The Daily Stoic - Brett Crozier On Bravery, Impossible Decisions And What It Takes To Be A Leader

Episode Date: June 21, 2023

Ryan speaks with Brett Crozier about his new book Surf When You Can: Lessons in Life, Loyalty, and Leadership from a Maverick Navy Captain, what it felt like to go against his orders to save ...the lives of his sailors, the tensions between being a part of a system and doing the right thing, the importance of learning something new every day, and more.Brett Crozier is a retired captain in the United States Navy. In spring 2020, he was commanding officer of the aircraft carrier USS Theodore Roosevelt when COVID-19 broke out among the crew. He was relieved of command after sending a letter to Navy leaders asking that most of the crew be taken ashore which was subsequently leaked to the press. Brett retired from the Navy in March 2022. Brett can be followed on Instagram @becrozier. ✉️ Sign up for the Daily Stoic email: https://dailystoic.com/dailyemail🏛 Check out the Daily Stoic Store for Stoic inspired products, signed books, and more.📱 Follow us: Instagram, Twitter, YouTube, TikTok, FacebookSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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Starting point is 00:00:00 You're listening ad-free on Wendry Plus. Welcome to the Daily Stoic Podcast, where each weekday we bring you a meditation inspired by the ancient Stoics, a short passage of ancient wisdom designed to help you find strength and insight here in everyday life. And on Wednesdays, we talk to some of our fellow students of ancient philosophy, well-known and obscure, fascinating and powerful. With them, we discuss the strategies and habits that have helped them become who they are, and also to find peace and wisdom in their actual lives. But first, we've got a quick message from one of our sponsors. Hey, it's Ryan Holiday. Welcome to another episode of the Daily Stoic podcast. You may have heard my
Starting point is 00:01:07 two interviews with the great Admiral Staff Reedus, also former Supreme Allied Commander of NATO. I liked both of his books, but in his new book to risk it all, he actually profiles today's guest, whose name may sound vaguely familiar. The events that we'll talk about in today's episode sound almost like they were eternity ago, but it's weird to think it was almost exactly three years ago as the world was melting down. Captain Brett Krozer captured the attention of the nation in the world. When the ship he was captaining, the USS Theodore Roosevelt and aircraft carrier with over 5,000 sailors was besieged by one of the earliest outbreaks
Starting point is 00:01:54 of the pandemic. There were no tests, no masks, no ability to socially distance. And at the time, the authorities and the military, every capacity of society was overwhelmed. And Captain Crozier had to make a career altering a life altering decision about whose interests he was going to put first, his career, bureaucracy or the safety of the men and women who served under him. And we're going to talk about this courageous decision. We're going to talk about the pressure that he faced, how leaders navigate decisions like that, what it was like to be relieved of command, but then also to be cheered by
Starting point is 00:02:42 his own sailors as he walked off of that ship supposedly in humiliation. This is one leadership moment in Captain Crozier's life, but certainly not the only one. He spent 30 years in the Navy. There's a helicopter pilot, then a fighter pilot landing on aircraft carriers. He trained in the Navy's nuclear power school, which put him on track to command an aircraft carrier. And then he commanded the USS Theodore Roosevelt, the most prestigious carrier in the US fleet,
Starting point is 00:03:11 the most powerful Navy in the world. So lots that he can teach us. I was very much looking forward to this conversation. And he has this exciting new book called Surf when you can, Lessons in Life, Loyalty in Leadership from a Maverick Navy Captain. It's a fantastic book and follow him on Twitter at Brett E. Crozier or at Surf When You Can. On Instagram surf.when.u.can or at B. Crozier. It's publisher's A-Triya books. I think you're
Starting point is 00:03:39 really going to like this one, enjoy. I thought we would start sort of at the end here. We don't have to get into the specifics of it, but I, a general question that's fascinating to me about your story. And actually, I gave a talk at the Naval Academy a few months ago, and I talked about this idea, because I think it's relevant not just to the shipment, but I think to all people, which is that, you know, let's say one is on some sort of tract for leadership, right? You're working your way up through a company, you want to be the CEO someday. In your case, you go to the Naval Academy, you work your way up through the ranks.
Starting point is 00:04:25 The whole system is about getting you to buy into a way of thinking, a way of being essentially not rocking the boat, right? In the Navy, they cut your hair the same way, they make you sleep in the same quarters, they make everyone the same. That's how you create culture and commitment and even kind of replaceability all of these things, right? And then the system life, being a good person, demands at times that we buck all this. So we expect people to make these like we expect a politician to be a party politician all the way down the line. And then in the moment of crisis, throw all of that away, even though we have effectively
Starting point is 00:05:10 trained them to do the exact opposite of that thing their entire life. Yeah. I think it's a very fair assessment. And I was guilty of the conformity and I I'm going to say guilty, because there's a reason why the military is built that way. Yeah. I mean, the game, so to speak, is when you're in combat and you're making quick decisions, and you want people to follow and provide feedback, but also be as efficient as possible
Starting point is 00:05:38 in the art of being a warrior and ideally killing the enemy before he kills you. I mean, that's what the military is training when it comes down to brass tax. So, as a leader, you can't spend more than a couple of years in the military without kind of buying into that and kind of falling along. And I think, I don't, I would say, throughout my career, there wasn't moments where I was in a situation where I felt like I just had to go long to get along or that I was ignoring my true values. Probably up until the very end and even then I felt like I wasn't necessarily bucking the system. I just felt like I was at a crossroads where I had to either conform and fall along or stay true to my values as a leader that I had developed over time.
Starting point is 00:06:23 I mean, we know that life is not black and white and decisions are not, you know, they're made in shades of gray and it's, you know, we're silly to think that it's any decision when you're that senior is an easy decision. They're some, they're easy, but most that really matter that are consequential require some thought and introspection and also kind of looking back at what works for you and the impact across the wider audience. So, I think, ideally, you have the tools to get there. And then you have the tools to analyze what it comes down to making that decision.
Starting point is 00:06:52 I think Tim Cook is sort of a good non-controversial example of this. Like, Steve Jobs doesn't want a bunch of Steve Jobs working for him. He would never have accepted that, right? There can only be one. Like, we sort of lionize the innovators and the rule breakers and the Mavericks, but that's not really what we select for when we hire, and that's certainly not what we train for.
Starting point is 00:07:17 And then, you know, you get the top job, and then people are sometimes like, well, he's, you know, he's not Steve Jobs. And it's like, of course he isn't. If you think about what the system was selecting for, it was selecting for the exact opposite of that in so many ways. And I'm not saying he's not a good CEO. He seems like he's actually, in many ways, been a much better CEO than Steve Jobs and has overseen all this growth and shareholder value. But it is this sort of paradox, like, you have to go along to get along to move your way up through the ranks.
Starting point is 00:07:52 And then maybe we tell ourselves, okay, but when push comes to shove, I'll throw all that away to do the right thing. But how and how you built the muscle to do that, probably not, most of us haven't. Right. And I think it's also important to understand the landscape as it is now too. I mean, it used to be that when you were a captain
Starting point is 00:08:15 of a ship and you sailed over the horizon, you were on your own. I mean, back in the days, you could pull into ports, you could plunder and pillage and all that stuff. And as long as you came back successfully with gold and the hold, you were doing okay. Sure. You're not really that autonomous anymore, have you? You were connected at almost all times with people above you all the way back to DC who
Starting point is 00:08:36 know where your ship is, in most cases, are they have the ability to communicate. And in some ways, unfortunately, micro-manage. And so I think you could argue now that even more so, you need more of the Tim Cooks because, our last system set up to support more of the Tim Cooks, because we just wanted to kind of continue to follow the path. And we're in a much, it's tough decision. We're gonna be able to help them out.
