The WAN Show - Trust Me Bro - WAN Show August 12, 2022

Episode Date: August 15, 2022

Make compliance easy with Kolide at: https://www.kolide.com/WAN Try FreshBooks free, for 30 days, no credit card required at https://www.freshbooks.com/wan Deploy a cloud server in seconds with Hetzner at https://www.hetzner.com/cloud?pk_source=youtube&pk_content=yt-cloud-2022 Timestamps: (Courtesy of NoKi1119) 0:00 Chapters. 1:50 Intro. 2:18 Topic #1: Google tells Apple to adopt RCS. 3:58 Green bubble is bad for dating, discussing social life. 7:38 Topic #2: LTTStore's backpack warranty. 8:46 Summarizing interpretation from Linus's comments. 10:30 Explaining the "trust me, bro" & investments. 15:10 Luke discusses the wording & responses. 18:12 Linus on what he really meant about the store support. 21:46 Linus on the retiring stream. 24:18 Things that Linus feels he did wrong. 26:50 Internal versus external policy, ghosting people, lawsuits. 29:22 LTT's reputation, GN's video, discussing trust. 33:12 Subreddit's thread, accusations towards LMG censoring. 40:36 Planned warranty for LTTStore, nothing changes with LMG. 44:42 LTTStore's "Trust me bro" T-Shirt. [Cont.] Topic #2: LTTStore's backpack warranty. 46:55 Clearing the confusion in chats. 48:48 LTTStore discount, sweatband. 49:21 Topic #3: Linus's pool update. 50:55 Concrete & cement ratio, explaining shortage. 55:02 Topic #4: Netflix has mobile iOS games. 58:38 Discussing Netflix users, comparing to Apple Arcade. 1:01:34 Ubisoft, Netflix Premium subscription. 1:04:28 Merch Messages #1. 1:05:00 Riding season, video on biking & gear. 1:05:57 Floatplane background play. 1:06:16 Sponsoring an Esports team. 1:11:34 Less commonly known tech carriers. 1:14:46 Thought on Steam spam games, pop-ups, Luke's "child". 1:20:49 Sponsors. 1:21:01 Wealthfront. 1:22:18 Seasonic. 1:22:48 VULTR ft. Seasonic's 12 years warranty. 1:26:22 Topic #5: Newegg GIGABYTE discount scandal. 1:31:28 Linus tries to read into the refund & shipping issue. 1:39:48 Topic #6: Linus V.S. Naomi Wu Twitter controversy. 1:45:00 Naomi Wu & 4chan changing the story. 1:48:29 Discussing responses on Twitter. 2:01:52 Topic #7: Instagram & Facebook's excuse for in-app browser. 2:05:44 Merch Messages #2. 2:05:52 LMG's tape backup. 2:08:35 Battery technology in houses. 2:10:47 LTT demographics. 2:13:46 Should NVidia branch out into CPUs? 2:14:16 AMD CPU show similar to Intel's ARC? 2:16:30 Half life 2 in VR. 2:18:30 How Linus feels about the 20,000 bags. 2:25:58 Luke's Steam Deck & spending habit. 2:31:45 Steam Deck for game streaming. 2:33:24 Product category Linus would target. 2:34:34 Steam Deck with case for LTTStore backpack. 2:35:10 Networking cables & wifi mesh. 2:40:20 Outro. Learn more about your ad choices. Visit megaphone.fm/adchoices

What's up and welcome to the WAN show We've got a fantastic show lined up for you guys this week I Promise The main topics this week Luke Are obviously going to be Warranty gate as I've been

Affectionately referring to it I thought you were going to say war and peace i've been affectionately referring to it i thought you were gonna say war and peace and i thought it was fair i mean there's some more but there's not a lot of peace lately lately uh in other news new egg reacts to a pricing error in the worst way yeah yeah deflection look at new egg we'll be we'll be talking about that in a little bit what else we got going on here oh nothing uh meta is tracking you yeah meta's bad um also no i want to live in the metaverse if i lived in the metaverse i wouldn't have to wear these pants what oh wow he's uh he's doing it actually

it's a little chilly in here it is a little cold today you guys have the ac down way too low in here you know that right dan yes it's uh it upsets me quite a lot too yeah okay who is responsible for that because it's actually like when it's 35 degrees celsius outside and you guys have it set to freaking like 18 in here that's a not insignificant like expenditure yeah sometimes have to wear a sweater and they leave it on over the weekend. Like it's on all hours of the day, just like a walk-in fridge here. Is there anything we can do about that?

Who's responsible? You know what? You can tell me off the show, but I think they're actually... I'm upset. Where do you get them? I'm cold right now and it's summer. It's August.

Personally, I like it, but it's also... I think there's a problem with it. It's also, yeah, it's too cold. Netflix has but I think there's a problem with it it's also uh yeah it's it's it's too cold Netflix has games what that's crazy time to start the show all right let's do it all right let's get started with our most important topic today and that is that let's see you're just gonna google is trying to evolve texting that's right. Google is trying to evolve texting.

That's right. The source is the Verge and Mac rumors. This week, Google launched a campaign explicitly asking Apple to adopt RCS. On their page, they outlined the substandard green bubble experience of iPhone users, like low-resolution multimedia messages, broken and limited group chats. That's true. No typing indicators or red receipts and no ability to send over Wi-Fi or with end-to-end encryption. This is how you get more watch time, kids. Despite a chaotic instant messaging strategy, Google has been trying to get RCS more widely adopted for a while now. But thanks to reticence from carriers and ignorance from Apple, Google's been the sole torchbearer. Maybe if they hadn't crushed all their other

competition, we'd still have Windows Phone. Not that Microsoft is exactly, you know, the shining star of making sure that there's no monopoly or duopoly. Implementing the service from their servers and implementing features like end-to-end encryption on their own. Our discussion question is, how many iPhone... They're editing it in real time. Are you really going to avoid talking about the warranty thing? No, I'm going to talk about the warranty thing.

I said right at the beginning of the show, I'm going to talk about the warranty thing. Jeez, no. These are... Bring back my discussion questions. Okay, these are from Jonathan Horst Our host for Mac Address How many iPhone users have you met That are snobby towards green bubbles?

I don't know, but I heard it actually Like dramatically harms your dating prospects To have a green bubble Yeah, there was an article that I was reading They like actually Studied this with a not insignificant Sample size And it was like, the conclusion that i was reading they like actually like studied this with a not insignificant sample size and it was like the conclusion people are shallow i mean it's good it's good we know this i don't

text often most most of my text messages are for like service alerts like like like full-plane servers and stuff well that's because you're a giga chad who uses like signal or something so that's true yeah so like i message what yeah i don't know every time that we talk about this i'm just like i don't know maybe it's an androidification thing that i don't use the text messaging thing that comes with my phone i use signal instead maybe that's like maybe if it was better i wouldn't i don't. People in floatplane chat are like, actually, you know, banned from group chats because of green messages. I prefer blue chats, but not a deal breaker.

I get my balls busted for being a green bubble all the time. I've never experienced that. I have never experienced it either. I mean, part of it is that I wasn't in high school or middle school when iPhones were a thing, right? And I mean, nobody had a BlackBerry. That was for like your dad. Yeah, the guys with the hip holsters and stuff.

It was like none of the kids had BlackBerrys or none of the people that I knew, at least. My school was also like cut out in the boonies. So, you know. Yeah, fair enough. This is wild though the number of people that are like yeah it's you hear this all the time it's it's like a super persistent thing and there are some things that aren't really legit that you do all the time because the people uh that it's pointed at like to complain that it's happening even though it's not

but like this seems to be one of those things that's actually real but i have no experience with it so i don't know every single time yeah who cares yeah the the banning because of it i feel like there might be some more going on there i feel like that was an excuse no it can also it can break some interactions so it'll do things like for example when i'm texting someone on an iPhone, my sister has an iPhone, and if she reacts to a message, I will get a full-on SMS notification, Bella reacted, thumbs up to your message. And I think it copies the contents of my message. I don't want a text message for this. Mind you, I also don't want a notification for people just going on my messages. So that's maybe the same problem.

That should just be a setting thing. i do like that personally because for me it's like this is a full confirm that i have read and i'm good with whatever this is you know maybe okay maybe i mostly like that because of slack yeah because i like the work confirmation of someone like being like god this is just you from like a business perspective and whereas people in just having personal conversations then again a lot of people treat their social lives very business-like you know everything's like scheduled and they're coordinating yeah i definitely don't do that i yeah yeah i'm just like i'm making burgers i wonder if luke is hungry what if i could also get him to move? Yeah, maybe he could also help me move a dresser.

This could work. And a bed. I don't remember everything else. That was kind of a fun day, though. I almost needed to call you again. We had other dressers, but Yvonne's shoulder's feeling a little better, so she helped me move them. But I was very close. I was very close to calling Luke again. I see you, Yvonne, trying to replace me. I get it.

Don't think about it. Well, I... Don't think about it too hard, okay? Yeah, and that's probably for the best. All right. Should we now get into... Oh, man. I don't know. Are we doing it?

Are we diving right in? Well, I don't know. It depends... Both feet, hands up. It depends which one you want first. I think warranty. I think that's what people are here for. You want to do warranty first?

I think so. You sure? I'm coming. Hit hard. Move fast. I mean, the allegations are quite scandalous, though. It's whichever one you want to do. Flip a coin at this point.

Google flip a coin. You can press a button. Let's flip a coin. Let's flip a coin. Who's got a coin? Oh, you can literally just Google it. No, no, no, no, no. That's...

Please. Why don't you play some D&D with digital... Let's flip a coin Who's got a coin? Oh you can literally just google it No no no no no That's Please Why don't you play some D&D with digital Why don't you just use an Excel That's fair Why don't you use an Excel sheet Okay Just put random Like

Please Flip a digital coin What what what You gotta call it now Yeah Well no You call it I call it

Okay heads is backpack It's heads It's heads We do backpack first You got to call it now. Yeah. Well, no, you call it. You call it. Okay. Heads is backpack. It's heads. It's heads. We do backpack first. Thanks for the toonies. That's mine. Got them. It's actually a toonies are cool.

All right. I was going to say it's worth a lot of money, but these days with inflation, it's a little bit less, you know? Let's jump right into it. I said a lot of things last week. Oh, sure did. And this week. There were a lot of things last week. Oh, sure did. And this week. There were some things I said this week.

You're going to next week as well. Thanks, Luke. You just said a lot of things. You didn't say they're controversial. That's true. You say lots of things every week. I said a lot of things that I didn't necessarily think were that controversial. And a lot of what I said could be interpreted a number of ways. The charitable

interpretation could even be good, whereas the cynical interpretation in most cases was pretty terrible. Okay, so I want to jump in on a few of these things as well. I take some of this flat because I should have stepped in during the show and I didn't because I don't know a lot about warranties. I'm just being open about that. I didn't know like what normal warranties on backpacks are ever since i've looked that up um i didn't know especially like i know what i would expect from warranties in the like computer hardware space but outside of that specific space i know basically nothing about warranties i have no idea what i've never tried to like warranty return a shirt because i didn't even know that was a thing etc so i mostly stayed out of it you can warranty a bag of lemons that wasn't juicy enough at costco if you

really want to yeah that's cool after you've juiced them these were not juicy enough i didn't know that that's an anecdote from twitter that's actually from a twitter user but i have a person in my life who has pulled very similar stunts. Like buy a watermelon, eat half of it, be like, this is not very delicious and take half a watermelon back for a refund to Costco. Yes. Wow. The time of even getting a parking spot sounds like it probably wasn't very worth it, but, um, you do you also the so there's maybe i'll let you talk a little bit more keep going sure all right so the first thing i said

was warranty what warranty uh effectively amounted to trust me bro and the two interpretations here interpretation number one is this is the cynical interpretation that a lot of people went for a lot of people didn't um you know the the cold hard facts are that the total number of backpack cancellations numbered in the few dozens uh it was not a lot um for the most part i think this community knows what i'm about uh knows what our company stands for and went yeah they'll figure it out and to those of you who who saw it that way hey thank you appreciate you but there was clearly a very very negative interpretation of what i said he's clearly a weasel knows these things are going to fall apart uh putting him out of business if he stands behind it and And in that case, good riddance. Also, no warranty is, it's illegal.

It's anti-consumer. What an a**hole, right? So that's a valid interpretation, quite frankly. I didn't word it very well. Sorry, I want you to get through both of your interpretations. And then I'll respond. Second interpretation.

What I meant was that from my point of view, this is not urgent. And I don't give, I don't care what the legal requirements are for a warranty. We already dramatically exceed any legal requirements for a warranty or customer service. So from my point of view, I was going, well, this is, this is non-urgent. We can deal with this whenever. Another point of clarification, the backpack's not going to sink us. The screwdriver's not going to sink us. Another point of clarification.

The backpack's not going to sink us. The screwdriver's not going to sink us. I see a lot of speculation. It's amazing where people will go with me saying something that was off the cuff, not worded very well, not thought out very well, and take that ball and run. You know, apparently the situation here is dire. I am cracking under the strain. I'm stressed. You know, the truth is here is dire. I am cracking under the strain. I'm stressed.

You know, truth is, actually, I am pretty stressed. I was going to say, some of that is fairly true. I have a lot going on. We've got merch. We've got labs. Yeah, we've got Backpack and Screwdriver, which were major investments for us. Some weird nerds are making a website. But here's the thing, guys.

I also have Yvonne. She wouldn't let me overextend. Every single backpack, every single screwdriver could sink into the sea. Labs could fail. Or, you know, let's say it doesn't fail outright, but let's say it takes three to five years to even begin to generate anything in return, which it won't. We've got an amazing team we're building. It's going to be awesome. All of that could happen and no one would lose their jobs. Not even Colton. I know, right? We will survive. It would be a long, painful road back to where we could start to reinvest again. But the good news is that because we're built on

a really strong foundation, we own our buildings, right? I got no landlord. I got no one who's going to say, you know, your rent's going up like this. Or I mean, even interest rates, right? The main studio? Here, full disclosure, guys. We own it outright.

Oh, interest rates mean nothing to LMG for its main operating studio. We got this. So there's like property tax goes up and stuff too, right? Like little things and like utilities and whatnot. But the impact of that- If interest rates go up, property values are likely to go down. So my property taxes would probably actually go down.

Got it. I got this. Utilities and stuff. But yeah, it's insanely smaller than- We could also pinch some pennies on utilities. There's levers we could pull. Like the cold. Yeah, we could go, we could go.

Yeah, yeah, like that. Like the frigid temperature here in the podcast set, Dan. You know, we could also, we could try and work some deals, you know, try and get a discount on some solar panels. Make some content about solar installations. Put them up on the roof.

