers.
You will be a chump more times than not
if you count on other people.
And so cynics withdraw from those social contracts.
But guess what happens?
As cynicism rises, and it is rising,
more people pull away.
And that in turn makes it much harder
to maintain a functioning social fabric.
Again, at any level that we measure,
whether that's a town, a family, a country,
even internationally.
So it turns out that cynicism is pretty poisonous
for us as individuals, for our relationships,
and even at the broadest levels.
Just to pick up on that, I'm going to read a bracing quote from you in your book.
If cynicism were a pill, you write, its warning label would list depression, heart disease, and isolation.
In other words, it would be a poison.
Yeah, it's pretty strong warning against falling prey or actually, I would argue because I'm less of a
cynic than you being suckered by this seductive argument. I completely agree
and I have been suckered by it myself and I'm not the only one. Unfortunately
more of us are taking this even though it's poisonous than ever before, in 1972, about half of Americans
believed that most people can be trusted.
By 2018, that had fallen to a third of Americans.
So to put that in perspective, that drop is about as big a hit as the stock market took
during the financial collapse of 2008.
So we are in a national trust deficit now, and at the same time as
we've lost faith in ourselves and each other, we've lost even more faith in our institutions,
whether that's public education, science, the media, business, government, you name
it. I mean, all of the graphs for trust and faith in people and institutions go in the same direction, down
and to the right.
It's a massive social trend and one I think we need to pay a lot of attention to.
Couldn't you make the case that some of the degradation in trust of institutions is richly
deserved?
Absolutely.
And again, I in no way am making the case here that we should trust all politicians
or send our bank information to princes who email us with offers of $17 million or
influencers who say that there's one weird trick that will give us passive income and clear up our
skin at the same time. You know, rejecting cynicism is not the same as trusting naively.
I think that's one of the mistakes that a lot of people make, and really one of the
ways that our culture has glamorized cynicism in a way that, as you put it, suckers us into
accepting it. We are taught that really there are two poles. On one side, you can disbelieve everybody and imagine that human beings are generally
out to get each other.
On the other side, you can be really naive and put on rose-colored glasses.
I don't think that those are actually so different from one another.
I think that people who are naive credulously, unthinkingly put their faith in people, and
that's a huge mistake.
And people who are cynical, credulously and unthinkingly
remove their faith from people.
And I think that's also a mistake.
And I think there are very similar mistakes.
In fact, I think what is different than both cynicism
and naivete is skepticism, taking a more scientific
perspective and opening ourselves to the data.
And if you do that, then as you're saying, it might be that we don't trust certain institutions
or politicians, for instance, but we do learn that we should trust our fellow citizens more,
right? We all have to make these decisions, but I think we can make them based on data,
as opposed to black and white assumptions about what the world is like and what people are like.
Let me, I can't believe I'm gonna say this I always make fun of myself for saying this.
Let me double click on that for a second. In the book you make quite a point of
arguing for skepticism as a sort of middle path to use Buddhist speak
between the poles of
naivete and cynicism. Can you say more about skepticism and how it differs from
cynicism? Absolutely, yes. So cynicism again is this general theory about people.
I'll speak as a researcher here. In science we have theories and they guide
what we do and what we predict
about the world, but the rest of us do that too.
You have a theory of gravity, which is that objects
with mass attract each other, and even if you don't think
about that theory, you know that if you drop a bowling ball
that's gonna fall faster than if you drop a feather,
and that's because you're using that theory
to predict the world.
Well, sometimes when you have a theory,
you make predictions and you kind of get stuck to them.
Like you start to think, well,
my predictions are probably right.
And then you start looking at evidence in a biased way,
right, you try to confirm your initial assumptions.
And I think cynics do that quite a bit, right?
And it's not just what I think,
there's a lot of evidence for this.
So a cynic, for instance, if you show them a video
of one person consoling another,
they're likely to suspect that kind looking person,
they actually have ulterior motives.
If you ask them, how much faith do you have
that somebody will honor your trust in a economic game?
They say, oh no, I think that person will run away
with the money, even if they have evidence to the contrary.
I think that when you have a theory and lean into it too hard, you start to be less like
a scientist and more like a lawyer.
You start to have a point that you're trying to make and you start to look at the world
and experience it through your argument as opposed to what it's bringing to you. So that's how I see cynicism as sort of being
on the prosecution in a trial against humanity.
Skepticism, instead of thinking like a lawyer,
involves thinking like a true scientist.
That is, of course you have views about the world,
you're not totally naive,
but you're open to new information.
You're open to your theories and your predictions
being disconfirmed.
In fact, one of the great joys of science is being wrong
and using evidence to become a little bit less wrong
over time.
I love, though, the way that you're describing this,
which is a middle path, because I
think that's actually a really powerful way of viewing it.
Openness to evidence is something that science
and I think Buddhist traditions have in common, right?
You try to detach from what you are bringing to the world
and just listen, just be aware and allow
what the world brings to you to enter into your mind freely.
There's a quote from the Buddha that I like,
I'm not a dogmatist, but instead an analyst.
That's beautiful and I think absolutely consistent with the skeptical worldview, right?
You don't need to believe everybody, but you don't have to believe in nobody either.
You can be an analyst instead.
In the book you talk about some of the myths. I kind of think of them as like the siren calls of cynicism. They include, well actually I'll let you list them. Why do we fall for cynicism? What
are the myths? Yeah, I think cynicism unfortunately has become very de rigueur. It's sort of cool and
unfortunately has become very de rigueur. It's sort of cool and seems interesting
and it's clearly very popular.
So why is that?
There are three myths that I lay out in the book as you say.
The first is that cynicism is smart.
So in surveys, if you ask people to imagine
a very cynical person and a very non-cynical person,
70% of people in those surveys report that
the cynic would be smarter than the non-cynic, and 85% of people think that the cynic would
be socially smarter than the non-cynic.