Starting point is 00:08:56 And we're gonna micro-manage from 3,000, 5,000 or 7,000 miles away. And never should we expect them to be in a position where they have to make an independent decision on their own Because we're always going to be there to help them micromanaged be micromanaged. I think that's I think that's a valuable point even from I'll be honest even when I first my first deployment is a helicopter pilot. I was on a ship and We'd said sail and we had to just The way it was set up. We would check in with our mother's squadern as it were back in Hawaii, like once a month, like via a slow message.
Starting point is 00:09:30 And I'd write letters to my wife and you'd have the number, I'm so by the time they mailed and got to her, she read the letters in the right order. Nowadays, of course, you have internet, you have email. I could email my wife and say, hey, would you have her dinner? And she could tell me where she could say, hey, where'd you put the hammer? Or where's the tool that I need? And so we're so much more interconnected,
Starting point is 00:09:51 I think, as a society, which is in some ways is great, but also from a leadership perspective, I think it sets up an environment where you want less Steve Jobs, because the Tim Cooks of the World will always have those back stops and support along the way. And again, they're both phenomenal folks. I'm not criticizing either. I just think that that's an important aspect of how we operate in today's environment. Yeah, that's a really interesting way to think about it, which is that it's sort of a timeless
Starting point is 00:10:19 problem that the ranks breed conformity and sameness. And so moral leadership and innovation is a trait that gets bred out of people. And then you think about today's world, like basically from birth, everyone is monitored and has access to so much more information about what everyone is doing, that it's only going to compound that.
Starting point is 00:10:45 So it actually makes this hard thing much, much harder because yeah, you're constantly supervised. People, you don't have the freedom or the space to, yeah, you could be the most sort of politics person in the world, but then yeah, as soon as you get over the horizon line, you're on your own, so you're able to breed both of those, you can have this sort of, you can have both of those traits, but now, you know, you're, I just think about you just like keeping up with the Joneses, let's say we now you know so much more about what the Joneses are doing. There's even more things to keep up with them about. Yeah, I think you're right.
Starting point is 00:11:30 I think that there's so much information out there now. I think it's incumbent upon us, whether you're a leader at a nonprofit like I am now or when I was captain of the ship or whatever you're doing, you really have to spend time to think about what's important. You have to spend time in analyzing the information because any given day, there's more information than you need to make a decision,
Starting point is 00:11:53 but you can't even get to the point where you make that decision if you don't step away at least think, try to think the big picture stuff. And throughout my career, I found it to be more challenging as I got more senior, not me personally, but I just felt like, you know, there's, you know, you, you, you have so much analytical information, and I think the expectations are that you analyze everything to the point of in decision at times. And I think sometimes you just need to have true values of what's important to you, important to the ship, important to the mission, and make your decision when you get to the
Starting point is 00:12:22 comfortable spot. And not get, you know, paralysis, you know, paralysis by analysis, as we say sometimes, because you're just trying to decipher all that. You know, and I think, you know, I look back at my career and what I really learned, and I think about how let's go back to Apple, you know. You know, you have to have time to think. You know, if you want those big decisions on where you want a company, an organization, or your family, I mean, you have to step time to think. If you want those big decisions on where you want a company and organization or your family, you have to step away from it all
Starting point is 00:12:48 and then be able to spend some time thinking. And if you don't, you're kind of a rat in the maze, just kind of running and sucking it all in. Obviously, the title of the book is Surf when you can. I love surfing. Surfing for me is a way to think. It's a way to get, also. It's a way to get, also, it's a way to,
Starting point is 00:13:05 you know, step away, leave your phone on the beach as it were and think about what's important. And I don't think we do that enough in society. In fact, I think we do it less and less as we move along. And if we're not careful, you know, we just become a mere microprocessor of information and what you need are folks you need to kind of step away. And I make better decisions for my family, my career when I do that. And I think it's I think it's a coming upon all of us. And in the military for the most part, you know, they they allow for that over analysis, but also that could be detrimental. And you know, that kind of where the culmination my career with the the hero Roosevelt and
Starting point is 00:13:44 COVID was I felt like we were at a point where we were over analyzing. We were treating everything as if it was a irreversible decision. And you can talk about type one and type two decisions. But and because of that, we were failing to take action. And then, you know, I felt that's kind of where I stepped in and just said, Hey, we've got to do something. And this is I'm willing to take a risk here. But I think this is the way forward. And that wasn't something I'd been trained to do. It wasn't something that, you know, that there was a class I could go back to,
Starting point is 00:14:11 and they will cat him and say, hey, this is why I learned this. It just came down to you. There was so much gray and so much information. And then it came down to, well, then what's important? You know, what end of the day was important to you as a person as a leader. And for me, it was just getting the best care I could for my sailors. And it was kind of where I got to for that decision point.
Starting point is 00:14:30 But it took stepping away from all the other fog of war and everything else was going on to try to see that to me to make that. There's a general Mattisquot that I've been including in some of my talks recently. It basically says like, the biggest problem for leaders in the information age is a lack of space and time for reflection. They're just always sort of making decisions,
Starting point is 00:14:49 they're always sort of going, going, going, and they're not stepping back and thinking. And I think it sounds like the theme of our conversation so far is the paradox. So that is true. And then simultaneously what is also true is we can use our ability to get endless amounts of information to discuss things endlessly, to dance around the fact that ultimately at some point,
Starting point is 00:15:15 ideally very, very soon, somebody's got to make a fucking decision. And we all pretty much know what the right thing to do is here. We're just looking for more information or conversely, we're looking for a way that we don't have to make the decision. I'm reading this biography right now of Pontius Pilate, which isn't someone I thought I would ever read a biography about. And it's actually really, really fascinating.
Starting point is 00:15:42 And it's sort of giving me a new lens on it. But basically like three times, he is basically of the impression that Jesus is innocent. And I think we could just look at this from a historical standpoint. He's basically like, this is not my problem. He hasn't broken any Roman laws. He's broken some Jewish laws.
Starting point is 00:16:00 He hasn't broken any Roman laws. So like why is this my problem basically? And he tries multiple times to kick it to other people or to find a way to sort of make a non-decision decision. And then ultimately makes the decision that people want him to make, but is contrary to what he has already independently expressed as his view, which is that this man is innocent.
Starting point is 00:16:25 And that's sort of the, that is leadership right there. Like the struggle of leadership, which is you know in your heart of hearts, what you should probably do, but you know if you do that, it will be bad for you. And so you're like, how can I not take the weight of this? That's the very human response. Yeah, you're balancing your conscience versus conformity, right?
Starting point is 00:16:49 And you can air the conformity side when you're trying to look at a big picture of what's best for the organization or what's best for Rome, I guess, and the time, or you can follow your conscience. But, you know, it's harder to sometimes fight your conscience because you're in this analytical world, you're trying to then build the case to support that, right? And as we know, in your conscious side, you have to be careful because sometimes your conscious is more influenced by emotions and things that aren't as analytical.