Boom. We've nailed down some of our utility fees. I think it would be sweet anyways. There's just not a lot of sun in BC. I do want to do that. But hey, it doesn't hurt. At the house, our utility bills are half of what they would be. Yeah, that's cool.

It's pretty substantial. Yeah. So we got this. I have a kind of snarky bit. You know what? I'm just going to, I'm just, yeah, I made some notes about this. I'm just going to read it. Thank you for your analysis, but I will listen to the person who actually looks at the books.

So thank you, but don't worry. We're okay. Okay. Yes. Maybe this is time to chime in. I get where you're coming from, and i think a fair amount of people did but at the same time this is not how we've highly suggested is how i'll word it um that other people approach any other company that's fair uh we have always community yeah community we've always communicated that companies are not

your friends and we have also echoed that up with we are a company um so having implicit trust without anything in writing is highly questionable we've said in the past um and i was reminded about this by a comment that i saw somewhere but like it's not like i haven't heard it um we we've said in the past i think you specifically have said in the past, and you mentioned Seasonic earlier in the show, that like you can almost measure the quality of a power supply by how long its warranty is. We've gone after companies

for having bad or non-existent warranties, all this type of stuff. We've done this type of stuff before to other companies. So I don't think that we should just be magically immune to it because of your or our reputation. I don't know that I've ever gone after someone for a bad warranty term. I've certainly gone after someone for treating customers poorly. So from my point of view. Having no shown warranty could be interpreted as treating customers poorly. We also stated that we would have a warranty, and then we started selling them with none posted.

And I do understand that you can make an argument of like, oh, we said we're going to have one by the time it ships, but we're expecting purchases now. So there isn't one right now. So currently, right now, as stated, there is nothing. Theoretically, there will be something, and we have some potential news on that coming up which is which is really good but the purchase and stuff that we've been taking in so far have been without one that's fair and you know what i think i i actually have something i don't know if you've looked at any of this but i i have a bit later where i kind of talk about yeah i i i clearly i clearly got this wrong you know what i'm just gonna i'm just gonna go through the next couple of next couple of things first and then we'll get to that later i can chime in

again too but like uh one thing i'll say before you get into that is we we also critique people's responses to these types of situations there's that computer building company that happened went down i don't remember their name i'm sorry oh overkill overkill no no overkill didn't go down no sorry i didn't mean down i mean i mean went down on the show like there we we conversed about it on the show i worded that poorly sorry um but we conversed about their response to allegations on the show and we've done that before yep and i think that um accepting that the response from us on this was honestly really rough um and like problematic in a bunch of ways is is good because like the same way that we instructed to them at a certain point you need

to just be like yep and we're doing that which is great so but like but it's accepting that we like screwed up a little bit and just moving forward is the easier way and better way to do it another thing i said that has two possible interpretations that our audience and our customers are okay with the current situation. One way of interpreting that is it sounds like I'm gatekeeping basically saying, look, you need to get on board with,

you know, the cult of LTT. Yeah. Or you can GTFO. Yeah. That's one possible interpretation. Join us. What I actually meant, and this also ties back into what you were GTFO. Yeah. That's one possible interpretation. Join us. What I actually meant,

and this also ties back into what you were talking about, what I actually meant is that anyone who's ever actually dealt with our support would already know that we go above and beyond. There is no warranty term internally in terms of the guidance that's given to support. There are no guidelines. The guideline is make it right.

That's it. Make sure they're happy. Yeah, we have the same type of, same level of internal policy at Flowplane. Because it comes from the same person. That's true. The policies for our customer service representatives are very simple. There was actually a conversation, this is a little anecdotal and off topic, so I'm sorry, But there was a conversation really early in Flowplane when we were kind of defining how we were going to do refunds. And I was pushing back against you because I was like, well, if I can prove this person watched like 200 hours in the last week. I actually remember this. And they've had it for a week. Like, why should we refund them?

Like, that's crazy. And you're like, no, I don't care. Just do it. And I was like, oh, fine. So like, yeah, the internal policies on that type of stuff are very customer friendly, I will say. And very consistent. I can talk more about why that is later. You don't have to trust me. But I would ask that you at least not think I'm an idiot. So we'll get into that in a bit. The last big one, I think that people went two different directions with were the, the part where I was discussing, you know, what, what these commitments mean in the

event that, you know, there's some kind of life ending event for me. I basically was like, yeah, like, how does this work in the event of a succession? you know there were man there were a lot of really um you know to me um unexpected ways that people went with that like oh he's trying to make it like like make us feel guilty or he's trying to distract from the real problem or he's trying to if i tried to put on a hat of a strictly viewer that didn't know you very well, I get it though. Yeah, I get it too. That's why I have these possible interpretations. No, totally.

Yeah, yeah. And this has been pointed out by a few people that watching that like it was a live show. That was a guttural response. And you and me had actually had that exact conversation within the last like 24 hours so i knew it was fresh on your mind which is probably why it got regurgitated when the question was asked um but so what i was really thinking about was that whatever commitment we make it needs to outlive me and it needs to be well thought out um It's my intention every, I talk about it all the time. It's my intention every year, every month, every week to make us more and more like a real company. I want to be a real company.

And, you know, sometimes whether I'm ready or not, that sneaks up on me. So we went from selling some merch to our, you know, YouTube viewers, to being an e-tail monster that suddenly pushed one-day revenue numbers that would have made the 200-person company I used to work for blush. Like, it was incredible what happened, and I wasn't entirely ready for it. And one of the things that is on my mind a lot, I mean, here's something guys, like, you know, yeah, I did that stream a few years ago, right? The 10 million subscriber stream where it was like, I'm thinking of retiring. Those thoughts didn't magically go away. It's not like, it's not like everything that I was considering then. It's not like everything I was feeling then. You know, I made a video about it, pressed publish

and, oh, it's out of my mind now. I actually, I have no thoughts about this whatsoever. I, I think, I think about it a lot. And I think the mistake that I made was that I was just, I was too open, honestly. And I'm not going to stop, to be very clear. But I think what I did was I let you guys into a thought process that I have and had. And that was, hey, how do I ensure that, you know, whatever commitment I am making can be followed through on? How do I ensure that there is continuity? And yeah, honestly, I probably went off the rails a little bit there.

It's very unlikely to be a problem. But to the people who were saying, actually, they wouldn't have to deal with anything because, you know, if they decided they didn't want to rent it anymore and they folded it up, it wouldn't be a concern if you have a warranty. And I'm like, yeah, that's exactly the problem. I don't want that to happen. Probably won't. But whatever commitment we make, I want to make sure that whether i am breathing or not we're following through on it um there there is ways to i i don't think that there are ways we just haven't done it exactly which is the problem yeah um because because i

think a lot of the complaints was that there just was no warranty. So saying like warranty hard doesn't really excuse the fact that there wasn't one. And there's ways around it. And you can always like extend it later. So having at least something I think would have solved a lot of those problems. Like I understand that, as I said, we had had the conversation before that show and all that kind of stuff. I understand those concerns and I think they're coming from a good place. But like it just it doesn't solve not having one at all with everything said um i was obviously wrong about the importance of this issue with

a large portion of our community i should have been more clear i should probably have a pr team i i probably shouldn't do this podcast uh but i hate that stuff um so co ford does a podcast for better or for worse you guys are getting my real thoughts um you know i think i think i was pretty prickly in my response i i think the thing that really rubbed me the wrong way was people calling me a liar. I don't think it's unfair to say that anyone who's been following for a long time should probably know better. I don't always get it right. I really don't.

I don't always express myself perfectly in the moment, but I shoot straight. What you hear is what you get for better or for worse. And I'm always trying to improve. I get things wrong all the time but i like to think i don't get them wrong three times in a row if you kind of get what i mean i'm saying i might get them wrong twice but very rarely three times in a row maybe sometimes but rarely um another thing that probably came across wrong since we're piling on things that i did wrong

um that's me piling on so i guess i'm allowed is me saying this is basically a professional outrage storm and not reflective of the community at large who knows what i'm about um what i said was true we we didn't actually have a ton of cancellations and we did have a ton of people reaching out saying actually i, I've had great experiences. I trust them completely. But for everyone else, it was probably extremely crappy to hear me be dismissive of the concerns of their fellow enthusiasts. I think also, while there might not have been a ton of cancellations, there are potentially people that would have ordered that didn't because of that. And that's fair. But again, my mindset was, we'll deal with this. There's no particular hurry. We got this. Nobody has been screwed over. No consumer, no viewer was actually screwed over. So, all right, we'll deal with it whenever. But you guys are right. I would raise an eyebrow if a company didn't have a formal warranty. But, you know, and this comes back to what I was saying before, the bigger issue than the actual written policy is the behavior of the company. Because at the end of the day, this is all going to come down to trust. Even, it's, we, we gotta, I have to keep stating this just because I know that someone's going to jump partway into the show.

But I know you understand, but I'm just saying it again because of the, how viewers watch things. But having this, being like a strong internal policy is more important, is good, but it doesn't dismiss not having a acceptable public policy. Yep. Or external policy. So let's say you have a written policy. There's lots of ways that companies with written policies

can just completely avoid dealing with the cost of a warranty replacement. They can weasel out of it through terms and conditions in their written warranty policy. For whatever reason, they feel it's not worth it or they just don't feel like it they can fold out right things which happens um and that's something that you know yeah i i you know i think any business owner who's not anxious right now is deluded like we are we are heading into an unprecedented time right now uh we're on the cusp of potentially a global recession right now if you're on the cusp of potentially a global recession right now. If you're a business owner who's not a little anxious right now, you got to like read

the news, like for realsies. Then there's just like outright refusing to honor it, just like ghosting people. So what are you going to do? Someone ghosts you over your phone warranty or your mouse warranty. What do you do? Well, you have to take them to court. Are you really going to do that? Over a couple hundred dollars? Do you have any idea how much time that takes?

How much that's going to cost? Some people might, but not the average person. So at the end of the day, as someone who has seen both sides of all of those coins, working as a product manager, where you are this in between, right? On the one hand, you're working at this company who has their own policies and their own actual behavior, which don't always align and your customer facing that way. And then you work with all these manufacturers, you work with all these brands or distributors or whatever else, who also have their policies. And in addition to their policies, the way that they actually behave. And so for me, reputation's everything. Like,

yes, yes, yes, yes. Warranty matters. It's a written version of what you would like, I believe, in an ideal world, your reputation to be. But the writing doesn't always match up with the real world. And there's stuff, so I hear you on that, but at the same time, what if someone, what if the first video someone ever saw with you in it was the short circuit of the backpack because they were looking to buy a backpack and they were like hey that's a cool backpack you keep getting into stuff that i'm about to talk about you're so good at it i'm driving the conversation it's almost like i had

a bit of a flow to what i was going to talk about and you're ready um so i felt our reputation spoke for itself. Was that hubris? Go ahead, just do it. Yes. Okay. I assumed that the people I was talking to had like ordered from us, that they had already seen the quality and service, that it wasn't going to be a major issue. I was clearly wrong. That was clearly my bad. I also assumed that the community wouldn't jump straight to how anti-consumer i am um this is really funny i had some stuff in here about uh discussing how a lot of the community went straight to steve's seven-year warranty on his screwdriver he has since made a video i haven't watched it yet frankly i probably won't because the summary that i've gotten already is that he made it based on out of date information.

So that's unfortunate. But maybe he'll get around to covering it again after this. It wasn't out of date when he made it. There were tweets clarifying stuff that he didn't cover. So, yeah, I mean, you can't be expected to read every tweet. It's not reasonable. There was a lot of talking from you boys. So it's not reasonable.

But basically, what I said was, you know, I love Steve. He's a force for good in the industry. But to imagine that the seven-year warranty on his screwdriver is any better

than his will to follow up on it is, it's imaginary. He will follow up on it. I believe he will. He's a principled guy. And if,

honestly, I think that if a shaft fell out of his screwdriver in eight years, he'd probably replace it, assuming he's still around doing this gig. And I think that because he's a stand-up guy. But that's the assumption. It's that he's still doing this gig. So it ultimately comes down to trust, no matter what.

And I thought you guys saw me the same way, which was kind of heartbreaking, actually. But also eye-opening. The number of people out there who will assume the worst of me just because I let you into my very real and yes, sometimes flawed thought processes. I don't think you're necessarily reading this the right way. I don't think it necessarily means that people don't trust you. I think that a lot of people go with the stance of trust, but verify. And the verify in this situation would be to have a warranty that they can look at. There was a lot of else. I'm sure there was as well.

But I think that would be a disproportionate. We've talked before about vocal minorities and stuff. I don't think it's a huge proportion of the audience. There is always going to be. We're big enough now and you're the front. proportion of the audience there is always going to be we're big enough now and you're the front so there will always be a certain amount of people with daggers ready to go literally no matter what the topic is well it's frustrating for sure it's frustrating and i know and and again like i know because i see the numbers the majority of you are like yeah he's got this yeah and i know that but

the you read a hundred comments on a video which is the one that stands out the negative one like my my english teacher in grade nine told me this i don't even know how the topic came up but it was about how like it takes and this math is obviously whatever but the english math yeah yeah exactly yeah okay but it was uh for every negative comment it takes 10 or 100 or something i remember what she said uh positive comments to make you like forget the negative comment right it's the same it's the same situation here it's not exactly the context that she was talking about but like i don't think trust is that big of a problem i don't think it's a problem at all actually okay yes and no because you had verify stage the mods of the subreddit consolidated the warranty hurricane into a mega thread

right and i was accused of censoring discussion thought it was the which i was extremely honestly like i was i was more personally upset by that than i should have been. A lot of people in the comments on that. I do not censor negative or critical posts about me. Our stance from the beginning of the forum, which just in case you didn't know, is the beginning of the company. It was just formalized because of the forum, is that we would remove inflammatory comments about other people. Users. Users. Our users, our community. But we would not remove inflammatory comments about us.

We are fair game. Yeah. And that has always, always been the policy. And I was just, I was looking at it going, when have I ever done that? And then, and then it kind of gets worse because I explained we have staff. We do have people who are on staff as moderators on the unofficial subreddit r slash linus tech tips that's there for emergencies the example that i used was doxing i was outright called a liar over this um even after the creator of the subreddit came out said hey look i checked

the logs they didn't touch a single thing. It was kind of funny. Well, then the goalposts moved. And now it was unethical for us to have staff moderators on an unofficial subreddit, even if we weren't going to touch anything. And I just, I don't know what to say. I wasn't lying. Stuff happens in a community this size at our scale,

whether it's doxing or whether it's, maybe I didn't want to tell you exactly what kind of problems they are, right? That's a possibility. Whatever it is, stuff happens. And there's a huge difference. Like honestly, the moderators there, they do a great job, but they're volunteers.