So for instance, would do a better job figuring out who's lying and who's telling the truth.
So in other words, most of us put faith in people
who don't put faith in people, which turns out to be a mistake.
The data cut in the opposite direction.
Cynics do less well on cognitive tests than non-cynics,
and they're worse at spotting liars than non-cynics.
Because again, if you have an assumption that people are terrible,
you stop paying attention to the actual evidence for who might be honest and who
might be dishonest.
This is what psychologists call the cynical genius illusion, the sort of
veneer of smarts that we have.
If you look at everybody, a scant, if you're kind of sneering, it seems as though
you've got hard earned wisdom, but it turns
out that's not always the case.
So that's myth number one.
Myth number two is that cynicism is safe.
And this goes back to this idea of taking social bets that we were talking about earlier,
right?
Trust in people requires becoming vulnerable and you can absolutely be hurt when you trust others.
I think we can all remember times that somebody has let us down and those experiences live for a long time,
in many cases quite painfully in our memory, and they shape us.
And one way that they shape us is that they make us less willing to take risks in the future. George Carlin once said,
if you scratch a cynic, you'll find a disappointed idealist. And I think that that's true. I think a
lot of cynics might have bluster, might seem like they're really confident, but in fact,
they're actually responding to pain and they're trying to stay safe. They're trying to prevent
themselves from being heard again. The reason I think of this idea of that cynicism is safe as a myth is because when you close
yourself off to other people, yeah, sure, you might not get hurt again, but you'll also
lose out on so much of what makes life beautiful, the ability to connect with people, to discover
new relationships, and to learn from each other.
So that's myth number two.
And then myth number three is the idea that cynicism is moral.
These days when I talk about hope and trying to build hope as a skill and a practice, a
lot of people tell me, come on, Zaki, you're the definition of privilege.
You're a professor at a fancy university.
You've succeeded in all these ways.
Of course, you can be hopeful.
That's toxic.
You know, you're telling me to be hopeful, but I've lived a very different life than
you.
There is this sense that hope is a privilege, that it's a way of shutting off conversation
about the difficult parts of life and that cynicism has a laser view of those same difficulties,
that cynics are radical and maybe hopeful people are, I don't know, in some way uncaring,
that they're not focused on problems and therefore don't do anything about them. This again, turns out to be basically
the opposite of the truth.
It turns out that cynics are less likely
to do things like vote or take part in social movements.
They see problems, but they don't imagine
that those problems are solvable because they
imagine that we ourselves are the problem,
our whole species.
And it turns out that
people who reject cynicism are actually much more likely to take action, to
support causes that they believe in, and that hope is especially important not
for people with lots of privilege, but in times of struggle. So a long answer, but I
hope that's helpful in unpacking these myths. Long answers are fine.
So you talked about hope.
Well, first of all, you mentioned George Carlin, who there's some evidence that he himself
was a cynic.
One of his jokes is we claim to be good people, but we take bread from the middle of the loaf.
So he had a dim view of human nature, at least from what I can tell.
But anyway, back to hope.
What do you mean by hope?
That seems like something we should, to use this term again, double click on. I use that term all the time myself, Dan,
and my friends make fun of me because I don't know about you, I have not actually double clicked on a
mouse in probably 15 years. I remember double clicking all the time, but it's a very Clinton era memory. Yes, yes, showing our age.
We are, yeah, I think another big distinction
that I wanna make, we've differentiated
between cynicism and skepticism.
I also wanna differentiate between hope and optimism.
So optimism is the belief that things will turn out well,
generally a positive view of the future.
Hope is the belief that things could turn out well.
And I know that sounds subtle,
but it's actually a pretty huge difference.
If you think that things will turn out well,
that can be a pretty complacent perspective.
And also again, like cynicism and like naive faith,
sort of makes an assumption.
It enforces your assumptions on the world,
in this case on the future.
Hope is much more uncertain.
It acknowledges that we have no idea what's going to happen
and yet that things could turn out better, right?
It allows us to envision a future that we might want,
not that will happen, but that could,
and therefore, if optimism is complacent,
hope is much more action-oriented.
Research finds that when people experience hope,
more than when they experience optimism,
they are driven to act in ways that make that possible future
that they want more likely to happen.
You can think of hope as sort of a magnet pulling us
towards the version of the world that we want to see unfold.
And I think that oftentimes when people say
that hope is toxic, or when they talk about hope washing,
they actually are talking about optimism.
When you think about an issue like climate change, right?
I think it would be ridiculous, in my opinion,
to be optimistic about climate change, right?
To say, oh, actually, I think that everything
is gonna turn out fine.
The evidence is really frightening. But I don't think it's
ridiculous at all to be hopeful about climate change because when we think,
well, there is a world in which we turn the ship more towards a sustainable
future, that actually inspires people, evidence shows, to work much harder on actions
themselves that help mitigate climate change and on pressuring systems,
governments, and elites to help with that as well.
Coming up, Dr. Zache helps me figure out if I'm actually a cynic and you can
answer some of these questions yourself and assess your own level of cynicism. He also talks about why cynicism can arise from our natural
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How can I tell if I'm a cynic?
Is there a way to self-diagnose?
Yes, there actually is a test that psychologists developed in the 1950s called the Cook-Medley
cynical hostility scale that was developed back in the 1950s by two psychologists.
They wanted to make a test for teachers who might or might not get along with their students.
They had teachers fill out 50 statements and they were asked whether in general they agree with each of these statements
I'll give you three of these
Dan now and you can tell me if you agree with them. Okay. Here's the first one in general
Do you agree or disagree that no one cares much what happens to you? I disagree
Okay in general, do you agree or disagree that most people dislike helping others?
Disagree.
Okay. And in general, do you agree or disagree that most people are honest chiefly through fear of getting caught?
I disagree with that.
Okay. That might be the one I would be most tempted to slightly agree with, but I still disagree
with it.