Starting point is 00:17:17 And those are all important parts of decision making, but I think you have to be careful that when you make those decisions based on what you think is important from a conscious perspective only, you can't ignore the that when you make those decisions based on what you think is important from a conscious perspective only You can't ignore the more pragmatic look at those the other influence in factors as well You know otherwise Yeah, because there's many days where I don't want to go to work and I should just want to surf and that's I know My conscious is is you know just go surf and you can get to work late, but but we have to balance all that pragmatically with you know, I think
Starting point is 00:17:44 much more information, but thereatically with, you know, I think much more information. But there are times when, you know, you're, when at the end of the day is a conformity or a conscience. And in my case, you know, that one decision was, you know, I felt comfortable by conscience because I knew it was also relevant to how I had led up to that moment. It was important for not only my ship, but the organization. But again, it's, you know, nothing's black and white. So at the time for me, that's kind of how I balanced it.
Starting point is 00:18:08 And you have to be careful not to reverse engineer the information that maybe wasn't there to begin with. But making that understanding the difference between the two and in that moment for me is ideally not something anyone else has to face. Yeah, ideally those all align. Your conscience and conformity and the organization are all, but what we it's not the case in life because that's how I like it. Well, that's an interesting distinction, right? Yeah, you go just trust your conscience, trust
Starting point is 00:18:32 that little voice, but we all know that voice lies to us, right? Like when I love writing, I know that's what I should be doing, but there's a voice that comes up with reasons not to do it, right? Student Bristol calls us the resistance. There is, you know, when one has to make a tough decision, let's say to hold someone accountable for something. There's that voice that says, well, that's mean. Like there's the voice of empathy that feels like I don't want, I would like to let this person go or to let them get away with this thing because it will be hard for them.
Starting point is 00:19:07 And what the conscience is ignoring in that is how the consequences of that still fall on other people. Right? Because now they're going to do it again or whatever. Like, sometimes I think, I like what you said, which is that sometimes what feels like conscience is actually just emotion. And to be able to distinguish between those two is the million dollar question, are you doing this magnificent act of self-sacrifice and principle? Or are you just freaking out? Or are you overreacting?
Starting point is 00:19:44 You know, or are you actually doingacting, you know, or you actually doing the easy thing even but you're making it seem like you're doing the hard thing right? No, and that's what makes I think particularly to get more seniors a leader Decisions get harder. You have particularly big decisions like that get harder and you're gonna have People on both sides. I mean, that's the also thing about being a leader and making big decisions. You're going to have criticism on both sides. If it was an easy decision,
Starting point is 00:20:09 then they wouldn't need you to make it to begin with. It was probably going to be made before it got to you. You get the shit. The shit floats to the top, basically. By the time, you know, when I was a CEO of a ship or a squadron, generally my decisions were supposed to be big ones. If it wasn't, I hope I had delegated them appropriately
Starting point is 00:20:24 and I let someone else make them. But, you know, some of the big decisions come to be big ones. If it wasn't, I hope I had delegated them appropriately and I let someone else make them, but some of the big decisions come to you by design. That's how the organization ideologies how you set up. But it also means that they're not easy decisions and there's gonna be people on both sides that either agree or disagree with you for all the reasons we've talked about. The criticism I took at the time from a lot of people
Starting point is 00:20:43 was that I made it more on emotion and Conscience and in fact I spent a lot more time on the pragmatic side with the analytical analysis before I've made the decision I did where the big group of people so it wasn't like I sat in my room and and center As you know the whole story I sent the email that that ultimately got attention but got me fired it was it wasn't made in haste Although I can see that that's the perception is, you know, is that he made that because he was trying to, you know, he was worried about his sailors. Well, of course I was worried about his sailors. I wouldn't I, that's what leaders are supposed to do. But all the other stuff was also based on a very methodical analysis of the situation.
Starting point is 00:21:20 You know, in that case it was COVID, so it was transmis disability rates and our risk to crew and all the other type of things that would go into those decisions surrounded by doctors and lawyers and, and, and the end, you know, I make the decision, that's what leaders do and they have to own it. And it just, but it also better align with my conscience in the end, too. And that's, I guess, you know, maybe that's why I, to me, it felt like if it was a total gray area, I could have gone either way. To me, when it came down to it, I aired on the side of my conscience, which was what I
Starting point is 00:21:51 thought again was my fundamental principle being a leader to take care of my sailors. But I could have gone the other way and said, I'm going to conform with the organization and I'm going to figure this out. And that could have gone horribly wrong as well. Isn't that the terrible reality of your chosen business, which is that you have to make decisions for which very real and often life and death consequences are born by people other than you, right?
Starting point is 00:22:19 The commander that only thinks, let's say, about the well-being or the safety of their troops is probably not going to do so great in battle, whereby definition, you are having to risk the few for the many. And so, again, there must be a tension there. You have to care a great deal, or why would these people trust you, and you would have no authority over them?
Starting point is 00:22:43 And at the same time, you could be paralyzed by that care. And so how do you balance that both in theory and in practice, it must be extraordinarily difficult? Yeah, I think, I mean, again, you're making decisions based on risk, right? I mean, those are the decisions you make and when the risk, one way or the other is great enough, then those are the generally the questions you get as a leader.
Starting point is 00:23:10 I think you have to look at the environment that you're in to really quantify that risk correctly. If we wanted zero risk, then airplanes would never take off ships would never go to sea. You know, we'd all walk around wearing helmets. And there's times in the military where you see that and we take extraordinary precautions to prevent something like someone falling off a two-foot step ladder that they have to wear a helmet.
Starting point is 00:23:31 And it seems silly. There's times in combat, then on the other side of the spectrum and wartime when, you know, you're not worried about somebody falling off a two-foot ladder. You're worried about losing one to dozens, hundreds, thousands of folks. And I think your calculus has to change. And I think all risk comes down to time, money, and people, right? In most cases. So you're worried about the time you have to make the decision, time for operations, money, if you're talking about an organization, and the money for investment, and of course, people. So if you're at, if you're on the spectrum, the far right of a wartime environment, that calculus
Starting point is 00:24:06 probably changes. If I'm a CEO of a ship or a general in charge of a division or something, I'm not probably worried about money, right? Because that's probably, I'm worried about time because I want to take the objective and I'm worried about people, but I'm except risk to people knowing that that's, unfortunately, and more people die. If it's a beach time, well, I'm worried probably more about money because I'm proud of managed a budget. I'm always worried about people because there's, you'd argue, why are you risking people's lives in peacetime if you can avoid it? I mean, aside from the inherent risk it always exists. And then time, you know, in peacetime you have more time. So I think as a leader, you have to understand where
Starting point is 00:24:44 you are in that spectrum, you know, between peace and war. And I think that allows you to balance the calculus correctly between time, people, and money. And, you know, and if you're in combat, well then there's gonna be a risk to things that aren't gonna be at risk when you're in peacetime. And I think that's understanding that landscape and correctly identifying where you are
Starting point is 00:25:03 should help you make that decision. And that's ultimately a risk decision as a leader. Now, that makes a lot of sense. What actually matters? Like, what are you measuring here or conserving for or protecting here? And that did strike me as the strange reaction to what you did. You weren't in the middle of a war zone, right? And so people were like, oh, you've compromised
Starting point is 00:25:25 the safety of this or that. It always struck me as strange that you could compromise safety by focusing on safety. You know what I mean? You put the sailors at risk by not wanting to risk the sailors. So, okay, that makes sense. But I think as a general thing,
Starting point is 00:25:42 that is something that like great leaders know how to do and bad leaders struggle with, which is like, what is the main thing here? Like, what are we doing here? What is the main thing that I'm responsible here for? Because there's 50 other things that are kind of important, nice to have. There's also a bunch of things that might be nice but are in direct contradiction or conflict with the other things. And if you try to do all the things, you get none of them. And so you have to be at like, leadership is really about prioritization you're
Starting point is 00:26:16 saying. And yeah, it struck me in that moment, at that time in the world, what was more important than the well-being of the sailors on the ship? Basically nothing, it's not like you gave out trade secrets or something. It was a strange sort of bureaucratic reaction to what was obviously the most important thing you were supposed to be thinking about. I was thought that was weird.