I can't call them in the middle of the night on a Saturday because something's like an emergency. There's a big difference between acting fast and acting now. Some of the old school forum mods are like, wait, you wouldn't do that? Because I used to bug people like that. I don't. Sorry.

Sorry. Okay. Anyway. So yeah, I need someone on payroll that I can call. It's that simple. And it's not because someone said something mean about me. Like if we were moderating the discussion, you don't think we would have just blocked the word warranty and called it a day sick that would have been pretty simple right let's go so you know if it makes you uncomfortable

i'm sorry but safety comes first um and if you don't believe me then okay like there's really nothing i there's nothing else that I can say about it. Now we get to the part where I was like, come on guys, really? I think the WAN show viewers, I think the people watching this probably understand that whole guy who drops everything and has 50 people to do all the hard stuff for him, hashtag lie-ness.

I think you understand that that bit is an excellent way for us to make topics more approachable and to create a safe environment for people to make mistakes and learn. I could absolutely polish everything. There is no reason whatsoever that I ever have to make a mistake on camera. Think about it, right? We edit. Other than WAN Show, I can make lots of mistakes on WAN Show, which I do. But I also make mistakes in our pre-recorded videos. There's a reason. There's a reason. I also would like to think that you guys know that the success over here is not some kind of random accident. I did get lucky. I was in the right place at the right time,

but I know what I'm doing. Even if, so here's the thing. I'm not an idiot. Even if I didn't care about any of you, not even a little, don't you think I'm smart enough to know that if we denied any reasonable warranty claim or support claim, there'd be rioting? Do you honestly think I'm that stupid? Even if I didn't. i have to come back yeah even if i didn't want our policy to be bend over backwards for everybody i have what i'd be what i'd be bring it back would i be deranged enough i have to bring it back yeah what about that person who just watched the there's got to be one of them the first video they ever watched was the short circuit backpack video they have no idea who you are they were

shopping for a backpack they found that video what if this is a brand new viewer they don't they don't have that stuff established and they and was it hubris yes okay well then we're good i know but i just every every time you go down that road, I got to bring it back, which, and I understand why you are, and I get it, and I think it's good, and you should do this, et cetera. But I got to keep jumping in there.

So I have a summary thing. Okay. Thank you, Luke, for helpfully getting ahead of me again. Yeah, no problem. I think most of you understand my jam over here. I just didn't realize how many of you would jump on me,

not even due to this, due to some past grievance. The speed with which both the main forum thread and the main backpack thread before they were consolidated. The speed with which they pivoted to remember when he said ad block is tantamount

to piracy? Was incredible. Well, this is like I said, there's people sitting there with daggers ready to go about anything. And then they're going to want to turn it into the thing that they actually care about. So that, I mean, that makes sense to me. And, you know, that bottom line is fair enough. Skepticism is absolutely something that we probably need more of. We say it's a good thing.

Corps aren't your friends. Influencers aren't your friends. I happen to be both of those things. Corpo influencer. Great. So for the people posting that, fair enough. But even if I'm not your friend, I'm not stupid. To those of you who think I'm some kind of lucky idiot, hey, thanks for that. But I really don't think so. I'm not a genius. My mother had me tested. I'm definitely not a genius, but I'm super duper not an idiot either.

So yeah, we didn't actually screw over a single customer. And look at what we got this week. I know. I know what would happen if we actually boned anyone. For real. It would go mega viral. I don't think. So I hear you.

I get that. Yep. I know. I know. What if it was the first thing they ever saw i know i don't think that's important i don't think that's the point you haven't had an not i'm not saying you would i know the internal policies but there has been no opportunity to do so so saying that we haven't doesn't really have any value sure but we also haven't we have lots of other products but we're talking we've had four years we don't have any other products that are in this category in regards to premium nature i yeah we don't have any other products that like say there was say there was a fundamental flaw

we have a hundred dollar hoodie the bottom just falls off actually yeah swack it's well over a hundred dollars sure say there's a fundamental flaw with this one sure right there isn't whatever but say there is sure someone from the outside and like yes you know what they're wrong okay whatever we can stomach backpack problems it's fine yeah we got this but they don't know that all right so without these things being in place i can totally understand the skepticism i can totally understand the frustration all that type of stuff i it might have been volume boosted pretty darn high but then I think a lot of that was our horrific response to it. Yes.

And I think we just got to... Thank you for charitably using the word our. Yeah. I appreciate that. I'm throwing myself in here. So bottom line, here's our plan for the Trust Me Bro guarantee of quality. We will be offering a limited lifetime warranty, guaranteeing no manufacturing defects uh these

will lead to replacement or repair at our discretion in accordance with local law it does not cover misuse neglect user modification or intentional damage obviously uh nor does it cover normal wear and tear um we're going to get all this drawn up in legal terms that will uh you know obviously cover our butt in like any actual warranty look closely at them they basically amount to the will of whoever it is to fulfill them and i have a lot of will to fulfill them i do not wish to have a poo storm on my hands because like over what a couple hundred dollars honestly uh even if it was all the backpacks i wouldn't i wouldn't tarnish our brand that way it's not worth it it's not worth it but genuinely just in a in a like raw brutal financial sense

it's even then it's not worth it without our community we're nothing i've said it time and time again um if this is the first video you're watching which luke says is a possibility he's right that's it that's the bottom line um blowing up with first-time messengers in the meantime while we get all that drawn up in a way that my lawyer doesn't yell at me nothing changes our 100 local not outsourced support they might be a little slow sometimes but they will take care of you and if they don't then nicker i will it will. It's that simple. You either believe that I have the integrity to follow through on my word, or at the very least, that I'm not enough of an idiot to break

it. Or you don't. I can't make you. All I can do is keep doing my thing, and eventually, you guys will come around. So that's it. The Trust Me Bro Guarantee of Quality, which I'm going to be pushing hard to make sure we call it that. I don't think you should i don't think you should oh i'm doing i know i moved away from the mic i i don't think

you should because when this goes away and you're stuck with that naming in eight years from now it's just gonna like be weird and bring this back up for no reason i'll think about it i will i will take your feedback maybe just do like an acronym and don't explain it to anyone the tmb guarantee okay all right i could come around to that just no no explainer sh bingo on twitch asks can we define normal wear and tear with all due respect it's an expensive bag and while we know your quality i'd hope it would hold up for a number of years well that, that's exactly it. That's how warranties are structured. Like, go, go, like, go read them. It's usually at the discretion, not usually, it's basically always at the discretion of the manufacturer if you have done anything that voids your warranty. So it comes

down to trusting me. And yeah, we got your back. Of course, just like we always have. That's my point, is that whatever warranty we write down, it ultimately comes down to our will to fulfill it. And we have a lot. Full will. No limit to the will. Sort of. Someone could sue you. And at that point, it doesn't just come down to your well why would they sue me what well what if you didn't well why would we do that stupid no i know but you're saying it just comes down to that and technically it doesn't just come down to that oh i see okay yeah yeah i see what you mean sorry there is no reality where we don't just cover no i know i

totally agree yes technically they could sue me yes they could yeah i'm just saying when you when you say it just comes down to this it only comes down to this it's like well no not technically it will only because we're going to honor this very highly but you know but just like any other warranty ours will be worded in such

a way that it would be very difficult to take it to court anyway because we're probably but they could just gonna copy someone else's sorry we will have a lawyer look at it but like someone else did the work already i mean a lot of legal documentation is i know just uh so anyway with all that in mind we have a special edition shirt created by the one and only sarah butt the trust meanty T-shirt. Okay, I spent an embarrassing amount of time verifying that this was actually our website because the first time I ever saw this, someone posted it in floatplane chat and I was like, you must be kidding me.

There's no way we're actually releasing this. We are. And it's our website. It's definitely it. It's real. It's a pre-sale. This isn't a spoof all shirts will be printed following purchase and may take three to four weeks to print and ship um all all order items will be shipped together this is not like backpack where your initial items will ship now

and then your backpack will ship later unless you also buy a backpack it'll oh unless you also buy a backpack in which case your other items will ship together, but like delayed by this shirt, and then the backpack will ship later. Unless the backpack comes in first. It depends which wave you're on. Okay, no, probably not. No, I don't think that'll happen.

But there it is, guys. The Trust Me Bro warranty. I think she did an amazing job. It actually looks really good. It does look pretty good. It looks so good. I still don't know if we should have done it, but it does look pretty good. It looks so good. It's cute. I still don't know if we should have done it, but it does look pretty good.

Oh, of course we shouldn't have done it. We should be a mature company that does the right, you know, responsible PR thing. You know, not only, yeah, not always is what I meant to say, but, you know, when we're getting destroyed and we, up until hopefully now, responded very poorly, you know, maybe, I don't know. I like the pink one look guys i gotta i gotta have some fun i gotta have i gotta have fun i gotta have fun with this

these are our shirts right i want to see the burgundy one i normally really like that color but i haven't seen our shirts in burgundy yet oh yeah uh well i don't know request one yeah request one wear it for when i don't know if i'm gonna wear a trust me you don't know if you're gonna wear the trust me bro warranty shirt maybe not oh guys i have a bit of news okay there's only 19 bags left in wave two there's only 19 bags in wave two hey thanks anonymous for taking number 20 there that looked like a backpack order on the uh on the monitor thing oh there's a lot of those um yeah so the bottom line is guys we got you and i promise we're gonna get into some tech discussions at some point here but i've got

i've got another i've got another this is a much smaller storm but it's a much more serious storm and so it's it's pretty important to me okay there's still some confusion oh there's confusion we are putting it in writing yeah sorry i was i was previously responding to some people on flow plane chat they're like you're gonna put it in right it's happening we he literally read it out yeah it's coming and in the meantime nothing changes it's gonna deal with it yeah we'll do there's a warranty on the way there's there's a bunch of confusion i think people are thinking that this is this whole conversation was an excuse to not do it. No.

It was a mistake to not do it in the first place. We are doing it now. We talked about everything we did wrong. We talked about my feelings for a bit. And then we said we're formalizing the warranty. Yes. It's coming. It should have been here already, but it is officially coming.

It will be in place before orders ship. As far as I know, it's mostly done. It just needs lawyer approval. Okay. This is awesome. Bradley says, I never cared! Four exclamation marks.

Wave one, baby! Thanks, Bradley. Oh my god, a shirt with the full written version of the warranty on it. That should be on the back of the Trust Me Bro warranty. Oh, I'm super down. Oh, that would look, it would look ugly though. Maybe we do that as a second edition.

Okay, yeah. Or, oh. Where would you put it? Oh my goodness. I could, oh, I don't know if our printer is going to want to do this. Our shirts are printed locally. Do it on a flip on the inside?

Do it on the inside? If you put it in the right spot, so it's behind your face. You read it like a Star Wars text scroll scroll we'll do it bottom to top or so you so you can read it when you pull on your shirt oh i don't think this is a worse idea than making the shirt in the first place so you know yeah that's great apparently apparently yeah discount code deal of the week buy any t-shirt excluding a mystery t-shirt and get a sweatband set for 50 off heck yeah automatically at checkout heck yeah all right thanks luke that's awesome gotcha oh man

do we want to take a a break and talk about other topics sure yeah let's do that is there wait merch messages is there more questions about the warranty thing? Well, we'll cover it at the end. Okay. I just, I want to be. Let's talk about something else. I want to be done. Let's talk about something else for a bit. All right. It's good.

Okay. Should we talk about your pool? They finally shot the concrete. They actually did. They actually did. My believe level was low. Yeah. Yeah.

It's the shortage. My believe level was low. Yeah, yeah. It's the shortage. So apparently the issue comes down to the mix of, you'll have to forgive me, the manly men who work in construction and women and others and anyone who works in the construction industry, all y'all, you'll have to forgive me. I'm probably going to get this wrong, but i think it's the ratio of cement in the concrete does that make sense yeah sorry i said oh my god because ltd labs jake just had a very good point

that we should have had like frat bro shirts for the trust me bro t-shirt well it's our shirts it's yeah oh that makes sense we don't okay we don't have yeah like tank tops it makes sense yeah it's a good point though what would have been the collared one oh yeah okay that's fine yeah we don't have those anyways yet sorry okay yeah so concrete is shot that's cool yeah so um but that doesn't mean that we're gonna swim this summer luke oh why it needs a month to cure a month and at that stage they can put on plaster yeah and then after that after they can tile and then after that they can like you know do the the like deck they're like sealing on the tile around it as well i would assume so yeah yeah i mean i'm not a pool construction expert which is why i hired hopefully experts to do it we'll see how it goes well that's

unfortunate i don't even know but oh apparently i got it right concrete is made of cement okay good and the ratios matter depending on what you're making right right right so that's apparently the problem is that there was a shortage so there's been a bit of backlog to get through and the shotcrete which is really cool i i happened to be off that day so i went out i brought them a bowl of watermelon and i was just kind of hanging back like watch man i painted houses man i know what's up if you are out there working in the sun and the homeowner doesn't at least like bring you out a lemonade or something from the fridge man don't take this the wrong way,

but you suck. One of my favorite ones. It was probably bad in the end, but, uh, there's this picture going around where a, a like internet install technician is laying on the floor. Yeah.

Doing, doing what he gots to do. Um, and he fell asleep and they just left him. They were like, oh, he'll be fine. They just let him.

He's like, I probably deserves a nap. It's like, that's kind of a bro move but also like yeah probably not might have appreciated being woken up yeah anyway i was watching them shoot the they call it shot creep yeah and it's wild so they had two cement mixers in the back alley they had this like machine that i mean the pump must have just been incredible because it's this it's this like thing they hold and they just like blow it vertically at the side wait i thought yeah i thought they would have i thought they would have put down it would have cast it no that's nuts no so they they shoot it and it's kind of like man i don't even know what i would compare it to like it was kind of like painting almost like like so they're like

they're like layering it or like when they applied the uh the cellulose insulation it reminds me of that spray foam right but most people won't have that as a frame of reference that's why i didn't bring it up yeah i i don't know so i don't know what to compare it to that most people would have a frame of reference for but but they're they're just like they're blowing it up they're like layering it on like this and then they go back and they actually like hand sculpt it like with tools but like hand tools right and so i wouldn't have expected any part of this so in one day it went from rebar with gravel and like insulation on the sides, like foam board insulation. In one day, it went from that to this like super rough thing.