But I think numbers are closer to, you know, 65, 35 on that one.
Yeah, yeah.
So you, as you said, are pretty unsynaical in that regard.
And people can find this test online.
It's called the cynical hostility scale.
And it turns out that most people answer affirmatively
to about a third of the questions here.
If you were to have answered one of those positively,
you'd be generally as cynical as the population.
But a lot of people answer most of these questions
positively and they would be on the high end of cynicism.
So that's one way is just to ask yourself
your general theories on the world and on people.
But for people who don't wanna go online
and take a whole questionnaire,
I think another thing you can do
is just notice your reaction to other people.
If you find that when somebody does something nice, you're wondering whether
they really mean it or whether they're actually you have some ulterior motive. That's a clue that you
might be feeling cynical. If you find that when you decide whether or not you want to trust somebody,
whether you have a new acquaintance and you want to open up about your struggles with them,
whether you want to loan somebody your bike, when you want a new babysitter to come
and watch your kids.
If you find yourself going to all the things that person could do wrong and feeling really
hesitant and anxious, that's another sign that maybe you're on the cynical side.
There's all sorts of signs that our mind sends to us that really is cynicism talking to us through those
signs.
Yeah, I mean, I'm thinking about all of those examples, specifically the, am I suspicious
or cynical of somebody when they do something nice for me or give me a gift?
I mean, generally speaking, no, but I'm not, I'm not naive and I, I'm free to use my intuition.
Sometimes my intuition is polluted by my biases.
It's not like I'm willfully blind.
I think I've just have a healthy skepticism and sometimes I miss things.
Sometimes I catch them.
Sometimes I overindex on the skepticism.
But generally speaking, it's not my first instinct
anytime I get a gift to think,
oh, somebody wants something from me.
I would say, Dan, it sounds like you're a hopeful skeptic,
which is the mindset that I try to advocate for
in the book, right?
Which is to have an open mind,
to take in evidence about people,
not at all to be naive, to trust your intuition, but also to test your intuition
and ask yourself whether what you're receiving
from the world matches it.
That's the skepticism part.
And then the hopeful part is that your default
seems to be relatively positive, right?
That in a vacuum, before somebody gives you evidence otherwise, you
think, yeah, if you're doing something nice, it's probably because you're a nice person
or you have positive intention.
How do we develop the mindset that you're recommending, which is hopeful skeptic? Is
that what?
Yeah, hopeful skepticism. Yeah.
Hopeful skepticism. How do we develop that? And I'm curious just to come back to you because it sounds like you've made a bit of a round
trip on this.
I stole that expression from my brother.
He used that phone call with me yesterday.
I'm going to use it a lot now.
That you, your sort of factory settings bend towards cynicism and you still retain some
of those proclivities and yet you hold out this North Star of hopeful skepticism.
How can we work toward that?
Cynicism certainly is one of my factory settings.
And so I know personally what it's like to try to grow out of it.
And one of the things that I would say is, again, it's important to be aware of what your factory settings are.
And Dan, I think you might be aware of what your factory settings are.
And Dan, I think you might be blessed with relatively positive factory settings.
I think mine turn out to be pretty common.
Researchers and psychologists talk about negativity bias.
This is the idea that it's really quite easy to pay more attention to negative information
than to positive information.
And that's probably smart from an evolutionary perspective.
If something's threatening our life, we better pay a lot of attention to it.
And if something just happens to be beautiful or remarkable, it's kind of okay if you miss
it.
It's not great, but you're not going to die from ignoring a sunset.
You might die from ignoring a sunset. You might die from ignoring a tsunami, right?
So I think because of that,
a lot of us are set to look for threats
and one of the biggest threats in our environment
can be other people and their desire to take advantage of us
or their untrustworthiness.
So to me, and I think the evidence backs this up,
getting beyond cynicism is first acknowledging it.
First being mindful of the fact that,
hey, a lot of us, this is the way that we see the world.
Second is to realize that other people also talk in ways
that brings out our cynicism.
We have antenna up for negative information,
and we also tend to emit lots of negative information.
One star Yelp reviews are everywhere
and I think a lot of people go around giving
one star Yelp reviews of life itself.
If we look at, in my own lab,
we've looked at what causes people to gossip.
So we give people examples of folks acting in generous ways
and in selfish ways and we ask who do you want to talk about to another
participant who you're not going to meet? Which of these people do you want to
share a story about? And we find that people gossip three times more often
about selfish people than about generous people. So not only do we think
negatively, we share negatively.
And of course we do that as individuals,
but our media ecosystem does that even more.
So we've got this kind of toxic combination
between a bias in our minds for negativity
and a bunch of chatter all over our screens
that plays into that negativity and makes it stronger.
So I think for me, one big step in overcoming cynicism was being quite aware of that. Fighting
our biases is an ongoing process. It's not something where you can take a day off because
they will come back for you. If you stop thinking about your biases,
it's like stopping moving forward on a treadmill.
You won't stay still, you'll be pulled backwards.
And I think that's one of the most important things.
What I try to do is encourage people to fact check
their cynical feelings, to be skeptical
about their cynicism.
And I do this myself as well.
If I find myself being suspicious of people
or coming to enormous black and white conclusions
about how terrible the world is or how terrible people are,
I ask myself, well, wait a minute, Jamil,
what evidence do you have for this claim?
I try to bring that analyst perspective
back towards my own mind.
I try to bring that analyst perspective back towards my own mind.
And again, there's a self-interested case for doing this. It's not like you're just doing it to be a good citizen.
You're doing it because your life is going to improve and your decision making will get better as well.
Oh yeah, I think that's right.
And so one, I think skepticism is a much smarter way
of going through the world
and you end up learning so much more.
But as you said, life improves.
And I would say it improves not just in terms of,
wow, you are just blissed out all the time.
It improves because you're able
to more deeply connect with people,
which is one of the most powerful experiences in life.