Starting point is 00:26:42 Yeah, I think I learned from a mentor once who said, leaders do two things, right? They prioritize and they make decisions. Yeah. And you've got to prioritize correctly to make good decisions, can't go the other way. And yeah, so that scenario to me was clear what the priorities were.
Starting point is 00:26:59 We weren't at combat, we weren't on that side of the spectrum, it was a peacetime environment. But I can see from a senior position and the government who is still trying to understand what's going on with this pandemic and like the rest of the world, we're trying to figure it out. Sure. In their mind, it was adding, it became a different prioritization for them. And suddenly, they were forced to deal with it in a way. They were trying to avoid making it a priority. And suddenly they were forced to deal with it in a way they were trying to avoid making an imprary and no one likes to be influenced by somebody else's decision.
Starting point is 00:27:30 I mean, we like to control our destiny, so to speak. And I think they felt resistance because I was maybe inadvertently, and I wasn't worried about world events. I wasn't even worried about the Pacific. I was worried about my sailors on the ship. I was it. And I also, I mean, I kept in mind the impact across the rest of the Navy, but in a way that I thought it was appropriate because have we lost sailors,
Starting point is 00:27:49 I think the impact would have been much different. We would have looked like imbosols for not taking any action. So my decision was to prevent that, protect the sailors, protect the Navy, but I can see where, if I'm having to do with the pandemic across the larger, world atmosphere, then maybe they don't like the priorities that I put in place, although I think they were still standing behind my guests. There was, I think one of the things the pandemic brought home for me is something, again,
Starting point is 00:28:18 a distinction between good leadership and bad leadership or the right decision, the right way. It's like, when one is making decisions that other people have to bear the consequences for, there needs to be a humility and a sort of a clear sense of prioritization. Like I remember early on in the pen and I wrote this down as a note and I was just, I saw it the other day,
Starting point is 00:28:39 but I remember there was something about like the mayor of Las Vegas, like opening Las Vegas up, like sort of earlier than some of the, than some of the public health advisements. And they said something like, hey, would you wanna be in a maskless, windowless casino right now with all this things going on? And she said something like, well, I don't gamble. Right?
Starting point is 00:29:03 Like her point was basically, in you know, in Shrek, he goes, some of you are going to die and that's basically your problem, right? Like, and I think you see that in leadership where one makes decisions that are best, where you really lose people, literally and figuratively, is when you make decisions for which the consequences are born by people who are primarily different or in different circumstances
Starting point is 00:29:32 than you. It's like, hey, we're undergoing belt tightening here at Acme Corp. Of course, the CEO's private jet is absolutely necessary for the continuation of our operations, but everyone else, you know, there's going to be the austerity measures. Like, when I think where leaders get in trouble is when they make decisions that they are
Starting point is 00:29:55 primarily exempted from or when the bill is primarily paid for other people. And it's probably a good sign if you're like, hey, am I making the right decision or the wrong decision here? It's going like sort of who is bearing the brunt of this? Is it me or is it them? And in your case, you took a lot of heat. They got, you know, extra precautions and protections. And if it had been the opposite, that probably would have been a sign. I'm covering my ass. I'm ignoring something inconvenient. You know, I'm, I'm conforming rather than, you know, leading by conscience.
Starting point is 00:30:28 Yeah, no, I agree. I, you know, and I think, at the other thing, I, you know, I learn, I think we know from watching it play out too, is that, you know, there's no one really smarter than you, right? In the world, I mean, there's people that have more information and there's people that can think quicker, I get that, and there's folks that just have
Starting point is 00:30:43 in a natural intellectual ability, but in the day, particularly when it comes to leadership that, you know, particularly when you come to the military, which is a cultural conformity, you can't assume that people make a decision above you or any smarter or make it any better decision. I'm not saying you have to be a rebel and it's not worth your time to contest everything, but I think in society too, sometimes we don't want a question, you know, decisions that are made because we assume somebody knows what they're doing and I'm not, this isn't a anti-science thing, it's just that I think people need to know how to think for themselves.
Starting point is 00:31:14 And not just absorb information or absorb opinions, but it's really about, you know, coming to your own analysis and the best of your ability to help understand the situation. You still might agree or you might disagree, and it might not make a difference, but at the end of the day, if you want to have an opinion, you should at least spend the time
Starting point is 00:31:29 to analyze information and make your own decision, and not just accept, I think, decisions made above you. And I think in the military, that's how we're built. We're expected to follow the orders above you for good reason, goes back to you fighting combat. But I think as I spend more time now outside the military, even in the nonprofit world, and you recognize that sometimes we're just accepting decisions that aren't necessarily made with the most accurate information, or they're not made with the right analysis.
Starting point is 00:31:59 And sometimes it takes pushing back and saying, ideally, in an environment where you can provide that feedback, that there's actually a better way to do this and still achieve the goal, which is, I don't give you a lot there, I just think that, I learn a way, and I think we saw society through COVID that people are making the best decisions they can, but they're not always the best decisions being made. Well, I think one way to do this is like,
Starting point is 00:32:21 what are the incentives of the person above you? What is the reality of their environment? What pressures are operating on them that would inform their decision? And you need to know this for two reasons. One, you need to know it for as you're saying, because sometimes they're wrong and you wanna question them. But two, like chances are, at the most fundamental level,
Starting point is 00:32:43 with some exceptions, you both want the same thing. You want what's best for the country, you want the best for the sailors, you want to do what's correct. But if you don't understand the logic of their environment or the incentives they're operating on or how their world works, you can be coming to them with information or coming to them with information in a way that they're just not able to do anything with. Right? Like that they're, you're, you're not understanding how their world operates. Right. So you're coming and you're saying, Hey, you know, this project is over budget.
Starting point is 00:33:17 You know, in their world, perhaps that's very normal. Right? That's different than saying, Hey, I have documented evidence of fraud that if this fraud is revealed, you know, it will be damaging politically for everyone involved. You're in that case, you're effectively presenting the same thing, but by doing it differently, one is likely to elicit action and the other, you know, is more likely to be brushed off. I think sometimes we're so convinced that because what we're doing is right, if we just say it clearly, it will be heard, but there's obstacles as you're running things up the flag pole and you've got to figure out how to get around them or to get through them if you want to be heard and you want to affect change.