And they had like 10, 12 people there, like huge crew. And so they go, and then someone's coming behind, like smoothing it out, checking, making sure everything's true. And like the stairs, it's one of those stupid things, right? making sure everything's true and like the stairs it's one of those stupid things right like obviously if if someone had a gun to my head and said try to figure out how they make stairs in concrete pools i'd have been like uh i mean i guess they probably formed them when the concrete's wet um and then tile over them after oh am i am i dead yet right but i just never thought about it yeah and so watching them just like you know like like basically make sandcastle stairs out of out of partially hardened concrete because they like they have to work on it uh in stages so they

have to do the stuff that they can do while it's still really runny and then do the stuff that they need to do when it's a little less runny and like they're just like going around like man it's a really cool process actually that's my foot by the way oh that's okay here's this more is it more good i didn't want to like interrupt you but i was like i think he doesn't know that's funny oh um the t-shirt we said it we said it at least twice yeah you said it oh the actual code itself oh uh sorry no it says automatically apply to discount there is no code yeah so a t-shirt and sweatband set and you get a discount on this. Buy any t-shirt excluding mystery shirt.

Get a sweatband for 50% off applied automatically a discount. Yeah, we got this. All right. Cool. Oh, man. I don't I don't even know if I want to talk about this other thing now. I'm so like I'm so drained. Netflix has games.

Yeah. Netflix has games. Included with every Netflix subscription is Netflix Games. A handful of games. It's a little bit more than a handful, to be honest. A handful of games are released as individual mobile apps on iOS. Oh, I see. A full catalog of 24 titles is in the Netflix app.

There's no ads, no fees, and no in-app purchases. These are meant to serve as a sort of bridge to cross while waiting for the next installment of a running series they don't want you to cancel your subscription between seasons of stranger things okay um stranger things has a couple games based around it the queen's gambit has an upcoming chess game okay okay uh well i mean you know it's about it's like a chess thing right the queen's game no i know but is it just chess or like oh is there more to it like is it maybe there's a campaign and like they have voice actors that'd be kind of actually cool i'd actually be

totally down yeah that's actually really good like that's that's i think that's why i answered what they're doing that way is like if they do something more than just a generic chess game it could be really interesting but but we'll see. There's also some decent indie games that reported to mobile. Into the Breach, I had no idea. That's from the developers of FTL. Moonlighter.

They apparently paid $72 million for finished developer Next Games. Netflix says the catalog will grow to 50 titles before the end of the year. And then here's where things get a little interesting, because I have potentially a non-normal take on this. But it says the only problem is less than 1% of their users are playing them. They average 1.7 million daily users.

I mean, that's a lot of people, but yes, yes. I think this is saying for the games, but they have 221 million subscribers right so that's man if you had like let's say you run a store you run a supermarket and you realize that you have an entire department that only one percent of people even like walk into yeah yeah that's pretty bad see i think so but then it's also like this super weird tertiary thing. It's like if the supermarket randomly offered go-karts and only 1% of the customers

used go-karts and they were pissed. It's funny you used go-karts as an example because I was like, where's he going with this? What's he going to come up with that they don't have at a supermarket?

Yeah, I don't know. I mean, they have got... It's kind of hard. Sears became known for having a photography studio in it. How random is that? There's McDonald's in half the Walmarts. I mean, the megacorporation-ception is real at this point.

I wonder about that. It wouldn't surprise me. We got West Edmonton Mall, Luke. There's literally a water park in a f***ing mall in Canada. The West Edmonton Mall is actually awesome. On this timeline. The West Edmonton Mall, Luke. There's literally a water park in a f***ing mall in Canada. The West Edmonton Mall is actually awesome. On this timeline. The West Edmonton Mall is fantastic. I haven't been there in a super long time,

but I was there for a provincial hockey tournament, and the mall was pretty sweet. But yeah, I don't know. Like, yes, 1% of the users is low, but 1.7 million daily active users for a series of 24 games? Yeah, I guess that's not that many games. Is pretty good, I think. Yeah, that's actually,

I mean, unless it's like bejeweled. Like what, are you expecting like every single person that watches Netflix to want to play the Stranger Things game? To want to play that particular subset of games. And play it like through their app. To sign in that day.

Yeah. It's a lot of ducks to align yeah and it's 1.7 million daily users love stars to align sorry see okay again though i don't know this is worded kind of oddly they average 1.7 million daily users 221 million subscribers though is that saying that netflix averages 1.7 million daily users or that the games do it doesn't like it's it's worded I'm really not 100 certain what's going on there um but either way like one one percent of the I actually don't think there's as much of a crossover as they would think between people that would want

to play games on Netflix yeah um and people like so maybe this is just one of those things where an executive was like yeah gaming like gaming we got to get a piece of that i mean netflix wouldn't be the first to try that strategy turns out gaming's like really tough yeah like i i don't i don't think um that would not be my go-to like as a gamer if i had a netflix subscription which i don't i don't think i would bother checking it out i think this is more of like you were kind of positioning uh like executive decision problem or not a problem i think it's one of the two or maybe that yeah maybe it's not

a problem and what they need to do is double down and have more than 24 games that or or maybe like the way that they present it to users should be more different whatever but i think it's going to be extremely hard to get people to subscribe to netflix for their games right and i think that's the only way that this solves the problem that they're trying to get it to solve right um because you would you would have to you'd have to be a destination yes it's that simple and you'd have to want to retain your subscription if there's no content that you wanted to watch for this to actually function so like is there enough games that's another one like how big are

these games like if i'm just gonna beat this stranger things game in a week it doesn't tie me between seasons it's gonna have to hold for what like a year or two years and like you look at how much apple's invested in apple arcade they have way more titles and even with that there's only one that as someone who's not already on the service scrolling this there's only one that i've gone oh that's a killer app yeah i should consider apple arcade um and that's that um i think it's called fantasian. I still haven't played it because I don't have Apple Arcade and I don't want any cloud saves

or anything stuck in iCloud. So I'll just wait for it to come to another platform where I can control my save data. But yeah, even though we talk about the tech industry a lot, I had no idea that Netflix was like, that this was a major push at least yeah like i i remember hearing i heard about it yeah i i didn't know it was like out and stuff like that people

keep on saying they have into the breach yeah and into the breach is a short but very replayable game i don't think it's going to keep someone interested for two years yeah oh my sorry um it's i i think a lot of people don't like subscriptions for things um there's gaming subscriptions out there like how much is the let's go with a company that is not actually super positive in the news lately um other than us ubisoft subscription. Wow. So how many more times are you going to take those paw shots? Not too many. By all means, come at me, bro. Come at me, bro. Oh, man.

Ubisoft just asked me to vary from my age to continue, and I was sad. Okay, so Ubisoft Plus is $20 a month. Enjoy 100-plus games on pc or select titles across your devices from the cloud etc that's a lot of games from a huge studio these are very expansive games etc etc etc it's 19 or 20 bucks a month how much is netflix netflix subscription cost. 20 bucks a month. So you're paying the same amount. I didn't prep this.

I didn't know that. You're paying the same amount. If you don't have anything to watch right now on Netflix, you have to make that subscription the same value of at least that YouPlay Plus thing. Someone's saying microsoft game pass which we actually know is a really good value we dog on microsoft all the time but game pass is like crazy um it's 16 bucks a month so like really man like trying to make it so that it's worth it while having nothing to watch is going to be insanely hard and require probably like multiple studios like this is this is a big deal thing i don't think it's really gonna tie people over i don't think anyone's

gonna want to cancel their netflix subscription and be like oh i want to play that game though maybe i don't think it's going to be too common but yeah it's it is technically a maybe. No way Netflix is 20 bucks a month. I thought it was 12. Let me re-Google this. Netflix subscription cost. It shows 20 bucks there. Oh, that's for premium. Standard is $16.49. I'm talking Canadian dollars, to be clear, for both of these though. Premium, what is $1649. I'm talking Canadian dollars, to be clear. For both of these, though. Premium, what is different with premium?

Ultra HD is available. HD becomes available with standard. So I think you're looking at at least $1649 a month. And if you have like a sweet TV, you're looking at $21 a month. Canadian. Say something about Wave 3. The backpacks are in Wave 3 now. I don't know what else to say.

Okay. Oh, wow. I forgot I have a mouse. I like pulled my mouse out before the show. Yeah, I should just always use my mouse. All right. We should probably do a couple of merch messages because they're getting a little bit out of control in terms of volume.

Dan, do you want me to... Yeah, by the way, the only thing that's selling better than Backpack today is Trust Me Bro Warranty shirt. Just so you know. I can barely keep up. Do you want me to just read them and you can keep curating because there's like half a dozen incoming yeah why don't you pick a couple and just go for it and i'll get one after that uh josh asks how's your riding season going how

about a video on the bike and your gear uh i've barely touched it i just wasn't able to for one reason or another for a while like there's just no reason to ever be by myself going somewhere and then finally I had this string of opportunities to ride the bike and it was tetris inside shelves and construction materials and crap in my lower garage uh while they were painting the walls so it was just this island of debris with my motorbike at the center of it and i was like even if i had the strength and time to move all of this i wouldn't be able to because the painters need access to the walls so i would have to not only move it i don't have to put it all back and that's all that's a lot for one ride my riding season is going terrible thank you for

asking josh thank you for the order though uh anonymous asks oh my goodness this is moving so fast uh for luke is floatplane background play being worked on yes actually that is the current task of our mobile developer nice sup jaden and he he got it like to a working state super fast but now he's trying to make it more like usable and stuff before we launch it so it's it's coming and probably sooner than you think cool luke asks hey linus another luke you re-inspired my interest in tech five years ago today i'm helping implement an esports team at a university oh that's cool have you considered sponsoring an esports team or player under the ltt umbrella that's a good question um you know it's it's a funny thing like the way i

it kind of feels like i don't know what would i i think if you got someone on staff who like even then like okay we are an influencer, like, company, sort of. We sell, yeah, influencer marketing, essentially, right? So then do we take our influencer marketing and spend it on influencer marketing? To be clear, it's happened, and you're going gonna see more of it it will happen again particularly around ltt store but in terms of like the gaming scene i i can't say i've given it a ton of thought i i don't really see it because like in my opinion, I prefer when sponsors don't just sort of, like, half-butt sponsorships for esports team. I like it when they push it harder and, like, really try to help enable the players.

And, like, it really becomes a thing to, like, help with management and stuff like that to try to like push them forward um and i'm not a huge fan of just companies that just like i will throw money at this esports team which is usually much cheaper like wildly cheaper than a sports team or something like that even if you're getting the same views and stuff we'll throw money at this team to throw a logo on their shirt and call themselves our name or whatever um so just like and we don't have the bandwidth to like do all of that stuff and it wouldn't make a ton of sense for us anyways so i would prefer that the esports organizations that are going to do it really well would do it instead of instead of us with our focus with that said i sponsored a local badminton club i sponsored their team oh that's sweet but honestly that was not about the marketing so again that's a different situation yeah why am i why am i buying marketing

i literally am marketing so why am i paying someone else to do my job for me yeah and if i am doing that why aren't i just hiring them sponsoring a local sports team that like needs it yeah they get no funding yeah yeah exactly this is this is a different situation and i'm not just sponsoring the team so the the sponsorship um covers like like logo placements as to honestly i told the i told the head coach i was like dude i don't care you can put the logo on the shirt you could not put the logo on the shirt quite frankly like no offense but the literal dozens of people that are going to see the logo there. And what are you going to do?

A reverse Google image search to find out what it is? Because I don't even have the name on it. Oh, it's just the logo? It's just the circle logo. It's like, dude, this is not moving the needle for me at all. Something that the snowboarding community has done is they just replaced that stuff with drink water. Because it's a counter to all the energy drink sponsorships. Yeah, I like it.

And the energy drinks are bad for you. So people have started putting stickers and stuff on their boards that just say drink water. If they do a great job and we do another round, then maybe I'll do something like that. Because he was very insistent that they wanted to display the logo. I'm like, okay, dude, you do you. Big Water Badminton actually sounds awesome. Yeah, but I really don't care. For me, what I was interested in was he laid out a plan to set aside a significant portion of the funding for grassroots badminton camps in schools in the Lower Mainland.

That's cool. camps in schools in the lower mainland. Oh, that's cool. Because one of the big challenges for them is getting enough momentum while they build up attendance at these things to afford, even like renting a school gym, you still have to pay. So to be able to afford the startup costs of the coaches and the gyms, it would have just been too much out of pocket. And so I said, yeah, I'd actually love to fund that.

I love the sport. I think it's a really complete sport. You have to be fast you have to be strong you have to you have to think um it is a far more especially singles is a far more cerebral sport than i think people give it credit for i have a lot of sports are like that like you see something like football and if you don't know how it works you go oh big guys think they're all right there's also this like common thought that a lot of football players are dumb it's like i mean there are probably some that are i'm sure yeah but but you'd also be surprised there's some that are extremely not um i like the idea of the school funding a lot of schools very uh a lot of schools struggle with funding in general i will say yeah so they rent out the gym the schools get a bit more funding.

I get to, I get to share my passion for a sport that I love. It was kind of a no brainer for me, but this is something where, again, like I'm super involved in that community. So like Luke was saying with the e-sports thing, yeah, I don't, I don't feel like I have anything to contribute there. I feel like there's other people that are doing it better than I would already. And yeah. So I just, there's other people that are doing it better than I would already. Yeah, so I think just let them

do that, basically. Oh my goodness, there's so many merch messages. I don't know if we're going to get through them all today, but we will do our darndest. We will do our darndest. Okay, no, we will do it. We'll do it. Sorry, guys. Sorry, Dan. Sorry, Luke. I can pull them. If you want to

uncurate one, go for it. No, no, no, no um no no no no no no no no no well we got this uh brendan says long time viewer first time caller would love to see you all talk about less commonly known tech careers devops is not less commonly known come on well what are you come on uh we have a devops on staff no no no i just mean no i don't mean what are devops okay i mean what are the less commonly known tech careers i mean there's a bunch but like i don't like the thing you trained for is something that i don't feel like gets talked about a lot the like communication yeah the liaison like um i don't think it's as needed these days, to be fair. But something that I was effectively training for in school, my program did a lot of education around this, was being a communication bridge for your team, between like the technical people on your team, the people that you generally work with, and the like business people on the team. And the idea was a bit more of an old business approach to things, but it is still definitely applicable to certain modern companies.

Um, but it's, it's, it's where the business people, a lot of people making decisions in the company, a lot of the C levels just have no clue whatsoever. Any technical terms, anything that has to do with anything that you're working on, all that type of stuff, and you have to try to translate the challenges that your team has uh to those people so they can understand why certain budgets need to go certain places and they can try to make as informed decisions as possible it's a super important job because when you've got the people who understand and the people with the money and they literally don't speak the same language it's a problem and. And it's not, I'm not even just trying to like point at the business and C-level people in that situation

and be like, bad. Because I mean- They probably know other stuff unless they don't. Exactly. Right. And like there might be situations where they are just like- Yeah, there are very ignorant, terrible executives

who literally like don't do anything. But there's also some people that are just super not technical, but they might be really good like CFOs or something good negotiators sure they could have some other value and they they need to understand but they're not going to go read like technical documentation to figure out why your stuff matters you should be able to communicate that to them um so yeah i don't know that's the thing anyways y'all accelerated my career slash interest into tech and would love to see your angle on it.