There's this really interesting, and to me,
quite sad study where people were asked
to give a speech, impromptu speech,
about a subject they don't know very much about,
which of course is not fun at all
and raised everybody's blood pressure.
Half of these people had a cheerleader next to them,
a stranger who just was there to be supportive
and said, you got this, I know you can do it,
you're gonna crush this speech, just a friendly stranger.
And it turns out that non-Synics,
when they had this friendly person around them,
their blood pressure rose half as much
as when they were alone.
But cynics, when they had this friendly stranger around them, their blood pressure was half as much as when they were alone. But cynics, when they had this friendly stranger around them,
their blood pressure was just as high as when they were alone.
And I've experienced this in my more cynical moments
and more cynical years.
I've also been lonelier because I think social connection
is this deep psychological nourishment
and cynicism makes it impossible for us to metabolize it.
It just makes it hard to internalize the care
that other people feel for us
and to share our care with them.
So to me, overcoming cynicism, as you said,
it's got this great business case,
but the business case for it is also about citizenship
and about relationships, because it turns out
that being there for other people
is one of the best ways to be there for ourselves. Exactly. I don't want to take up too much airtime
here talking about myself, but just to make sure
I'm fully honest, I do think that my factory settings
may resemble yours. It's just that I've now,
I think, made the same round trip you've made
by practicing a lot of meditation, specifically
loving kindness meditation and working on the quality
of my relationships and working on the quality of my relationships
and working on my mind,
which of course is a way to work on your relationships.
And so I think I've gotten to hopeful optimist,
but I don't wanna pretend
that I came out of the womb that way.
And actually that's much more powerful
because you and the contemplative work you've done
and that you share with others
is a commitment
to the idea that we are malleable,
that our factory settings don't have to be
the only settings that we ever operate under.
And I think that's one of the core messages
of actually all of psychology and neuroscience
over the last century is that we change much more
than we realize.
And that can be a kind of destabilizing notion for people,
but to me it's incredibly empowering.
We can choose the direction that we sail
the ship of our life in.
And you know, actually I'm curious,
you of course have practiced meta a lot
and a lot of other types of techniques as well.
Do you see contemplative techniques as,
in your experience, as directly
combating cynicism? Have you seen the way that those techniques change your openness to evidence,
for instance, about other people? Meta, M-E-T-T-A, just for people who've never heard of this,
it's also called loving-kindness meditation. It's a specific form of meditation where you
It's also called loving kindness meditation. It's a specific form of meditation
where you envision a series of people or animals, beings,
and send them good vibes by repeating silently in your mind
phrases like maybe happy, safe, healthy, live with ease.
And as I've said a million times on the show,
it can be very annoying to a cynic or a skeptic
because it feels quite forced.
And yet there's a ton of data to show that it can have
physiological, psychological, and behavioral benefits.
I have not seen any data on cynicism specifically,
but I can just talk about what's happened in my own,
you know, and of one laboratory, which is,
I do think it kind of gives you a new,
or for me, it has given me a new baseline.
Deny me of sleep, give me news that provokes anxiety,
and I'll go back to old baselines or worse.
It's not magic, but it's pretty magical
that you can, generally speaking,
to turn the dial toward warmth.
I experienced the same thing
when I practiced loving kindness.
It's remarkable how you can harness your own mind
and point it in a way that is more pro-social.
And it turns out that there is evidence
that the times that we are most cynical
is often the times that we're most stressed
and least able
to connect with ourselves.
Cynicism is actually one of the four main components of burnout.
Christina Maslach, the sort of scientific godmother of burnout, talked about, well,
when you're depleted, you have no room for other people in your mind or in your heart,
and it's very easy to feel like everybody's out to get you in some way.
Interestingly, research finds that when we ask people to pause and not to say,
well, how do you feel about this person or how do you feel about people in general? Actually,
if you want to evoke cynicism from somebody, ask them about people in general. If you want to evoke
skepticism and hope from people, ask them about an individual,
especially somebody who they know, but even a stranger.
There's a bunch of research that finds if you ask people, what is a person like deep
down?
Who are they really?
You hear a story about somebody and you say, who is this person really?
People believe that an individual's true self
is generally good, right?
So cynicism is really prevalent on our screens
and in our generalities.
In abstractions, it's very easy to be cynical.
When there's a real human being in front of us,
when we're paying attention to them
and looking at the totality and complexity
and really bewildering beauty of just a human life,
it's much harder to be cynical
and much easier to feel open.
I've always thought that that finding relates to me
a little bit to contemplative practice also,
because when you are really, when you're meditating
and focusing on somebody else in a meditative way,
you are forgetting your assumptions about what people are like, and you're focusing on that life in front of you
And it's hard not to see the beauty there. I
Think that's true. It just kind of inexorably scales at least for me as I think this through
I think though the mechanism is less about seeing the the good and potential in individuals, although for sure that's there.
It's more like our capacity for warmth, for caring, for giving a shit, for love,
whatever you want to call it is a muscle.
And this is a way to improve that muscle.
And so to me that, again, I'm not speaking as a scientist, you're the scientist, I'm not speaking as a scientist you're the
scientist I'm just speaking as a practitioner that feels like what's
happening more than learning to see the good one person and then that leads to
you know an omnidirectional warmth which I do think happens too but it's more the
former than the latter am I making any sense is that name of that land for you
oh yeah absolutely I think that in, when we work the muscles of our own care,
we also, well, a bunch of things happen. One, we become more open to humanity in general, right?
And two, I think maybe we also open ourselves to common humanity, right? I mean, if I'm working on my awareness, my connection,
my sense of care, if I'm building that muscle,
I'm also realizing how much I have
in terms of shared experience with really,
I mean, one could argue every human being
or even every being.
And that sense of universality, I think,
is another way to overcome cynical thinking.