Starting point is 00:34:09 Yeah, I mean, as I say, there's no hill worth dying on. Maybe you just couldn't live to fight another day and approach it a different way. Yeah, I think, you know, it's a leader then. It means that you have to make sure you're ideally communicating that in a way that folks that are following your orders or your decisions understand where you're coming from. But also, it's a leader. I mean, you're never going to be at the top of the pyramid. So it's incumbent upon you to understand as well above you. You have to go out of your way to try to understand the decision being made by your leader, ask questions, and ideally an environment where the rationale for those decisions are understood. Harder as you get a bigger organization than you're spread across the world. Harder and a big fortune 500 company when you're talking people in multiple sites. But yeah, you can't make decisions a leader and not be cognizant of the impact
Starting point is 00:34:51 or the organization above you. And understand that they might have different influences or different calculus with decision they made to begin with. Otherwise, you're just Don Quixote, fighting windmills and you're not gonna ever be effective. Well, I think about this with my publisher, right? It's like, I'm not the only author that they have. And they have a finite amount of resources. So of course, I think I'm entitled to all the resources and should get all the best shots at everything. But I have to understand the organizational
Starting point is 00:35:20 culture that's happening there, the constraints that they're under, you know, the politics that are happening, etc. And if I want them to give me those things, I have to, it's like one of the laws of power is you appeal to self-interest, never mercy your gratitude. And understanding, like, hey, this is, this is the most convincing way to get this point across, again, as opposed to, well, I'm pure. And so I'm just going to say it like it is. And then that will of course be well received to like many of reformer has died on that, you know, with, with that plea and on their lips.
Starting point is 00:35:57 I, you know, it's funny. I, I bought this old truck a couple of years ago and weird story, but the, the, the person I bought it from quickly folded the business and then moved on, I never got it registered. So as a result of this, I spent like 12 different trips to the local DMV office here in Southern California. And it was like a master class in watching a bureaucracy and organization. And most of us when we talk about DMVs, anywhere we kind of cringe and we have nothing but
Starting point is 00:36:24 you know better things to say. I got to tell you over the 12 different trips to solve this problem so I could finally register this old truck in my name. It was fun almost to watch, like a almost just like you're, you know, just sitting there in the bush watching a tribe out there. And you I created a new appreciation because you just watch hundreds of people come through the DMV, most of which have an attitude or a whole other than that, or expect their priorities to be number one. You watched the people come and go that work with the DMV,
Starting point is 00:36:53 that obviously have their own challenges in life and are just trying to do their job. You watched these continual interactions, which generally were, you know, more and, you know, angry at the DMV clients. But, but it was a great experience for me because when it was all set or done, not that I still didn't take me 12 trips to solve this weird dilemma. But it gives you another appreciation again for just the importance of relationships
Starting point is 00:37:18 and understanding that where people are coming from and spending the time to understand what's motivating people to do what they're doing in a way that it can either benefit you as a transaction relationship or more importantly, just I think how you get along in life and understand that everybody has something motivating them. It's not about trying to take advantage of your benefit, but maybe there's just a way you can both cooperatively get along and get through whatever challenge it is. That was, anyways, so I don't, yeah, so I'm not opposed to going to the DV anymore. And I figured that was, you know, I choose to do it by mail now, but I learned, I think
Starting point is 00:37:52 I learned through that 12 trips. These are people who can't just magically snap your fingers and solve your problem. And when you start to see them as almost tragic figures caught in a cycle or a loop or a culture that you are not the main character in, it does give you the ability. I think this is one of the beautiful parts about stoicism, just the kind of the acceptance or the understanding of, hey, this is what's happening. This really has nothing to do with me. And the more personally I take it, the more upset I get about it, the more miserable I'm going to be.
Starting point is 00:38:32 And by the way, it's still going to remain exactly the same. Right. Yeah, and in the end, it's just what I learned as a kid and it's true with stoicism. It's just the golden rule. If you're just going to treat others, how you want to be treated, I just, just a better way to go through life. You're going to find them more enjoyable
Starting point is 00:38:48 and it gives you an initial perspective on what someone else might be going through and need some help. I thought the best story in the book, and it struck me as kind of an illustration of what you also went through, was the story of the sailor who thought they heard something go over the side.
Starting point is 00:39:05 They came to you, they said, I think someone went overboard. You did the first thing you're supposed to do, which is account of the soldiers or the shipmen and the sailors and someone who's missing. And so this aircraft carrier has to come to a complete stop as you look for someone that I'm sure you almost certainly know is not overboard. You're flying
Starting point is 00:39:28 helicopter. You're having to do what you think is almost certainly an overreaction because the cost of under reacting are so high. And then that that that that sailor comes to you probably expects to be chewed out when theyed out when the sailor is found in their bunk listening to music. But you have a sort of a modicum of grace and actually gratitude for what they went through. How does a leader balance this sort of tension between, again, the theme of paradox here, underreacting and overreacting, both are sins. And yet there's probably one side you want to err on more generally.
Starting point is 00:40:11 Yeah. Yeah. So I mean, I think we're out the back. I tended to try to err on the side of kindness, meaning that here's a kid who's 18, 19, been in the Navy only a couple months and single-handedly brings the entire ship to a stop. We launch helicopters and we're looking for what we think is someone that has fallen. And it happens. People fall overboard not all the time, but occasionally and oftentimes we can't find them. So the gravity isn't insignificant, but you also know here's somebody who's only been in the Navy a couple months and still figuring out, you know, how to get around the ship in many cases, but did exactly how you train them to do
Starting point is 00:40:47 and made the report. And then we started the, you know, started this reaction that you'd expect. So you're right, you could, I mean, in one case, you could be frustrated. I've seen people react negatively like, I cannot believe this, you know, what's wrong with this kid? Take him off the watch. Let's retrain him. Let me skull them. And if you do that, right, he's never again gonna try to speak up. He's never again, even if you're steering towards a show or he sees an enemy sub right, and he's probably gonna second guess himself.
Starting point is 00:41:14 You can also look at it like, hey, this is actually pretty good training. Like we need to practice this anyways. It's a good drill to do. It worked out well in our training thing. And you can also, I think as well, what I try to encourage on a ship even that size is that people need to speak up when they see something. And we had this whole adage of NKR.
Starting point is 00:41:34 Like speak up when something is not quite right, NKR. And obviously, not quite right is not spelled NKR, it's NKR. But when you say it that way, the goal is that somebody's gonna call you out for it, right, and I always kind of believe that. Even for the acronym? Yeah, for the acronym. So it's, you know, acronym should be NQR.
Starting point is 00:41:55 Right. So the first couple of times you do it, like in a brief or in a wardrobe or with a couple of hundred people, you know, some people know what you're doing. Others just think you're, you don't have to spell. Captain does not have to spell. Sure, that's the acronym. You said that's what it is, I people know what you're doing. Others just think you're, you don't want to spell. Captain does not want to spell. Sure. That's the acronym.
Starting point is 00:42:06 You said that's what it is. I'll go, I'll defer to you. And I think it's important for any organization, right? Not only to encourage, but expect people to speak up when things aren't quite right. I think that's how you get better. I think it's, you know, steel sharp and steel kind of mindset. You need that internal feedback loop.