I don't know. Literally all of the things that you mentioned we like have on staff. So DevOps, DataEng, and oh, we don't really have DataEng. And our dev team is like less than 10 people. It's less than. Oh, our dev team. I thought you were saying. This is all like what I would kind of put under like infrastructure stuff.

Our infrastructure team is less than three people. But yeah, DevOps, CICD, it's all very all very good stuff it's also you're saying less commonly known it's very common these days um but yeah all right it's good stuff thanks get into it if you're interested uh astro parrot king do you both think the steam store is full of spam do you think it's harmful asking because there's a lot of spam games on the playstation store i mean there's a lot of garbage in the steam store luke and i've gone out of our way to just buy the cheapest games on steam that are really poorly reviewed and just play them honestly it's a lark it's some of the most fun i've had gaming in years super fun yeah i think hands down the best one was this wasn't on steam but in that like way of us playing games was where's waldo like

easily best best one by far hilariously bad where's waldo for super nintendo play it with play it with a goofy friend uh it's worth it you'll some fun. However bad you think it is, it's so much worse. It's actually worse. One that we'll joke about all the time is Barrow. It's Barrow 2020, right? Yeah, Barrow 2020. Barrow 2020 is awesome. Classic game.

Yeah. Classic game. But yeah, I don't think so, to be completely honest. I don't think it's ruining the Steam store. I don't think it's full of spam. I think the Steam store is very... I haven't looked at the PlayStation store in in forever but i think the steam store is very effective at what it tries to do in regards to pushing top sales top trending items um their

curated list for you i think is like never full of what i would call spam um in order to find the spam on steam you have to look for it you have to launch the spam on Steam, you have to look for it. You have to launch the Steam client. Where you will find 11 slides of crap. But then you can just close that and it goes away. Yeah. That's the one kind of really aggressive advertising behavior. Oh, the pop-up at the start. I didn't even know what you're talking about because I just instinctively immediately closed that every time.

Yeah, that's annoying the only reason it bothers me is because I often open up steam after having not used it for a while on my vr pc where I do not have a mouse so I have to use my stupid gyroscopic air mouse to get rid of the stupid thing and so that's the only reason it even registers that it exists for me as well yeah that like actually took me a second um but yeah i don't know rtx 710 makes a good point porn games feel like 50 of steam you can turn that off you can turn that off and i've noticed that you've got to scroll pretty far in most genres to get into the just obviously pornographic stuff you can also turn it off i doubt it's perfect. I don't think I have anything filtered on mine,

but I haven't come across almost anything by accident. Yeah. Oh, Conrad says you can disable that pop-up. Oh, maybe that's what I did? Because I haven't even thought about it in like forever. Okay, well, maybe I should deal with that. I don't know i am honestly i am the king of just not bothering to change settings when it's so much faster for me to

just quickly click off of it and get on with my life on my desktop for years i've had that stupid share x has an update blah blah blah thing that comes up every time i boot my computer and i'm always like i should really disable this. For years, every time I've turned on my computer, I've thought I should really disable this pop-up. I don't care. Maybe you go to do something else. And then I just click off of it and I'm working. Immediate memory dump.

I'm using my computer. Yeah. I'm the worst. I'm the worst. I can be that way with work computers too for that exact same reason. If I'm turning the computer on, it's usually because I need to get to doing something real quick, you know? So like,

yeah, but my personal computer is all nicely tailored. My startups are all nicely done and yeah, I know that pop-up exists, but I haven't seen it in forever. I don't know if that's because I'm dismissively closing it really quickly, or if I changed the setting, I don't know.

You can stop seeing porn games by by adding nuts uh nsfw to the tags that you filter out is another thing that conrad said maybe that's what i did i don't know because i i don't really see those things ever which is why i thought the you can that you can filter them out solved it but maybe it's a little attack from both sides or maybe the filter is actually just like pretty good i don't know i've got another one here from weston out of the entire house renovation what has been your favorite non-tech related upgrade you have done or you're going to do um i tuned out because i was making some notes on something. So I'm going to find that one and I'm going to read it unless you've pushed it down already.

This is tech related, but something that you did with the cameras in your new place inspired me. I know someone, I'm not going to name them. I'm telling you that just so that you know. I know someone who is going to be having a baby relatively soon. And I had a thought wait is it i'm kidding i'm kidding stop i'm gonna get him going look in his eyes please um i was thinking of doing something similar but not actually so much for security no i just you know it's so much fun to bother like how can i help it you know i was thinking of doing something

similar for them yeah so that they like baby's first steps moment maybe you don't have the camera out yeah you've got this thing oh just having like not as much for security but a little bit more for like life recording interesting so it's basically you've reinvented jibo yeah but it's like i i like the closed circuit nature of it yeah and like those types of things so it's it's like life recording but it doesn't go on to anyone else's servers you have it yourself yada yada i like those things luke jr no it is not me trust me yeah i wouldn't have joked about it if it was actually him I'm fairly sure that if Luke was having a baby I would know about it Next merch message

Hold on should we do an actual topic For a sec here What is this show even I have no idea Sponsors I don't even, what is this show even? I have no idea. Sponsors, I don't know. Oh, sponsors, good Lord. Do you want to do those? We should do that, yeah.

Because we'll never get out of here if we don't do the sponsors. True. Thanks to Clyde for sponsoring today's show. The challenge with endpoint security has always been that it's difficult to scale. And when remote work took over, that challenge got exponentially harder. You need visibility into your fleet of devices

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expert support, and flexible customer service, Hetzner expanded its market both within and outside of Europe. They operate their very own high-tech data centers in Nuremberg and Falkenstein, both located in Germany and in Helsinki, Finland. Hetzner offers high-performance cloud service for an amazing price. And with their latest location, Ashburn, Virginia, Um, Newegg reacts to a pricing error in the worst way is my headline here. This was prepared by Riley Murdoch. the worst way is my headline here this was prepared by riley murdoch as someone who has caused pricing errors in the past i apologize in advance for the somewhat more um sympathetic sympathetic read that i might have on this in fact i'm gonna let you do it i haven't actually read this yet i have no idea what happened it's possible it's just outrageous and inexcusable

but i made mistakes before and i was very grateful when people didn't try to pin me to the wall for them on august 7th around 4 p.m est uh there's some typos here but new egg canada listed a gigabyte rtx 3090 ti model for 1084.99 an 855 dollar discount off of its previous 1940 nice this deal was posted on r slash uh bapc sales canada and red flag deals red flag deals.com that brings me back red flag deals was the bane of my existence when i was working as a product manager and was one of my top three bookmarks before i was a product manager i also remembered that um where many i remember you talking about red flag deals literally all the time man red flag deals was my jam that was my haunt ncax forums and red flag deals actually

might have been my top two bookmarks back when i was similar i was just ocn and red flag deals actually might have been my top two bookmarks back when i was similar i was just ocn and red flag deals yeah um i i was on red flag deals just not as much as you were uh where many users reported receiving order shipping confirmations for these graphics cards seems like almost everyone had their orders canceled and it appears that Newegg forced an RMA slash return and told the shipping company to return packages to HQ. Okay I'm gonna have to look at that a little more closely it's possible that's not quite how it went down but I'll explain that in a little bit. Many contacted support and were told conflicting information it's not a price error. Actually, it is a price error. The GPU is out of stock,

even though it was in stock after all the packages, or even though it was back in stock after all the packages had been returned. No, actually, the free game bundle was out of stock. Yada, yada, yada. Red Flag Deals looks exactly like it did 10 years ago,

except with more ads. Yeah. Some customers were charged for the game bundle price and given a 25 gift card for their trouble uh new eggs actions may violate canadian consumer rights law which requires retailers to honor the lowest advertised price uh in some cases quebec especially quebec always has special asterisks on literally everything yep um judges have sided with the retailer in a case extremely of extremely drastic price errors uh like a

computer being listed for two dollars which was like clearly an accident uh but was it a pricing error earlier this week officially or evga officially slashed 1k off of some of their RTX 3090 models. Crazy. So I have some speculation. So take this for what it is. Speculation. For the shipping confirmations that were supposedly recalled, what is possible there is that the label was created.

A lot of people don't know this, but when you get a shipping confirmation from a retailer, what that means is a tracking label has been created in the system. It does not mean that that consolidated palette of boxes has actually left the warehouse. So it is quite possible that these were not actually shipped and therefore from Newegg's point of view, not shipped.

Now, that doesn't necessarily make me lean one way or the other in terms of, you know, were their actions right or not right. It's just something that a lot of people misunderstand. They think that shipping confirmation means the parcel is in the air, and it doesn't actually mean that. Another thing. Oh, shoot. What was I going to talk about?

Oh, crap. There was another, man, there was another really interesting. Oh, yeah, right. So the bit with customer support, having different stories, that is pretty normal. And a company of that size, they would have probably multiple teams of customer support. And it is quite possible that some people thought one thing and others didn't get the memo. That's just pretty obviously human error. There are ways to fix that, NewEgg, by the way yeah you have a managed team-based can response system uh and you see a problem coming like this

and someone orchestrates a can response then the entire team gets the update and it should all be unified but one person might have sent out a different one before that happened yep so stuff happens definitely possible i'm just saying yeah, here's where I get into super speculation territory. EVGA officially slashed the price by $1,000, right? Newegg discounted this GPU, this gigabyte GPU by $855. Something I know about EVGA from dealing with them is that aside from their policies, by and large, within the constraints of the industry they operate in, because they don't have a ton of margin, by and large, they try to

do the right damn thing as a company. And that goes for end users, that also goes for partners. So while it is possible that if it was an EVGA GPU, they might have been able to... Okay, so hold on. First of all, it's very likely that if EVGA is slashing the price by... Not very likely. It is a guarantee. If EVGA is slashing the price by $1,000, NVIDIA adjusted the price. Period. That's how that works. EVGA doesn't have $1,000 of margin in an RTI, in anything. They just don't have it so nvidia altered the price but remember guys nvidia has their own inventory of chips and sometimes it's virtual inventory it's allocations of future productions in the case of the 3090 ti i suspect it's actual inventory not allocations because it seems to be overstocked. But NVIDIA has their own inventory.

Then once it reaches the board partner, there are different layers of inventory. They have inventory that is on allocation or is raw chips. They have inventory that is completed boards. They have inventory that is binned to a specific SKU. So whether it's a super clock, or a super super clock, or a super ultra clock, or whatever else, then they have inventory that is in their retail partners. So the way to deal with all those different layers of inventory comes down to whatever the agreement was, whatever the purchase agreement was for those GPUs.

So an example of how it might normally work would be that Nvidia drops the price and EVGA goes, um, hey we've like got tens of thousands of these things sitting in our warehouse and in our sitting unbuilt and sitting built in our warehouse, what on earth are we supposed to do with these? And Nvidia would in those cases, typically if they're not, if there isn't a special arrangement, they would offer what's called price protection or some kind of MDF or kickback or some way to take that new inventory and bring it down to the new cost. There's lots of creative ways that you can play around with

to do this. Sometimes they might, and I'm not saying NVIDIA does it this way, but I've seen lots of different strategies. Sometimes they will simply offer you a credit on your next order. Very rarely they would issue a cash back to you. Sometimes if it's a smaller amount and it's not critical to maintaining your business, they might offer you an MDF, like a marketing discretionary funding, where you just have to send out some email blasts that promote whatever this brand is and then they'll send you cash for that however they can justify it on their books another way they might do it is a blended cost so they might sell you this new lower cost inventory at an even lower rate so that you'll load up on more and push this new aggressively

priced product and that'll help bring down the cost of your existing inventory there's lots and lots of different strategies that you can use around this um and so what i suspect is happening right now is some gpus are being covered in such a way and some of them are hanging in limbo and it depends on whatever the agreement was if i'm n Nvidia and I'm clearing all of my old 7900 GTX GPUs to EVGA, and I think it was one other partner, to rebadge as the GTO that was just like this weird one-off card. And I'm using this example because it's a very real world example. It was so cheap. It was like $299 for what was essentially a GTX, which was a $500, $600 Canadian card at the time. What I suspect is that that's a final sale. No refunds, no exchanges. You want these old chips, right?

When the new generation's coming in, you deal with them. But on a current gen product, in order to support their partner, NVIDIA doesn't want their board partners going out of business, right? That's not good. They want them scraping by. But they don't want them going out of business, right? They don't want the other teams to lose, but they want to win by. Yeah, yeah. But they don't want them going out of business, right?

They don't want the other teams to lose, but they want to win by as much as possible. So they would have some kind of price protection agreement in place on EVGA's existing inventory. But where it gets a little bit more gray is what about EVGA's inventory that belongs to a retailer? What about a retailer's stock? So that comes down to that board partner's specific agreement, not just with that retailer, but maybe even for that specific shipment. Maybe these are ancient, ancient cards,

these gigabyte cards at Newegg that were bought back at the peak of the GPU crisis that were sold as is. No, you guys got your allocation. These things move on their own. We don't want any part of it. And that was part of the condition for a price or an allocation or a promotion or whatever the case may be, right? It's possible that that's where the wires got crossed. And I realize it sounds very convoluted to you guys, but these are very real things that really happen. So maybe EVGA went to Newegg and was like, hey, we're price protecting everything. Let's get the new prices in place.

Don't worry, we got you. Maybe Gigabyte didn't. Maybe there was a different arrangement there. Maybe someone went and started making price adjustments to ensure that all of their 39 ETIs were in line with the rest of the industry thinking, oh, well, it should be fine because we're going to get MDF or we're going to get price protection back on all of this stuff. So we'll deal with it later. But maybe they didn't realize that the PM had struck a special deal on these particular cards and there wasn't going to be any price protection. So was it a pricing error? Almost certainly. But was it a pricing error almost certainly but was it a pricing error where they just like fat fingered the keyboard i suspect that's very unlikely looking at the size of the discount and the other moves that are being made by other players in the same space um that's my

that's my takeaway as for them lying about stock and leaving customers with $25 gift cards at the end of the day I think it's going to come down to a court if people ultimately do decide to pursue legal action I think it's going to come down to a court to decide if this constitutes a reasonable expectation that the price was accurate because in Canada that's the bar the main thing that bugs me is like forcing a return and giving them all their money back is like very annoying yeah but they didn't like scam you they wasted your time yes which has a value they definitely wasted your time the one that bugs me is some cut this this line right here some customers were charged the game bundle price which is I think means the non-discounted price.