Beyond what we think, there's also actions that we can take to try to build a muscle of hopeful
skepticism. I often think about and try in my own life to take calculated leaps of faith on
other people. Ernest Hemingway once wrote,
"'If you want to find out if you can trust somebody,
trust them.'"
If you think about a skeptical worldview as being open
and saying, well, wait, what are my assumptions based on?
And fact checking and wondering what evidence you would need
in order to really believe a claim,
leaps of faith are a way of gathering that evidence
of doing science in your own life.
And the only way to do science with your own life
is to take chances.
And they don't have to be enormous chances,
but in general, what I try to do these days
is I look for opportunities
where I feel
just a bit apprehensive, right?
If I have a person who I'm getting to know
and I ask myself, should I go with small talk here
or should I disclose this thing
that's really been on my mind
that's maybe a little bit difficult or complicated?
Or if somebody in my lab wants to start a new project
and say, well, should I really make sure
that they're doing everything right
or should I give them more freedom?
I try to catch myself being nervous
about what other people will do
and then jump in anyways.
And I found that the data that I get back
from those little tiny experiments
is enormously hopeful, full of pleasant surprises and
acts as a countermeasure to my cynicism the next time because I can say, well
wait a minute, what did I learn a week ago when I took that leap of faith on
somebody? Well, they responded beautifully so maybe my apprehension this time I
don't have to listen to as much.
Isn't it possible that what's going on here, that there are two things going on here simultaneously
on the one on your side, when you take a leap of faith, there's the leap of faith that's
happening on the other side, people generally, and I took, I'm taking this line from an old
movie lean on me where the principal of the school says, people tend to rise to the level
of expectation.
If the expectation is, I trust you, that tends to call forth people's better angels.
Am I speaking with some degree of accuracy here?
That is absolutely accurate. In fact, economists have a term for that, earned trust.
That is, you know, we tend to think that some people are trustworthy and others are not.
And that's true to some degree, but it's also true that our actions matter in shaping the way that
other people behave, right? As the quote from Lina Amigos, people rise to our expectations,
but they also fall to the level of our expectations if those expectations are low. So one finding from the science of cynicism
is that cynics often treat people as though
they are untrustworthy and selfish,
so they might threaten them or micromanage them
or spy on them, for instance,
and that brings out the very worst in people.
Cynics tell a story full of villains and end up
living inside it because they create the conditions
for their bleak prophecies to come true.
But that has some power to it as well, because if
we can acknowledge and own our own influence over
other people, then we can wield it to bring out the
best in them by taking those leaps of faith, absolutely.
In my lab, we actually find that even teaching people
what we call a reciprocity mindset,
that is telling people, hey, your actions matter.
If you trust somebody, yeah, you're taking a chance,
but you're also giving somebody a gift,
and they're more likely to repay that gift.
Just teaching people that makes them more willing to trust
and makes the people around them more trustworthy.
So I think you're exactly right.
There's this self-fulfilling prophecy angle
to these leaps of faith that I think is really important
for people to understand.
["The New World"]
Coming up, Jamil talks about some of his own missteps on the path toward hopeful skepticism
and how to get better at disagreeing with other people while not assuming the worst.
Something that is especially useful in the middle of a turbulent election.
Hey, it's Guy Raz here, and you might know me as the host of How I Built This.
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People will say to us, you know, the show saved me. I will say back, me too.
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Let me reset for a second here.
So the first half of your book really is this evidence-based thundering against the pernicious
impacts of cynicism.
The second half of the book really turns to sort of ways that we can internally and externally
develop this hopeful skepticism. You just listed a few of the examples there,
the reciprocity mindset and leaps of faith,
but there's more.
One thing that really stuck out to me was how to build,
you use the term cultures of trust in your world.
That can be in a workplace, it can be your family,
it can be your friend group, it can be in your community.
So I wanna hear a lot about how to do that, but maybe start by saying how you screwed
this up, because I related to that as somebody who has screwed up in worse ways.
So I'll hand you the mic.
Yeah, I screw up all the time.
And one of those big screw ups was when I had a chance to build a culture of my own
for the first time.
So I've been at Stanford now for 12 years and this was my first job.
It was my first academic job.
You know, I worked all sorts of jobs in high school and college,
but after getting my doctorate and finishing my training,
I was just landed really the job that I'd been dreaming about for most of my adult life,
which is to be a professor at this institution.
And I was so excited, but for every ounce of excitement, there were at least three and
a half ounces, the airport maximum of fear and anxiety.
I was terrified of screwing up this one shot that I had to contribute as a scientist to
do work that mattered. For folks who are not in
the academic world, jobs like the one I got are also temporary. You're an assistant professor,
you've got a few years to do the very best work you can, and then a bunch of people who you don't
know who are much older and more powerful than you get to look at that work and they secretly tell
your bosses
whether you should keep your job or not.
That's called tenure, but it really feels more like
going through some tunnel of pain and torture.
It's very anxiety provoking, and I know
it's also an extremely privileged position to be in,
but it was really hard for me as an anxious person as well.
One of the things that made me
most anxious was that I didn't have control anymore. As a student, I was the one doing all
of the research. If I screwed up, it was me screwing up. And if I did well, it was me doing well.
Now that I was a professor, I had to hire people, graduate students, postdocs, research assistants,
to hire people, graduate students, postdocs, research assistants, and I had to count on them to do good work.
I couldn't do it for them.
If they did good work, then that was going to be good for them and for me, and if they
didn't, then my shot at Stanford was up.
And I reacted to this in a way that I am deeply unproud of, which is I think I pressured these
folks a lot.
I think that I micromanaged them.
I sort of probably made it too obvious
when I was disappointed in their performance.
Honestly, Dan, even talking about this many years later,
I feel that sort of flush in my face of shame.
And your listeners might not know this,
but the irony is that what I do for
a living most of the time is study empathy. So here I was running an empathy lab in a
toxic way. Again, you can't make this up. One of the people in my lab ended up coming
to me and saying, Hey, this is just too stressful. The lab had been open for less than a year.