Starting point is 00:42:23 And so I, the first couple of times you do it, no one calls you on it, eventually, you know, a junior sailor is brave enough to raise his hand and say, cap, you know, that's not you spell, not quite right. And nothing made me happier when they did that, because I was like, man, this guy, our gal gets it, right? They're willing to speak up and do so respectfully. But, and then you acknowledge it, you said, you're right, you're absolutely right. And then it became like this almost internal joke,
Starting point is 00:42:48 I would say it and people would understand what I meant, which is really, you know, for us to be successful on a ship with 5,000 people, I need everybody to do their part and also be able to speak up when something isn't quite right, so we can take appropriate action. So now you go back to the sailor that thought he heard something falling on the side,
Starting point is 00:43:04 made his report, Something wasn't right. Heard somebody splash in the water. We do all we can to stop the ship and look for the potential sailor that had fallen overboard, not to find them eventually. So again, to me, it was another reinforcement of this, to me, it was a win, right? Like, yeah, did I want to spend another two hours driving the ship around, keeping everybody up? We're going to be tired.
Starting point is 00:43:25 Or is it a win because it's another example that this culture we're trying to build that isn't not only encouraging but expecting people to speak up is manifesting itself all the way at the very junior level. And so to me, I was secretly kind of pleased that he didn't hesitate. And so therefore when confronted with him, I was an angry, was I more tired than it would have been, yeah, of course. But I saw as a win. I never think, all right, if I was in a shoes, I could be, I was probably be terrified. I'd probably expect to get my ass chewed. And I felt like, you know, as a leader now, of all times, it's a show grace
Starting point is 00:44:00 and appreciation for him doing exactly what she wanted. And that is to speak up when something was N.K.R. on this case. I've been talking about this book recently, but have you read Walter Lord's book about the sinking of the Titanic a night to remember? I don't think I've read that one though. It's incredible. I'll send it to you. I think I'll really like it. But one of the things that's so interesting about it is like multiple people knew, not
Starting point is 00:44:25 just about icebergs generally, but specifically where they were going, the speed they were heading, you know, and there was a number of warnings about it, a number of like telegrams about it. And, and what happened is they were received, but no one took the ownership of going, hey, this isn't quite right. No one wanted to be the person that said, hey, to the captain, we should slow down. I'm worried about this, right? So there's a kind of bureaucratic ask covering of,
Starting point is 00:44:59 I think I heard something, I don't want it on my conscience, so I'll mutter it to a superior, but I'm not actually going to advocate and fight for it too much because I don't want what could happen at the end of your scenario, which is it turns out to be nothing and you get yelled at. And so, yeah, we say we want a culture where stuff filters up, but then we actually create a culture where we smash those things down. And then we wonder why we're not getting the information or the feedback. They're not waking you up
Starting point is 00:45:34 because you yelled at them last time they woke you up or you were grumpy the next day. And you don't know what that could potentially cost you, but it could potentially cost you everything. Yeah, and then I think in the military, it's the number one commodity is trust. I mean, at some point we're gonna ask folks to go into harm's way and fight to take the hill or sail an enemy against an American boy and we're gonna lose thousands of people.
Starting point is 00:45:59 So to me, trust is a byproduct of solid, clear communication as well. So if you want to build that trust, you have to have clear communication and open communication such that they know that I'm going to tell them the truth and I'm going to be receptive to when they tell me the truth. And if you do that, you build that trust I think is necessary for combat or peacetime. And so I look at that scenario again. All right.
Starting point is 00:46:21 So this case, he thought he heard someone fall with a sigh, what about next time and where we're in combat, and he thinks he sees an enemy submarine? Well, I'd love to know about that. And I can't have someone second-guess himself that, well, I don't want to get yelled at. It could be wrong. So you have to, in that case, you particularly have to, I think, air on the side of grace or kindness, because you really want to promote it. And I did.
Starting point is 00:46:41 I wanted to promote that. Even though obviously we took huge effort and impacted 5,000 people for a couple hours, we moved the new room to the ship. That's OK. That's good training. But man, to have, and it's well worth it to encourage, and I guess reinforce the importance of clear communication
Starting point is 00:46:56 and making sure they speak up when they see something. When it's not just minimizing downside, right? It's also, you say you want a culture of innovation and change and creation and then somebody has an idea and it doesn't work out and you make them feel like an idiot, right? You go, how could you have possibly thought that would work? And not only is that person likely to never have a new idea, but everyone who witnessed that is likely to keep have a new idea. But everyone who witnessed that is likely to keep their idea to themselves.
Starting point is 00:47:27 So there's this kind of invisible graveyard of potential ideas or new ways of doing things that you have killed. We do this with our kids too, right? Your kids come to you with something and you get mad at them because they told you they did something bad, or that you're lecturing them or whatever, and then they don't come to you anymore.
Starting point is 00:47:52 What they learn is, hey, if I hadn't told mom or dad about this, I wouldn't have gotten in trouble. Then they have the terrible secret of the thing they're ashamed of or the thing you could have helped them with. And they sit on it because you lecture, you know, you lectured them. You said, Hey, I told you so. And then you've, you've now closed that door, that window that you wanted to be open in the future.
Starting point is 00:48:19 Yeah. I've, you know, I've, I've been lucky enough to have three boys that are all very inquisitive. And I just, you know, the thousands of questions that we asked around the dinner table and the garage. And it'd be very easy when they ask questions when they're younger, and maybe they're asking the same question again and again, and it'd be easy as a parent to kind of discount it. Like, quit asking me questions or dad's tired kind of thing.
Starting point is 00:48:41 But man, you're doing that, you'll never. Yeah, you'd never again, you're going gonna, because I would be the same thing. I mean, I'll ask somebody a question at work and I get a response like you're stupid. Well, okay, then I won't ask you next time. I mean, and so for kids who are much more impressionable, obviously, you know, I think it's incumbent upon it to hear it. Okay, you're asking me the same question again, but let me answer again and make sure, you know, see, we can figure out a answer in a way you understand and build, you know, see, we could figure out a dancer in a way you understand. And build, you know, build that curiosity. I remember once I read some word in a book
Starting point is 00:49:09 and my parents, I pronounced it weird. I forget what word it was, but I remember my parents made fun of me and laughed at me because I mispronounced this word. And, you know, that was the last time I, you know, took a risk to say something like that, right? And obviously this is a fairly minor trauma, but you don't realize the cost of the little bit of sarcasm or the excess of frustration.
Starting point is 00:49:38 Your closing doors, again, that you're probably going to want to be in the future, or you are disincentivizing character traits that you want to have in a person or a subordinate, curiosity, confidence, questioning, you want them to do those things, and then here you are saying, effectively, don't do that thing, or you're going to get zapped. Yeah, and whether you're a parent or you're running a company, you're right. It's the same thing. I mean, you know, that, you know, obviously Steve Jobs and Tim Cook go back to that example,
Starting point is 00:50:13 but in a company, you want those good ideas. And often as a leader, you know, if your, if a company's relying on me as a CEO or a CEO to come up with all the good ideas, well, that's a company's probably not built the right culture. You know, those kind of ideas, those, you know, the good ideas, well, that's companies probably not built the right culture. Those kind of ideas, the life-changing ideas that come from a corporation probably aren't coming from the top. They're probably coming from an environment where that culture allows for innovation and risk-taking and a comfortable environment.