And we're given a $25 gift card for their trouble. And then there's just like a little smiley face. If that's the full price and they gave them a $25 gift card for their trouble, that's some like major BS. I want to like look into this a little bit more. So we'll see what happens. I want to look into this a little bit more. So we'll see what happens. There's the inside baseball of what might have gone down.

I hope that it was an innocent mistake. I hope that nobody actually ended up out any money over this. And I sympathize with anyone's disappointment in not getting the deal. Bad situation. So they weren't charged the full price of the pre-discount. I sympathize with anyone's disappointment in not getting the deal. Bad situation. So they weren't charged the full price of the pre-discount. They were charged $160 for the game bundle. And then given a $25 gift card.

And there's a response to it that says that it has a credit card chargeback written all over it. And and sure does. Um, yeah, I don't know. Not great. Not great. All right. I'm just gonna, I'm just gonna do this. I didn't want to bring this up, but I've been put in a position where I feel like I have to. When was this? Hold on, let me check. I don't have my email open anymore. I'm pretty sure it was in 2018 though. In 2018, I was heading to Shenzhen in China for a OnePlus sponsored video. On the way over,

I believe it was, it might have been Colton. I think it was someone from our team that suggested, this was right around the time that Scotty from Strange Parts was blowing up with his like rebuild iPhone stuff, stuff like that. So someone on our team had suggested I reach out to Scotty about doing some kind of collab. Was it you? Oh, all right. Well, apparently I think you're Colton now. Hey, nice. I mean, it might have been multiple people, but I pushed pretty hard for it. Anyway, on the way over, I also heard from a YouTuber slash content creator, because YouTube's a bit of a gray area over in China, named Naomi Wu, who I was like,

wow, this is so serendipitous. I'm literally on a plane. This is great. I'm heading right over there, who was interested in joining Floatplane. So I suggested a collab while I was there. My idea was a studio tour because I assumed she had like kind of a cool maker space or something. She said it was at her home and her boyfriend wouldn't be around. Okay, fair enough. How about we just meet up and talk about float plane then? I'll be back at my hotel

in the evening. We could meet there. She didn't want to. And I want to stress this. That is totally fair. There's different cultural norms. There's different thresholds for what constitutes a public meeting place. For me, I thought a hotel lobby is a very public meeting place but everyone has a different perception and i want to make it while i want to make it clear that i said nothing about my room and i had no intention of doing anything other than pitching floatplane i respect that women man in the tech industry in particular run into unsolicited advances from who are supposed to be professional contacts a lot now with all of that said hold on let me see if i can find my thing here this is what was tweeted um good. Was this actually three years later? Okay. Well, at any

rate, um, this is what Naomi tweeted three years later in response to a video, um, that we posted on 3d printing chocolate. Um, he had no interest in the 3d print mill. Really? Um, he had no interest in the 3D print mill, really? Eh, I passed on the evening hotel visit when Linus was in Shenzhen. It's one of those, I'd really have preferred you hadn't done that because it could have been totally innocent and you could be a 100% perfectly decent guy, but I'll always question if that cost me things. My response to this was a textbook horrible, horrible response. The truth is, I am an emotional creature sometimes.

The implication of that tweet was pretty clear to me. The words evening hotel visit had a pretty clear meaning to me. So I responded in the worst possible way. I said, we discussed it, the 3D printer, during our writers meeting, couldn't come up with a good project for it for the time being, so we put it on ice. Even with the novelty factor of the chocolate printers, our second worst performing out of our last 10 videos, and it's a common thing, sad face.

Then I said, also, my reputation's impeccable, so this probably doesn't even merit acknowledgement, but are you even serious right now? Video of me wrapping my other collab at night, but I guess trying to squeeze in a float plane meeting before my morning flight is an evening hotel visit, snoring smiley. By the way, I find it ironic that you've got recent tweets about the potential damage of baseless accusations. That was not a good response because I didn't do a good job of acknowledging the inherent risk in just being a woman, going anywhere. Yeah, it sucked. Terrible response. However, what I ultimately decided to do at that point was just go, okay, well, it's pretty clear that we're pretty far away in terms of what happened here.

I've said my piece, which is no, and I just don't really have anything else to say. And honestly, if I open my mouth again, I'm probably going to make it worse. So I have not opened my mouth making things worse until now. Because in the wake of the backpack warranty saga, somehow this turned into something to do with Naomi. I don't know. It has something to do with 4chan. It's not a site I spend time on. I just don't know. And here is how the story has changed.

Let me just bring this up. Imagine for a minute a woman said, I'm not really comfortable coming to your hotel at night and you were professional told her regretted you had no other time this trip but would follow up via email nope ghosted men don't creep because they can have professional... So this is responding to another tweet. Okay. That didn't happen. Now we're past implications and we're into utterly baseless accounts of events. So in the interest of transparency,

I have screenshotted before the show my entire communication history with this particular individual. So let's go ahead. That happened through email. Was there any communication not in email? Yes, there was some communication through not email, but that's in here. Oh, okay. So I say when we switch over all right so at some point in the trip uh sent you wechat requests so we did correspond via wechat uh that was where we

ultimately decided not to meet up okay then when i returned so this is one week later here we go all right i'm back and my jet lag is better now. Did you want to have a call about this at some point this week? What day is good for you? I can walk you through the details, show you how the platform works, and hopefully get you signed up. Smiley face. Sure, if that works best, my listening comprehension, etc. This time works, if that works for you. I can chat tonight in about an hour. It is now the next day. It is April 18th at 4.45 p.m. What platform works best? Can you use WhatsApp voice? Do you still have WeChat? I have WeChat. Didn't see a voice option. If it has it, that's fine. It does talk

soon. Then I sent a follow-up email after our voice conversation. This is super nice that I have this. Per our conversation conversation future incidents of illegal actions like doxing would be likely to result in disciplinary action we want to be an open and welcoming platform but we cannot allow illegal activity to take place on our site right now we only have a three dollar tier with early video access you can decide how early we are doing one week early for Linus Tech Tips in the future we will offer more support tiers with higher resolution video so you can charge more and also no video so you can charge less. The basic tiers without early access videos should be quite a bit cheaper for people who just want to support you. I've ccdvon in this email who

will help you with payment options. Please let her know how you were handling it through Patreon. She will also, because China, right? She will also provide you with a creator contract. Please read it through and return it signed if you'd like to come on board so um the bit about how i supposedly ghosted her is um just an utter fabrication i i don't really know what else to say about that other than what all right it gets better. Ba ba ba ba ba ba ba. Oops, no, that's the same one again. Okay. This is an interesting one. Or literally just, oh, s***. Oh, not like that, my bad, listen, let's do this over email or chat when I get back. I didn't even think this

through when I said I was really uncomfortable. No problem. Nope. Ghosted. And if I said anything about it, got to blame me. Okay. So, so I did, um, we did chat about it via email when I got back. So that's good. Um, I guess. And then where was it? Blah, blah, blah. Ah, yes. Here we go. Did he CC his wife with his evening invitation to his hotel? No, he removed her from the conversation. Ah, okay. Well, why don't we revisit the screen capture? What actually happened was Yvonne was not in the conversation from the initial outreach.

And what I actually did was got back home and added my wife. So once again, no, that did not happen. All right. And there it goes actually it's my fault for not understanding he has to drop his wife from conversation and make my access to floatplane conditional on visiting his hotel room at night um oh chloe asks you pride yourself on honesty and transparency. What's the deal with this? This, a thing that didn't happen. In fact, hold on, let's go. Let's go here. Oh, no, this is this is just asking for advice on sponsorships. Blah, blah, blah. Regenerative baseline views per video. It's just giving some guidance

on how much you can charge for sponsorships. Some guidance on conversion. This is all super old numbers. So don't read too much into it in terms of like float plane. Yeah, just even hearing the guidance on how float plane is used is like, yeah, this was a- This is really old. This is 2018, it's literally over four years ago

quite a few minutes ago um i forget what this i forget what the implication was here yeah yeah so that's not what happened i i thought we had a deal we literally sent over our contract so um that's not how it went um okay this is this is this is an important lesson who was cc'd? Linus offered me a float plane, but I have to go to his hotel at night. I can start paying rent again, but he can only see me at night in his hotel. I think it was pretty gross to try. Yeah.

Okay. Yeah, that's an interesting implication. Who was cc'd in our email conversations because i'm very careful about such things until he found out about his trip to shenzhen and then she got dropped and he moved to chat uh no nope just no that's just completely not what happened. Part of being careful about email conversations would be checking your email conversations to see what happened. Because that is not what happened at all, even a little.

His explanation is he has an impeccable reputation. Yeah, that was a bad explanation. That was bad. Yep, I maintain it was a sh** thing to do. Yep, you know what? Fair enough. Here we go. Here is a...** thing to do. Yep. You know what? Fair enough. This, here we go. Here is a,

this is a, this is a truth. And ghosting me after the fact made it even more suspect. No, no, no, that's not what happened. He's not going to own it was poorly handled and that's fine. I own it. Part of it was poorly handled, but the other part is just not, um, that's just not true you weren't ghosted yeah um do do do do do do do no man it's just man this was quite the tweet storm we never chatted regularly that that email and then the one very short chain asking about reviewing the 3d printer the phone conversation and the we chat uh trying to arrange a time to meet up is it. That's the extent of our contact. How many of you going from regular chat slash email to zero contact after you decline a late night hotel visit?

What regular chat and email? I literally, the first outreach was while I was on the plane. It was within hours. A lot of communication with other creators happened specifically around a trip i oh i got one more bit this is good i was busy shooting all day that's that is what i said um yes you decided to come to shenzhen and do a collab with a white guy not a local chinese woman in tech youtuber and have a white guy show you around the electronics market and save the chinese girl for the only time left late night hotel visits so what actually happened um let me see if i can find it here we go

uh oh man i don't have a good oh yeah good time for a reminder this is pointed out by someone in floodplain chat but that is a good idea and it's a good time for a reminder. Do not go after. That would be really stupid. That would be incredibly dumb. Do not bug her. Do not harass her. It shouldn't have to be said. Yeah, just leave it alone.

Do not be a jerk. That will not help in any way at all. Be nice. Strange Parts Shenzhen. Thanks for reaching out. WhatsApp is this. WeChat's good too. If you've got some time and want a tour of the markets or just want to meet up for a beer or

something, let me know. Would love to meet up. We're in town for our sponsored gig. This is April the 9th with OnePlus, but we're totally down to make some other videos. I saw your tweet saying you'd love to show some cool techie places. And after we chat for a little bit, I'm sure we could find a cooler, fun angle. I need to have a look at my scheduling, but it would likely be in the evening. What's your next couple of days look like? I'll switch to WhatsApp when I land, but I wanted to get this message off to you so you know I got yours. Nope, it was just my schedule was really busy. And no, I didn't go there to collab with Scotty.

I went there to shoot the OnePlus factory tour. That's why I was actually there. It was an extremely tight schedule. And we were also trying to do a video that never ended up getting published about how to circumvent the Great Firewall. So I had the OnePlus video, which was a multi-day project. I've actually got my itinerary here for the trip uh here it is oh man this is really inconvenient the way that google docs handles zoom now here is my itinerary pretty busy I arrived the evening before April 11th worked all day had a work dinner then on April 12th um I was up in the

morning not too early in the morning. You got to remember I'm like nine hours out of my regular time zone or something stupid like that. Work all day. And then this is when I ended up going to the market with Scotty, not with OnePlus. So I turned what was supposed to be a OnePlus thing in. Very gracious hosts. Thank you very much. Particularly shout out, Nicole. I turned that into a video for myself and I was like, I don't know, maybe I'll mention them or something. Mention OnePlus. But it was really tight. And as you guys probably saw in that video, I wasn't at my best. I pushed myself really hard on that trip. And there were a lot of people that commented that I was rude or cranky or whatever else in that video uh if you look closely you'll probably notice that it was

actually night by the time scotty and i finished so it was just a really tight trip and i didn't have a lot of time that's just all there is to it and my flight out the next morning i've got my got my ticket here as well was at 11 15 which sounds like i've got a lot of time in the morning but not not really you have to like be there early pack you gotta back up all your media very international as well um well no no it was a domestic flight first actually i don't remember i i i tend to err on the side of i need to get home from china like when i'm very very far away so i'm always there i've i've had my flights get missed because of like really unfortunate things before. So I'm always there like three plus hours early. So no, there wasn't time the next morning either.

So there. The first time around with this, the implication of impropriety was there, but there still seemed to be an awareness that the perception of wrongdoing was a perception rather than something that I actually said or did. My response was cringe. But I got completely blindsided by this. I had no idea what else to say. My bad, as we've talked about a lot today.

I'm not exactly the king of PR. At this point, though, it's clear that the story has morphed in a very significant, very harmful, very negative way that is not connected with the reality of what happened on that trip. I can't speculate about Naomi's motivations in any of this. I just want to set the facts straight. I tried to schedule a meeting when I was on a very tight timeline. We were not able to make it work. The truth is, I also wasn't super comfortable navigating an unfamiliar city at night without Google Maps. So I had my own concerns about meeting some random place. And she wasn't comfortable meeting

in a hotel lobby fair play stuff happens we weren't able to make it work where we're really running into trouble here is that the claim is that because that meeting didn't happen i somehow ghosted or withheld float plane access or anything that's just completely that's a complete fabrication i don't i don't know how this has happened especially when these are just these are emails presumably she has access to the same email chain that i do i don't um i don't know so so having them she can check for herself she can also know that i have them why would i don't know it's also the yeah the implications with the hotel but um

it's not to the room inviting inviting almost anyone up to your room can always be kind of a weird moment which i didn't yeah no i know i know i'm just on my so like i've i've had a bunch of random i filmed a video um talking to a bunch of tech creators in my hotel room once at an nvidia event but it was like Paul and Kyle and I've been friends with those guys for years so it didn't really matter I think Jay was there too it's been a long time um but like in regards to other um women I'm trying to think yeah I've met with some in lobbies, but I think it's basically always been my, like, my, like, uh, sponsor contact at the event and they're staying in the same hotel building that I am. So like, it just made sense. Other than that, um, it's, it's,

it's a tough, it's a tough road to be on. Cause you have to remember how things are going to be perceived by the other party but when you have no bad intentions it's sometimes hard to recognize that bad intentions might be interpreted sure so it's it's a it's a tough thing to it's tough ground to kind of navigate there's also the the implications like it was mentioned at times in here like oh paying my rent is difficult. That can add pressure in these types of situations. But that's another thing that's going to be extremely hard to have optics on as the person inviting someone to something else. It's a very tough landscape. And yeah. and yeah yeah i mean clearly clearly i i did i did not nail the you know the the cultural norm of meeting in a hotel lobby here super normal um like they're set up for it there's tables meeting rooms well just aside from meeting rooms like there's just places to sit and talk i meant just meeting areas yeah sure yeah um you know if that's not normal in China, it was news to me. I, you know, I, I was either my

first or second time to China. Like I hadn't spent a bunch of time there or anything like that. Uh, you know, I did have experience meeting with, you know, Chinese business partners here in, you know, whether it's in Las Vegas at CES or, um, you know, whether it's, las vegas at ces or um you know whether it's uh actually okay one super weird meeting that i had um was at the uh at the hotel at yvr airport they were in town on the way somewhere else had a layover and were like hey can we meet so we met in the hotel lobby there like it's it's happened a lot to me so i didn't i didn't think for a second that that was not a completely normal thing and yeah i didn't handle that well last time around but all this other stuff wow wow yeah even then like you can you can super define that it's the lobby

but like yeah i don't and i probably didn't i probably thought it it was obvious. But you didn't say room. But I don't remember No! And that's a big difference. Good gravy, no. That's a very big difference Yeah, I don't know Alright Do we have anything else? Let's move on Back to the WAN show document

We're talking about other things Uh Something. There's got to be something. There's got to be something. Worst case scenario. Oh, there's Meta's tracking you. In an article that everyone was really surprised to hear about. Instagram and Facebook's use of in-app.