And she said, if you can't find a way to make this a more healthy workplace, I'm gonna leave.
And that was like a bucket of cold water on me.
I'm so grateful to her, but it really shone a light
on everything that I was doing wrong.
I've had very similar experiences.
I would argue probably significantly worse,
but so you have my empathy to be a little cute.
Okay, so you learned the hard way.
You've got a bucket of ice water thrown on top of you.
So you learned you were screwing it up.
How do you not screw it up?
How do all of us not screw it up?
I'll talk about what I did,
and then I'll try to extrapolate from that
to some principles about what any of us can do
to build more, I guess, hopeful and trusting cultures.
The first thing I did was try to own up to it. I went to different members of my lab and apologized
and basically said, I'm really stressed and that's not an excuse, but I've clearly have been letting
my stress explode all over this community and if you've got shrapnel from it stuck in you,
that's my fault.
I think that as a person who had relative power,
it was important for me to take responsibility first.
Then I asked the lab to come together
and we wrote a manual for all of our expectations.
And it started not just with what time do we show up to work or what's the code
for the printer.
It started with what are our core values that we share.
And so we circulated this document where people could talk about, well, what
values do we want represented in this community?
What do we care about?
And how are we going to show those values in our actions?
And that was a conversation that after having it, I couldn't believe we hadn't
started there. But I think a lot of communities don't start there. A lot of
communities start with, well, what are we doing today? What are our action items?
As opposed to why are we here? What is the point of this work? And that was a sort
of a north star that we've
kept since then. And then the third step that I took was to be really conscious about these
leaps of faith. And I think that we can all take leaps of faith as we've been talking
about as individuals, but I think if you're a leader anywhere, those leaps of faith, their
power is amplified by an enormous amount. So I have become very
intentional about giving all the people who work in my lab lots of freedom. That's not to say that
I'm not there for them. I call it underbearing attentiveness. I try to be really super present
and available, but not pushy about that availability, right?
To say, you come to me when you need something,
otherwise I'm gonna trust you to do it.
Last thing I'll say, I also try to trust loudly.
That is, not to say, hey, why don't you do
this entire project and just come to me
whenever you need help.
It's, why don't you take the first major steps,
the creative steps in this project,
come to me if you need help with anything.
But the reason I'm telling you to start
is because I know you can do it, right?
Because I've seen your work so far
and I really believe that you have the capacity to do this.
I'm trusting you because you've given me enough evidence
to trust you already.
I think that we've talked about this reciprocity,
this earned trust that people step up to meet your expectations. They do so even more if
you make those expectations clear, right? If you say them out loud instead of letting
them sit inside your mind.
So that's what you did. You mentioned there may be some things that the rest of us could
consider. So that's what you did, you mentioned there may be some things that the rest of us could consider?
Yeah, I think that this loud trust is really quite important, especially anybody in leadership.
We might trust people more than they even know that we do, and people might feel really skittish around us.
And so it's important, I think, to be pretty explicit about your belief in people,
especially when you're acting in a way that shows that belief.
Another sort of general principle that we can draw
from the values statement that my lab did
is to help people see each other's principles.
I work with a lot of communities,
school systems, hospital systems, companies,
and one of the first things that I do,
let's say that they want wanna build a more collaborative culture
is I'll survey them anonymously and I'll say,
how much do you want collaboration to be
at the center of your work?
And how much do you think the average person
in this community wants that?
And every single time, Dan,
I get completely different answers.
Secretly, people desperately yearn for collaboration, for empathy, for connection,
but they don't realize that everybody else is secretly yearning for that as well.
So we sort of hide oftentimes the more positive qualities that we have because they seem cringe or weird.
And through our hiding, we induce everybody else around us to hide theirs as well.
So one of the things that I encourage people to do is to unhide those qualities.
And a good way to do that is by collecting data.
Again, I think that hope and skepticism and positivity, they sound so silly and warm and fuzzy.
And I know, Dan, you feel this way sometimes about things that you learn about meditation
and happiness.
And I feel the same way about some things that I study.
And they seem silly because they seem like they're counterculture.
Like that's not what people want, but it is what people want.
So collecting data, again, being empirical and showing people,
Hey, did you know that if you look around you, nine out of 10
people in this room want more connection and collaboration.
That's an incredibly powerful experience for people to have.
Well, that kind of gets me to another sort of action point in the book, which
pertains to how it's kind of citizenship, how we can
orient toward current events and whatever society we happen to live. You and I are
recording this in the midst of an incredibly tumultuous presidential campaign
in the United States, and we're not going to get too into the details on that if
you're listening to this at some point in the future and that race has ended. But
it's always tumultuous somewhere and it's actually probably always tumultuous to some
degree or another everywhere.
So let's talk about polarization.
You have this term or you mentioned this term, false polarization, which kind of rhymes with
what you were talking about there in your surveys that you do internally at corporate
cultures is that we tend to think that the opposite
tribe is more extreme on the issues than it actually is.
Can you say a little bit more about that?
Yeah, absolutely.
And so let's be clear that there is enormous and growing and very troubling division in
the US and around the world.
So to say that there is such a thing as false polarization
is not the same as saying that polarization is imaginary.
It's real and we also imagine it
to be much more intense than it is.
And when we imagine division to be more intense than it is,
it's because we imagine, as you said, the other,
whoever that is for us,
to be much more extreme than they really are.
So research suggests or finds that if you ask people, and this is mostly done in the
US, so I want to be clear about we have a lot of evidence about the US and then some
about the rest of the world, but a lot of what I'll be talking about is in an American
context.
So if you ask US Democrats and Republicans, what does the average person you disagree
with think?
They will give answers that actually represent the 80th percentile of the other group.
So in other words, if you ask me, what does the average person on the other side feel,
I tell you something that only the most extreme 20% of people on the other side actually feel.