Starting point is 00:50:37 We don't feel like you're getting fired if you're pursuing something that doesn't pan out. Good companies spend millions of dollars to pursue things that don't pan out. And good companies spend millions of dollars to pursue things that don't pan out. I mean, because they want to encourage the culture as much as anything, of innovation, which I think is important, but it all starts with parenting. Right, but that's... And then if you fire the team who was invested in the project that didn't work out,
Starting point is 00:51:03 unceremoniously, you don't find new roles for them. What you have, you have just said, hey, if your thing doesn't pan out, you're out, right? So you've incentivized sort of bureaucracy and bloat and covering and, you know, you have, you say you want a culture of innovation and risk, but then how do you react to innovation and risk when they don't pan out? That's really what people are going to hear and listen to. Yeah, no, absolutely. And you're right, and go back to the military. I mean, we're, we try to be innovative, but it's the environment is such that it's not always as conducive to innovation as you'd like and you have programs we try to encourage it and we have a program where you try to incentivize it with monetary incentives to create new ideas and
Starting point is 00:51:52 but it's still in a culture where you're just trying to conform and not rock the boat and so it's just never never seems to take off internally we have We have, we learn to leverage external partners and defense industry to have a, you know, ideally more creative environment where they can take more risk and money. But it's sometimes tough within the military, I think, that I, my insurance. So, speaking of the not quite right thing, do you know the Green Eminem story, the Van Halen Green Eminem story? I think I've heard it loosely, but yeah. So, famously Van Halen, and who knows if this is true, but the story is Van Halen's writer, their two or writer, said, we want
Starting point is 00:52:31 M&Ms in our dressing room, but no green M&Ms. And so for many years, this was taken as like the ultimate sort of rock star excess and, you know, ridiculousness. Like they need someone to pick out the green M&Ms. But the actual purpose of that was when they arrived at the venue and they walk into the dressing room and there's a bowl filled with green M&Ms along with all the other colors, they better go check the pyrotechnics because that meant, you know, this was not a venue or an event staff that was checking all the details, right? That they had skimmed the contract as opposed to Reddit very clearly and followed it to the letter. And there is something, you know, everyone wants to be sort of relaxed and chill and not
Starting point is 00:53:25 be the stickler for things. But often the little things are emblematic of the big things. And when you notice something that's not quite right, you're not being petty. What you're often providing is a very important signal to the leader or the market or the team that like, hey, you know, like, hey, let's double check everything. If this thing that we've talked about 26 times is still an issue, I'm sure the things that we haven't talked about are also an issue. I'm not going to set sail until everything's covered.
Starting point is 00:54:00 Yeah, it's great. It's why we always talk about a ship. A clean ship is a healthy ship and a clean ship is operates well. So if you come on a ship and one of the things you look at is if the decks are polished and the ship is clean and dusted, I mean, it has little or no bearing potentially on its worth fighting effectiveness, but it shows whether or not that they're getting some of the small things correct. Now, it can be done in excess, right? You could spend more time than you should cleaning and then now you're actually practicing of the small things, correct? Now, it can be done in excess, right? You could spend more time than you should, cleaning and then now you're not actually practicing your operational mission, but that's often why they always,
Starting point is 00:54:29 you know, is it when you're the number two on a ship, the exo as we call it, you're like the deputy, your goal is to make sure it's clean as possible and that's kind of becomes your, you know, your way to make sure the crew is focused and you're communicating clearly, it's not just about, you know, whether the decks are shiny or not, the floors are shiny.
Starting point is 00:54:45 It's about, are they understanding what you're asking them to do, or are they achieving that goal? And so it's often a market price. So you have certain parts in the ship that are going to be even cleaner than normal because you want all your guests to see that. But I actually go, I think about, as a fighter pilot, you have to have some level of OCD.
Starting point is 00:55:02 And it's for good reason. And every time I would get in a cockpit, all your switches should be in a set place. And I'm gonna double check them all, but if I find a switch, you know, one of 50 that's in the wrong place, in my mind, I'm like, all right, someone else should have caught that.
Starting point is 00:55:16 I mean, it's easy enough for me to make the change and switch it and it has no bearing on the safety. But now, in the back of my mind, it's just, you know, one strike, okay, something is not right. For some reason, the plane captain didn't prep the jet like they were supposed to. Or say your windscreen isn't clean. And you get a couple of those. Now you're just, it's heightened your awareness because you recognize that you know, you're
Starting point is 00:55:39 always think you thought would be in place. Now you are the final checker. Like now, it's incumbent upon me. So I will approach that my startup, my whole mission differently, because I've had these indicators that things were not where they were supposed to be. And even if they seem in the consequential, you know, even if there's no bearing on whether the switch was in position A or position B,
Starting point is 00:55:59 it's an indicator of me that, hey, this particular sailor didn't follow procedures. And so now I'm worried about, well, that he checked the oil correctly, or did they make sure all the circuit breakers are in, or did they double check the bombs on the wings? So I think there's a lot of merit to that. And I hadn't heard that. I'd heard the green M&M's being the preference, but I hadn't heard the follow on as a good litmus test for contracted hearings, I guess, as it were.
Starting point is 00:56:22 Well, it's like you're always looking for canaries in the coal mine, right? Sort of indicators of things that you really couldn't find out except for in, you know, extraordinary circumstances. I remember I had this account in once, and he kept saying the name of my company wrong. Like he kept calling it Brass Creek and the name of my company is Brass Check. And I kept going, hey, you know, it's Brass Check,
Starting point is 00:56:42 not Brass Creek. And I remember I was getting tired of like correcting him on this. And it ended up being actually a big issue because then I, I remember I was applying for a mortgage and like, they were like, well, you have to have, this company has to have existed for three years. And I was like, it's existed for 10 years. What are you talking about? And they're like, well, no, it only go because he'd actually filed a paperwork under the wrong name. So I should have fired him just from the instinct alone, like, hey, you're doing the sting wrong. But then I remember
Starting point is 00:57:09 he made this sort of big mistake on some taxes that I had caught because I was in this heightened state of, hey, he doesn't see, he's not hearing me when I am saying things. And I think, you look for those, hey, if the ship is dirty, chances are they're not spending their leisure time, also thinking about the big picture important stuff. Right? They're just not doing what they're supposed to be doing because they think there's no consequences for it
Starting point is 00:57:45 or more reasonably, they just think it's not that big of a deal and no one's watching. Yeah, and I started working at this large better and focused on profit for better homeless. And like the first thing I did in the first two weeks was just start making people clean because I just felt like there were going through a lot of challenges post-COVID and as you can imagine the homeless challenges is complex and there's no one solution to it.
Starting point is 00:58:13 For my organization I remember just walking around with my guys and just kind of being very adamant that we start cleaning. There's just things that are out of place, it just either shows neglect or indifference and I can't assume we're doing all the other stuff right that are more consequential if we get it wrong. And does it matter if that piece of that board sits there in the courtyard? One way or the other, probably not, but why if we're trying to rise to this vision of a clean, well-run organization, should we even accept it at that level? And so I spent a couple of weeks, and I was accused of trying to bring my Navy captain
Starting point is 00:58:46 both skills to the nonprofit world, but I did it with a smile on my face. So I think we understood the goal. Well, as we wrap up the last thing I wanted to talk to you about one of my favorite stories from Marcus Realis. Marcus is an old man and he's seen leaving the palace one day. A friend stopped and he says, you know, Marcus, where are you going? And he says, I'm off to see sex. This is the philosopher to learn that, which I do not yet know. And the man's amazing. This is the most powerful wisest man in the world.