You want to get that? Instagram and Facebook's use of an in-app browser within. Whoa, this is written oddly. Instagram and Facebook's use of in-app browser within both iOS apps track interactions with external websites. This includes passwords. Okay, that one's actually pretty surprising. This includes passwords, addresses, ad clicks, text selection, screenshots, and button presses. They're using a loophole to bypass app tracking transparency rules thanks to custom JavaScript code in the in-app browsers.

It enables a communication bridge between in-app website content and the host app. Meta responded, in quotes, we intentionally developed this code to honor people's, in brackets, asked to track choices on our platforms. The code allows us to aggregate user data before using it for targeted advertising and measurement purposes. We do not add any pixels. Okay.

Like tracking pixels. Oh, right. Code is injected. I remember they said screenshots earlier so we inject pixels into your skin see random instagram logos on all your screenshots it's like what um oh geez for purchases made through the in-app browser we seek user consent to save payment information for the purposes of autofill this is all just like super whack don't don't use in-app browsers as much as you can avoid it um and i don't even just mean for this.

Just in general, it's weird. Use the browser that you... Yeah, they also suck. Yeah. So there's that. They're like wacky. Why does LastPass have a browser in it? Yeah, it's dumb.

Every time it comes up, I'm like, no! Of course not. I'm trying to find my freaking passwords, you numpties. Why would I want this? Yeah. And I understand LastPass thing is like kind of containerized and stuff but you can do that on your own yeah anyways um yeah and there's like more to it but i don't know um it was discovered by felix krauss hopefully i said that correctly thank you very much for finding that and discovering that and sharing it with everyone

it is important that people know um it's it's just the reason why I'm being dismissive is not because it's something that people should dismiss. It's because I'm just super not surprised. And I would recommend avoiding, honestly, Facebook as much as possible. But more specifically, just other people's embedded browsers. Just avoid it if you can. Screw it. other people's embedded browsers just just avoid it if you can screw it um many facebook advertisers were unable to target users on the social network after a prompt went live uh because of something to do with uh meta trying to claw back what they lost when apple introduced the ask user permission

to track users across all apps thing a little while ago apparently that has actually been super brutal um i've done some reading about like how that affected facebook and apparently it's been like really really rough uh because and that's one of the reasons what apparently inspired an even bigger push into the vr stuff because they're like oh we need to own devices right um we can't just work through other people's devices because they can just like wreck our company at any time um and they want to look past phones because diving into phones now would be like crazy so they decided to push with vr even harder um yeah all right well that's interesting we've got some merch messages to get through here. And unfortunately, Dan had to go deal with something. So I guess I'll read them. Kevin, your recent videos on losing some data on your servers got me thinking whatever happened to the magnetic tape backup that you did a few years back?

that unless we were going to go for a proper archival tape drive system where there's a robot that moves it into the thing and copies the thing and then puts it in a thing and it's all automated, like what's on that one, and it's stored in a database somewhere so you can recall the right tape when it's time to get it. It just, without that, it wouldn't really be useful to us. What we use the vault for is on the off chance we're going to need some footage, it's nice to be able to grab it and chuck it into a timeline. If it was as much work as going and checking some kind of Excel sheet or database,

trying to find a clip number, like a file name, digging that tape out, manually inserting it into a clip, a clip number, like a file name, going digging that tape out, manually inserting it into a thing and copying it off. Like it would never happen. It would just never happen. So what we determined was that we can only afford to keep whatever we can afford to keep on spinning rust. And even then the vault is not that important.

The worst case scenario for us is we redownload the footage from YouTube or actually this has saved our bacon a couple of times or from floatplane where there's a higher quality version. In fact, you store original quality for us, right? Yeah. You don't, do you?

I thought you did. I think we still do. I don't know, it looks pretty good. We used to, I think we still do. We've pulled video off floatplane before. And so because we already have an off-site globally redundant backup of the footage that actually made it into videos the vault is a convenience um it's it's it's a nice to have it's not a need to have that's why

we don't have any redundancy for it it would cost tens of thousands of dollars to have redundancy for the vault and it's just not worth it for us. Sorry to bring it back to this topic, but apparently some toxic fans of ours are brigading against Naomi Wu. Stop. Telling them to stop is, I don't know. I don't know what else to do or say, but don't do that. That's ridiculous. We really don't know i don't know what else to do or say but like don't do that that's ridiculous we really don't want you to this isn't like a we're telling you not to but we actually want you to no we don't want you to stop please you're really not helping anyone this isn't good

it's not helpful it's not positive um just stop i don't know whatever i think we just need to move on because we've said we've said our piece. Yeah. Okay, I've got another one here for you. Nice. Thomas from Australia. Hello from Down Under. Thoughts on battery technology in houses

and when to buy. Thanks. Hmm. You ever thought about putting batteries in your house? Yeah. So here, the only time a battery would be useful for me would be in the event of a power outage. I'd be able to limp along on battery.

And if we had an extended power outage, let's say our power was out for days at a time, which in an urban area like I live in, it's like I had snowball's chance in today's climate. Sorry. Very unlikely, basically, because we have what's called net billing with our local utility monopoly. So BC Hydro allows you to buy or sell back any amount of energy continuously depending on whatever the production is of uh say you know let's say you have like a a water turbine or something on your on your small farm there's like a a stream that passes through and you want to get some you know power out of it or or if you have solar panels like i do um so any additional power you would just sell back to the grid at the same price one of the big reasons people like batteries in places where they don't have us oh yeah and our power costs the same no

matter what time of day because water is always falling and it's mostly hydropower here in bc so what a lot of people might use batteries for is to store up energy that they might need during a high cost uh peak like a peak cost time like in the afternoon when everyone has their air conditioning on uh they might use it to store excess energy that they've generated from their solar panels so they can use it at night but i don't have to because of net billing i can essentially use our provincial power grid as a giant battery i can sell any excess anytime i want and i can buy it back anytime i want and it's always at the same price. So it's super cool. Yeah, super cool, but it's not useful for me.

Fair enough. Got another one here from Tara. If you happen to know know What are the demographics of the LTT audience? I can't be the only LTE lady, can I? You are not You are not You are in good company There are literally dozens of you I was going to say

It's a proud few But they do exist I'll bring it up for you guys Here, give me a sec Studio I'll bring it up for you guys. Here, give me a sec. Studio. Here we go. While you look that up, there's another question. Hey, Linus and Luke, I've been feeling very overwhelmed at work lately, as I'm sure you have been as well.

How do you, if you do, turn off your brain and forget about work when it's time to go home i work from home so i don't really be completely honest um but uh i i've said this before physical activity is really good go for a walk yeah going for a walk is like way better than i think a lot of people realize physical health is mental health your brain is in your body yeah and you don't have to like you don't have to go lift weights or do anything too crazy. Literally. I mean, that's great. Do it if you want. But literally just going for a walk is good.

Are you ladies, gentlemen, and user specified ready? Because here we go. We are three. Wow. That's actually higher than before. I think 3.6% identifying as female, 95.3% identifying as male, and 1.2% user specified. As for ages, I guess you guys can't really see that. Dan, do you mind just...

He's on it. He's on it. Oh, what a guy. Oh my goodness. Thanks, Dan. We have some minors, bearing in mind, of course, that most of these are probably grouped into these next two groups because they lie about their age so they can have access to the full platform. Then we, in terms of age, are solid in the 18 to 34 year range.

And we start to trail off once you get to 35 to 44. Apparently, I'm no longer my own core demographic, Luke, as of very soon. Oh, no, now. Now. Yes, now. And then the senior crowd is pretty small small i'm pretty sure this is my grandma and grandpa um and this is probably luke's parents yeah yeah so that's about that's about it yeah definitely trails off pretty hard yeah 1.2 let's go love it what else we got

jacob's asking when is luke's extreme intel upgrade oh i'd have to be drawn there's no like as far as my understanding goes there's no like it's just a pile and we draw names like that i don't get my uh slip of paper isn't larger than anyone else's slip of paper i also had a non-intel upgrade but sort of upgrade thing that wasn't even like that long ago um i'm chilling my stuff's fine yeah i think this is kind of an interesting one based on a comment from last week that all major players are in the CPU and GPU markets, do you think NVIDIA should branch out into CPUs? Well, they tried.

They tried to buy ARM, remember? That was that whole thing. But you can't just like start making CPUs. We've talked about this a bunch. Getting into x86 is like super complicated. Yeah, it's not a thing, basically. So you need to buy a company that's in it. Yeah.

So either you buy AMD or you buy Intel. Good luck with that yeah have fun yeah i think in the same vein oliver's asking are we going to get the get to see an amd cpu show like we did with the intel arc gpus uh would love to see some great team red content um i mean they haven't reached out team red content um i mean they haven't reached out i uh bloody hell where'd it go did you uh archive it already yes oh man i got it i'm not on that team anymore but i would wager if they wanted to send out technical people uh that aren't like incredibly pr by the book and we can dive into some things that it might be welcomed yeah i mean the big one for me guys is like content is content is everything when amd gave us early access to what was it like vega or something like that we were the first to unbox the alienware

with uh with like vega graphics in it at ltx 2017 or something like that we were all over it like we'll we'll trip over ourselves to to bring fresh interesting info and coverage to our viewers but if you just want us to do a puff piece where we just like you know jerk you off for a little while and talk about how great you are like save yourself the plane ticket we're not going to do it right like we got invited down to someone's hq and i pretty much said like okay what are we seeing they were like oh it's going to be it's going to be our our our lab where we create our vision of the future and this was like a silicon valley like tech giant and i'm like what even is that that doesn't mean anything to me let someone else do your puff piece um if you have anything if you want to tear down a server

if you want to talk about like the nitty-gritty of some you know custom ai card that you guys design yeah absolutely i'm in i'm down like even though i don't travel anymore i've gotten on a plane for ibm i've gotten on a plane to see the fab uh to see intel's fab uh i was down for the exclusive hands-on the early hands-on with steam deck like if it's cool enough and you got my you got my attention i'm gonna do it but make it make it worth my make it worth my while basically is is what i'm trying to say not me make it worth my while in that you've made it worth the while of a million or two million people turning their eyeballs at it okay you want some more anon's asking have you guys heard about the half-life 2 vr mod that will come out next month are either of you interested at all i haven't

even played alex oh i'm not a huge half-life guy to be honest with you i know i know it's like sacrilege in the pc gaming community i'm'm also not though, which I'm surprised neither of us have gotten flamed harder for that. But I don't have a room scale area for VR. My place is too small. So a lot of VR stuff has been, I like experience it at the office or at Linus's house at this point. Hopefully that will change at some point. But as of right now, I'm like, I'm seated only. So it's not super cool because the whole

seated only experience feels very old at this point. XWAR2 says, to play devil's advocate, this is in float playing chat, could someone say you puff pieced Intel Arc a few weeks back on when? Not my perspective. I don't think think so i think that we presented a pretty clear story that wasn't just intel's story we said stuff but they were like um we also asked some questions they weren't super happy about yeah like well i mean okay they weren't yeah we did our jobs within the constraints of having a human understanding that you know there's certain questions like i could have asked questions that I know they can't answer. I could have dug in and yelled at them knowing they're not going

to answer because they're going to get fired. Like I like I understand the dynamics at play. So we pushed as hard as we could. It's not like you can even buy the thing right now. So, you know, oh, well, we didn't show the the edge cases where it's really bad. It's like, yeah, fair enough. But we will. We're going to show it when we review it. So by the time it's actually a money decision factor, we'll have given you guys the complete story. So no, I felt like it was fine. Carl is asking, well, he's saying,

congrats on launching the backpack. The radical transparency on sales numbers is kind of fun to watch how terrifying is it to have another 20 000 bags on the way waiting to sell actually not bad uh we settled into what i think might be our our somewhat sustainable run rate today today sales before w show even, and you guys have been amazing. A ton of you were like, warranty, let's go and ordered backpacks. I've been watching them come across the screen here the whole time. But even before that, today was the first day, because usually you'll start like this and you'll see a curve like this, right? So we're making our way into that asymptote portion of our parabolic sales

curve here. Today was the first day sales were up compared to the last day, looking like we're kind of settling in. And based on my numbers, we're actually out ahead of where we would need to be to just regularly stock the backpack. Because you guys got to understand, wave one's not even going to ship out till September 20th,th right wave two isn't going to ship out till three weeks after that and wave three isn't going to ship out until three weeks after that we still have two and a half months to sit and sell wave three before we have a single backpack that is actually in stock now we're maybe not going to move through all of wave three in that time although we might before we have a single backpack that is actually in stock. Now, we're maybe not going to move through all of wave three in that time,

although we might. But yeah, what are those numbers? Actually, we might move through wave three in that time, meaning that by the time wave four arrives, we'll be in the holiday season when sales are naturally higher. And based on if they settle in a little lower, the math I did was for, I think about 50 a day or something like that, our production time and shipping time is about five months. So in order to just have stock of it, we need to have like thousands and thousands in the warehouse once the end of wave four hits. So it's still possible. We actually won't have

enough and there will be a gap where we don't have stock before we can reorder and get more stock. It's not like super normal to get to an order page and see the waves that are on shipping. So eventually it will just turn into a normal product that you can just buy on the store. When you buy it, it will ship when the people put it on the truck and you're good. We just felt it was really important. This was a Nick initiative and Luke's team executed it. important this was a nick initiative and luke's uh luke's team executed it but uh nick really felt um that we wanted to make it we would rather deter people from placing an order by saying hey it's not going to be here for the first day of school let's make that abundantly clear rather

than have people disappointed right and it'll be the same for you know if screwdriver were to launch around the holiday season we'd rather say it won't be here for christmas than let people think maybe it will yeah and i'm not to be clear i wasn't bashing that approach i'm just saying it's like we are currently in that situation but having some extra backpacks doesn't mean like oh no everything's wrecked it means it becomes a normal product instead of this product that has a bunch of waves on it um which is is how stores work so and i think we're gonna see another wave of orders not like a wave like a shipment wave but i think we'll see another rush of orders when it's

actually in stock because right now anyone who is like splurging you know it's not an impulse buy you don't get it for a while you have to wait i mean at this point you have to wait yeah until wave three which is in like october or something when when's wave three i'm looking it up right now i'm on the store but i flipped over to my store i'm like yeah trust me bro warranty shirt i love it we actually launched two other shirts today i was just so excited about the trust me bro one that's october 30th for wave three uh components is super nice i absolutely love this one um oh look at that we've got yvonne as nice. I absolutely love this one. Oh, look at that. We've got Yvonne as our model for this one. Apparently, I'm here too. Dennis. I love this color. This is our...