And it's not just our opinions about specific issues.
We also imagine that the other side is about twice
as hateful of us as they really are.
We think the other side is about twice as willing
to overthrow democratic norms as they actually are.
And we think that the other side is four times more supportive of political violence than
they really are.
These are scary realities.
For one, they're scary in our minds, right?
I mean, reading these data, I think, wow, my goodness, people who imagine a person they
disagree with are really thinking about quite a frightening person, quite a frightening group of people. And this is again not to say that there are not
really scary and extreme people in our political environment. Of course there
are. The question is not are there terrible people or people who have really
extreme and even violent tendencies. The question is is that most people? And
we're answering that question incorrectly
as a culture, right?
We tend to imagine that way more people
are extreme and violent than they really are.
And the scary thing about that to me
is this again, idea of self-fulfilling prophecies.
Because when you imagine that the other side
is extreme and violent, that forecloses on any possibility
of productive conversation, of compromise, and of peace,
which it turns out a super majority
of Americans want desperately, right?
We are very divided, but in my lab,
we find that more than 80% of Americans
also despise how divided we are
and wish that there was more opportunity for compromise.
But when we imagine the other side is terrible,
that opportunity disappears.
And I think that's a tragedy because there is so much
that we have in common, but we obscure that
through our cynicism in a way
that ends up making things worse.
So the question I'm coming to, and I suspect a lot of people are coming to,
is what do we do about this?
And you have a whole long section
about how to be better at disagreeing with other people.
What specific advice can you give?
Because this may be very relevant to people,
both the conversations they're having in their mind
with people they're disagreeing with,
but also the conversations they may be having with their family members
around the dining room table.
Well, I actually think that a lot of people are avoiding those conversations.
That's true too.
There's this incredible study where scientists use geotagging information from phones on
Thanksgiving of 2016. You might recall that that was a politically charged time as well.
And what these researchers looked at is whether people in driving to Thanksgiving dinner
crossed between a county that had voted blue in the election to one that had voted red or vice versa.
In other words, are you going to enemy territory for Thanksgiving dinner?
And they found that when people crossed political lines to go to Thanksgiving dinner versus when
they didn't, they left 50 minutes earlier. So you've got people sacrificing pie. I mean,
pie of all things. They're letting go of pie in order to not talk with somebody they disagree with.
And I think the first step in disagreeing better is to have a better view of disagreeing.
We think of it as this really frightening, necessarily toxic thing.
We imagine that these conversations are going to be horrible and threatening and that no
one will learn anything.
In fact, in my lab, we have a study where we ask people,
what do you think will happen if a Republican and Democrat
come together and talk about political issues?
And generally, people think either nothing will change
or they think things will get worse.
People will despise each other even more
after a conversation than they did before.
Well, we then also have people engage
in these conversations.
We had this study where we brought people together on Zoom
to talk again about things they disagree on,
not about how the weather is.
And we find that after those conversations,
people, when we asked them to rate
how pleasant was that conversation on a one to 100 scale,
the most common response we get is 100.
People are shocked at how positive these conversations are and how reasonable people on the other side are. So again, I think that just if we
open ourselves to having a disagreement, it will already be better than we think it is.
That said, there are also tools we can use
in those disagreements to point them
in a productive direction.
One is to try to get beyond your opinions
and get to people's stories.
When I find myself in a disagreement these days,
it's usually, I don't know why, it's usually with an uncle.
I feel like everybody disagrees with their uncle.
Everybody's got a Facebook uncle that they disagree with.
And when I enter a conversation with somebody,
I realize that we disagree on something.
I try my best to turn down my sense of threat
and turn up my sense of curiosity,
not about the person's opinion, but about themselves.
And I say, wow, how did you start to feel that way?
What's the origin story of your perspective on this?
And I find that that disarms people enormously
and makes them much more willing to share
and then to listen to me.
Another thing I try to do is to point out common ground
when I find some and to make sure that we at least agree
on what we disagree about.
I think a lot of times people disagree
about what a conflict even is,
which makes it much harder to have a productive one.
So I think setting out and being real clear,
am I understanding you correctly?
So that type of curiosity on somebody's opinion,
on where it came from, and then being open to point out hey actually I think we do agree on XYZ but
not so much on ABC. All of these tools it turns out which are known as
conversational receptiveness can make for not just friendlier disagreements but
more productive ones. What do I mean by productive? Meaning that people actually do discover things that they share in common.
And when we are conversationally open,
we turn out to learn more from somebody else, but they also turn out to
learn more from us. So these are all tools that I think
many of us are very reticent to use because we have this sense
that any conversation
is between people who disagree is gonna be toxic
or is even a betrayal of our own side.
And I'd love for people to let go of that.
I'm gonna list four of the rules for good disagreement
you list in the book.
Some of them you've already mentioned,
but I just wanna list them all so that people have them.
And then also if there's more you wanna add, I'm very open to hearing it.
One, good disagreeers ask questions instead of making statements.
Two, they work to get underneath people's opinions to their stories,
which you referenced.
Three, when they spot common ground, good disagreeers name it.
Four, when they're unsure about something, they say so rather than
pretending to be confident.
Much more succinct than I was, but yes, those are exactly the principles
of conversational receptiveness.
And yeah, I do wanna double click on this idea
that I think oftentimes even expressing openness itself
has gotten a bad rap.
There's a sense that we have that if I listen to somebody,
I'm platforming them or I'm condoning their view
or I'm even losing the argument.
I'm betraying my own side by even listening to somebody
who I disagree with.
That I think is an understandable
but deeply unproductive way to disagree,
especially because we are so wrong
about the average person that we disagree with.
I see this a lot in our culture these days,
that listening itself seems to have gotten
a negative reputation, and it's a real problem.
If there's one thing that I wanna yell from the rooftops,
it's that we need to be at the very least,
I'm not saying that you have to agree with anybody
or decide that they're right at all,
but at the very least we have to reclaim openness
and curiosity as virtues as opposed to vices.