Starting point is 00:59:13 And he says, taking up his tablets and going to school. And I liked your chapter in the book about your, I liked your mantra about, you know, basically learning as if you're going to live forever, or this sort of continuation of study and knowledge, always staying a student. Why is that so important for a leader? Well, I think you got to be humble enough to recognize you don't know what all to begin with, just because you're in a position of authority. Does it mean that you don't expect to still learn?
Starting point is 00:59:45 I mean, I think I learn every day. I mean, I learned stuff today. I'm in a new environment, new line of work where I'm learning a bunch of new things. But I think as a leader, you have to be humble enough to understand that there is still a lot to learn. You can't just rest on your laurels and you can't expect that what worked
Starting point is 01:00:01 in your previous job will work out. Oftentimes, particularly in the military, you're not putting that leadership position because you already have all the skills necessary. You're put there because you've demonstrated you have the ability to learn, you have the ability to think. And when you get in that position, you're gonna continue to learn and think.
Starting point is 01:00:17 And I think that's true in non-profit or corporate world. You don't come in as a CEO because you already know how to run the company. You're probably coming there because they expect you to learn and you're going to help grow the organization, but otherwise there would be no one to replace the outgoing. I think it is important to learn every day. I think whether it's from your kids, whether it's from your wife, whether it's whether it's at work, whether it's from veterans that are homeless coming up the street. I mean, all of them have something that you can
Starting point is 01:00:45 learn from. And if you approach life that way, I think not just because it can make you smarter, I just think she gives you better perspective, and you understand people better. And I think life's really about learning how to get along and work with people and as a leader, it's about understanding people. So you can, you know, be the most effective and motivate them to do things. It's like, it's like both viewpoints are self-actualizing, right? So it's like if you feel like you know everything,
Starting point is 01:01:12 there's nothing that you can learn. And if you feel like you know next to nothing, there's so much you can learn, right? And so if you approach it with one way, you'll continually get better. And if you approach it with one way, you'll continually get better. And if you approach it the other way, you really have no hope but to stay exactly the same. And I think, I mean, learning's fun too.
Starting point is 01:01:34 I mean, I spent, sure, I spent a third of my career in a classroom or a training environment. So 10 of my 30 years were in a classroom learning something, you know, the other 20, I'm still learning still OJT, but each and every day of the 30 years were in a classroom learning something, you know, the other 20 I'm still learning still OJT but each and every day of the 30 years I learned and and I I enjoyed that I mean I just you know Even now I like learning new things and whether it's you pick up a new book whether it's you watch a new show whether you have a Conversation with someone that you had never met before I mean you have to you have to love the journey to you right you don't learn in just to get to the end state
Starting point is 01:02:04 You're learning and you ideally to love the journey too, right? You don't learn in just to get to the end state. You're learning, and you ideally enjoy the process of learning, and I think if you approach it the right way, you know, you look in each and every day is an opportunity to learn something new. I think about that with the tragedy of most people, like the sort of the lesson we pass on to our kids. Like if you were to ask a seven year old, like what is the defining feature of being an adult? It's that you don't have to learn anymore, right? Because that's what they see. They
Starting point is 01:02:30 see that they have to go to school every day. And you just get to do whatever you want. And that is the opposite of school, right? And so, you know, we say we want to raise lifelong learners, but is there even a shred of evidence or demonstration that that's the journey that we're on? Yeah. Sadly, in a lot of cases, it's not. Yeah, no, I agree. I mean, there are, yeah, right.
Starting point is 01:02:55 Many people reach that point where they're just comfortable with the career and they're just want to do the same thing each and every day, but I think we should learn how to embrace it in a way. I mean, obviously growing up, you're going through a bunch and school environment is different than how you and I are learning now. And when you can control your curriculum, as we say,
Starting point is 01:03:14 it's definitely much more enjoyable. And I think my kids saw me go back to school numerous times, and I think that was important. Not just because I was demonstrating, yeah, you got to study, but the importance of learning new things. My wife did the same thing when the kids were older and I think there was a lot to be learned from that for them that, you know, it's not over when high school's over, college is over or flight school's over. I mean, there's it's a journey and you should welcome it. And your perspective, you know, what you're going to
Starting point is 01:03:41 learn later on your life might be something that you never thought you need to learn when you were 18, 20, something, you know, things I'm going to learn 10 years from now, probably things I'm not even thinking about now. But I enjoy the process. It doesn't have to be going back to getting a master's degree. It's like, are you taking guitar lessons, you know, or are you learning another language? Or do they see you reading a book or, you know, are you just watching sports all the time? Right. Like, what do you, where are you getting better and learning?
Starting point is 01:04:09 Not only is that make you better, but it does, I think, provide a pretty powerful example. Yeah. Anybody can learn to surf, right? Anybody? Yes. You can't be too old. No. And to see your parents struggling to master something and to come out the other side of that journey.
Starting point is 01:04:30 One of my favorite books is by this woman named Nell Painter and it's called Old in Art School. And she basically retires after many years. She's one of our great history great historians and she goes back to school to become, she goes back to art school in her 70s and becomes a painter, like her sort of her second mountain is becoming a painter. And you just think about what a powerful example
Starting point is 01:04:55 that must have been, not just for the people that knew her, but like the people in that class, right? Like something, I remember when I was in college, it was always kind of annoying when you had the people that had gone back to school because they always push back against the professor, you know, they would always be like, well, that's not what I know.
Starting point is 01:05:12 And I remember being 19 and finding that annoying and then someone pointed out to me how hard it must have been to be them, like how uncomfortable that must have been and how courageous it was for them. And I've seen it differently ever since. Yeah. And to be able to teach that to your kids or to people in your life is such an important
Starting point is 01:05:32 thing. Yeah, I love it. I mean, again, every day I'm learning something new. A lot of times just through mistakes, I learn that way too, but there's life, world's fascinate, and plenty of things to learn, and it's gotta keep open to it. Well, I think your book is a great example of that, and I really appreciate you writing it, and I think there's a ton we can learn from your story,
Starting point is 01:05:55 and I think it's a powerful one. Like, we need more examples of people who are willing to risk it all, to quote the title of Admiral Stephry. This is wonderful book. Like, to make the decision that's not good for them, or as risky for them, but has the likelihood of benefiting or protecting other people, we need a lot more of that with too many politicians that think that their main job is to win elections, not to make hard decisions for people.
Starting point is 01:06:28 And, you know, we have this with coaches and athletes and people, we need people who are willing to take risks. Even if we don't always agree with the decision, I think we need to respect the stand in and of itself if we want to see more of it. So I think your book was wonderful and it's been an honor to talk to you. Yeah, thanks for trying to appreciate the time and the feedback on the book and enjoy
Starting point is 01:06:51 the discussion as well, because I think the process right in a book was for me learning and also a way to kind of think, hence the title, just about what I had learned over the years and what I still have to learn along the way. You're going to go surfing today? I think today I'm going to run back to the nonprofit world and see what I can do there to help out, but I did go surfing in this weekend and it's the weather's warming up. I'm in San Diego so waters getting warmer, which makes it nice. Nice. Thanks so much for listening.
Starting point is 01:07:26 If you could rate this podcast and leave a review on iTunes, that would mean so much to us and it would really help the show. We appreciate it and I'll see you next episode. you

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