What color is this? I don't know. It doesn't actually say. Apparently, we don't have a description for this, but whatever. It looks neat. And then the other one that launched today is the Key Switch shirt, which has a review, which we will probably have to get rid of because it's probably spam because they don't have the shirt yet because we just launched it. Anyhoo. Okay, moving on. Joshua, love the backpack and all the work you put into LMG.

Something I wanted to ask both of you is, do you ever deal with imposter syndrome? Imposter syndrome on YouTube, and if so, how did you manage to get past it and reach the heights you have? I think everyone deals with imposter syndrome a little bit. You know, do I deserve this? You know, I think, oh, man, Richard Smalley. Richard Smalley, SNL.

No. Oh, man. Man. SNL. Was it a Mike Myers bit? Smalley, SNL. Dang it. No, no.

Someone else. Stuart Smalley. Stuart Smalley performed by Al Franken. Man, my memory was clearly way off there. But he basically has this catchphrase where he says, I'm good enough, I'm smart enough, and gosh darn it, people like me.

Actually, in all seriousness, though, comedy aside, the importance of positive self-talk cannot be overstated. It's super, super important. Oh, apparently the echo's back. Yeah, he's on it. Okay.

If you say something, does it go away? Because that was one of our theories. I'm actually here to troubleshoot it today, which is exciting. Nice. Nice, Dan. Yeah, yeah. I think that you have to find a balance.

I think you have to find a balance that works for your own mental health. I think that telling yourself that you're just like the king and the greatest and everything you do, you absolutely deserve and was all 100% skill. I think that's ridiculous, right? There's an element. I mean, just being, having the luck of being born in a place where I was able to pursue an entrepreneurial endeavor, right? That's, you can't take that, you can't take that for granted. Benefit or privilege on its own, right?

Let alone, you know, and I mean, there's, there's luck things that are sort of luck and sort of, you know, skill in a way. Like I was kind of lucky that I just am really into tech and that I was, I was motivated to pursue knowledge about it and to help people learn about it. There's, there's also something to be said about luck, but where a lot of people will, will potentially be in that similar situation, but they don't take it. Um, and, and there's risk involved with it and all this other type of stuff. It's, it's tough. Sometimes you'll work with someone who's just like amazing. it's like oh can i can i like stand up to this type of stuff can i

can i stand beside these people um but try to find someone who can give you like real feedback that is both both positive and negative and accept the things that you might not be good at and work on them but just like don't worry about being necessarily number one in that situation and uh do the best you can at the things you are good at i don't know it is what it is joshua so no that was the one we just did ashley says just wanted to say you guys are awesome hey thanks ashley you're awesome too uh my husband and i love everything we've gotten we look forward to what you guys will do in the future also has lu Luke gotten his steam deck is this gonna be this is gonna be a question on land show every freaking week bell has really yeah well when did

he get his order in before you I would guess it was mine oh yeah you you're not gonna have a steam deck yeah you're out you You're done. I decided. He decided. In very stereotypical fashion for me. You cheaped out. I got to the order screen and was like, that's a lot. Yeah. I have hands on with the Ayanio Air now.

There's cool handhelds coming that are not the Steam Deck. That's the other thing is like if i did really want it the order like wait time from order is getting shorter and there's like an end in sight for having a huge wait time in front of your order and it seems like due to um the community's general excitement around it that they're going to keep developing so if like if i wanted one in the future i could get one i didn't like need it right now um and it was like really expensive and i've got other things to save for right now so i was like this just i the amount of times that i would end up using this like what am i going to do walk around do my walks with a steam deck no probably the toilet um just saying just saying so i'm gonna play for like an extremely yeah i don't know i just i don't think i would get enough there's no way i would get enough use out of it to justify the

price tag in my opinion and i do think other people would so like whatever you're so i don't think i'm so gd cheap because i wouldn't buy like a thousand dollar device come on um i would have if i was in like the first wave i would have done it um but yeah it was so late like it's not it's not exactly like i'm one of the first people i'm not even really like an early adopter anymore like i it it yeah i don't know i just i wasn't nearly as interested because the early adopter flare was effectively gone and it was super expensive there's other things for me to save for that i'm like actively saving for so whatever I wasn't nearly as interested because the early adopter flare was effectively gone and it was super expensive. There's other things for me to save for that I'm actively saving for. So whatever.

Just move it on. That's fair. That's fair. Dan, I don't know if you saw this, but Tim Zentu said, is it the USB audio encoder you're using? There used to be one with a memory leak that would break on podcasts after an hour. Unplugging and replugging the DAC fixed it. Leolaport and CNET used to have it. I don't believe so.

Let me check memory. Steam Decks cost money? Not on my watch! Luke, probably. Forno 182. Memory. And Dracus says, no. You're goddamn cheap because you won't even buy new shoes

has nothing to do with steam deck okay but that's not that's a different thing come on okay so the shoes thing is because if i i i thought okay when we talked about the shoes thing i told i said the bounty too and just everyone ignored it i put up a bounty for this exact pair of shoes for like over four times the original cost and you know in like you know sneaker heads oh four times original cost oh big spender but these aren't i know but these aren't like fancy shoes that anyone cares about so i was i was really hoping to be able to find them because these aren't these aren't like collectible no one cares. But yeah, I could never find them. I've tried on quite a few other shoes and they don't fit me the same way.

I was doing a technical thing. I'm not going to get way into it, but it was a technical walk thing the other day. And I was thinking in my head like, wow, yeah, these shoes are still great. And I really wish i could just have more pairs of them my mistake there in in being cheap was like a week after i got them and i was like wow these are perfect i should have went and bought like a ton i should have went and bought

like at least five just so that i would have them moving forward that's what i screwed up That's what I screwed up. Luke is the watermelon returner? I'm not. Leave me alone. All right, we've got a couple more. Are you still diagnosing, Dan, or do you want to hit us with this?

I absolutely know what idea, the issue could be. It's driving me nuts. Keeps me up at night. I can't pronounce this. Says, audio dude here, it's instant, so sounds like the activation of another mic farther away in the room than Linus and Luke.

So not an echo. And we do have two other mics here. I don't have inputs for either of them. You do not have inputs for them. Mine was muted. There are no other extraneous resources, no other microphones, no other anything. The signal chain's really nice and clean.

One thing that I think it might be is active uh one of the noise canceling uh plugins because i disabled that and then it came back so i'll have to experiment with that all right well i see i see four devices yeah they're all muted so they're not coming no there's four unmuted devices right now bleep sound each is the one oh bleep sound is the one oh bleep sound is one of them got it yeah so it's my mind got it okay yeah it's maddening it's maddening all right hit us again uh oh yeah uh licks wolf is asking hi linus and luke do either of you use windows virtual desktops at all uh i always feel it's an underused

workflow feature on windows as opposed to linux i tried it for a while it's been a long time so my feedback wouldn't be accurate if i tried to give it now but i did not find like it was as good as the linux one was i don't remember why. And I know that's not very helpful. But I did actively use the Linux one. I tried with the Windows one and I stopped. Oh, Aries, I accidentally archived this one. Have you checked out GameStream and remote desktop on the Steam Deck? Currently using it as a daily driver to stream our vms with vmware horizon and steam stream games power usage is minimal enabling max battery life yeah that's a super cool use case for it i'm super into remote game streaming i think we were one of the first ones to really dive into it back in the

day when valve first launched that feature and it was run by as far as i could tell one dev um and yeah it's a super super smart way to optimize your battery life and the screen is so small that the kinds of compression artifacts that you're dealing with at the bit rates that we can now encode nearly instantaneously to i it's it's minimal it's freaking awesome like if you're trying to run 60 megabit on a giant 4k tv or something like that you're game streaming like that you're going to see a lot of compression but on a tiny little display like that man looks really good really good yeah oh anonymous with the cathar storm g5 i will give you it's the silver one I'll give you a grand what sorry what is this it's like the it's a

piece of water cooling history that no one but me probably cares about oh okay that's a really it's a good price it was a good investment so there that's my that's my offer you it's a good price. It was a good investment. So there, that's my, that's my offer. Um, you can get in touch via the publicly available email on the channel, but that's, that's all I have to say about that. Okay. Dan hit me. Uh, James is asking challenging situation, way to end up doing the right thing. What is the product category that bearing all expense and reason you would love to tackle oh my goodness i don't know um would you do cars oh heavens no lamborghini no heavens remember okay so i don't

think it would change your answer but remember we're barring all expense and reason i don't have a ton of passion for it no i know which is why i said i think the answer stays the same i'm just making sure yeah that, that's the... Why do I have this hanging off my ear? I've had this off the whole time. That's the reason. I mean, the things that I'm really... I'm kind of simple.

The things I'm really passionate about, we're kind of doing, making screwdriver. We have awesome water bottles. What about your own line of motorcycles? See, that's the thing though is what would i contribute i'm not a professional rider like i like it you build it for you yeah but i don't think that no no we should let the i think that's one of those categories where we should really let the professionals and the engineers work together and come up with something and i'm just going to enjoy it right like if the the most i might change is going to be the aesthetic anyway. So I'll just get a body kit,

right? Like I, I can customize my own if I really want to. I don't think it needs to be a mass mass market product. Audio equipment that doesn't echo. Hmm. Hmm. Yes.

That would be games. Losing my mind. Uh, okay. I think you could, we've got another one. The doctor. Hey Linus,

you showed the steam deck fitting into the LTD backtack without the case, but will it fit with the Steam Deck case or the D-brand kill switch cover? One moment, please. Luke, you're handling the next one, I guess. Okay. It's a question for you specifically. Nice. Well, D-Rex.

Okay, so it says, Hey Linus, trying to avoid cat cables running around in a house I am renting a room at, but need 600 to 700 megabit per second speed for my PC. Do you suggest Ethernet over power or mesh network? Oh, personally, neither. I would just figure it out. Run network cables. Yeah.

Just find a way to do it nicely. You could have answered that for me. I did. No, I just mean you could have just said. Oh, I hadn't read the whole thing. This will be Linus's answer. Yeah, yeah, yeah. I think you and I both know each other's position on that pretty well.

And have given examples to each other of it multiple times. But yeah, just find a way to run it that isn't super bad. Cable manage it nicely. There's ways. And there's ways, I understand you included, I'm renting a room in this house. There are ways to do it non-destructively, for sure. But yeah, just run the cable.

You're not going to be happy with either of the other solutions. There is also Powerline. You're not going to be happy with either of the other solutions. There is also Powerline. You're not going to get 600, 700. He suggests Ethernet over power or mesh network, but he's saying 600 to 700. Ethernet over power. I switched it around in my mind. I went power over Ethernet.

That's how I usually say it as well. Well, no, no, PoE is a different thing. Oh, that's right. Yeah, right. So I was thinking. Well, I just call it power line yes but whatever um those speeds are very specific yes i'm like what could you need that for so i'm assuming it's something that's like relatively important blah blah blah blah and

at that point like i don't really want to the fluctuations that are involved with both of those solutions are just just just run a cable run the cable it's it's worth it yeah um oh right so here it is don't worry about it dan oh never mind he wasn't going to spring into action anyway so the idea here was that we've got one of those like soft things here in the bottom. Okay, right here. So the idea was you could put your Steam Deck in unsheathed. You can also put it in in the case, but note that that will, if you have a laptop as well.

Oh, he is springing into action. Okay, if you have a laptop as well. Oh, he is springing into action Okay, if you have a laptop in there as well, which I do Okay, it's it's pretty tight. So when you close it like yeah, it works fine But that's pretty That's pretty tight. So Like it doesn't interfere with the main pouch of holding or anything like that oh my goodness this is really hard to do but it does bulge a little bit at the bottom I mean you can't break the laws of physics it

takes up as much space as it takes up what I would typically do just because you have to kind of unzip it so it's also got the little handle on it actually comes out pretty easily okay it kind of works It wasn't what we had in mind But because it's just the right width already It's fine I guess What I would probably do with it Is throw it in the main compartment Just because like

This is so bulky Anything that's going to be that big Should go into the area of holding And it's got a protective cover on it anyway So it's not like you have to worry about it yeah banging on things or anything like that yeah oh no matt asks what's the latest with my home smart switches well half of them are no longer visible um i don't know if that's home assistance fault or their switches fault uh so i can't change any of the parameters um i i i don't know maybe i'll email back the innaveli ceo and be like yeah we need

to do the line of switch i'll i'll promote it i'll fund it i don't care i just want to get rid of these things but but it might not be their fault i have more diagnosis to do and like we're not even we don't even have a lot of boxes unpacked so diagnosing smart switch things is just lower on my list of priorities although we did do rgb in the gaming room today oh there's a lot an rgb vendor sponsored the video oh boy so it's like oh geez i think that's it is that it i think that's it. Is that it? I think that's it. Oh, there's another one. Hey, thanks, Samuel. Message me on the OG forums

about extending the Silver Tech Tips limited shirt time. You responded back with, I will talk to Nick from then on. I knew I could trust you, bro. Thanks for being real. Always, I do my best. Sometimes I screw it up.

Sometimes I screw it up. Sometimes I screw it up. Things happen. But darn it, I try. Thanks, Samuel. Okay. And I'm going to try to end this show. Thank you for tuning in. We'll see you again next week. Same bad time,

same bad channel with no controversy. And you can trust him on that, bro. Bye. Trust me, bro. Warranty. TMB. you