Yes.
I sometimes think, and I've referenced it before
in the show, I sometimes think about a tweet
from Ian Bremmer, who's a political scientist.
I believe that's his title.
Ian, if I screwed that up, I apologize.
Anyway, I admire Ian, and he had a tweet,
or X, or whatever you want to call it,
that said, if you're only following people
who you agree with, you're doing it wrong.
I've really tried to consume across the ideological spectrum
and I recommend it to everybody.
It can be frustrating, but it's good for you.
Can you settle a friendly debate
I've been having with my friend, Michael?
I'm not gonna use Michael's last name
because I didn't ask for permission,
but Michael and I, he keeps asking me two things.
One, like how do I convince people to meditate
who don't want to meditate?
And two, how do I talk to people
with whom I disagree politically?
He and I seem to have the same views politically
and when we're encountering somebody who disagrees with us,
how do I talk about it?
And I keep telling him, I try to do neither of those things.
If I never try to convince anybody to meditate,
if somebody asks me what my experiences are,
I'll talk about it, but I don't evangelize.
And I have learned not to try to talk people
out of their points of view,
but to do more what you described,
which is to get curious about it.
And if I'm asked, I'll say what my points of view are,
but not really in a dogmatic way.
Even though I may believe them passionately
I just don't think it's gonna work to try to convince somebody to see things my way. He actually I
Think agrees with me in part, but he's like a dog with a bone
He keeps I think part of him thinks that in fact
He has said to me you Dan are not helping enough by you need to be more aggressive to try to get people's
To change their points of view and I want to be open to his point of view in this conversation. So I'm throwing it to you as the arbiter.
It sounds like Michael has a certain missionary zeal, right? That there's this
sense that I've discovered something. It's a crime not to share it with the
world and even if the world isn't listening, I have to make them listen.
Right.
And I think a lot of us feel that way about what we've discovered in our lives.
I certainly feel that way about hopeful skepticism, but I think that it's, I
would say, Dan, that the data fall more on the side that you're expressing, which
is that when we try to convince somebody of something, they can tell that we're trying to convince them of something.
And that puts up people's walls more quickly than almost any other conversational experience they can have, right?
When somebody's trying to do something to your mind, a natural response is to resist that, right?
It turns out that that's true of politics as well.
There's a bunch of research on something
known as deep canvassing.
This is a technique where canvassers, you've
heard of this, right?
They go door to door or phone to phone and they
do the opposite of what canvassers usually do,
right?
Typically a canvasser comes to your door and
they say, do you support issue X?
And you say yes. And they say, okay, good.
Or you say no, and they say, how dare you?
Here's 40 statistics and 90 facts
that will make you feel terrible
for not supporting issue X.
And kind of browbeats you into submission, right?
This is sort of conversational wrestling pin of sorts that they try to put you into.
That turns out to be much less effective than deep canvassing, which is almost the opposite.
Deep canvassers show up and they say, hey, how do you feel about issue X?
And you tell them and they say, that's super interesting.
Tell me more about why you feel that way.
What's your story?
Have you had an experience that led you to feel this way? And then after you share your experience, they share their experience. They
say, that's really interesting. Would it be okay for me to tell you about what I've been
through? And reciprocity being what it is, once somebody listens to you, you feel much
more inclined to listen to them and canvassers then share their story. That type of canvassing is much more compelling and is much more likely to actually change
people's attitudes.
So in a deep irony, one of the best ways to not change somebody's mind is to try.
And one of the best ways to change somebody's mind is to not try.
Take that Michael.
I hope I'm changing your mind.
Jamil, this has been a pleasure. We only
have a few minutes left and I have a few sort of final questions I like to ask people. One is,
was there something you were hoping to talk about that we didn't get to?
Yeah, yeah. I do want to talk about one other thing. It's quite related to the themes that
we've discussed. I'm a parent, you are as well, and I think a lot of cynicism for
me and a lot of my mission to fight my own cynicism comes from my experience as a parent.
I think a lot of what we do as parents is to try to protect our kids, and I think that
protectionism can get us to a place where we make them cynical by accident. Before I started working on this book, I noticed that I was telling my daughters a lot about threatening things in their environment.
We live in a big city. I'm telling them, hey, you know, watch out for people, I was telling them about the world was a story
full of threats and human threats in particular.
And there is evidence that we are creating inadvertently a very untrusting and very cynical
generation by trying to protect kids.
We are shrinking their abilities to trust.
And anyways, there's lots of abilities to trust. And anyways,
there's lots of ways to push against that, many of which we've already talked
about, but basically applying these same techniques of an open mind, leaps of
faith, and what I would call positive gossip, sharing positive information, I
think implementing that with the next generation is really important. This is
the final question. Can you remind everybody of the name of your book and
the book you wrote before it and your website and where you are on social media?
Can you just plug everything please? Sure. My new book is called Hope for Cynics,
the surprising science of human goodness. Before that, I wrote a book called The War for Kindness,
Building Empathy in a Fractured World.
My lab is the Stanford Social Neuroscience Lab,
and you can find us at ssnl.stanford.edu.
I'm on social media a little bit.
My drug of choice is the site formerly known as Twitter,
so you can find me there at ZakiJam, Z-A-K-I-J-A-M.
Thank you very much for coming on.
Great job.
Dan, thanks so much for having me.
Thanks again to Dr. Jamil Zacky.
Don't forget to check out his new book, Hope for Cynics.
Before I go, I want to thank everybody who worked so
incredibly hard to make this show happen. Our producers are Tara Anderson, Caroline Keenan, and Eleanor Vasili.
Our recording and engineering is handled by the great folks over at Pod People. Lauren Smith is our production manager.
Marissa Schneiderman is our senior producer. DJ Cashmere is our managing producer. And Nick Thorburn of the band Islands
wrote our theme.
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